Pros (+) Large spacious room. Friendly valet and desk staff. Good service in the restaurant and excellent recommendations for food nearby.
Cons (-) Had to leave car keys at the front desk twice because there was nobody stationed at the valet kiosk.
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Amenities at Hotel Zoso
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Tea/coffee maker
- Coffee machine
- Valet parking
- Free airport shuttle
- Shuttle service (free)
Reviews of Hotel Zoso
8.2
Very good
1411 verified ratings
Wonderful
626
Very good
210
Good
191
Okay
102
Fair
116
Mediocre
50
Poor
116
Summary of reviews
Guests say
Most guests praised the hotel's excellent central location, making it easy to access attractions, restaurants, and nightlife in Palm Springs. Many reviewers also complimented the friendly and helpful staff, with several positive mentions of the front desk and valet service. However, there were recurring complaints about cleanliness, including unpleasant odors and issues with room upkeep. Some guests felt the hotel did not offer good value for the price, citing additional fees and outdated facilities. The pool area also received criticism for lack of maintenance and limited amenities. Overall, while the location and service were highlights, improvements are needed in cleanliness, value, and pool facilities.AI-Generated from customer reviews
Reviews(5)
Q&A(5)
Tips(10)
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8.4 out of 10
1082 reviews
6.8 out of 10
56 reviews
8.4 out of 10
57 reviews
6 out of 10
5 reviews
All reviews
Pros (+) The decor is beautiful
Cons (-) The confusing name. CoNtract with hard rock hotel has ended, there is absolutely no need for Zozo to continue calling them hard rock hotel. That creates a confusing and very annoying dilemma. We thought we had booked the wrong hotel. We ended up looking for the address & did a lot of research on yelp by reviews. It’s not okay, they should not be under that anymore
Pros (+) Just location
Cons (-) Facility, dinner, pool, bar, help desk,
Pros (+) The staff was friendly. Close to local shops.
Cons (-) First of all hotel is under new management and did not know until we arrived. It is no longer a Hardrock Hotel. We chose this hotel because of the name for our older children to enjoy. It was nice but little dingy and short staffed. A little disappointed
Pros (+) location, bar area with live music
Cons (-) Valet stood and talked to each other for five minutes before coming to take our car, only one front desk agent with a line of 10 people, rooms weren't clean, listed as a mountain view and our view from the balcony was two big trees and a run down business in the back. Hallways smelt like marijuana.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
How is the hotel's location?
The hotel is centrally located in the heart of Palm Springs, within walking distance to many restaurants, bars, and the art museum.
What are the hotel's unique offerings?
The hotel offers private poolside cabana rentals for a true Palm Springs experience, as well as a 9,500 square foot ballroom for weddings and other events.
How is the quality of the beds at the hotel?
Guests have mentioned that the beds are very comfortable, providing a good night's sleep during their stay.
What are guests saying about the hotel's cleanliness?
Guests have praised the hotel for being very clean, with housekeeping doing a great job cleaning the rooms each day.
Is the hotel staff friendly and helpful?
The entire hotel has excellent staff, according to guests, who are very friendly and attentive, providing VIP treatment to every guest.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Take Advantage of the Pet-Friendly Policy
The hotel offers pet-friendly accommodations, making it a great option for those traveling with pets.
Explore Nearby Attractions
The hotel's central location makes it easy to visit nearby attractions such as the Palm Springs Art Museum, Ruth Hardy Park, and the Palm Springs Aerial Tramway.
Consider Private Cabana Rentals
Guests can enhance their experience by renting private poolside cabanas for a luxurious and relaxing stay.
Be Mindful of Resort Fees
Some guests found the mandatory resort fee to be unreasonable, so it's advisable to inquire about this fee before booking.
Check for Seasonal Services
Some guests were disappointed to find out that certain services, such as room service and the availability of the restaurant, were seasonal. It's recommended to check the availability of these services before booking.
Request a Room Cleaning
Housekeeping is on request, so guests should proactively request room cleaning if needed to ensure a comfortable stay.
Verify Room Amenities
Some guests encountered issues with room amenities, such as malfunctioning showers and dated furniture. It's advisable to verify the condition of the room amenities upon check-in.
Enjoy the Hotel's Entertainment Offerings
Guests appreciated the hotel's large lobby with events like karaoke and sports nights, as well as the nightclub on-site. Taking advantage of these offerings can enhance the overall experience.
Utilize the Hotel's Recommendations
The hotel staff provides great recommendations for restaurants and activities, so it's worth seeking their advice for a memorable stay.
Location
150 South Indian Canyon Drive, Palm Springs, CA 92262
What's nearby
- Plaza Theatre141 yd
- Agua Caliente Cultural Museum177 yd
- Mc Callum Adobe188 yd
- Cornelia White House199 yd
- Palm Springs Walk of Stars201 yd
- Palm Springs Art Museum0.3 mi
- Estrella Spa at Viceroy Palm Springs0.3 mi
- O'Donnell Golf Club0.4 mi
- Palm Springs Convention Center0.5 mi
- Palm Springs Stadium1.2 mi
- Moorten Botanical Garden and Cactarium1.5 mi
- Kaufmann Desert House1.6 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hotel Zoso
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
June | February | $151 | $176 |
Cheapest month to stay with an average 40% drop in price. | Most expensive month to stay with an average 158% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Hotel Zoso
Which month has the cheapest rates at Hotel Zoso?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Hotel Zoso is July, with an average nightly rate of $130. The most expensive month is March at $319 per night.
What is the cheapest day to book Hotel Zoso?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Hotel Zoso is Wednesday, with an average nightly rate of $121. The most expensive day is Saturday at $185 per night.
How far in advance should you book Hotel Zoso?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Hotel Zoso, book around 10 weeks in advance. This could save you approximately 32% compared to booking last minute.
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FAQs when booking at Hotel Zoso
Nearby hotels and places to stay
Closest
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See most recommended stays in Palm SpringsGood to know
Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
0.6 mi | Palm Springs | 2.3 mi |