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Location and Cleanliness of the hotel NOthing
The area is not very welcoming particularly in the evening
The Staff and room were good. The Restaurant is not up to the usual standard I have enjoyed in Mercure Hotels.
Location: Within 2 minute walk from the hotel, you have 1) A RER station providing easy access to Paris attractions 2) A Supermarket 3) A good Turkish restaurant offering Halal food. The apt had 2 rooms with 2 double beds which was good enough for a family of 2 A and 2 C. For transfer from CDG to the hotel, we hired two nos. 7 seater coaches (our group was of 14 members) for 170 euros. The reception was very helpful in booking disney tkts, tours, providing luggage room etc. Highly recommended. No assistance to shift luggage between the two parts of the hotel
People on reception desk were friendly Noisy, scruffy, and unbelievably expensive for what you get
The reception and the staff for breakfast were all lovely, and very helpful and patient as i don't speak French, but they were able to help with information and details about the city. I did find an earwig in my room on the first night.
Spacious room, quick breakfast, good sleep. Shortage of coffee/suger/milk for tea making facility.
Very close proximity to the Arche de Defense where it was a 10 minute walk to the exhibition I was attending Rather restrictive restaurant and bar hours
Close to a park to do some jogging.
Metro RER station is very closeby. On the map the hotel seems to lay at the boulevard périférique, but this busy road is running underground, so there is no noise at all. Outdoor parking belongs to hotel and is free of charge. Underground parking of the hotel was €25 per night in december 2009.Breakfast buffet was good. Breakfast was until 09.30 am which is a bit early during X-mas break. All guests seemed to be arriving around 09.00 am and this caused problems. Not enough space and staff could not follow with cleaning tables and adding food to the buffet.
The food was nice, although the cost of €16 per day for breakfast was an exceptional amount to pay for breakfast There were a number of things me and my friends did not like. Firstly, we asked everyday day for extra pillows, as one of our party was pregnant. We recieved no pillow from them at any point, uintil one of our party met a cleaning lady who gave her 1 pillow on the third day. This was no way to be treated. On the night of May 29th we went to St Michelle for a meal. When we tried to get home and could not get a taxi to stop. we called the hotel and the receptionist was rude, and would not provide the number of a taxi to us. he pretended he did not understand english, yet when we returned to the hotel he refused to give his name, and clearly spoke, "if you come to my country, you learn my language". Staff were unhelpful.
Location friendly bi-lingual staff Lack of staff on Friiday evening led to the bar being unattended for nearly an hour.
The friendliness of the people, the easy access via the rer the quality of the breakfast, the quiteness of the room, so all -in all positive!
I was only there for one night and did not use the restaurant etc. The room was clean and comfortable.
Parking and train to Paris
very close to RER, good price/quality and excellent food in the restaurant! the bathroom in my room was not 100% -- shower head was out of order
This hotel is not far from RER station. Friendly reception. I can't say anything about the resto because we have eaten out. Noisy from the street if the room has the windows to the street. Also it's noisy due to the bathroom because the walls are slims. But if you walk during all day you fell tired while came back and you sleep as the dead. Nothing can't disturb your dreams! :)
Good lightening, good heating, warm water, clean towels, spare pillow and blanket, one of the staff member was very nice and very honest with us We found it a bit weird that there were 2 small beds in staid of 1 large bed, 15 euro for a breakfast is very expensive, one of the staff member was polite but not honest
I liked . The location is excellent - 150 m from RER and good by car. Parking excellent. Good breakfeast.
The hotel is in a good location, and although it has somewhat outdated decoration the room was clean and represented great value for money.
cleaning the rooms only the rooms is very small specailly for triple room and the price is not good also the hotel location is in no facility area and one of the staff was very nervous and didn;t cooperate in any thing with us
Very nice staff. Clean room Not very close to the center of paris but very easy acces with bus and metro.
the bed was big. Lack of bar, restaurant was like eating in a kitchen with flourecent lights everywhere.. very cold atmosphere so i didn't bother. Wireless (bearing in mind I travel constantly using wifi) was totally frustrating.. gettting a connection and IP address to assign to 2 of my devices was near on impossible. No fault with my kit either.
There was a sunday mess downstairs and we couldn't sleep at all. Lost christians were singing something strange. Did God ask them to sing? Was Prophet (!!!) Jesus singing? Completely lost religion
Quiet suburban location without being too far away from the city centre.Bus stop in front of hotel.Not cheap but reasonable for a similar class hotel.Generally clean and safe. Outside of Paris metro zone 1-2.No direct metro line.
Service Rooms a bit dirty. Mildew on bathroom walls
Not bad for the price,very helpful No complaints
Inexpensive, free parking,convenient for rer across the park,clean, quiet, I wasn't looking for luxury
The location is ideal for working in La Defense. Staff were very friendly and helpful. It is very expensive. I had a hot chocolate which cost €5.50 which is a ridiculous price! And €10 per hour for internet use in the room is far too expensive. I would expect this to be included in the room price as that was expensive also.
Very comfortable and spacious room, good location, close to public transportation, very quiet. Very expensive Internet access - even 90 euros Paris hotels have free internet access !!!!
The service was amazing! Nothing, it was all great
quite and its location you have to walk through a very long stairs to reach the metro and the grand arch area. there is escalator but it wan out of service for 5 nights
Rooms are very clean and comfortable. Breakfast is great (even thu it is a bit expensive). First, small room was given to me (in corner), even we couldn't fit the my child cot inside. Then,it was changed after several arrgement with receptionest. Check-in time was long !. Escilators out side the hotel are not working. I have to claim 90 steps everytime I go out (with child seat). Internet is not free (expensive)
a spacious room, nice bathroom, fantastic bed. the staff are very friendly and nice. breakfast: some pastry items were not fresh, the orange juice doesn't flow out of the container easily. sometimes the pastry items are not restocked in time.
Nearness to the business district. Good rooms. Good Service. Comfortable stay.
room, bad, location, car parking distance from metro
Comfortable room There was no vegitarian options on the menu except stir fry. I was extremely disappointed by this as all good hotels offer a much better range. Therefore, I had a sandwich.
Location perfect for work at La Défense
The staff kindness and professionalism. The room quality. Nothing.
nice and roomy. nice view. good kitchen. Overall, a great stay.
Space of the rooms and comfort
We stayed as a group. This hotel was ideal for us, having a separate kitchen. The location was great only a short ride in the metro The only complaint that we had was the room sounded like the wind was coming through the front door and was very noisy.
Stayed at Fraser Suite in London, all of us said good. When we come to Fraser at La Defense, all of us say Wow - it excellent. 1. Less than 5 mins walk to metro. 2. Very nice, friendly and helpful front desk. 3. Our 2-bedroom are very comfort (very similar to N. America spacing). It not like normal hotel room in Europe - Fraser here provide a big room. Our 2 bed-room also comes with 2 balconies. 4. Quiet and fresh air (compare to Paris downtown) environment. If travel with 4 or more people, this is the 1st choice - no doubt.
Hotel is located a stone's throw from the main Metro line, so it is in a convenient location, however it is in the business district.
Location, very good breakfast and the space of the rooms. The staff is not very welcoming. the view of the room was very bad.
Convenience of location and siz of the apartment. Plenty of space. Automatic switching on of the air conditioning at 6am every morning no matter whether it was off or not!!!
The space no diner facilities
Hotel staff is very friendly, rooms are large, location is very convenient even if you want to visit Paris, hotel is close to subway. nothing - all good
clean and the location of hotel
The room was quiet and the beds were very comfortable. The window opened- unusual in modern hotels. The parking system was easy and secure.
It was clean, comfortable, close to Chateau and domain of Versailles, quaiet, good parking, very nice staff.
Modern and comfortable with good facilities 10 minute walk from the Palace of Versailles. Good location if you want to see Versailles, but long ride on the train from Paris.
The location - good for The Palace (15 min walk) yet far enough away for peace & quiet. Good car parking Bar was quiet and often un-manned.
Restaurant was good and people were friendly. Garage parking was difficult. Hotel advertised as air conditioned, but it is on a hotel-wide basis and cannot be controlled in the room. Our room was too warm and we were unable to cool it off. Also, the Mapquest directions to the hotel were incorrect. We drove around for at least an hour trying to find it, and it was very conveniently located for visiting Versailles.
Clean and comfortable Novotel, as ever
a good position for touring and visiting the chateau provided you are prepared for a 20 minute walk restaurant was good but with a limited menu
Style and decor, nice bar, nice breakfast, very clean. One member of staff was a little dismissive, others were fine.
The rooms are nice and the whole building is well designed. The employees could deliver more service towards clients.
We found the staff very helpfull. The asscess from the garage was very difficult, The garage.
Breakfast, clean rooms, comfortable. Location: had to take a train and two subways to get to city center. Parking: parked a car for 3 days ad only found out during check out that there is charge for parking (no information was provided on the website or during check in, when we asked where to park).
twin room with a connecting door good when no neighbour, which was not the case!
It is close to subway, and rather quiet on weekends. The bedding is excellent, very comfortable. The route going to the hotel by car or taxi is so winding and takes a lot of turns within the district before reaching the hotel. This is due to the public traffic planning in La Defense, perhaps.
the location the internet not free like other 4-star hotels in paris
it was easy and comfortable, the location was good and easy for the city either by taxi or train. Very expensive, but so were all the other Paris hotels that day!!
Well designed and furnished , 5 minutes walk from the Metro, placed in scrapsky quarter - nice to see 1-2 times. Restaurant in the lobby is very expensive and has very small choice of the meal. Breakfast is usual one but also is rather expensive. I also may recommend to the hotel concierge not to use this taxi service that they ordered for us. We wait it 30 mins in the lobby and we sited to the car - it was already 22 euros. I asked driver - why - he said - "its no problem, I won't charge you additionally" - but finally he did.
Fresh, clean, modern, simple Shower leaked under glass door - no lip to stop flow, duvets are too hot even with air-conditioning on high fan
the junior suite is spacious. the espresso machine, the bed. near a big shopping mall. Quite business area. It is a bit expensive. the conceirge (unintentionally) mislead us when we ask him about rent a car company in the city.
nice design, location, staff no free wifi, no body milk, breakfast could have been better (no boiled eggs)
Room, location good for the sites, all the sites are the metro 1 line (yellow) which is the la defense. The food was expensive and of low quality.
the comfortable bed No
clean, and helpful staff The hotel entrance was close during my stay, the car parking should be free but they charge 20 Euro per day
The location is perfect. Now most of the hotels in the world provide free internet service. E.G. Concorde Lafayette in Porte Maillot, Paris
Room 504 - The ventilation fan in the bathroom was very noisy and constantly on.
Good Location with reasonable price
Clean rooms/bathrooms Comfortable beds New furniture Small rooms
Tea and coffee making facilities - clean room - polite staff - good breakfast - newspaper at breakfast.
The food, attitiude and attentiveness of the staff. The beds are uncomfortable. Only one pillow per bed and the beds are too small and the mattresses old and too hard. AC does not work properly
Good location, free parking, nice stuff, clean and spacious rooms. A very good deal for 50 euro/night. -
Tea making facilities in room. Clean sheets. Close to business. Nice breakfast
The hotel is twenty minutes walk from the metro in la Defense and there is a bus stop just outside that saves your legs if you've had a lot of walking around Paris. If you buy a 123 zone all day travel ticket for Paris, the 159 bus is included in this. There were 3 of us and the room is a bit small, but the staff were nice and the buffet in the evening is good and a fair price. Room was clean and everything worked including the free wifi. I'd recommend the hotel for exploring Paris, but would not want to be out and about in Nanterre/la Defense after dark.
Convenient access to rer at reasonable price. Noisy party on the saturday night.
I liked the free wifi, which I used a lot. I also liked the simple breakfasts, which suited my tastes. The staff were extremely pleasant. In general I use hotel stairs. The stairs at your hotel were not particularly clean. The sweet wrappers that had been discarded on the stairs when I arrived were still there when I left four days later.
Clean 1. This hotel should tell the guest clearly how to get to there. For people who took subway, I recommend to get of at "La defance", and then take bus. 2. the breakfirst and the dinner buffet are just so so.
Clean, comfortable. We hear the sound of lift from our bed room all the time as it located next our room.
The staff very friendly and the free internet in the room.
Staff welcoming, hotel clean and tidy and restraunt meal was excellent
Nothing I found the staff to be extremely rude, the linen in the room smelt disgusting even after changing the linen it was still terrible, my pre-arrange tax service was always late causing us to almost miss our cruise dinner, my wake up call from the hotel was 30mins late, the food menu was terrible and the food was not great either & i would never reccommend this hotel to anyone.
restaurant portions were very small for the cost. i think the neuvo quisine approach should be abandoned and larger portions offered.
It was good None
Kind hotel Staff, very good,wifi, a nice large clean room, well designed working desk. The location of Hotel is perfect for my purpose(business). It is an expensive hotel but you've got what you paid for, and I think with the same price you get a lot smaller room in the center of Paris usually.I also like the fact that they have smoking room as smokers tend to be discriminated more and more (and at the same time no smell of cigarette at all in the another area The water tmperature of bath and shower is set on 38 degree which wasn't hot enough for me and it can be colder but not hotter. Also the room temprature wasn't warm enough for me to work at night although it may be a good temperture to sleep. I tend to feel cold so for the most of people it would be ok, but I'd prefer to be able to make it warmer(there is a controller but I couldn't make it warmer at night time)
Windows were open 1cm and nailed there! the room was on a main road where the noise did not abate and we couldn't close the windows!
Perfect for short familly trip.
While I only stayed 1 night, I found all of the staff very friendly and helpful I would reccommend the hotel to other business travellers No
The hotel is very convenient for the event we were attending at Longchamp. Staff at reception are very helpful and all have good English. Rooms are clean and airy.
Hotel was convenient for a festival we attended. Room very comfortable and plenty of space for a Parisian hotel (albeit non-central). Area quiet, parking on streets nearby a real plus.
Friendly stuff, nice hotel in general. At the beggining we were given room 407 with mold and a smell of it. But friendly stuff changed it for us for a clean one.
A very nice and comfortable hotel in the Paris Boulogne area. It was quiet and great for a good nights rest.
good size balcony, free use of mini bar fridge, big coffee cups, seperate toilet/bathroom, cordless kettle
Excellent check in staff and they were quick to resolve the issues concerning the 3rd bed in the room. Parking was affordable and easy, and the hotel is wonderfully near a metro station. Breakfast was a bit pricey but there are cafe Rooms are small for 3 beds but probably larger than most Paris hotels of this price. The extra bed initially provided was inadequate but quickly replaced.
the hotel is modern and confortable; the staff very kind , helpful and efficient
Incredibly friendly & efficient staff, helpful with directions and local knowledge No bad points
Easy access to public transportation, shopping mall and restaurants. Location far from touristic objects.
Strategic location in the business district, spacious room, complementary beakfast In-room facility for phone call, internet access & pay TV could be cheaper.
The staff attention and personal willingness to help was great No wifi service
well appointed, staff very professional very hard to find during the building work, not signposted. I emerged late evening from La Defense Metro, Hilton is signposted on hoardings of the buiding work, but the signs direct you to a gate which is locked and chained. I walked around for some time before I discovered the entrance
The room was so commodious, and clean at the first day. I stayed 2 nights. On the 2nd day, I was so surprised to notice the bad room cleaning service. Hairs left on the floor, used rumpled bathrobe left on the floor in the bathroom, and used tablecloth was on the table. I smirched a slipper on accidentally, on the 2nd day, just one slipper was left instead of a pair of slippers. I think it was because I forgot to put tips because I was in a hurry. But basically, tips are for good service, should not be reasons for bad service. Moreover, I run out facial papers, so I asked for one to the room cleaning clerk on my way to room from restaurant. She answered, "No, this is for other room, I bring one to your room". But she never bring it until the time of checkout. So miserable experiences.
excellent location at paris...or maybe the best location parking the car is really not organized and very hard to find
Located in La defense - 15 mins by metro to centre of Paris. Good shopping around hotel. Clean and well sized room, good staff.
It was my 20th birthday, The staff was excelent, really good comfort, staff took care of us, everything was lovely!!! No!!!
Convenient location for our requirements Dislike is probably too strong a word, but an observation on service was that the hotel was under staffed in the bar/restaurant on the Sunday evening - had to wait 20 minutes before bar service received. This is not an issue about the people who were working, they were very pleasant, just not enough of them.
This is an excellent hotel and one of the best hotels in Paris I have lived in. The location is good and is just a few stops away from all the attractions. Breakfast is fantastic !
Room had a view of the Eiffel tower which I was not expecting. Clean rooms and comfortable bed. Breakfast at the hotel was good. Had dinner one night at the hotel, it was terrible. Eat dinner somewhere else. The AC didn't really work but the weather was mild so it wasn't an issue.
Very close to Paris. Not noisy at all. Nothing to see around the hotel.
the location no
the staff were very friendly and helpful no swimming pool
The hotel was very convenient and the staff were very helpful getting taxis, booking restuarnats for us. very good overall
Good price, good location (near métro), excellent views of seine & paris, very large room for price, comfortable Some of the staff could have been more polite
Good location, good view of Paris from rooms, overall cleanliness
access to parking is not easy. we had to walk long way. without navigation system, it is not easy to reach hotel entrance by car.
hotel location bad air conditioning system. no good staff provided at the toilet.
Very friendly and attentive staff who were happy to speak English. The hotel is located in a great area with river and city views and close access to the Metro and Disneyland trains The hotel is very busy with package tours and the facilities struggle to cater for the large numbers especially the breakfast catering and internet access
The staff were polite and attentive. The hotel was in an excellent location that made trips into Paris and the surrounding towns, via RER, very easy. The restaurants in Rueil 2000 were within easy walking distance and offered good service at reasonable prices. No.
Bed, TV, Internet Breakfast was extra to pay and not that good....
location - cleanliness
You can reach la defense with taking rer trains. Better to look a hotel in downtown.
the tranquility. perfect english language of the front desk staff. Proximity to the train station was a big advantage. didnt have to use the taxi room service lack of english language and have to pass info thru the front office desk
Fast, free wireless internet. Delicious breakfast, good restaurant. Fitness center. Less than 5 min from train station. Safe area with many good nearby restaurants.
reduced price for week end, nice place near RER
Breakfast The complaint is rather about the service between booking.com and the hotel: 2 hours later, the hotel still did not know about my booking ! And when I wanted to modify the booking from 2 days to 1 day, booking.com gave the not so funny answer that the hotel had no available room !!!
The hotel rooms are clean and comfortable. Very close to the La Defense business area of Paris.
friendly staff. Room was not 100% clean, interior (elevators not spotless) a bit worn out. Not enough value for money
The hotel was very friendly. It's location is good and there are plenty of nice restaurants/bars about the suresnes area. The hotel is not near to a metro station. You have a bit of a walk to the tram (belvedere) and then change at la defense for the metro
The hotel was very clean and comfortable and close to amenities with a good choice for breakfast. We booked to be close to the race course which was a short easy walk away. Paris was easy to access. The evening menu was not very appealing.
Close to the center. Close to the railway station. Rooms are small, the hotel is old and the furniture is basic. Shower cabin and shower was broken
clean room, nice breakfast, quite place personnel do not speak english (unacceptable), 45 minutes away from the center
A good location near Paris and relatively easy to get to the city centre. The availability of secure parking (at cost) was appreciated and the general standard of the room was what I have come to expect from a Novotel.
Location was not as good as promised. Connection to Paris slow.
Reception service was excellent, very professionla and helpful. The room was very clean and good sized.
The staff were the best! They all were extremely friendly and helpful. There's complimentary nespresso in the lobby. Although the location is away from downtown Paris, it is easy to get around by metro. This is a very small hotel. The room we had (2-twin beds) was so tight it was like we were in the same bed. There's no space for 2 people to just sit or dine in the room. The location is outside of the center of Paris which we knew and this was fine. However, there aren't many dining options near the hotel especially after a certain time.