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The room was clean and very comfortable. The staff was rude. The greeting person at the door didn't even greet us. The staff was awkward and made us feel uncomfortable.
Yes and thanks for good service
Clean facility with good amenities. Super staff. Attentive and efficient. Rooms are large and equipped with everything you need to include sundries. Location on the 50 makes for some noise in the rooms that face the highway, but it's reasonable.
clean and quiet, it seemed to be in a business park type area.. which was nice and quiet over a holiday. i wish breakfast stayed open until 10am
The room was spacious and had plenty of power plugs for working.
Not very clean
The room was more than I expected!
Staff, very friendly and helpful Size of the bathroom,very small, second bed way to close to the outer wall, made it hard to get around that side of bed
Rancho Cordova's Hyatt was amazing as always. The customer service that Dean provided was fabulous as always. none
Cleanliness and the staff were absolutely great. The tv system they use was a bit difficult to navigate with the controller not functioning properly but thats really minimal and takes nothing away from the great service of the room.
Staff were friendly and competent, location convenient, room clean and comfortable, love the dog-friendly policy, breakfast and room snacks surprisingly tasty.
Very spacious room with suite! The breakfast was hot and filling with plenty of protein. Construction left no aesthetics to the lobby. First impression was poor.
Updated good size rooms, supper helpful staff, awesome complementary breakfast, everything you need for short or long stay is here. Our room was located on the fifth floor and still we had hundreds of ants wondering around.
Rooms are spacious, clean, and air conditioned upon arrival.
Nice design room Bathtub drainage issues!
The location is conveniently located next to I-50. The hotel needs a major remodel. The rugs were all worn out and the rooms look outdated.
This guest did not leave comments about this hotel.
overall clean and good location The staff was very particular. I was given a card to have breakfast - when I went down to get coffee and a bagel I was highly questioned about where I was staying and was I allowed to be there? No one else was there, but the staff was highly suspicious.
It was a mini suite, great breakfast, helpful staff The toilet kept running The shower/bathtub water controls were not working right My room was not cleaned the second day, I had to go to the desk for another towel and shampoo
The staff was pleasant, check-in was quick and easy. The room was a suite with separate sleeping quarters. 2 TV's, a mini fridge, microwave, iron, etc. Windows actually open for some fresh air which I like! I hate I had to miss the omelet breakfast! ;)
The room was amazing The back door of the building was not working
Lack of hotel amenities, snack center had stale items, no water in snack center. Didn't have transportation to airport. Minimal parking due to construction.
Great room and service! Under renovations in the main building, but no big deal because they were happy to upgrade
Breakfast was nice. The manager was a jewel. Not all the entrances were handicapped accessible so my husband had to go around to other doors.
Large, clean room with full kitchen and 2 flat screens. Great!
This guest did not leave comments about this hotel.
The unit included a kitchenette, full size sofa, small dining table, flat screen TV, free internet. It was modern and clean.
Clean and comfortable AC set up strange. Wall thermometer didn't control unit
Facilities were run down. Many people were wondering the hall late at night, not allowing sleep.
Large cockroach in bathroom, poorly maintained accessible shower ( replacement shower head couldn't be used without holding in hand). Toilet ran all night.
The location felt cozy The breakfast was mediocre. Coffe tasted acidic, orange juice was watered down limited selection
The bed was very comfortable and the sheets were lovely. The reception staff were not very friendly or helpful. They didn't seem suited to the service industry. The concierges were very helpful and friendly.
Location and room Staff didn't seem to know the area. I had to go to a coffee shop to even know what neighborhood the hotel was in.
Clean rooms. The TV service is worst I have seen anywhere. Very basic service. A major basketball game is on ( Warriors ) and they did not have the channel, really! This is a business hotel in Sacramento. I go to the lobby bar and they have two flat screens circa 2005. Spend $1400 at Costco for two new flat screens. They missed the attention to detail that is required in this market. Will not stay there again.
I loved the room service breakfast. And how close it was to everything to do in downtown Sacramento. I had such a blast and everyone was pleasant and helpful during our stay. Definitely staying here again in the fire
Great location. Walking distance to restaurants. Donut shops. Thrift store shopping everything. We stayed for an athletic event but had some time to do other stuff. Close to a 7 eleven if you need a quick snack and self parking was across the street but easy to get to. A lot of homeless in the area but there is nothing the hotel can do about that. Just be cautious when walking at night.
Location. Cannot believe the room have no Internet connection included in the price.
hotel staff there was no refrigerator; it cost to use wi fi; it was too expensive for one bed that was advertised as a double; it was noisy.
The Lobby, the Gym, the pool and the rooms are great. I also enjoyed the very friendly and helpful staff during the Sunday Brunch. Having to wait in line for 5 minutes for the elevator in my floor and up to 10 minutes in the lobby. There was a lot of people and the elevators took forever.
Clean, modern room Did not have free parking or WIFI
We attended a function in the downtown area and the location was perfect. Room key did not work initially, I called the front desk from a house phone and an employee checked my identification and opened the door, he returned a short while later with a new key.
Proximity to convention center, willingness of staff to accommodate requests
Downtown location. Good valet parking service. No minibar
It was right off the freeway They changed me from a king size bed to 2 queens my mistake but they worked it out. The room was spacious Location was a bit on the seedy side of town I forgot a book & they would not accept my credit card for shipping it to me, sent it COD, thought $16.70 was a bit unreasonable.
Shuttle service superb. Staff helpful. Location - close to airport. Room was not to the standard I found the previous visit. Not cleaned properly, radio broken, no phone directory on the hotel phone. Window filthy.
Shuttle transportation to downtown was nice. It took me forever to check in! They had no record of my reservation, front desk had to call getaroom.com to confirm my reservation. Even though, I had booked three hours prior to arriving. The room smelled miserably. I The shower drain was plugged and the water would not go down the drain! Many items in the room were broken (cabinet drawer) or looked very cheap and old.
I liked the configuration of the room with the comfortable couch and the bed. The fact that when I exited the hotel property I had to make a u-turn to get back to the freeway.
When we arrived there was a mix up with the rooms and our kids were going to have to stay across the hall, spliting up the family. They found a way to get our rooms adjoining and it made the trip perfect for our whole family. There were small cosmetic issues but the staff more than made up for them.
The price was very reasonable. The fact it allows pets was great. Nice new TV. Small breakfast included.
The staff was very friendly and helpful within the limitations of what they had to work with. The bed was very comfortable. I felt safe there and I was traveling alone, so feeling safe was a high priority. The pool and hot tub were nice. I could have overlooked some of the things I didn't like if it weren't for one thing. That was, two days before it was time for me to check out, the light in my bathroom burned out. There is one light in the bathroom, the shower is in there and the door won't stay open. So bathroom activities had to be completed in the dark! The morning after it burned out I went down to the desk and asked them to fix it. I then went to my conference. They wrote down my room number and said they would have maintenance take care of it. When I arrived home early evening, it was still burned out. I called down to the desk and asked what happened and could they please take care of it? They said that maintenance was gone for the day. Long story short- I spent the rest of my stay in the dark in the bathroom. To me it was absolutely ridiculous that they couldn't change the light bulb! The breakfast was ho-hum and there were no gluten free offering.
After a seven hour drive I arrived and was told that the room I reserved was unavailable and that the only room left was a smoking room. This is not acceptable. I was told by the woman at the front desk that I should have put a note on my reservation that I wanted a non smoking room. I reserved a non smoking room! I had no choice but to accept a room with a sofa bed. Upon exiting the elevator I was greeted with a cloud of cigarette smoke. I saw no smoking signs on all the doors. Once inside the room I opened the refrigerator to put my water inside and it was WARM. The unit was plugged in and turned on high. The room smelled like smoke. The bathroom had hair in the tub. I can only assume that the positive reviews are fake. AV The sofa bed was a flat wire mattress that nobody could sleep on so I slept on the floor. AVOID unless you're a heavy smoker who doesn't like cleanliness or a good nights sleep.
The free breakfast, mini-fridge, and microwave in the room helped save money on the working trip. The staff was friendly, especially at breakfast. The public carpets needed vacuuming. The mattress was old and needed to be replaced.
The person at the front desk was very nice and kind. Also... answer all my questions. The pool wasn't open for my kids. That's one reason I decided to choose La Quinta with a reasonable hotel price.
NOTHING Everything was a problem 100% honest
The bed very comfortable. Felt roomy. Difficulty with card/key for room.
Staff was very friendly and helpful. Airport shuttle was convenient. In a strange part of Sacramento. Room was kind of gross: saw a couple small cockroaches, mascara on the pillow cases, nasty carpet. Overall was not worth the price.
For the money, the room was rather large and you get a free hot breakfast. Staff was very friendly and the workout room was adequate. We did not pay for elegance so we did not expect perfection. We were there for a quick stay and this worked out great for us.
The beds were very comfy! The breakfast was good. We booked this hotel for the pool and hot tub, we had a long trip and really wanted a good soak... When we got there we were informed that the hot tub was down and the pool was heated, but only to 70 degrees...which felt very cold. My kids still insisted on a swim, and we had a lot of people stop by and tell us how cold their swim was earlier and that they though we were crazy.
the managers reciption the roaches dirty bathroom
The beds were new and very comfortable, which was a nice surprise! The towels were old and thin, some were still soiled after their wash. The hotel needs to know it's time to change the towels and upgrade. I would have given it 5 stars otherwise.
The staff was very helpful when needed. We upgraded to larger room it was no.problem.
Booked online expecting a quality Wyndham hotel. This place should not have a Wyndham flag. It is a old apartment building made into a hotel so rooms are spacious. However the walls need painting, the bathroom needs renovated and the place needs serious cleaning.
Staff was very friendly, rooms were clean with no outside noise, great breakfast, good selection of channels on TV, A/C was very cold, nice kitchenette with everything needed to prepare simple meals! No major complaints, but a couple disappointments. The bed was nice and comfortable when I layed down, but by 4am, my low back and neck both hurt and I wasn't able to lay down for the last couple hours of sleep. It may have been more the huge pillows than the memory foam bed, I'm not sure. Also, the water didn't stay one temperature during shower. It kept going cold for a few seconds before warming up again.
The Staff was nice. Hotel was dirty and the rooms were worse. Trash from previous occupant still there. Disgusting bathroom!
Nice hot breakfast in the morning. Big soft bed. Very clean
Clean, comfortable, friendly staff. Room has mini fridge and microwave.
It was very clean, room was spacious, staff was very nice, and the free breakfast was very good. No
Nice, large, clean, comfortable room with all necessities provided. Friendly staff, many good choices for breakfast and breakfast area meticulous. Quiet location, plenty of parking. Very pleasant stay. No
Family friendly and the indoor pool! No
Very clean rooms and the variety of breakfast items each morning. The price was very reasonable as well. Ice machine on 3rd floor not working very well.
This hotel was great! Clean, perfect location. Staff was great. Beds very comfortable. Breakfast was very good. Scrambled eggs, a meat (sausage, or bacon) potatoes , oatmeal, waffle maker, fruit, cold cereal , toaster for toast, bagels. And muffins! You may want to take your pillow. Theirs were a little flat.
Best Hotel I have ever stayed in 3 1/2 stars. Pool hours are 6am to midnight. Awesome free breakfast.
the breakfast was the best part of my stay there i didn't like how the staff was rude to me and my guests also they kept my deposit for incidentals because i left my plates from breakfast in the room
Very quiet and clean. Spacious, comfortable room The pool area was terrible. Too small with awful air quality.The shower head was too high and not only hard to reach but very stiff and hard to adjust. Dangerous getting on edge of tub to adjust it. Bathtub sloped in on siddueand flexed. Slippery.
Reasonable price and located near meeting and restaurants. No microwave or refrigerator in room; OK for our one-night stay but not for longer stay.
Easy access to fwy; many restaurants and stores near by Would have been nice if TV had a Spanish channel
Very comfortable beds and pillows. Every staff member we encountered was curteous and accomodating.
Pretty basic and straightforward No breakfast included. Noisy room next to freeway. halls seem very dated.
You allowed us to have our dogs. The staff was very accommodating me. The room was awkwardly furnished no table and chair a lot of open space.
Enjoyed the gym. Breakfast was healthy and tasted good. Some road noise due to freeway proximity but if air conditioner running was not a bother.
I went to have a relaxing weekend and sit by a pool get in a hot tub. The hotel was packed with kids
The people at the front desk were Very friendly I came into town for work. I got up early Sunday to go for a run. 16 miles. I got back to the hotel at 10:03 with hopes of a good breakfast. Knowing they said breakfast closed at 10AM. I asked if I could have a waffle and got told no because it was after 10. I was still in my running gear so it was apparent that I was busy during breakfast hours. It would have been nice to have a good meal instead of cold cereal after my run.
Hotel was very clean and well organized. We stayed during some athletic competition and there were kids everywhere. Having said that the staff did a great job of resupplying the breakfast. Which is nearly an impossible feat when you have so many kids running wild with parents that could not care less. I would highly recommend great place good value Hotel was very clean and well organized. It is next to the freeway so request a room on the opposite side. However, either side I'm sure you will be happy.
Upon check-in, we were given a room that was still occupied. The following morning someone walked into our room while we were sleeping.
Staff were very nice. Location is excellent. Room was dusty and had finger prints in the bathroom. There was a long black hair in the bed.
Beautiful view!!!! hard to get regulated the hot water, thin walls, very loud and you can hear every conversations even the cell phone from all rooms no only your neighbors
Our first room had blood on the walls. We then moved rooms only to be placed in a room that wasn't cleaned. When we were moved again our room was still dirty but by then we had missed our original plans we had made. We stayed in the third room. The only thing the hotel did was remove a parking charge (which feels like something that should be free for guests anyway). Upon checking out a staff person made a very inappropriate drug related joke to my partner that made us both uncomfortable. When trying to order food from the bar I enquired about the cooking oil as I have food allergies and the staff said she didn't know and refused to find out what was used. I felt very uncomfortable, unsafe and dirty the entire trip. Definitely will not be staying at the Hyatt again.
Loved every moment. Staff was very welcoming. Definitely will consider staying there again. No complaints
Breakfast was not included
I was there with 3 young children. Very courteous and helpful staff. Pool was perfect for the kids. Breakfast was good, fast and reasonably priced. The hotel is clean and quiet hours were respected. We were there for a reception on the 15th floor which was also fantastic.
Very family friendly central location. Hot tub was not hot and it was 60 and raining.
The staff were very helpful and the amenities were very nice. The mattresses and bedding was uncomfortable and low quality compared to the rest of the quality of the hotel.
The room was very clean and spacious . Breakfast was The best Stay Was too short. Can't comment
Amazing employees Nothing :)
As always, the Residence Inn was very clean, with friendly professional staff. Amenities were great: indoor pool & jacuzzi, gym, full hot breakfast among lots of other foods, free parking. Everything was very clean and everyone was very friendly.
Right next to the children's museum. Great breakfast.
Located close to freeway. Clean. Has Swimming Pool. Spacious room and breakfast that you can actually enjoy. The heater was pretty loud at times. I've notified the management and hope they can fix it.
Price! Not so clean, and definitely not friendly front desk clerk.
It was cheap and conveniently located It took about two hours to get checked in. The poor girl at the desk was all alone. No manager on site. The wait line was long and the phones were ringing constantly. Even people asking for towels were asked to wait untill she had time. The one coffee machine they have was broken. The toilet was dirty. The sink in the bathroom was about to fall off the wall. The shower had no water pressure and the head was about a foot too low to do much good. I couldn't get the Wi-Fi to work but didn't feel like bothering the girl again for help she had enough going on
My brother had to race and it served its function: we tested. Lots of restaurants close by to choose from. A Starbucks literally next door. The bathroom needs some upgrades. The handle to the close to close the sliding bathroom was broken on the inside, the paint on the sliding door was scraped off. The toilet seat was really off. The bathroom really needs an upgrade.
It was dirty the walls the bathtub soap scum mildew hair in sink edge's around room carpet bedded vacuum. Their were someone's dirty under ware and a condom wraper not to mention food at head of bed. Wont be going back here again
Nice beds. Ac was wonderful. Tv was great. Didnt have any bad issues. Shower wasnt cleaned very well.
Good check-in with nice conversation. Check-out was speedy.
Smoking rooms?! Idk Rude night manager, wouldn't give me the price advertised on their site, so I booked it on my phone. He couldn't find me in their system after booking and giving him the confirmation/reserve number. Refused to call their online booking department. I called, spoke with a representative and confirmed my reservation went through. The rep told me to have him call them. The guy STILL refused to call them. I called back (waited on hold yet again) the rep was kind enough to call the lobby. The next 15 min consisted of the employee arguing that he knows how to check for online reservations. After reluctantly doing the steps the phone rep suggested he was able to see my info......
Free WiFi and cable They had too many bugs
No water pressure
Location No water pressure in shower
Close to freeway Mold in tub. Car break ins, in the parking lot in middle of the day.
This hotel was the right price in a decent location. The front desk employee was very friendly and pleasant. The room was small, and since the door faces the outside, there was a lot of noise in the morning. If you're trying to sleep in, this is not the hotel for you. The air conditioner could have used a cleaning, as using it gave the room a musty smell. The TV setup was also strange - the remote was all but useless, and changing the channel required reaching around to the cable box and manually changing the station. No iron in the room.
Valet and Front Desk were nice. Heard lots of people talking in the halls loudly and it smelled like smoke and I was in a non-smoking room
Location. Easy walk to plenty of restaurants and entertainment.
Location was very good. Proximity to Old Sacramento can't be beat. Easy downtown and Capitol access. Seem like nobody is walking around looking at stuff. Lots of details that need not be overlooked. Room was tired and many things didnt fit right, lots of patches but no fixes. Ready for renovation I think. Sometime during the night the A/C stopped working. Turned room into a boiling pot. Window are an option but noise is overwhelming even 10 floors up.
Location was ideal for the Sacramento Music Festival, staff was great, facilities were great. We had a room on the 10th floor on the side of the hotel closest to the nearby freeway. Traffic noise was an issue for us at night.
The location was great! You could easily walk to Old Sacramento! Wish it would have had free breakfast! Valet parking was frequently full, but parking garage was very close.
This facility is located at the entry to Old Sacramento and next to the New Kings NBA arena which opens next year. Also, walking distance to the state capital, fabulous restaurants, Sutter's Fort, Crocker Art Museum, and other points of interest! Great staff! No mini fridge!
We enjoyed that there were so many restaurants and attractions within walking distance (ie. Old Sac and the Capitol). The employees were very accommodating. Thank you for assisting us in our downtown getaway overnight.
Only thing about this place is the location The lady working in the front desk. She was a mood killer and just being rude. She needs to have some manners and show customer service.
The proximity to shopping Mall. The food and drinks in the lounge were excellent. The staff as always were in a great frame of mind and went out of their way to assist you.
What an amazing historical hotel with a great downtown location. I would recommend this hotel and we'll be back.
The room was nice and clean. Nice appointments. Very comfortable. Large shower. The door on the bathroom was a slider and did not actually shut.
Lots of issues with room - lights not working, TV issues upon arrival and "pat" answer from engineer (remote needs new battery which we knew wasn't the issue but a problem with cable company). First night dinner in "temp" restaurant horrible. Didn't charge for one meal but just no attention to detail, wrong order. Experience better when Joie property.
Made a reservation for 2 guest in a queen size room. Got there and checked in @7pm and was notified that I was upgraded to a king size room, big plus on their part! The room was cozy and comforting. It also includes a beautiful bar setup along with a wonderful street view. To be completely honest, the one thing I did not like was the shower. The rest of the room was was decorated and painted in its own style including the bathroom. But once you open the shower curtain all you see is plain, boring, tile. Both room and bathroom give off some bomb vibes, except the tile. Just kills the ambient. Other than my pity first world problem place was outstanding.
Good location. The room was small but comfortable. The bathroom was a good size and user friendly. The decor was elegant and tasteful. The desk staff were friendly and helpful. I would return. No.
The hotel is beautiful and run very well. The rooms are cozy, well-decorated, and have great bathrooms. The location is also superb. The rooms are small, and the $25 valet parking is a rip-off.
The staff was great, well trained, accommodating and helpful The room was awful! It only had 2 tiny Windows, about 1'x2'. The mattress was old and soft, we kept slidding into the middle and did not get a good nights rest.
Everything. Place was absolutely beautiful. Great job.
The location and overall atmosphere of the Hotel. The young men out front need to be more attentive to outward appearance of hotel and guest service.
Staff was very friendly, the rooms beautiful.
Sophisticated decor, helpful staff, "beautiful people" hot spot. The noise from both the street and partiers went on until 3 a.m. Motorcycle engines revving, police called on issues in the street, shouting and yelling in the street, all echoed right up to our 7th floor room.
Very helpful staff, good value, decent rooms, also decent continental breakfast.
The person I went with Wi fi TV reception art microwave coffee
location On arrival, they said I had no reservation even when I showed email verifying reservation. Bad customer service, begrudgingly gave us a room. Paid for king bed, got a queen. TV did not work (bad satellite connection?). Bathroom door broken, very hard to open/close.
good value for money. McDonalds right beside it :) They said there is wi-fi but it's actually only near the front desk. Not very clean but acceptable.
Friendly staff ! They tryed to do their best to please the guests. No all fine
Breakfast was excellent and well prepared Room was small and a bit cramped
The staff was very friendly. Our coffe pot in our room was missing pieces so we couldn't brew coffee.
We walked into the room with a wet towel still on the ground. The bed sunk in the middle and the tubs did not plug up for a bath. Will go somewhere else next time. We walked into the room with a wet towel still on the ground. The bed sunk in the middle and the tubs did not plug up for a bath. Will go somewhere else next time.
This is one of the nicest rooms I have ever stayed in They didn't honor the kayak price. It was almost $30 more
noisy. you can hear the neighbor's TV going all night and the AC/heat is super loud. The door doesn't seal well and the highway noise is very audible.
The staff member (with gorgeous black and gold nails) was extremely helpful and friendly. The location was nearby a CVS and wal-mart, and we were able to get right onto the road from there. Clean rooms, comfortable beds. Other than a few people and/or their children slamming their doors at unholy hours (although the doors ARE heavy and loud slamming without even trying) it was a pleasant stay. Their continental breakfast was on point, we were able to have a quality breakfast on the cheap and I'll definitely be back. The doors. What classy guy decided that a hotel should have doors that slam with enough force to shake the building? I'd like to blame trashy neighbors, but really, I had a hard time going in and out without it sounding like my partner and I were having a heated argument.
Xlnt! Much better than expected. Very impressed. Great value. Clean, comfortable, all employees very kind & helpful. I'd stay there again every time. Close to va Hosp at Mather Field. Suggestion: Should have a notice at front desk that va Shuttle is available to patients by calling 916...-.....
Room was clean and comfortable, the heater worked better and was quieter than many I've dealt with, reception was pleasant and helpful. Lighting in bathroom was not as good as I would have liked.
The room and property were much better than I expected. Granted, I wasn't expecting much, it was the lowest priced room available in the area. But, I think they have recently renovated. My room was actually really nice. Clean, newer furnishings, nice layout, it was on the 4th floor so it even had a nice view of the mountains (and a sketchy convenience store, but I ignored that). The grounds were clean, nothing spectacular, but no surprises either. It's a Days Inn in Rancho Cordova; don't expect the Citizen. That being said, if someone needs a convenient, inexpensive, one or two-nighter, I wouldn't hesitate to recommend. Everything was fine. The front desk person was a bit clueless and not very creative when it comes to problem solving ("Our policy is..."). That wasn't all that unexpected.
The location off of the interstate . Very quick. Reserved a smoking room, got there and they say they were booked. The computers were down when I checked in and waited over 20 minutes to get checked in. Then she said the computers are down come sign the papers in the morning . Was disappointed is all.