Serena Inn & Suites
Overview
Latest deals for Serena Inn & Suites
Amenities at Serena Inn & Suites
- Fitness center
- Free Wi-Fi
- Parking
- Pets allowed on request. Charges may apply.
- Complimentary breakfast
- Increased accessibility
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Increased accessibility
Parking and transportation
- Parking
Family friendly
- Complimentary breakfast
Fitness
- Fitness center
Basics
- Free Wi-Fi
Reviews of Serena Inn & Suites
Summary of reviews
Score by provider




All reviews
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the best times to visit the Serena Inn & Suites?
The high season at the Serena Inn & Suites is in July, making it an ideal time to enjoy the hotel's amenities and nearby attractions.
How is the quality of the beds at Serena Inn & Suites?
Guests have mentioned that the beds at Serena Inn & Suites are very comfortable, ensuring a good night's sleep during your stay.
Is parking available at Serena Inn & Suites?
Yes, Serena Inn & Suites offers parking as one of its amenities, providing convenience for guests traveling by car.
What can I expect from the complimentary breakfast at Serena Inn & Suites?
Guests have praised the complimentary breakfast at Serena Inn & Suites, highlighting it as a positive aspect of their stay.
How is the cleanliness and customer service at Serena Inn & Suites?
While some guests have expressed concerns about cleanliness and customer service, others have mentioned the friendly and helpful staff, indicating a mixed experience in this regard.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Consider Room Selection Carefully
Some guests reported issues with room cleanliness and maintenance, so it may be beneficial to inquire about the condition of specific rooms before booking.
Check for Hidden Fees
Several guests mentioned unexpected fees for services such as cleaning and the use of a hotel safe. It's advisable to clarify all potential additional charges before finalizing the booking.
Be Mindful of Surroundings
A few guests expressed concerns about the area surrounding the hotel, citing safety and cleanliness issues. It's recommended to research the neighborhood and take necessary precautions.
Verify Amenities Availability
Despite the hotel listing complimentary breakfast as an amenity, some guests reported that breakfast options were limited to snacks and coffee. It's advisable to confirm the availability and quality of amenities before arrival.
Inquire About Accessibility
While the hotel advertises increased accessibility, some guests reported encountering maintenance issues such as broken locks on windows and malfunctioning air conditioning. It's advisable to confirm the accessibility features and their condition.
Address Concerns Promptly
Guests who experienced issues with cleanliness, maintenance, or unexpected charges recommended addressing concerns with the staff immediately to seek resolution.
Consider Alternative Dining Options
As breakfast options at the hotel were limited, guests suggested exploring nearby restaurants for a more satisfying dining experience.
Research Nearby Attractions
The hotel's proximity to various attractions such as Rushmore Mall and The Journey Museum & Learning Center makes it convenient for exploring the area. Researching nearby attractions can enhance the overall stay.
Clarify Payment Methods
Some guests encountered challenges with payment, including being charged more than expected and limitations on cash payments. It's advisable to clarify payment methods and potential issues in advance.
Seek Assistance from Helpful Staff
Despite some negative feedback, several guests praised the helpfulness and friendliness of the staff. Seeking assistance from the staff for any concerns or inquiries may enhance the overall experience.
Location
What's nearby
- Pirate's Cove Adventure Golf0.5 mi
- The Journey Museum & Learning Center1.6 mi
- Milwaukee Road Freight House2 mi
- Art Alley2.2 mi
- Emmanuel Episcopal Church2.4 mi
- Flags & Wheels Indoor Racing2.4 mi
- Call of the Wild Museum2.6 mi
- Watiki Indoor Waterpark Resort2.8 mi
- Dinosaur Park2.8 mi
- Cathedral of Our Lady of Perpetual Help3.4 mi
- Hidden Valley Observatory4.7 mi
- Chapel in the Hills6.2 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
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Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
When to book a room at Serena Inn & Suites
FAQs when booking at Serena Inn & Suites
Nearby hotels and places to stay
Closest
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See most recommended stays in Rapid CityGood to know
Value for money | 3.9 |
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Distance to city center | 2.3 mi |
Nearest Airport | Rapid City |
Distance to airport | 8.4 mi |