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2 stars

Serena Inn & Suites

2124 North Lacrosse Street, Rapid City, SD 57701, United States
Rapid City, SD
See location+1 605 348 8070
5.0
Fair
based on 284 reviews
284 reviews
Provider
Provider for Serena Inn & Suites
Provider for Serena Inn & Suites
Provider for Serena Inn & Suites

Overview

Rating
Rooms Make yourself at home in one of the 114 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and complimentary newspapers, as well as phones with free local calls. Amenities Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless Internet access and a television in a common area. Business}, Other Amenities Featured amenities include a 24-hour front desk and a safe deposit box at the front desk. Free self parking is available onsite. Property Location With a stay at Serena Inn & Suites - Rapid City in Rapid City, you'll be within a 15-minute walk of Rushmore Mall and Pirate's Cove Adventure Golf. This hotel is 21.3 mi (34.2 km) from Black Hills National Forest and 2.7 mi (4.4 km) from Main Street Square. Dining A complimentary on-the-go breakfast is served daily from 7:00 AM to 9:30 AM. Renovations This property is closed from April 7 2023 to July 9 2023 (dates subject to change). Optional Charges Pet fee: USD 15 per pet, per day Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. Check-In Checkin starts at 3:00 PM Checkin end at 3:00 AM The minimum age of Checkin 18 Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted Safety features at this property include a carbon monoxide detector and window guards Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel. Front desk staff will greet guests on arrival. Check-Out Checkout is done at 11:00 AM Pets Pets allowed Only dogs are allowed Service animals are allowed Service animals are exempt from fees/restrictions General instructions No elevators Essential workers only - NO Property is cleaned with disinfectant Property confirms they are implementing enhanced cleaning measures Bed sheets and towels are washed at a temperature of at least 60°C/140°F Commonly-touched surfaces are cleaned with disinfectant Property follows sanitization practices of SafeStay (AHLA - USA)
Rating
5.0
Fair
Based on 284 verified guest reviews

Latest deals for Serena Inn & Suites

Thu 5/22
Fri 5/23

Amenities at Serena Inn & Suites

  • Fitness center
  • Free Wi-Fi
  • Parking
  • Pets allowed on request. Charges may apply.
  • Complimentary breakfast
  • Increased accessibility

Accessibility and suitability

  • Pets allowed on request. Charges may apply.
  • Increased accessibility

Parking and transportation

  • Parking

Family friendly

  • Complimentary breakfast

Fitness

  • Fitness center

Basics

  • Free Wi-Fi

Reviews of Serena Inn & Suites

5.0
Fair
284 verified ratings
Wonderful
49
Very good
30
Good
23
Okay
22
Fair
29
Mediocre
27
Poor
104

Summary of reviews

Guests say
Guests have expressed significant dissatisfaction with the cleanliness of the rooms, often finding them dirty or poorly maintained. The service has also been criticized, with reports of unhelpful staff and inadequate breakfast offerings. Many felt that the hotel did not provide good value for the price paid, with issues such as broken amenities and uncomfortable conditions. Despite some positive mentions of staff friendliness, the overall experience has been overwhelmingly negative.
AI-Generated from customer reviews
Value for Price2 out of 10
Service1.5 out of 10
Cleanliness1 out of 10
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All reviews

1.9
Poor
Jillie, Jul 2021
The door to our room was jammed and wouldn’t open. I was told to put my hip into it. The staff then asked me to wait to get it open by the fire department. No thank you, I’d like a different room. There is no elevator. Once we got a room it was dirty, hair on the floor, in the shower. They offered a grab n go breakfast at 6:30. We checked out at 10 to 7. Well breakfast was late that day so we were...
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Location

2124 North Lacrosse Street, Rapid City, SD 57701

What's nearby

  • Pirate's Cove Adventure Golf0.5 mi
  • The Journey Museum & Learning Center1.6 mi
  • Milwaukee Road Freight House2 mi
  • Art Alley2.2 mi
  • Emmanuel Episcopal Church2.4 mi
  • Flags & Wheels Indoor Racing2.4 mi
  • Call of the Wild Museum2.6 mi
  • Watiki Indoor Waterpark Resort2.8 mi
  • Dinosaur Park2.8 mi
  • Cathedral of Our Lady of Perpetual Help3.4 mi
  • Hidden Valley Observatory4.7 mi
  • Chapel in the Hills6.2 mi

Policies

Check-in/Check-out

Check in anytime after 3:00 PM, check out anytime before 11:00 AM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

When to book a room at Serena Inn & Suites

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

FAQs when booking at Serena Inn & Suites

  • Where is Serena Inn & Suites located?

    Serena Inn & Suites is located at 2124 North Lacrosse Street, 2.3 miles from the center of Rapid City. Pirate's Cove Adventure Golf is the closest landmark to Serena Inn & Suites.

  • When is check-in time and check-out time at Serena Inn & Suites?

    Check-in time is 3:00 PM and check-out time is 11:00 AM at Serena Inn & Suites.

  • Does Serena Inn & Suites offer free Wi-Fi?

    Yes, Serena Inn & Suites offers free Wi-Fi.

  • How far is Serena Inn & Suites from the airport?

    Serena Inn & Suites is 8.4 miles from Rapid City. Serena Inn & Suites is 87.7 miles from Chadron.

  • How does KAYAK find such great Serena Inn & Suites hotel deals?

    KAYAK scours the web for all room deals available at Serena Inn & Suites in Rapid City and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Serena Inn & Suites and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Serena Inn & Suites.

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Nearby hotels and places to stay

3-star hotel
Best Western Ramkota Hotel6.9 Good (1,191 reviews)0.06 miIndoor pool, Fitness center, Restaurant$96+
2-star hotel
Holiday Inn Express Hotel & Suites Rapid City, An IHG Hotel8.4 Excellent (250 reviews)0.1 miIndoor pool, Fitness center, Free Wi-Fi$112+
3-star hotel
12% cheaperCountry Inn & Suites by Radisson, Rapid City, SD8.5 Excellent (2,465 reviews)0.14 miIndoor pool, Fitness center, Room service$68+
2-star hotel
19% cheaperMicrotel Inn & Suites by Wyndham Rapid City7.4 Good (1,398 reviews)0.23 miIndoor pool, Restaurant, Free Wi-Fi$62+
2-star hotel
37% cheaperSuper 8 by Wyndham Rapid City6 Good (1,204 reviews)1.04 miOutdoor pool, Free Wi-Fi, Free parking$48+
2-star hotel
31% cheaperTravelodge by Wyndham Rapid City/Black Hills6.5 Good (198 reviews)0.39 miOutdoor pool, Indoor pool, Fitness center$53+
2-star hotel
29% cheaperSonesta Essential - Rapid City6 Good (645 reviews)0.24 miFitness center, Restaurant, Bar/Lounge$54+
3-star hotel
24% cheaperGrand Gateway Hotel7.6 Good (1,573 reviews)0.27 miFitness center, Restaurant, Bar/Lounge$58+
3-star hotel
Staybridge Suites Rapid City - Rushmore9.4 Excellent (554 reviews)0.64 miIndoor pool, Fitness center, Free Wi-Fi$149+
2-star hotel
Hampton Inn and Suites Rapid City Rushmore8.8 Excellent (364 reviews)0.46 miIndoor pool, Fitness center, Free Wi-Fi$106+
3-star hotel
DoubleTree by Hilton Rapid City Downtown Convention Center8.8 Excellent (526 reviews)1.63 miIndoor pool, Fitness center, Restaurant$115+
3-star hotel
12% cheaperCountry Inn & Suites by Radisson, Rapid City, SD8.5 Excellent (2,465 reviews)0.14 miIndoor pool, Fitness center, Room service$68+

Good to know

Value for money

3.9

Distance to city center

2.3 mi

Nearest Airport

Rapid City

Distance to airport

8.4 mi