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One location in Princeville
Filters
Reviews
5.6 Fair
Apr 2019
Pros:
They tried to charge us $50 for returning a Jeep with the roof down despite never having informed us this is an activity that we would be charged for. Either inform us or don’t charge.6.0 Okay
Jul 2017
Pros:
The front desk is very mean9.2 Wonderful
Jul 2017
Pros:
Got a brand new car in minutes and drop-off was just as easy.8.8 Very good
May 2017
Pros:
Friendliness of staffCons:
Nothing9.6 Wonderful
May 2017
Pros:
Fast and courteous service, clean vehicle, good priceCons:
Received a Jeep Renegade as an upgrade. Some quirky controls, but we liked the high clearance and 4WD.2.0 Poor
Mar 2017
Pros:
They were friendly while they apologize for giving your car away and only having to "upselled" you.Cons:
They will give your car "away" if you are running late and then only have higher end vehicles that they upsell you on. Happened to several people, seems like a pattern-even though you have a non-refundable deposit -they will give your car away if an hour later than time you designate. Class action anyone?One location in Princeville
One location in Princeville
One location in Princeville
One location in Princeville
Filters
Reviews
2.0 Poor
Apr 2024
6.0 Okay
Feb 2024
10.0 Wonderful
Dec 2023
2.0 Poor
Nov 2023
10.0 Wonderful
Nov 2023
4.0 Mediocre
Nov 2023
2 locations in Princeville
Filters
Reviews
6.0 Okay
Apr 2021
Pros:
Staff was wonderful. Car was clean and ready for pick up.Cons:
Location is NOT at airport - there is NO shuttle. Uber / Lyft are NOT readily available. Must rely on taxi, which is hit or miss from the airport. I had to walk the 1.8 miles from the airport to get to Enterprise before it closed.9.6 Wonderful
Jul 2019
Cons:
Car was a little hard to get into.10.0 Wonderful
Jun 2019
Pros:
Check in staff rocked. Super easy drop off.10.0 Wonderful
May 2019
Pros:
This Lihue location was fast, helpful and easy.10.0 Wonderful
Feb 2019
Pros:
Agents that I talked to were very friendly and helpful. Would definitely book at the Marriott again, very easy.Cons:
nothing, everything worked out great. We had the car for a month and no problems at all.6.0 Okay
Jan 2018
Pros:
The second manager and staff at Lihue airport who eventually did help us and did all they could do to make it right for us.Cons:
I received a call that rental location was not open when we would arrive. The offer was to have the car (plus 2 others I rented at the same time) at a different location nearer where we were staying available the next morning. I paid $120 in cab fees to get to our location, but the next morning went to the closer location and found it closed. No one at any number we could find for Enterprise knew anything about our situation other than to suggest that we go BACK to the airport location. (I then had a voice mail from the nearer location about picking up the vehicles but no one answered when I called back. I never heard from him or the manager who gave me his private cell number to call if there was a problem. I called. No response. Ever.) We returned to the airport location (Another $60 cab fare. Once there, I will say the manager on duty was very apologetic and accommodating and even reimbursed us the cab fare. He treated us very well and he is to be commended. But the disorganization cost us a half day of our Hawaiian vacation, time with my family I can't recover.One location in Princeville
Filters
Reviews
4.0 Mediocre
Jan 2024
2.0 Poor
Jan 2024
10.0 Wonderful
Oct 2023
1.9 Poor
Jul 2021
2.0 Poor
May 2021
Cons:
Waited in line for over 2 hours to receive my car. One person was working behind the desk for 50 customers while other employees watched and chatted. Truly terrible.4.0 Mediocre
May 2021
Cons:
It was over a 2 hour wait to pick up the car.2 locations in Princeville
Filters
Reviews
8.0 Very good
Nov 2022
8.0 Very good
Nov 2022
4.0 Mediocre
Nov 2022
Pick-up location | Princeville |
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Rental locations | 0 |
Airport locations | 0 |