Would you like to save as your currency permanently or for this visit only?
Not the hotels fault - parents failed to supervise their kids. 4 hockey teams stayed at the hotel out last night - kids were running up and down the halls until 2AM. we did call the front desk, they did what they could, but this was on the parents.
All staff very friendly, room very clean and comfortable, breakfast was very good!
The guy who was filling in at the front desk was very friendly, the regular staff were outright mean and nasty ... worse hotel experience ever! Check out is 11am & they banged on the door like the Police at 11:03 to tell me I need to get out. A horror!!! The staff was mean and uncooperative. They acted like they were being bothered during check in & when I had to return to get the wifi password they refused to write it down and it took 3 trips to front the desk to get the correct password.
The bathroom Almost everything
There was nothing about this establishment to like. The room looked/smelled horrible. I felt dirty just standing in the room. Seedy, is the best fitting description.Thankfully one of the only lodgings I've stayed in that the window opens on the second floor. I was able to elevate some of the stench.
Was not aware that they are currently under renovation. We weren't disturbed with noise. So I guess the price won over on appearance.
Location is best No cold water or ice available. Balcony is there but there is no entrance to get in.
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You get what you pay for... Unpleasant odors. Non-professional staff.
The aircontioning didn't work, kept shutting off. The plug in tub didn't work,water kept draining. Room was supposed to come with Breakfast, we hoped for at least coffee,juice but once again dissatisfied. There was nothing. We reserved two double beds, I called the hotel to verify because I'm disabled and can't use stairs. When we went to check in they had given room away. The only room left on main floor just had a king size bed. We were traveling with our granddaughter.
Location on Rte. 104 between Rochester and Syrcause, along Lake Ontario. Scary, SCARY place. The exterior in TERRIBLE DISREPAIR, holes in siding, etc. Foyer and lobby looks like a PRISON. The lighting was awful, the furniture in the lobby looks like it was brought in off the curb. Room relatively clean; decor outdated, ugly.
The price Smelled like cigarettes, was under renovation and was not in good shape. It seemed like each room was made up of broken pieces of other hotel rooms.
The price was ok and the tv was average but nothing special The hotel is a dump there was holes in the bathroom door and no door knob. The bathroom fan was obnoxious loud and the entire room stunk. No vending or ice machine and the window was broken so the smell was stuck inside
The price Condition of the building needs paint.
I was very impressed by how comfortable the bed was! The mattress, sheets, pillows and all. Controlling the room's temperature was easy, accurate, and allowed me to get the room to the temp perfect for me. The blackout curtains were perfect. There was hair stuck to the wallpaper in the bathroom. Minor, but still gross. The high pressure limited flow from the shower head was not enjoyable or relaxing.
We got to the hotel and they gave us someone elses room. Then told me they didn't have a room for us. They found us one, and young girls from out of town kept us up till 1AM.
Everything was great. I definitely stay there again.
The staff was extremely friendly and helpful. The beds were very comfortable. The pool temperature was a little cold.
Hotel is very clean. Staff need more customer service training. Breakfast space is small Breakfast area too small and close to reception and entrance which makes the area crouded
Staff was great, very clean, close to alot Nothing
Had chosen a room with 2 double beds and were told upon check on that the room was not available we were given a king room with an uncomfortable pull out instead Staff was extremely nice and accommodating but we were very dissatisfied
proximity to family I was visiting loud and smelled of smoke
We did not even have to see the room to want to run. The staff was not friendly and seemed inconvenienced that we were there to check in.
Staff was very friendly Room was clean but needs to be updated.
I liked that it was cheap in price and it was located close to the tournament I was attending the next day. It also had restaurants close by. The first room I was checked into the window was open and the Ac was apart on the floor. I think the room was suppose to be out of order. The second room had a shirt from the last guest on the back of the bathroom door.
The bed was like 20 years old with sink holes. Got to the room at 530 or so it was -- out that day and the room was like --- took 2 hrs to cool the room off . Cleaning lady was knocking on the door at 830 am I was like really!!! Room sucked for The AC was sucked and the room was like --- when we got there!!! If it that hit out don't ya think manger or staff would make sure the rooms were cool I know I would !!!
The room was spotless. They had irons for your clothes. A coffee maker and a refrigerator. There was a free breakfast in the morning with a variety of choices. When I had a problem with my TV they moved me to the room next door. I plan to stay there again No.
Easy to get in and out of motel esp. on first floor. Very nice ,helpful front desk staff... Breakfast was free & ok ; clean room,bath and linens. Internet was good. My room was on the 1st floor, non-smoking but I smelled smoke in my room from the evening on... I opened the window a little bit to air out & that helped...but it was cold outside. Cleaning crew missed my room after the first day,I stayed 3 days.
great staff.good price for nice central location close to everything not particaly
close to place i needed to go to. it was extremely noisy. I could hear people walking around in the room upstairs all day and night while there. it was ridiculous.
Friendly atendants No
The beds were very comfortable and soft. Also the air conditioning unit was very powerful and much needed on a very hot summer night The shower was the worst shower I have ever had in a hotel. The temperature options were either freezing cold or boiling hot. We had to shower fast and toggle between the two. It was horrible. Also there were no power outlets in the room.
easy to get to & from from Rochester, but was too far from the University of Rochester and all the campus events, so I did not have time to shower or rest. no indoor pool, hot tub, or sauna
Staff Tissue holder fell off,no decaf coffee in lobby
The woman who checked me in was very kind. I paid over $--- for this hotel. It was worth about the same as a Motel 6... tops. It was very dirty, I figured I'd at least be paying for a fridge..microwave.. SOMETHING? No, I was wrong. Wouldn't recommend.
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