Pearl Hotels

The location was excellent and staff OK

Two hours after falling asleep, I woke up from bedbugs crawling and biting me. Took the pillow downstairs which had six bedbugs on it. That's just plain nasty. The AC was super loud. Would not go there ever again

Quiet,clean and comfortable

The breakfast did not suit a diabetic person in need of a balanced breakfast.

The room was quaint and cozy. The ac worked perfectly. The room was pretty clean and completely odor free considering that we had a smoking room. The refrigerator and microwave worked nicely. The staff at the front was very pleasant. Very quiet and right next to some good chain restaurants.

They posted that they have complementary breakfast, but when I went down during the posted breakfast time, nothing was placed out.

That it was inexpensive and close to our destinations.

The door to the bathroom had to be forced past the toilet. The room was damp and the blankets didn't keep you warm. The staff was inpleasant and the breakfast was mediocre at best.

Staff , breakfast and are terrible

staff was nice in helping me get in fitness center royal cup coffee

getting kind of run down pool is disgusting fitness not open w/out staff

Staff very nice and helpful when we needed to be moved due to leaky, noisy A/C until

Fleas and flea bites on my feet....disgusting

Room was clean and beds comfortable

Air conditioner had a drip that was being caught in a plastic container inside the room. A dripping sound was heard all night.

We have stayed their before, and the staff is nice and helpful. It's a nice basic hotel.

The air conditioner need a new filter and there was no phone cord connecting our phone to the wall so I could not call the front desk. The traffic noise on the highway side of the hotel is LOUD. Last time I stayed there, we were in another part of the building so I did not know to ask for the quiet side. Ask for the front of the building on an upper floor. Also, one of the beds had nice new sheets, the other had old thin sheets. I was too tired late at night to ask for a replacement.

Hotel was horrible

Hotel was horrible I had to rush my 6 year old son to the emergency room from wasps and black mold in thr bathroom I did not get to stay in the room I payed for and there was no one at the desk or office when I went to speak to them about it

It was dirty restroom had cigarette buds

We had an extremely bad interaction with their management (or lack thereof). Do not stay here.

Price was good

Dirty sheets

Comfort Inn. Pearl MS, just east of Jackson MS. Surprisingly clean and comfortable. Night staff was great. Dollar wise, it was a better experience that the more expensive Comfort Suites we stayed in the next night near the Tennessee state line.

The staff was very friendly upon check-in and there was a free shuttle to the airport.

The hotel was in a very bad location of Pearl, MS with nothing within walking distance (could no walk in that area). It had very dated and basic amenities with no added extras which I would have expected for the price. BUT the worst part was when the power went out for over 2 hours (at 8PM) and the staff did nothing! I still have no information as to why the power went out and the staff did not reach out to the guest at all to explain anything or have any sort of contingency plan if the power didn't come back on. So after over 2 hours of sitting in the dark, it finally came on.

Friendly staff, adequate rooms

Liked it all

A new clean comfortable hotel. Rooms were big and roomy. Staff was very nice, We callled to reserve a roll away for one of the children and lost the connection. They called us back to tell us they had reserved the rollaway and ask if there was anything else. Fantastic service. Kids really enjoyed the waffles and juice int eh morning. Sausage was not a seller.

the location was great for us, it was a nice hotel

the room was a little musty smelling, the air conditioner in the room didn't work real well.We were not miserable but it wasn't as cool as we like it.

i paid extra for suite but was nice and big. Good location.

Not sure if it was the hotels fault or not...I tend to think it was they double charged me and I have to wait 14 days now to get money back asked them to call my credit card company so I could get it back earlier and they wouldn't cause of policy.

Got a suite it was nice however had spots that were Never cleaned higher ledges full of dirt and dust. Procedure cleaning problem for the suite everything else was very clean I think they need to update their suite cleaning procedure. Staff was friendly had a HUGE double billing problem that soured the whole experience. They wouldn't call my card company to release funds earlier either. Overall Was not happy.

Very nice hotel, close to shopping, indoor pool was nice for kids in November, very pleasent stay for everyone

The hotel was fine. I booked it twice though because of you're screw up.

Construction in the lobby when we got there at night. No breakfast in the morning. No ice machine for guest. The lady did tell us to turn the ice maker on in our refrigerator though. Front desk lady did not speak English very well.Hard to understand

Nice location, free laundry room. Nice big room, nice inside of room

Hosekeeping does NOT come around at all! Have to go to front desk to exchange towels for clean ones, have to make own bed and change trash

When I checked in, the trash can in the room was overflowing with trash, thinking this was an oversight, I went out to my meeting the next day, returned and trash was still there, bed unmade. There was a sign that stated if you need linens and towels in between WEEKLY housekeeping visits, bring the dirty ones to the desk. Well I took my dirty ones to the desk and the clerk was so rude, she rolled her eyes and sighed, I asked for a trash bag, and she bucker her eyes and said 'A TRASH BAG?' I said yes, to empty the trash in my room, she never apologized or offered to get the trash, she simply handed me a large bag and walked away. I have never stayed at a hotel where I did not see a housekeeper. I was there four days and my room was not cleaned one time. This is unacceptable for a hotel of this sort. Pillows horribly air like and pillow cases were dirty with black smears on them, sheets also with cigarette burns. I would stay again but not any longer than two days, certainly not four or more

The staff attempted to respond to each of my concerns and were polite attentive and responsive

The bath room was not well maintained. The toilet was loose and rocked back and forth. The bowl under lip was dirty was stains from previous users. The cleaning staff appears to do a poor job of cleaning as not only was our bathroom not acceptable the pool was filthy with dirt and hair both resting on the bottom of the pool and floating on top if the water. I am concerned as this was my first time staying at a Country Inn and Suite. I will be spending three days at another location in New Orleans for Mardi Gras. I hope the next location is better managed and maintained.

It was a nice area and very quiet!!!

No

This guest did not leave comments about this hotel.

extremely courteous staff, appreciated the check-in phone call once I was in my room, as well as their help with talking me through early check-out.

Ice machine on second floor was broken, needed to get ice in lobby., which wasn't a big enough inconvenience to feel the need to mention to staff

Very clean and the staff was awesome people.

Not up to standard compared to other Hampton Inns in which I've stayed. Generally more run down (things like chipped floor tiles, old carpet, etc) and didn't "feel" very clean.

Spacious

No refrigerator or microwave in siute room

It was a very big room. My wife suggested we invite guests. ha. King size bed.

The sink was very slow to drain. I let the attendant know at the desk when we left and she said, 'I'll get right on that.'

Close to the interstate.

Everything except being close to interstate. Room was dirty, area was not safe, staff was rude, if it was not late and I was on the road 12 hours I would not have stayed here! Also cockroaches in rooms.

It was cheap and their complimentary breakfast was great! Easy access to the highway.

Room was not clean, hard to access, but it was very cost effective.

Spacious room. Good restaurants and great shopping nearby. Felt safe and secure.

$10 fee for checking in at 1:30pm even though room was ready; a low blow. Stayed in room until 11:30am first morning. No maid service that day except clean towels.

Rooms were dirty Bed was uncomfortable

location

liked walking to the wonderful Mexican restaurant next door

Day staff rented rooms the night staff did not know about, so ran into people in my room. Ran my credit card with lower price quoted by some strange mistake, that was unpleasant to fix, and the smoke alarm was torn out of the ceiling. On the positive side the little guy cleaning the rooms was pleasant and OK. This hotel seemed somewhat safer than the ones in midtown jackson because it shares a parking lot with a trucking school of polite truckers. Nice folks. very handy next to several eateries, Wal-mart and Kroger, and Walgreens. No need to hunt for anything right there. Gas prices great in Richland also.

It's new so everything is clean and updated

Smoking in the back is right by the pool which is awful

This guest did not leave comments about this hotel.

Clean room. Very friendly and helpful front desk. However most of the lights were blown and no remote for the TV. Overall good room for a good price. Great location on the North side of Jackson.

Clean bed and hot shower been traveling and needed to rest

room was said to be non-smoking but had an ashtray and could smell smoke. I belive its a smoking room during the week and sold as a non smoking room on the weekend. My son has asthma and made it difficulty for him to sleep well. There was no others!!

Being able to get a handicapped room at the last minute

No

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It was very clean, up to date, good working order. The canteen had reasonable choices for foods for various meals (it was an extended-stay hotel, so they did not offer hot breakfasts or anything like that).

friendly staff

everything was fine

I had a great stay. The staff was friendly, the room was clean and spacious, and the pool was enjoyable. The rooms were really nice I didn't hear the neighbors rooms and had no complaints as to how loud me and my company were being.

My only complaint has nothing to do with the hotel or it's employees. Some one let their bad kids roam the halls at wee hours of the morning knocking on doors with DNDs on.

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Black mold in bathroom and I got sick and had to check out early.

Horrible experience

There was nothing about this motel to like.

When we checked in and got to our room we noticed the beds looked dingy. We pulled back the comforter, and the sheets were covered in hair and were filthy. I went back to the front desk, and the attendant switched us to a different room. The new room was no better, there was mold all over the bathroom and in the shower, and hair in the tub and sink. We were able to get a refund.

There was NOTHING I liked about this place

1. The pictures are from years ago false advertisement. 2. This place is a hell hole with prostitution and drug transactions being made 3. Trash and cigarette butts throughout the ENTIRE place hasn't been cleaned in months 4. Rooms had 2 different comforters with cigarette holes 1 bed was on the floor This place should NEVER EVER be placed on any hotel site