Services and conveniences
Accessibility and suitability
Dining
Basics
Health and safety
Media and entertainment
Laundry
Parking and transportation
Outdoor
Things to do
General
Bathroom
Workspace
Family friendly
Pool
Fitness
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the breakfast options at the hotel?
Breakfast at Bistro 252 offers a good menu with a mini buffet or the option to order from the menu.
What fitness amenities are available for guests?
Guests can access fitness amenities and a heated pool during their stay.
Is parking available at the hotel?
The hotel offers free public parking and a free airport shuttle for added convenience.
What can guests expect from the hotel's cleanliness and customer service?
The staff is known for being very friendly and helpful, and the hotel maintains clean and comfortable facilities, including the pool and gym.
When is the best time to visit the hotel?
The hotel is ideal for visits during the high season in June, offering convenient access to various parts of Rochester.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Low Season Travel
If you prefer quieter periods, consider visiting in December, which is considered the low season. This could result in a more peaceful and less crowded experience.
Explore Nearby Attractions
The hotel's proximity to various attractions such as the Frederick Douglass Statue, Highland Park, and the University of Rochester makes it a convenient base for exploring the area.
Check Room Amenities
Some guests noted issues with room amenities such as limited TV channel selection and uncomfortable beds. It's advisable to check the room amenities thoroughly before booking.
Verify Booking Details
Double-check your booking details, especially if it includes complimentary breakfast, as some guests encountered discrepancies and had to address this upon arrival.
Request Necessary Room Supplies
If your room is lacking any essential supplies such as towels or toiletries, don't hesitate to request them from the staff. Some guests reported having to ask for additional supplies during their stay.
Consider Special Dietary Needs
If you have special dietary requirements, consider requesting a special diet menu at the on-site restaurant, Bistro 252, as mentioned by satisfied guests.
Inquire About Room Upgrades
If you're unsatisfied with your assigned room, consider inquiring about the possibility of a room upgrade. Some guests reported receiving a different room than reserved and faced challenges in getting it changed.
Utilize the Hotel's Shuttle Service
Take advantage of the free airport shuttle service provided by the hotel for a convenient and hassle-free arrival and departure experience.
Check for Maintenance Issues
Some guests encountered maintenance issues such as non-functioning fridges and pool closures. It's advisable to inquire about the status of facilities before your stay to avoid any inconveniences.
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
November | May | $178 | $160 |
Cheapest month to stay with an average 42% drop in price. | Most expensive month to stay with an average 105% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
6.7 | 4.8 mi | Greater Rochester Intl | 4.0 mi |
