Myrtle Beach Resorts

That we could not upgrade through kayak or sea mist. The company through kayak told me they could not upgrade the room, that I would have to do it at check in. When we checked in, we were told we could not upgrade with them. We were told that we would have to upgrade through the company that made the reservations since we had booked through them. We will not be using kayak ever again.Very dissatisfied with them We will book straight through the motel.

Staff was very nice!!! Was very disappointed as I booked a king room and upon checkin none were available. Bathroom door squeaked horribly. Refrigerator leaked into the floor and needed defrosted.

Location, water parks and access to the ocean was good The service was poor from day 1 till I got home and is still poor. Day 1 - dirt or something around the toilet and tissue roll was broke. Fan above stove broke. broken knife in drawer. gave knife to lady who cleans rooms says not my job. day 2 - Called about fan - still no knife returned -no one showed to fix fan- elevator stopped working, stuck on 3rd floor day 3 - called again about fan and knife - no one cleaned room called for towels twice had to go get towels from main desk. got knife around 4pm day 4 - no one cleaned room again, called about fan, now someone shows late that day. day 5 check out, daughter left phone, called at 2 spoke to a fairly rude female, who showed no concern with taking my name or number and said some might call me tomorrow. called back at 6:30 and spoke to a very rude female who tried to hang up after saying the cleaning people went home at 4. I told here I called over 4 hours ago, she looked it up and said they found it but the lost and found person is gone and want be back till Wednesday and there is nothing that anyone can do. So I am still waiting to get my babies phone back.

Proximity to the beach, restaurants, activities near Ocean Blvd, and the Convention Center were the reasons why I opted for this hotel. The staff that was there was fantastic. Parking was a breeze, as it was directly across the street....but very tight to physically park due to the way it was designed. Every inch of the building smelled like cigarettes / dirty ashtray. Breakfast at the restaurant didn't open until 7am. Part of the lobby was under draped under construction and never touched the 4 days / 3 nights I was there. In order to use a luggage cart, you were required to use a bell-man. The walls of the pool area were covered in very furry mold. One of the hot-tubs was cold and another was drastically low in water. Maid service was more than delayed. Some major police activity was going on in the hotel next door with no comment by hotel staff or administration - we had no idea whether it was safe or not, which was a concern given the large number of vehicles and policemen present. Recommendation -- Staff better and be more concerned about the quality of the hotel during your off-season....OR drastically reduce your prices to accommodate for the condition.

The view and balcony size was amazing. It was very quiet, parking was always available and close. Everyone was friendly and the whole place was exceptionally clean. The villa and resort had everything we needed. The hotel staff was very friendly, but almost a little over the top and seemingly disingenuous at times. They had babysitting available which I thought was amazing -- but only offered on Tuesdays which makes no sense to me.

We liked the proximity to the beach. When booking this room, I did a great deal of research. I read reviews, I scanned hundreds of pictures, studied accommodations and compared them to prices. This hotel had beautiful pictures and some pretty good reviews, so we decided to give it a try. The first thing we saw (and smelled) upon arrival was giant dumpsters of trash and men were shoveling it out of the building into the dumpsters. We checked in just to use the pools because our room wouldn't be ready for a couple of hours. We had to go find parking across the street before we could swim. The hotel was very crowded so we walked around for awhile looking for a place to leave our things. Before we could find a chair, a security guard asked us where our arm bands were. We hadn't been given any armbands so we had to lug all of our stuff (including our eight month old daughter) back to the registration office to get them. The resort boasts it's number of pools but each of them was warmer than some baths I have taken. We eventually ended up at an indoor pool where a lady was sitting right next to us smoking. After a couple of cours our room was ready. I was excited because it was advertised as ocean-front. When we got into the room, our balcony overlooked the parking lot. There was a mini fridge which we had planned on keeping our sandwich meat and our daughters food in, but it didn't work, so we ended up traveling to and from the ice machine several times to keep our things cold.