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The rooms are comfortable. This hotel is not equipped with a larger fridge and there are not some of the amenities you find in other extended stay hotels. The hot tub was broke and we were never told of that when we booked or upon check-in, it was a surprise. The elevators certificates were out of date so that made us uncomfortable. One by 2 years! The staff was friendly..the buffet in the morning is by far the best part of this hotel. They offer far more options than a typical hotel buffet. Would definatly stay here again the proce was right.
Nice rooms, pool (a little small but not busy so it didn't matter for us) and whirlpool. Great hot breakfast. Close to highway. Excellent value for the price. If it cost as much as some other hotels in the area I wouldn't give it such a good review but for the price it's great. Clean too and we were able to check in a little early. Sofa bed mattress is quite uncomfortable, though they always are. I thought little shampoo bottles were usually standard but not included here - I found my own but I assume it's available on request. View is not great - highways on both sides and a grungy pond on the other.
The rooms were incredibly spacious and comfortable with many interesting modern design elements. The complimentary breakfast buffet was great and the location was conveniently close to Boston. The staff were extremely helpful and friendly. Close to lots of stores, restaurants and other shopping needs. Busy section of Route 1 to get in and out of. It took us a while to safely get out during rush hour traffic. The hotel is close to a turnaround though so that's a plus.
The staff was kind and courteous. We made several requests which were responded to astonishingly quickly. Our room was beautifully decorated and was very well-suited to our needs. Our group was a teenage son and his parents, and the layout of our room kept us all comfortable. The room had the sleeping space separated from the sitting area by a partial wall, and the sitting area included a sectional sofa, a desk and a kitchenette area with a sink, microwave and refrigerator. The space allowed us to keep our own schedules without annoying each other or bumping into each other. The breakfast was very nice, very high quality. We would stay here again on our next visit. Although it's not in the downtown area, that's a small trade-off for a very reasonable price at a very fine hotel. The beds were softer than we like.
Every staff member we came in contact with was very friendly and helpful. Rooms were clean and comfortable although perhaps slightly smaller than I was expecting. We were on the top floor near the end of the hall which made our multi-night stay nice and quiet. We would stay there again. The entrance is hard to spot at first and since the hotelast is on a divided highway, if you miss it, it'seems a nuisance going past it to the next exit, going back the other way to the exit and then driving to it again.
The location of the hotel was great. Close to many restaurants and shops. The room we were in was less than desirable. The ceiling had black/grey spots above our bed, I'm hoping it's not mold! The beds were old and saggy. Our "view" on the first floor was of an old delapitated fence with what looks like a run down house next door that can see right into the room. The bathroom needs updating, there was someone's hair stuck to the ceiling of the shower and the worse part was that the heater that you had to turn on ran and sounded like an old window unit a/c. It would be die on fan but when it kicked on to heat it would be so loud you couldn't sleep. Worst couple nights sleep ever! And the "heated" pool is freezing cold!!!
Didn't get NON-smoking room as requested. Smelly!!!! Door to room could barely open/ close over carpet and would NOT even open wide. In an emergency we couldn't get out fast at all!!! Bathroom could have been cleaner. Breakfast was just OK.
Our non smooking room was very humid and smelly. Pool area was sauna style. I do not recommend this hotel
Best breakfast, very nice staff and it was quiet It was next to a funeral home
The hotel was in a pretty good location for dining and going to the each which was great. The staff was very friendly and courteous, made us feel very comfortable. And the mini fridge in the room was huge! The hotel seemed just kind of sad? The ceiling of our room was wooden planks which was pretty cool, however the bed was extremely hard, the bathroom was tiny and the bath tub wasn't too clean. The hotels "heated" pool was ice cold the entire stay, no towels on the rack for guests to use, the door to the pool was not locked. The pool was one of the main reasons we chose the hotel as the weather during our stay was very cloudy and a bit rainy. Kyak.com said the hotel had a hot tub, it did not. No shower curtain. The breakfast was not even warm, room temp at best. I just stuck with the muffins because of that.
Room was clean, housekeeping was great, balcony over live music was a great experience. First, no one helps you with your luggage to and from room and being disabled it makes it very difficult. Others complained as well. They say free parking when you book however we got charges $54!!! Unreal! You choose hotel close to beach, you would think for what you are paying for room, parking would be included. Choices for meals at outside restaurant were slim. Our grandson (3 yrs old) only had two choices none of which he liked! Waitress was nice though. No smoking on balcony so should be explained when booking. Balcony outside is perfectly safe for smoking instead of walking a mile to smoke when you are disabled!
Location, rooftop bar, staff. Strange odors, dirty shower curtain and shower head. Indoor pool area.
It was off season so it was quiet. Staff were courteous and friendly. Love that they were pet friendly(but only in the off season) room was small but clean and had a nice balcony with ocean views Nothing was open in the town during the off season ... We were in the area for the newburyport half marathon so our first night we ate at the hotel restauraunt Breakers which was good but also pretty much our only option in Hampton. The other night we ate and engaged in activities in Newburyport MA
Nothing Everything. Website states that hotel has easy access to the commuter rail into the city. This is incorrect. It is outside of the shuttles "travel zone" and when we inquired about getting to the terminal we were coldly told that we needed to take a cab that would cost $35-40 every trip. The staff was rude and not helpful at all. We were made to feel like an inconvenience whenever we inquired about using the hotel shuttle. Will never stay again.
Having my wedding there in August 2016
It was clean and comfortable. Listed online as having shuttle service to airport. It doesn't.
Unfamiliar with the Boston/Logan Airport/Peabody area, I arrived at the airport and called the hotel -- asking if there was a "cheap" way to get there, not having a car. I was told a taxi cab was the only way to come if I was not driving myself. Through a little digging I eventually learned that there is indeed a bus service running about every 1/2 hour from the airport to Peabody (the Logan Express). Why the hotel clerk could not have known that, I can't imagine. That lack of local knowledge on the part of the hotel staff really upset me.
Staff was really friendly and the sheets were super soft. Our bed skirt had multiple rips in it hanging down, there was a hole in the lamp shade, our bathtub leaked onto the bathroom floor and the leather was peeling off the bed post. The whole floor we stayed on also wreaked of cigarettes.
Due to the free parking and location close to Boston is a good choice for to visit the city and sorroundings (Rockport,Salem...). Free wifi. Clean Only 1 computer for the whole hotel
It is located on a busy, business oriented highway. Nothing special about ambiance, but the rooms were clean, good size and beds were comfortable. Registration staff were efficient and pleasant. Just not the type of place that I would want to hang around. Good overnight and go type place.
The carpets had visible stains all over them. Other than that, I'd say the room was pretty clean and inviting. It was kind of a bummer when the carpets ruined the overall vibe of the room.
Excellent location! Wide range of restaurants and shops around. Very close to Boston.
The friendly staff ....the environment very quiet &peaceful. ..... The roads are bumpie cracked....only one key too a room..need washers &dryers...
Friendly staff Clean rooms Close to Boston and Salem Inexpensive Breakfast hours were a bit short Road noise
Bed was very comfortable and the air conditioning worked really well. The staff was pleasant and very helpful. The blanket had not been changed since last visitor, we had to park in a different area than where our room was, and did not like the door that separated us from the room next door. It did not look secure.
I had stayed at the knights inn 5 years ago with my husband and kids. It was a great stay. When booking this trip with my daughter, I was a little worried because I had read some awful reviews. I don't know what they were talking about, our stay was just as good as the first time, if not better. It was clean,quiet,and the beds were more comfortable than our first stay. Breakfast was a selection of bagels,cereal,yogurt etc. And coffee is always available. I would definitely stay here again. For those who wrote the awful reviews ,I have no idea what you're talking about. Keep in mind this is not a big fancy hotel, it's a motel. The price is right ,staff is friendly, and rooms are clean. What more could you ask for?
Very affordable, not too frilly. We just needed a place to sleep and this was perfect! It looked grungy from the outside
rooms were clean, front desk was helpful Price is to high for area
Beds were great. Price was great. Staff was perfect The breakfast was just bad! At the hotel rate you would expect more
We really liked the location of the hotel. It was convenient to walk into Rockport, and it was convenient to drive into Gloucester. The staff was not helpful or apologetic. Our room was not clean when we got there (it looked ready, but then we found wrappers around the bed on the floor). Additionally, we were not able to use the water in our room for almost an entire day, because of plumbing work that was being done in the room next door. I asked to have a manager contact us, since he was not available when we were leaving, and he never called. Overall, very disappointing.
Pros: - Pretty standard hotel - Hot tub and pool were nice - Staff were accommodating - Rather quiet - Breakfast is fine - Location is nice Cons: - It's not the nicest hotel you could ever go to, but it's quaint and does the job sufficiently well - There are many families that come to this hotel, so if you're looking for anything different, this is not your place
Great room,great price loved that all the rooms were pet friendly swimming pool was beautiful and breakfast was delicious my dtg and I would definately stay again
Clean, friendly staff, hampton is a chain that I have always found to be well worth the money we paid. Hot buffet breakfast makes it a very convient place to stay.
The staff, especailly the person who was working at the desk the night we arrived were all very helpful. Was a little difficult to get into and out of the hotel due to the placement on Highway 1.
Even the paid WiFi was spotty at best
staff extremely friendly; good breakfast; comfortable; convenient
Location. Fitness room was OK, but limited
Big room Nice bedding and pillows Clean Microwave and fridge in room Free coffee all day Good breakfast Everyone was very nice Right off 95 GREAT PRICE!! Nothing, this hotel exceeded my expectations
Got the suite and it was big and spacious clean in the room. Good breakfast room. Nice pool area. New staff help at night did not know how to work the TV, took second day late at night to get help for the TV to work. We were there for only two nights. The outside needed paint and inside needed new carpet.
Excellent location. 10 minutes from the beach. Right next to loads of dining and shopping Terrible condition, disgusting stained carpets and linens, facilities and building is extremely aged
Nothing Dirty, they misrepresented their hotel, no premuim bedding.( sheets don't even fit the beds.) No covers under sheets, or pillow cases. Beds were terrible. Room darking shades are dark red curtains, with something white all over them, we didn't want to guess. Our room had a door knob, not a very good one either, no dead bolt, just a chain. It was a very unpleasant experience.
Convenient to all shopping/dining needs. Hampton Beach is a short drive, which is nice not having to deal with the beach's congestion every time you go out. The bed was like sleeping on just a box spring. We had a room with a sleeper sofa. As a sofa, you couldn't even sit on it, you would sink right down to bars of the sleeper. Extremely uncomfortable. They really need to invest in new beds. We had ants in our room. The chairs in the breakfast area were disgusting and one of the tables had the same syrup or whatever spilled, on the table for days.
The whole place is right off a highway exit, down a dark road. When you first enter, the I hate my life staff stares us down until we greeted him. Less than enthusiastic check in and when we asked where we should park, he simply said, parking is first come first serve so wherever. We bought our luggage into the room, which was old and smelly. I want to note that I'm no diva and am usually satisfied with a standard hotel room, no frills needed. This was terrible. Carpets were stained, It smelled musky and dirty. I couldn't even bring myself to take a shower in that bathroom. There was a overwhelming stench of mildew. The comforter had stains on it. I mean, it looked like a urine stain and another spot looked like blood. It was a nightmare, if I felt like it would be safe to sleep in my car I would've. We paid over $100 for one night, I'm not sure what you can get in that area for that price range, but if I knew 3 stars was like this I would not have hesitated to spend more.
Great value. The room was very comfortable and spacious. The restaurant needs some work. Does not have a greeter and staff does poor job on responding to patrons waiting to be seated. The baretenders could care less about being there. Stayed 4 nights and could never get anyones attention to be seated to have dinner. Had dinner one night at the bar and the bartender acted like I was bothering her for drinks and ordering dinner.
The water park was the only part that was enjoyable. The lack of customer service , staff was very inconsiderate and very hard to get intouch with. They made you feel as if you where a bother.
The continental breakfast was very convenient and excellent! Also the option of running a room air conditioner or opening the windows for fresh air. Our room was very comfortable and clean including a nice large bathroom.
The hotel was very homely nd welcoming. The situation could not have been bette it is so near to walk to all Salem tourist attractions The jaccussi beiing turned on in the room above ours at 11.45pm.
proximity to downton was unimpressed by the quality of furniture, layout, and comfort of the room
The atmosphere - the room was comfortable although not air conditioned. Fortunately the evening was cool. I didn't realize that when I made the reservation. This wasn't the hotel's fought, but navigating to the inn was difficult. One way streets and roads that curved the "wrong direction" plus no signs made it very frustrating to get to.
It was very close to the centre of town
Very quiet. Well maintained. Great breakfast !
Close to all historicle areas.
It's old - Brings you back
It was an interesting building in an interesting town. It was more like a bed and breakfast to me, which I loved, and reminded me of some of the old hotels I stayed in Europe. It was an older, historic building but not run-down at all.
Free breakfast, quiet and clean
The stores are really close to the hotel.
the whole staff was wonderful helpful. breakfeast great all around great motel.motel in the middle of everything easy acsess to all points of intrest for us. thanks Best Western see you soon Bob
The motel is conveniently located and easy to find, just off an interstate exit and within walking distance of a large and well-stocked supermarket, and a few restaurants. The front desk staff was professional and the room was clean, and showed evidence of some upgrades (the building is an older one), such as the beds & a flat screen TV. Breakfast was decent, the food only average but there was plenty of it. The room had free coffee, a couple bottled waters and a good cable lineup, in addition to the usual amenities. We would stay there again. Our first room was non-smoking room but reeked of cigarette smoke, although otherwise clean. We requested and immediately received a different room, which was fine. The front desk was staffed by only one person, so although our check-in time wasn't bad, it would've been much improved by even a second person on duty, since there were others checking in. Possibly due to being alone at the desk, although professional & polite I wouldn't characterize the employee as friendly. She was helpful in finding a restaurant for dinner, though, which turned out to be excellent.
Restaurant outstanding despite fairly low prices. The hotel is beautiful, warm and cosy. Would go back anytime and recommend to my friends.
This was a lovely country inn! The canopy bed was beautiful as was the whole atmosphere of this inn. The grounds as well as all the hallways and lobby were clean and comfortable. Complimentary lemon ice water, coffee, fresh fruit and newspapers were available at all times as an added touch. The complimentary breakfast by the fireplace each morning added to the entire experience. And the restaurant attached was exceptional as well as quite reasonable.
quaint, quiet attractive inn. Very restful and liked that it had a nice restaurant attached.
Location was great and Hotel room was comfortable and spacious. Breakfast was good with great range of fresh fruit and pastries. Bathroom could of been a little bigger
Average hotel of this type. Room comfortable. Facilities OK. In-house restaurant food was good in evening Avoid the breakfast
I loved my stay and that is where I will stay on all my trips to Hampton. I have no complaints.
Seafood in the attached restaurant
The staff is very helpfull and friendly.The room was very nice and pleasant.
Treated like old friends from the moment we stepped through the door! Bob, the front desk clerk, was AMAZING! So friendly and helpful! The room was small, but beautifully appointed. Even though we went to the restaurant a bit earlier than our reservation time, they never batted an eye! Seated us promptly and the wait staff was terrific! This place is now definitely in our top 5 all time favorites! (The other 4 are out of the country!!) What's not to like, seriously?!?!
Clean rooms and common areas Restaurant on site Continental breakfast Parking Very uncomfortable mattress Outdated decor They have actual keys with a wooden key chain for your room, which are a pain to carry and the locking mechanisms are tricky to operate
I loved the Colonial Style Wish the bathrooms were a little bigger.
The quaintness of the inn and the food at Old Salt's restaurnat made for an enjoyable stay.
Is what greeted us as we opened the door to our room. Worn furniture, way-too-soft, saggy mattress and a barely pleasant desk clerk made the price for this room exorbitant, and out of character for all the other Marriott properties we've stayed at. We'll never stay here again, and would not recommend it to anyone.
Good clean comfortable rooms. exhaust fan in the bathroom is too weak and breakfast room is too small.
This is really a 2 star charging 4 star prices. High price. Low end feel.
Clean, wel presented rooms. Ideally locaed for visiting Salem & the North Shore. Hotel gave US Government / Military discount on production of my British Army ID card
Good location, great for Salem sightseeing - rooms can be a little dark but we got a room change for a higher floor
Small hotel with prompt service Rooms are small.
Convenient to the event we were going to. Very small room.
Employees are nice the restaurant fell short of our expectations, on a Friday night there was virtually nothing to choose from and what we ordered was not good; although breakfast buffet was quite good. tiny bedroom with nightstand on only 1 side. location is far from shopping and restaurants. pathway to beach and beach itself were nice.
Room was very small. Front desk staff: 3 out of 4 of them were brainless. Residential back road location impossible without GPS. Overpriced for what it was.
The place was beautiful. Right near the beach. Only a short 15 minute drive to Salem. The hotel charged me for the same room three times. I confronted them and at first they apologized and admitted mistake, then after talking to the manager she said that they always do that and there was a sign at the front (which I didn't see) that's says they do that. It's been over a week and I've only been refunded once. Not twice. The rooms are small. The AC decides when it wants to work. Won't be going back.
Location in Beverly, close in eateries, quiet place when we stayed there. It's definitely a gem. Down side is that the rooms are a bit small and it gets sold out on week ends for Weddings. According to the desk clerk they were sold out Fri, Sat 51 weeks in 2013, 2014 looks even more active.
Room was clean. From the website we got the impression that this would be an interesting hotel in a nice environment. The hotel makes part of a conference centre but does not have real hotel facilities. Breakfast was for instance very basic, a cup of coffee and a muffin on a plate on your lap. In fact, you get a very basic room and that is it. The prices however, are far too high. We paid about $ 190 (including taxes) for one night. There are better and cheaper hotels in the area.
The reservationist and concierge staff were AAA+++ The room is too small for two people. Room couldn't easily accomodate laying out our 2 suitcases - there was one stand and we used a chair for the other piece. Would expect more space for the room rate.
Cleanliness, convenient location, friendly staff Small room size
Close proximity to a lot of things needed small refrig for water Shower curtain in room had mold
The cafe was excellent and very convenient. So nice to sit on the sofa and watch football. We love Starbucks coffee! Also, we had forgotten some things, and the staff provided them for us. They were also quick to send housekeeping to our room when needed. The hotel was quiet, and there is a mall across the street. Great stay!
The room was super comfortable, the refrigerator came in very handy, and the bathroom was beautiful! I enjoyed the lighting in the room being rather soft than in-your-face bright, I loved my stay in your hotel. N/A
I liked the bed and how comfortable it was. The hotel was clean. I didn't like that every morning around 8:00 I would be awaken by the loud talking of the housekeeping staff. It was as if they congregated around our room and were yelling towards the door. It was horrible!