6.0
There process to get the car was good. Unfortunately, as I drove away the smell of cigarette smoke was evident. I had looked at the outside, not looked at the inside. The inside needed a thorough cleaning. I about turned around and took it back but needed to get to the hospital. I'll not make that mistake again.Reviewed Jun 19 2023
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2.0
Nothing. Empathy trip was canceled due to weather.Reviewed Feb 17 2023
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10.0
all went very wellReviewed Jun 22 2022
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10.0
The employees were great and very kind.Reviewed Oct 11 2021
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10.0
Appreciated small SUV style Ford EcoSport for travelling, had just enough space for all our luggage. Didn't have great gas mileage but very good otherwise (comfort, driveability, storage space, flexibility of putting back seats down for luggage, etc.)Reviewed Sep 24 2021
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10.0
Everything was great.Reviewed Aug 4 2021
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8.0
Pros:Staff was extremely helpful. No frowns. No hassles. Just customer-service oriented.Cons:We arrrived at the Avis/Payless counter at 6 pm. Only ONE rep for both companies. When we checked our car for scratches, there were several, so we had to flag a Payless rep. She was excellent - immediately went to get another car and made sure we were satisfied. HOWEVER, the car obviously hadn't been washed. We didn't mind, but. . .Reviewed Jun 30 2021
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2.0
Pros:The vehicle was awesomeCons:I was late, called 7 times to the local branch, but it kept going to the call center. The call center didn't have the answer and ended up costing me double because nobody could answer a phone call. Did talk to a manager that told me they were closed and have it returned by opening og the next day, that was a lie so now I will be filing complaints with every office i can, starting with bbb and file a claim with to get a refund.Reviewed Jun 5 2021
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6.0
Pros:Counter Staff was amazing. Very customer oriented at the time of rental.Cons:Car smelled of marijuana once it sat out in the sun. I called this in Day 1 after the car was sitting in the sun and the smell was overwhelming. As soon as I got through being on hold the representative told me they noted the smell to my account and then they hung up. I wanted to swap cars, but I did not have time to call back as I was travelling on business. Then when I returned the car they emailed me my receipt. Upon review of the receipt I was charged for a tank of gas when I had turned the car in with a full tank. Called the local number on my receipt ... Put on hold..... Then hold again for them to verify .... "They made a note and corporate would email me in 3 to 5 days, the charges are already in." So in a nutshell dirty car and overcharged.Reviewed Aug 17 2020
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10.0
Pros:The new Nissan Pathfinder was the best rental car I've driven, great choice! I needed something bigger than a mid-size SUV, but I didn't want a big Tahoe or Suburban, so the Pathfinder was the perfect size and a wonderful leather interior. I'll be back hoping to get the same in the future!Cons:Nothing!Reviewed Jul 27 2020
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9.2
Pros:Desk agent was knowledgeable, professional, and couteous with no pressure or upselling. Return check-in very quick and Return agent pointed out that since I filled up the tank which was higher that when I picked up the vehicle i would receive an adjustment at the "counter" so I was not over chargedCons:Price seemed unusually high @$89/dayReviewed Jul 20 2019
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10.0
Cons:Everything was quick and easy. I got a car upgrade b/c they were out of economy size, so I was very pleased.Reviewed May 25 2019
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