The hotel is ok but use a lil tlc as for the staff a gaggle of libtard misfits who treat people who are unlike themselves w contempt an sheer rudeness.. sorry for being a heterosexual white man again.. 🙌
3 stars
Hilton Garden Inn Portland Downtown Waterfront
Photos of Hilton Garden Inn Portland Downtown Waterfront
Overview
The Portland Hilton Garden Inn is located in Downtown Portland, Maine. It’s a non-smoking hotel Wi-Fi and a 24-hour Business Center, complimentary fitness center and full-service restaurant. This Garden Inn makes anyone’s stay successful and fun. The Hilton Garden Inn’s business Center has many items for business conveniences. There is an Audio/Visual equipment rental option, the business center is available, printing services are free, express mail, fax machines, meeting rooms can be reserved upon arrival, photo copying available, and the ability to use a printer at any time makes business people excited to stay here.
At this hotel, there are several styles of non-smoking rooms. The regular rooms come with a sitting area that includes a work area, 37-inch HDTV, there is a microwave, and fridge, and don’t forget complimentary Wi-Fi. There is an armchair and ottoman with the king-sized bed as well. The Hilton Garden Inn also has suites for guests as well. These suites are very large, have a bay view, living room, feature a desk and a chair, there is a sofa bed, 37-inch HDTV, refrigerator, microwave, and Wi-Fi. The suites have a panoramic view of Casco Bay, king-sized bed, and the living area is completely separate.
There are also accessible rooms, which are for guests with mobility, or special needs concerns. The hearing accessible room has visual alarms, king bed, ergonomic chairs, notification devices for the door knock, and calls. The king mobility room is larger due to the bathtub in the bathroom. Grab bars are in the tub with seating and lowered vanity in the bathroom and lowered shelving. There are also suites for those with mobility concerns too.
This hotel has evening room service and on-site catering too, Port 65 is the kitchen and bar that guests may order from between 5 PM- 9:30 Pm every night. Portland has many things to offer. The most beautiful attraction to most guests is the waterfront amusement park.
Latest deals for Hilton Garden Inn Portland Downtown Waterfront
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, including fees but not including taxes.
Amenities at Hilton Garden Inn Portland Downtown Waterfront
- Indoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Business center
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Wake-up service
- Safety deposit box
- Meeting/Banquet facilities
- Mini-market on site
- Room service
- Express check-out
- Private check-in/check-out
- 24hr front desk
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
- Elevator
- Hypoallergenic
- Allergy-free room
- No smoking
- Designated smoking area
Dining
- Special diet menus (on request)
- Microwave
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Refrigerator
- Coffee machine
General
- Family rooms
- Sea view
- Seating area
- Telephone
- Privacy curtain
- Storage available
Parking and transportation
- EV charging station
- Parking
- Airport shuttle
- Valet parking
- Private parking
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- TV
Things to do
- Gift shop
- Beach access
- Bicycle rental
- Board games/puzzles
Pool and spa
- Heated pool
- Hot tub
- Indoor pool
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Bathroom
- Bathtub
- Hairdryer
Workspace
- Fax/photocopying
- Desk
Family friendly
- Cribs available
- Kids meals
Bedroom
- Sofa bed
Health and safety
- Safe
Fitness
- Fitness center
Reviews of Hilton Garden Inn Portland Downtown Waterfront
8.7
Very good
863 verified ratings
Wonderful
511
Very good
163
Good
94
Okay
38
Fair
26
Mediocre
8
Poor
23
Summary of reviews
Guests say
Guests generally appreciated the hotel's location, noting its proximity to attractions and beautiful views. However, there were significant complaints regarding service, with many guests finding the staff unwelcoming or unhelpful. Cleanliness also raised concerns, particularly with housekeeping not meeting expectations. Overall, while the location is a strong point, improvements in service and cleanliness are needed.AI-Generated from customer reviews
Reviews(10)
Q&A(5)
Tips(10)
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8.7 out of 10
625 reviews
8.7 out of 10
72 reviews
8.7 out of 10
10 reviews
9.1 out of 10
11 reviews
All reviews
It was a good experience. Not the best compared with other Hilton Garden stays but good. I would stay again at this location.
Pros (+) Very convenient to the restaurants and shops. Also located right across from the docks.
Cons (-) The floors were dirty in some areas and the hotel could use a little facelift.
Pros (+) Valet was very helpful ! Saturday July 4th I stayed ! Front desk was very helpful
Pros (+) Great rooms, great water view, super clean
Cons (-) Only two treadmills and one elliptical, and elevation function on neither treadmill worked. A small thing, but kinda important to a workout.
Pros (+) Was in Portland for one night and wanted to stay in Old Port to enjoy the sights, sounds and seafood! The hotel is welcoming and beautiful. The rooms are very nice and the staff was great. The location was very convenient to some of my favorite places in the area including Gilbert's Chowder House, LeRoux (retail) and of course, the waterfront. View from my harbor view room was outstanding.
Cons (-) My only complaint was that for the steep room rate, breakfast was extra. I booked through American Express travel and am a Platinum card member. Seems like a cup of coffee and a bagel isn't a whole lot to ask for when I've spent $450 for the room.
Pros (+) The staff was great, it was very clean, on the edge of the Old Port, the pool right downtown.
Cons (-) There isn't an option for parking for free ANYWHERE near the hotel, so valet is literally your ONLY option for overnight. Other hotels in the downtown have free parking overnight relatively close, Hilton has none. I splurged for a nice room for my son and I to have a special time, but had no clue I'd be paying extra 20% after I arrived, all to leave my car there and then have to uber everywhere or...
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Pros (+) Rooms are very nice and comfortable.
Cons (-) For the price I would like to see a simple complimentary breakfast.
Pros (+) Other than the fire alarm issue the stay was very comfortable.
Cons (-) We were there for a medical reason. Went to bed early but a homeless person was able to get to the fire alarm and pull it. We had to evacuate & couldn't get back to sleep. That issue needs to be addressed so it doesn't happen again.
Pros (+) Room, staff, breskfast. Proximity to Standard Bakery Lication.
Cons (-) Valet parking is good but expensive
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the amenities provided in the accessible rooms?
The accessible rooms feature visual alarms, king bed, ergonomic chairs, notification devices for the door knock, and calls. The king mobility room is larger due to the bathtub in the bathroom, with grab bars, seating, lowered vanity, and shelving.
What are the dining options available at the hotel?
The hotel offers on-site catering and evening room service. Guests can also enjoy dining at Port 65, the kitchen and bar open every night from 5 PM to 9:30 PM.
What can guests expect from the hotel's fitness center?
The hotel provides a complimentary fitness center for guests to enjoy during their stay.
Is valet parking available at the hotel?
Yes, valet parking is available at the hotel for guests' convenience.
What are the nearby attractions to the hotel?
The hotel is conveniently located near attractions such as Old Port, Commercial Street, Merrill Auditorium, and the Maine Narrow Gauge Railroad Co. & Museum, all within 0.7 miles.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Request a Room with a Water View
Guests recommend requesting a room with a water view for a beautiful and scenic experience.
Consider Bringing Toiletries
Some guests suggest bringing your own toiletries as only basic items like soap, body cleanser, shampoo, and conditioner are provided.
Be Mindful of Parking Costs
Be aware that valet parking comes with an additional cost of $30 per night, which some guests found to be quite hefty.
Check Room Cleanliness
Some guests reported issues with room cleanliness, so it's advisable to check the room upon arrival and communicate any concerns to the staff promptly.
Explore Nearby Dining Options
The hotel's location offers proximity to many restaurants, with a specific recommendation for Luke's Lobster on the Portland Pier.
Be Aware of Noise Levels
Some guests mentioned noise disturbances due to housekeeping knocking early in the morning, so consider communicating your preferences regarding room servicing times.
Utilize the On-Site Restaurant
Take advantage of the on-site restaurant, Port 65, which offers evening room service and catering, providing convenience for guests.
Consider Room Selection
If traveling with family, consider opting for a room with two queen beds and a sofa bed, which some guests found to be suitable for accommodating a family of four plus a grandparent.
Check for Special Requests
If making special requests, it's advisable to confirm them closer to the arrival date to ensure they are accommodated as planned.
Enjoy the Location
Embrace the hotel's prime location for exploring downtown Portland, with easy access to the waterfront and nearby attractions.
Location
65 Commercial Street, Portland, ME 04101
What's nearby
- United States Customhouse131 yd
- Old Port0.3 mi
- Commercial Street0.3 mi
- Shipyard Brewing Company0.3 mi
- Abyssinian Meeting House0.3 mi
- Portopera0.4 mi
- Maine Narrow Gauge Railroad Co. & Museum0.4 mi
- Cumberland County Civic Center0.5 mi
- Wadsworth-Longfellow House0.5 mi
- Portland Observatory0.5 mi
- Maine College of Art0.5 mi
- 68 High Street0.6 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hilton Garden Inn Portland Downtown Waterfront
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
January | July | $323 | $519 |
Cheapest month to stay with an average 52% drop in price. | Most expensive month to stay with an average 77% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
When to book a room at Hilton Garden Inn Portland Downtown Waterfront
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Nearby hotels and places to stay
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See most recommended stays in PortlandGood to know
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
7.9 | 0.4 mi | Portland | 3.1 mi |
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