One location in Newport News train station
8.0 Very good
Pros:Staff is good and my Malibu was good for our purposes.
Cons:They could have explained a few things about the car. I struggled to learn how some things worked.
Cons:The vehicle was shaking very bad on the highway
8.8 Very good
Pros:Staff was fine. The vehicle was clean.
Cons:I wish they had a way to pick me up, or deliver the vehicle. Not a huge deal.
Pros:Customer service was helpful with the refund.
Cons:I arrived 10 minutes late for my reservation and the Hertz employee wouldn’t release my vehicle, despite the fact that I had prepaid. Customer service assured me that the reservation would be held for 2 hours, but the nearest Hertz location didn’t have any vehicles available.
Pros:Staff was amazing at both pick up and drop off, a vast improvement from past experiences.