Hard Rock Hotel Palm Springs, Palm Springs Hotels from $152

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Overall Rating

Based on 2,173 reviews

Location

9.5 "Terrific location."
Vibe

7.0 "Good vibe."
Service

6.9 "Service is ok."
WiFi

6.2 "Internet is average."
Amenities

5.8 "Average amenities."
Room

5.6 "Rooms are ok."
Value for money

5.3 "Average value."
Bar and Beverages

5.0 "Bar is ok."
Breakfast

4.9 "Breakfast is below average."
Cleanliness

4.2 "Not very clean."

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Overall Rating

Based on 1,412 reviews

Location

9.5 "Terrific location."

9.5 "95% liked the proximity to shopping."

10.0 "100% enjoyed the restaurants & bars nearby."

10.0 "City centre within easy reach, said 100%."
Vibe

6.7 "Vibe was decent."

6.9 "69% thought the atmosphere was somewhat friendly."
Food

6.5 "Food is average."

6.4 "Only 64% were satisfied with the menu."
Service

6.4 "Service is ok."

6.7 "Only 67% thought the service was professional."
WiFi

5.9 "Internet is average."
Amenities

5.7 "Average amenities."

5.7 "57% thought the building was acceptable."
Room

5.7 "Rooms are ok."

6.4 "Beds were acceptable for 64%."

6.3 "63% said the view was so-so."

5.9 "Only 59% found the balcony ok."
Breakfast

4.8 "Breakfast is below average."

4.3 "57% said the breakfast was too expensive."
Bar and Beverages

4.8 "Bar is not good."
Cleanliness

3.9 "Not very clean."

4.0 "60% said rooms were dirty."

4.7 "53% thought it was rather dirty."

1.7 "83% said the bathroom was dirty."

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Overall Rating

Based on 499 reviews

Location

9.2 "Terrific location."

7.3 "Great parking, according to 73%."

9.2 "92% liked the proximity to shopping."
Vibe

6.9 "Vibe was decent."

6.8 "68% thought the atmosphere was somewhat friendly."

6.1 "Only 61% thought, the hotel was modern."
Service

6.4 "Service is ok."
Amenities

5.8 "Average amenities."

5.8 "58% thought the building was acceptable."
Room

5.8 "Rooms are ok."

6.8 "Beds were acceptable for 68%."

5.2 "Only 52% said the rooms were modern."
Pool

5.6 "Pool is mediocre."
Value for money

5.3 "Average value."
Breakfast

5.3 "Breakfast is mediocre."
Bar and Beverages

5.1 "Bar is ok."
Cleanliness

4.0 "Not very clean."

4.2 "58% said rooms were dirty."

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Overall Rating

Based on 173 reviews

Location

9.1 "Terrific location."
Service

7.1 "Good service."

7.9 "79% found the staff to be very friendly."
Vibe

7.1 "Good vibe."
Amenities

6.1 "Average amenities."

6.1 "61% thought the building was acceptable."
Room

5.0 "Rooms are ok."

3.9 "61% said rooms were dirty."

3.2 "68% complained about the bathroom."
Cleanliness

3.9 "Not very clean."

3.9 "61% said rooms were dirty."

Overall Rating

Based on 86 reviews

Location

9.5 "Terrific location."
Service

7.0 "Good service."
Comfort

7.0 "High comfort."
Room

5.9 "Rooms are ok."
Value for money

5.3 "Average value."
Cleanliness

4.5 "Not very clean."

Hotel type

City Hotel

Guests say it is the perfect hotel for a city trip.

Good to know

"Stylish Hotel"

data provided by TrustYou

Recent Reviews

All reviews
Positive
Neutral
Negative

6.0

review from

The staff was great, friendly and sweet I have stayed here before a couple times. I feel that the rooms have seen better days, it was dingy and I didn't care for the way it was kept up. mildly disappointed.

Reviewed Jul 2016
6.0

review from

Pool party Small resturant and less staff for holiday

Reviewed Jul 2016
8.5

review from

Great location to all downtown shops and restaurants. Can walk from hotel to all of the local shops. Staff are always on queue and ready to help. Rooms are nice but not very sound proof. Had to change rooms after next door family made so much noise. But staff handled it very professionally. Can also hear outside noises a little too well.

Reviewed Apr 2016
9.4

review from

Clean and well designed. We really enjoyed our stay here. The only complaint is that the bathroom has glass doors. They're fogged so you can't see too much, but it's still super weird pooping with your loved ones walking by. I don't know why anyone would design a bathroom like that!

Reviewed Feb 2016
7.7

review from

YOU MUST change the SMALL pillows on the bed....it makes no sense..the pillow cases on your pillows are normal size, tucked in to accomodate what esstenially are decorative pillow size.... NOT sleeping pillows....the bed itself was not to my comfort...but PLEASE CHANGE THE PILLOW SIZE AT THE VERY LEAST.

Reviewed Jan 2016
6.0

review from

Music from the club until late at night prevented us from sleeping. The valet parking attendant smelled of alcohol, so we parked on the street. Accidentally moved M&M's from their perch, was charged.

Reviewed Jan 2016
10.0

review from

Great hotel

Reviewed Dec 2015
6.0

review from

The room was spacious and the staff was beyond amazing Room was old, dried up gum in the carpet and just didn't give me what I expected to receive for my money

Reviewed Aug 2015
10.0

review from

They were each amazing but altogether made it an amazing stay, can't wait to return! The hear

Reviewed Aug 2015
8.5

review from

The valet staff was AMAZING!! They were friendly, fast, and provided us with advice on where to go. They were down to earth, joked around with us, and did not hesitate to carry out luggage to and from the room. Always greeted with a smile. Also, the man at the front desk Gabe was awesome. I felt welcome when checking in, and when my awesome bachelorette picked up every single item in and on the mini bar, Gabe fixed the charges without hesitation. All staff was awesome!! I'm not much of a valet girl, I'd rather self park so I didn't like that it's all valet. But like I said, the valet guys were awesome. I also didn't like that for my future sis in laws bachelorette party I couldn't bring in an ice chest or more than 12 beers. Those rules made me feel like maybe next time we'll suck it up, endure the prices and the crowd we don't want to be around and head to Vegas.

Reviewed Jul 2015
6.0

review from

I liked the decor in the entrance. It was pretty awesome Pool was waaay too small, for a birthday we were put in a room with a bunch of noise next door of garbage trucks and construction, a little over priced.....not as good as vegas to be such a high priced facility

Reviewed Jul 2015
10.0

review from

Was a great pool area with pool bar and nice atmosphere overall. The room was clean and there were super comfy beds. We made a last minute booking and couldn't have been more pleased with the hotel.

Reviewed Jun 2015
9.7

review from

Needs some updating

Reviewed May 2015
9.4

review from

Everything but the front desk people. Great pool ambiance, awesome music, good drinks, nice bar employees. Room was clean and comfortable. Great location, walking distance to everything Front desk employees, could have been more courteous and excited to be there.

Reviewed May 2015
9.7

review from

Everything was great! Only thing I can think that I would complain about is during breakfast our food came kind of slowly, and a group of people that came in after us got served before us and had the same number of people we did.

Reviewed May 2015
6.8

review from

Clean, plush, and spacious room. "Glam" look. Within waking distance to downtown. Easy and polite check in as well as a nice maintainence worker who offered to blow up our floaties. Despite the glam look of the hotel, the features were overpriced ($150 to use a cabana when it's dead at the pool except for a family hanging out- only other options were plain beach chairs), pool was not heated and closed at 8pm anyway, only valet parking option. My friend and I ended up driving to ace today's in a row for the pool scene, including their friendly staff walking around asking for drink and food orders, great menu for drinks and food, comfortable amenities at the pool and it wasn't "extra" or "exclusive" to lounge on their big round beds by the pool. Our purpose of taking a vacation was to relax and, while our rooms as nice, we did not feel relaxed at the pool bc it was freezing cold and perhaps bc the hotel is only 3 stories tall it felt like a wind tunnel blowing on your cold wet body. No thank you, we checked out and went to saguaro for a great price and awesome vibe.

Reviewed Apr 2015
4.8

review from

No much The hotel is outdated and needs major improvements. The customer service was horrible. I called housekeeping twice and no representative answered. Our coffee maker had mold. We called the front desk because there was no answer in the housekeeping department. We waited an hour and received two cups of coffee instead of a coffee maker. There were bugs in the room as well. The hotel has a feeling of motel 6 with renovations.,we will not be staying here again. I was extremely disappointed since I've stayed at hard rock hotels in the past from Las Vegas and San Diego and had an amazing stay.

Reviewed Apr 2015
7.7

review from

Great Decor, young atmosphere, decent pool area. Great location. Hotel lobby turns into party at night. Poor room service/food. Double charged and took 15 mins upon checkout to fix. Room itself was kind of dark and had a terrible view.

Reviewed Feb 2015
8.8

review from

We were there mid week so the hotel was very quiet which was really nice. It's possible that on weekends or during high season it would be more of a Vegas type party atmosphere, which is not what we were looking for during our stay. The rooms were beautifully decorated and the towels and linens were of high quality. It was nice that robes were provided for the guest. The pool area was really nice. The restaurant was great. Location was good for walking to everything downtown. We appreciated the free wifi as not at hotels offer this. The front desk staff were very helpful. We asked for extra pillows and a mini fridge which were brought to our room right away. The valet service was also very good. The gift shop didn't have the size of t shirt that we wanted to buy, so we didn't end up purchasing one. It was nice to have a balcony with chairs but our "city view" room faced a back alley with a dumpster, which was emptied early every morning. Very noisy and woke us up early both days. Maybe best to ask for the pool view room.

Reviewed Feb 2015
7.1

review from

I liked that they had a wheelchair to get me to my car after I fell., I slipped in the restroom. Son went to get help, wheelchair. A staff member came up with him. I was still on the floor, got the wind knocked out of me. They asked if I needed an ambulance. I did, but I was embarrassed. I think once the employee saw me still on the floor after 10 minutes they should have called one immediately. Instead I went to urgent care the next day. It's been 3 days and I STILL can barely move. :( very unhappy customer.

Reviewed Oct 2014
6.6

review from

The staff was great.. I didn't know the front desk was a lounge at late night..

Reviewed Sep 2014
4.3

review from

Party atmosphere. Smells like throw up. Terrible service. No room service dining past 2pm.

Reviewed Aug 2014

8.5

review from

Great location to all downtown shops and restaurants. Can walk from hotel to all of the local shops. Staff are always on queue and ready to help. Rooms are nice but not very sound proof. Had to change rooms after next door family made so much noise. But staff handled it very professionally. Can also hear outside noises a little too well.

Reviewed Apr 2016
9.4

review from

Clean and well designed. We really enjoyed our stay here. The only complaint is that the bathroom has glass doors. They're fogged so you can't see too much, but it's still super weird pooping with your loved ones walking by. I don't know why anyone would design a bathroom like that!

Reviewed Feb 2016
10.0

review from

Great hotel

Reviewed Dec 2015
10.0

review from

They were each amazing but altogether made it an amazing stay, can't wait to return! The hear

Reviewed Aug 2015
8.5

review from

The valet staff was AMAZING!! They were friendly, fast, and provided us with advice on where to go. They were down to earth, joked around with us, and did not hesitate to carry out luggage to and from the room. Always greeted with a smile. Also, the man at the front desk Gabe was awesome. I felt welcome when checking in, and when my awesome bachelorette picked up every single item in and on the mini bar, Gabe fixed the charges without hesitation. All staff was awesome!! I'm not much of a valet girl, I'd rather self park so I didn't like that it's all valet. But like I said, the valet guys were awesome. I also didn't like that for my future sis in laws bachelorette party I couldn't bring in an ice chest or more than 12 beers. Those rules made me feel like maybe next time we'll suck it up, endure the prices and the crowd we don't want to be around and head to Vegas.

Reviewed Jul 2015
10.0

review from

Was a great pool area with pool bar and nice atmosphere overall. The room was clean and there were super comfy beds. We made a last minute booking and couldn't have been more pleased with the hotel.

Reviewed Jun 2015
9.7

review from

Needs some updating

Reviewed May 2015
9.4

review from

Everything but the front desk people. Great pool ambiance, awesome music, good drinks, nice bar employees. Room was clean and comfortable. Great location, walking distance to everything Front desk employees, could have been more courteous and excited to be there.

Reviewed May 2015
9.7

review from

Everything was great! Only thing I can think that I would complain about is during breakfast our food came kind of slowly, and a group of people that came in after us got served before us and had the same number of people we did.

Reviewed May 2015
8.8

review from

We were there mid week so the hotel was very quiet which was really nice. It's possible that on weekends or during high season it would be more of a Vegas type party atmosphere, which is not what we were looking for during our stay. The rooms were beautifully decorated and the towels and linens were of high quality. It was nice that robes were provided for the guest. The pool area was really nice. The restaurant was great. Location was good for walking to everything downtown. We appreciated the free wifi as not at hotels offer this. The front desk staff were very helpful. We asked for extra pillows and a mini fridge which were brought to our room right away. The valet service was also very good. The gift shop didn't have the size of t shirt that we wanted to buy, so we didn't end up purchasing one. It was nice to have a balcony with chairs but our "city view" room faced a back alley with a dumpster, which was emptied early every morning. Very noisy and woke us up early both days. Maybe best to ask for the pool view room.

Reviewed Feb 2015

7.7

review from

YOU MUST change the SMALL pillows on the bed....it makes no sense..the pillow cases on your pillows are normal size, tucked in to accomodate what esstenially are decorative pillow size.... NOT sleeping pillows....the bed itself was not to my comfort...but PLEASE CHANGE THE PILLOW SIZE AT THE VERY LEAST.

Reviewed Jan 2016
6.8

review from

Clean, plush, and spacious room. "Glam" look. Within waking distance to downtown. Easy and polite check in as well as a nice maintainence worker who offered to blow up our floaties. Despite the glam look of the hotel, the features were overpriced ($150 to use a cabana when it's dead at the pool except for a family hanging out- only other options were plain beach chairs), pool was not heated and closed at 8pm anyway, only valet parking option. My friend and I ended up driving to ace today's in a row for the pool scene, including their friendly staff walking around asking for drink and food orders, great menu for drinks and food, comfortable amenities at the pool and it wasn't "extra" or "exclusive" to lounge on their big round beds by the pool. Our purpose of taking a vacation was to relax and, while our rooms as nice, we did not feel relaxed at the pool bc it was freezing cold and perhaps bc the hotel is only 3 stories tall it felt like a wind tunnel blowing on your cold wet body. No thank you, we checked out and went to saguaro for a great price and awesome vibe.

Reviewed Apr 2015
7.7

review from

Great Decor, young atmosphere, decent pool area. Great location. Hotel lobby turns into party at night. Poor room service/food. Double charged and took 15 mins upon checkout to fix. Room itself was kind of dark and had a terrible view.

Reviewed Feb 2015
7.1

review from

I liked that they had a wheelchair to get me to my car after I fell., I slipped in the restroom. Son went to get help, wheelchair. A staff member came up with him. I was still on the floor, got the wind knocked out of me. They asked if I needed an ambulance. I did, but I was embarrassed. I think once the employee saw me still on the floor after 10 minutes they should have called one immediately. Instead I went to urgent care the next day. It's been 3 days and I STILL can barely move. :( very unhappy customer.

Reviewed Oct 2014
6.6

review from

The staff was great.. I didn't know the front desk was a lounge at late night..

Reviewed Sep 2014

6.0

review from

The staff was great, friendly and sweet I have stayed here before a couple times. I feel that the rooms have seen better days, it was dingy and I didn't care for the way it was kept up. mildly disappointed.

Reviewed Jul 2016
6.0

review from

Pool party Small resturant and less staff for holiday

Reviewed Jul 2016
6.0

review from

Music from the club until late at night prevented us from sleeping. The valet parking attendant smelled of alcohol, so we parked on the street. Accidentally moved M&M's from their perch, was charged.

Reviewed Jan 2016
6.0

review from

The room was spacious and the staff was beyond amazing Room was old, dried up gum in the carpet and just didn't give me what I expected to receive for my money

Reviewed Aug 2015
6.0

review from

I liked the decor in the entrance. It was pretty awesome Pool was waaay too small, for a birthday we were put in a room with a bunch of noise next door of garbage trucks and construction, a little over priced.....not as good as vegas to be such a high priced facility

Reviewed Jul 2015
4.8

review from

No much The hotel is outdated and needs major improvements. The customer service was horrible. I called housekeeping twice and no representative answered. Our coffee maker had mold. We called the front desk because there was no answer in the housekeeping department. We waited an hour and received two cups of coffee instead of a coffee maker. There were bugs in the room as well. The hotel has a feeling of motel 6 with renovations.,we will not be staying here again. I was extremely disappointed since I've stayed at hard rock hotels in the past from Las Vegas and San Diego and had an amazing stay.

Reviewed Apr 2015
4.3

review from

Party atmosphere. Smells like throw up. Terrible service. No room service dining past 2pm.

Reviewed Aug 2014

Hard Rock Hotel Palm Springs

$152+

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