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Friendly staff, delicious and quality breakfast, clean rooms Hot tub was broken, hallway carpets needed cleaning
That this was a 100% smoke-free hotel It was 5 minutes off 81 It was about halfway point of our driving trip, so very convenient to stay the night, have breakfast, & keep driving. Didn't stay long enough to have a dislike ;)
We were traveling to VA Tech and the hotel was less than 30 minutes away. The room was very good and the breakfast was very good. No complaints
The layout of room. Booked this hotel because it had an indoor hotel for my kids. Paid the extra price vs other hotels just to have that. Then we get there check in and get changed to take kids to the pool. Got to the pool for half the ceiling to be falling down and the pool turned off. Went and canceled my stay and still waiting on my refund even after being charged another $7 because we had disturbed the looks of the room when we got settled in prior to going to the pool. It has now been 48hrs and like I said still waiting. To note the whole place smelled like smoke.
A bit pricey
I liked the start and the hotel. We had a great time in Roanoke and loved out stay. We will come back!
Good bed. Swimming pool didn't look clean
Great service Super friendly, especially the bellmen Clean and comfortable In-room service needed a tweak: I had 3 decafs and no regular coffee Power outlets not available for one of the beds
The hotel atmosphere when you walk in is great. We booked our hotel room (king sized bed) through a third party (Kayak) and our reservation was cancelled once we arrived at the hotel. It was a late evening and it had just started to snow outside. Instead of the front desk being accommodating he gave us a more expensive room and didn't want to give us a king sized bed.
The comfiest bed and pillows and sheets ever, as soon as you lay down you're out! Thin walls, heard people next door having sexual relations.
Hotel was dirty, you could hear everything in halls and other rooms. Staff took awhile to respond to requests needed.
The room was clean and quiet. Good value for the money. Shula's restaurant was very good.
It was a great hotel. I will be returning!
Pet friendly with a nice green space to walk the dog. The staff was very friendly. It looked like the bathroom had not been swept (one dead bug--it is Virginia though, lots of bugs in this state) and a couple of hairs. That is pretty minor though. Starbucks coffee in the room was nice. The bed was comfortable and clean. They started cleaning my floor (3rd floor) around 8:00 am, so make sure to hang the "do not disturb" sign on the door if you want to sleep in at all.
Service was great room was nice. Hot tub was broken and pool was freezing. Would have liked a few dollars credited
Bed was clean and VERY comfortable! Room was large with upgrades. Fitness room was spectacular! Normally an advertised fitness room only has two cardio machines and a yoga mat...not the case here! Full set of fumbled free weights, more than 6 cardio machines, and plenty of universal gym machines. This was worthy of a gym membership...but of course included in room. Competing hotels in Toanoke don't offer this. Great value for what was paid $79/night. I'll stay again at that rate! If it were $100+ I likely wouldn't. The ONLY downfall I keep coming back to was the chair in my room. It was worn and ripped, giving it the appearance of a trashier hotel. I cringe writing this bc it doesn't do the hotel service, but needs to be addressed. The entire room was fantastic with exception to that crappy chair. Replace the chair :)
The staff was terrific. The room was perfect and nicely decorated. We used the shuttlebus. It's a pet friendly hotel and we were across the hall from a yapping terrier.
The staff at Hotel Roanoke were the definition of customer service, from the housekeeping staff to the management and everyone in between
24 hrs before checking in I received an email offering 3 alternative upgrades if available at 3 different price premiums above my booked room. I was not able to choose which upgrade I might be interested in.
Location and aesthetics. Parking situation is very inconvenient. Had too far to walk and leaving during a rush (our whole group left at once) with only one attendant took nearly 15 minutes to get out.
A wonderful old hotel within a walk of the Taubman Art Museum and the downtown market. The old Norfolk and Western station across the street which houses a small museum of railroad photos from the end of the steam era was also nice. The hotel grounds were well-kept and when we visited cherries were in bloom. Valet and bell service was very attentive. We had an excellent breakfast on Saturday with first-rate croissants, fresh fruit, and salmon.
Historical nature The executive level was not worth the additional money
Off the highway so it was quiet for my light sleepers No vending machines. Had to go to the front desk in order to get a soda. When you're traveling with small children, you don't want to have to go downstairs for a drink. Also, the sofa bed didn't have linens so we had to wait for them from the front desk since they didn't have after hours (8pm) housekeeping.
your hotel booking subcontractor overbooked the hotel and placed me in a holiday inn, it wasn't very clean. The holiday inn gave us a better rate, so we got double charged. When I contacted your booking subcontractor they stated that they placed us in a Marriott, even though I have evidence of emails where they directed us to holiday inn. now im in a claims adjustment with them and they are not responding. Can kayak step in to alleviate this situation? firstname.lastname@example.org I am happy to send you all of the documentation I sent to them.
It was comfortable and clean. It isn't the nicest place in town but the best value dollar for dollar. The carpet was older but all I did was walk on it.
All was great Nothing
Nice size rooms, clean and comfortable Breakfast was ok. I wish hotels would stop serving spongy egg disks instead of real eggs, they're gross. Other than that, our stay was pleasant.
Tim at the front desk was amazing. So helpful in a stressful time. All staff were friendly and helpful.
The breakfast was better than most. They had a waffle bar, sausage, eggs, yogurt, fruit, and the usual fare of baked goods and cereals. The staff was friendly and kept everything well stocked. My only complaint was housekeeping entering our room without knocking at 8 in the morning, on the day we were to checkout. We were not dressed, but fortunately were covered. We really didn't appreciate the intrusion, especially because we were checking out that morning, so they could reset the room after we leave.
Well it was better than a super 8 or a motel 6 in a sketchy part of town Such a bad experience! Starting with the stifling hot hallways we entered our room to find the bathroom was absolutely disgusting. We told the front desk the bathroom hadn't been cleaned upon arrival so they gave us a new room that had an awful smell so we told them about it and they said they'd clean the old room for us to take back. There were vomit chucks on the wall still after they cleaned it. Just disgusting! Also, we noticed a lot of our towels were visibly dirty included a towel with tons of tiny hairs. We also put our do not disturb sign out so one of us could sleep a little longer yet housekeeping knocked on the door at 9am and started to come in while we were in bed. I've never been to a hotel that knocked with the do not disturb sign on the door especially that early. The breakfast was pretty standard and quite limited. Definitely nothing fancy but they also never restocked the cereal the whole time we were there so we had even more limited options which was annoying.
The room was large, tv well sized, and the lobby and restaurant facilities were well organized and accommodating. There were old cigarette butts on the floor in the room, the bed spread had drippings of some sort on the, and human hair was all over the floor and bed. Very dirty!
Brand new. Spacious comfortable room. The walls are paper thin. Could easily hear conversations in the other room.
The staff was courteous and had my keys ready to go, as I was in a hurry to check in then make an engagement. The beds were large and comfy, breakfast was fresh and varied, and the dining room was clean and spacious. Our shower floor had an unacceptable amount of mold, and what looked like blood around the shower head, but they sent in housekeeping to bleach the floor immediately. The snack bar was also way overpriced, and the parking lot was almost full.
All the staff members we encountered were extremely friendly and helpful. The hotel was easy to find from the interstate, and we liked having a restaurant on the premises for dinner and breakfast. The breakfast buffet was tasty and very fast. The restaurant's dinner menu isn't terribly exciting, but hey, it's not a four-star restaurant--and there was a decent selection.
Location No complimentary breakfast. Room needed renovating.
Hotel was clean and remodeling made it appear newer and more modern than it actually was. Breakfast was fairly good for a 2.5 to 3 star hotel however there was not enough room in the breakfast area to seat many of the guests wanting to eat.
Great breakfast I knew this was a pet friendly motel but did not expect to hear the sounds of a massive dog pounding the floor above us ALL NIGHT long. Then from 6-8 we heard some dog yapping constantly. When we complained to the front desk they did nothing but tell us we should have called immediately and all they could do was check the videos.
The hotel was clean and new with a room that met all our needs. Nice beds, pillows and the shower was excellent. Breakfast options were more limited than some other hotels in the same price range. There were a lot of people for breakfast and they seemed unprepared and there really was not room for all the people. This could have been an exception because of the holiday but it did exist nonetheless.
I liked how secluded the hotel was from the highway. The view was phenomenal. I spent my last day watching the sun rise over the mountains. The free WiFi and Continental breakfast are not bad for the price. It was clean and what you'd expect for the price. The staff was rude to me when I was fist checking in. I think he was annoyed with me, but after ringing the bell and calling out, I had to call the front desk on my phone, and wait 3 more minutes for him to hear I was there. That was fine, and I was pleasant, but his reaction from then on was very rude. The bed was so uncomfortable it started giving me joint problems. The walls were paper thin. It was fine my first night since almost nobody was at the hotel, but on the second night I could hear my neighbors and people outside very clearly.
Very worn property. Dirty old carpet. Paint peeling in the bathroom. Property needs an entire update. Price was low and so was the quality.
The only upside to the hotel is the price and it was easy to get to from the highway The carpet in the room was wet and the room smelled due to a lack of ventilation. On of the beds was broke and so was the TV. It was supposed to be a non-smoking room but it smell like cigarettes.
The view The pillows were like rocks
Room smelled. Commode seat was off hinges... Bathroom light was out.Since I checked in late...so maintenance was not available... Had to go to local store to buy Lysol spray Lysol to spray in my room and my mothers room smelled like mold... We sat out side for about an hour 1/2 to bring the smell out of our rooms.
Very nice hotel. Comfortable bed and room. Cleanliness was very good. Breakfast area was cramped but quality and selection was better than the competition. Room soundproofing could be better. Traffic on street noticeable. Could hear footsteps in room upstairs.
Everyone was nice and helpful. Room was very clean. Breakfast was good That there was not mirror in bedroom
Close to where I needed to be The facility was old and worn out, breakfast was not very good. I wouldn't stay here again
Best service I have received in 10 years. Clean, comfortable bed and great location near many downtown amenities.
Very comfortable and clean.
The staff I encountered were all friendly and helpful. The room was plenty big enough, with sitting area as well as sleeping area. The location is convenient to major hospital and other businesses in the downtown area of Roanoke The parking garage had spacious spots but limited number.
I liked the big room and the updated bedding. There were plenty of lights as well. Breakfast was pretty subpar and the heat worked on and off but overall it was a nice place to stay.
Not much. The room was dirty, service was rude, not a lot of people there, and on the periphery of town. This was the cheapest hotel I could find on the Salem-Roanoke area of VA and it definitely was the most basic, nasty places in the area.
What a dump. There was no heat, sheets were not clean and towels smelled badly.
Very quiet room even thought he hotel is located in a busy location. Room smelled fresh and comforters were fluffy with plenty of pillows. Staff was very friendly and courteous and accommodating. Within walking distance of Kroger's grocery, McDonalds and Hardee's and other businesses. Had mini fridge, microwave and coffee maker in room. Breakfast was included and had cheese omelets, sausage, oatmeal, cereal, bagels, toast, waffles, yogurt and apples. Good value. Long wait for hot water. It did come, but you have to turn on shower and wait several minutes.
Rooms were very clean and spacey. Exhaust fans do not work in bathrooms.
Clean, attractive ambience and comfortable bedding.
The hotel was new and clean. The hotel sits up on a mountain like hill and has a wonderful view of the city. I got much more than I expected at the Hilton Garden Club. Has many ammenities and close to lots of shopping and eateries. I have no complaints of the Hilton Garden Club. I would stay again.
Location, cleanliness Bed was uncomfortable- very hard bed, pillows were very deflated or worn down.
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FANTASIC staff! Very well trained in customer service. Friendly and helpful. Beautiful views of the valley from the hotel. The bed was much too hard to my tastes, and I usually like a harder mattress. Found hair and finger nail clippings on the floor (not ours), so better vacuuming would be nice. Location can be difficult to exit onto 419 due to the long light.
Rooms were plenty large. Beds very comfortable. Many different places to sit in hotel. Free Wi-Fi.. Good location.
Brand new very clean and modern all good
new in late 2015. Clean, modern and perfectly acceptable for this class of hotel, great views.
New, clean, with beautiful views of the Roanoke Valley. On three occasions we went to the front desk or bar and there was no one available to provide service. The visit to the bar was after 5 p.m. when they were supposed to be open. customer service was a very different experience than it has before when we'v
Enjoyed the views of the mountains and the simple layout of the hotel. Staff was slow to there jobs. There was never anyone at the front desk in the evening. The hotel grill was definitely lacking in quality for the price.
It was located around a lot of the sites we wanted to go to and it was very clean. Our first room had been smoked in, but the staff was very polite and switched us right away. The breakfast was expensive, $9 for my two year old! It would have been nice to get a guest discount. The pool is pretty small, when I took my two year old swimming, another family was down there and it was very overwhelming for him.
location needs work. Bathroom door did not close.
Location Smell in room, toilet leaking on floor, bowed out wall.
Location Smelled musty and stink bugs in room.
Dirty. Mold on the shower curtain
We had no hot water in the morning and had to walk to front to get it fixed.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Staff was friendly Rooms were small and dirty. Outdated. Sheets had stains on them of who knows what. Bathroom was dirty looking and ceilings full of water marks and rust. Tub was disgusting of stained on dirt and floors looked as if they hadn't been vaccumed or cleaned.
This hotel did not at all meet my expectations. This hotel was extremely dirty and very disappointing. I would not recommend others stay at this location. The lobby smelled of cigarette smoke and the rooms are filthy.
The lady at the front desk with kind and understanding. As soon as I saw the hotel I had to go in and cancel my reservation. I have never seen a hotel so filthy and in the back parking lot a tent was set up and people were drinking everywhere. Very run down and in a very bad area.
Helpful staff. Comfy beds and pillows. Very loud doors in stairwells next to rooms.
This guest did not leave comments about this hotel.
The beds were comfortable We had a leak under the sink the carpet was wet. We called about it and they said someone would come check on it but nobody showed up. Another thing was they put us in a room next to the elevator so we heard the elevator go up and down all night was kinda noisey in the middle of the night. The drains did not drain like they should. And nothing was done about that.
The staff was friendly and efficient. A good welcoming upon check in. The room at first glance was very modern decor and tasteful. Plenty of space. Convenient location with lots of restaurants and shopping. The fridge was not working. We didn't find this out till we came back that evening with drinks and by morning, still nothing. The mattress was very uncomfortable. Very noisy with springs, "popping" when someone moved. Made for a very restless night.
loved the breakfast, especially the "egg mcmuffins" which were far superior to those at McDonalds.
nothing decoration noisy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!Can't sleep!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
We were literally there for only 9 hours, but it provided the exact level of comfort we wanted and would want if we stayed longer. The king was very comfortable, there was plenty of room with a huge sofa and there was a large wet bar with mini fridge. It seemed that the hotel was very new. And the woman at the front desk was exceptionally pleasant. Nada!
Great service and breakfast. Staff was friendly and helpful. Proximity to mall a plus.
Room was spacious. Cost was reasonable. Breakfast was great!
Location to highway and restaurants was perfect. Our room was next to elevator and that took space away from the room. The bathroom was incredibly tight. Be warned if you have a do not disturb sign on your door when the cleaning staff to by- they will not come by later and clean your room at all. Wish we had known that.
the staff where very helpfull
The free breakfast was good. Only a small bottle of conditioner and lotion were provided- no shampoo or body wash. Also, no soap for hand washing, so we didn't wash our hands at all during our stay. When my mother in law and I walked in after getting off the motorcycles, the guy behind the desk proceeded to tell us about two women on motorcycles that had recently been killed nearby! There was also blood on the walkway at the bottom of the stairs.
Friendly staff, close to some restaurants and grocery store, pool, clean room
Beds were super comfortable.
This is not a hotel, it is a motel. The photos of the lobby look nice- it is not. small, old, low ceilings.
The mattress was terrible. The floor would have been more comfortable. They need to hire someone who can paint - attempts to do so were far from professional.
The non-smoking room was very clean; we where happy about that. The breakfast nook in the hotel lobby was about average for this class of budget motel with only 2 small 2-person tables. But this is to be expected.
We needed an inexpensive hotel near I-81 with restaurants nearby. This hotel fit the bill. The staff was pleasant and the room was clean but nothing fancy. The Mexican restaurant was withing walking distance and excellent. We were up too early to try the breakfast. The room was adequate and reasonably priced.
Friendly front office manager. Exterior door in the back of hotel did not lock. No phone available in room.
This hotel is conveniently located right off I-81 exit 137; it is clean and well run. The staff is friendly and helpful. Many good restaurants are located close by. This is a no frills hotel; so no pool, hot tub, or workout facilities. But if you are just looking for clean place to stay a night, it is suitable for that.
The location was right, but all the lodging here was way overpriced (college family weekend?) This one was the least offensive in their pricing. It was quite noisy. Traffic in the hall and footsteps in rooms above were loud...seemed to be minimal sound insullation used during construction.
I paid a decent price for 4 days and 3 nights. Look this hotel isn't the Hilton, but it's not bad. The staff was great, and they were very respectful of residents privacy. They are quiet, when cleaning other rooms and in the hall. The rooms were clean, spacious, and comfortable. I really enjoyed my visit, and next trip to Roanoke/Salem I will stay there.
The room itself was very clean. There were only 2 towels in the room, our room had 2 beds, and we were traveling with one of our kids as well, 2 towels for three people want enough. Not too sure about the neighborhood... We were awake until 1am or so and there were LOTS of people in the parking lot and wandering around being very loud. Lots of noise from the rooms upstairs.
First room they gave me had not been cleaned
The room smelled gross, wasn't clean, and I found a bug in my bed. After I found the bug, I decided to leave, and they thankfully refunded me. At least they had good customer service.
I have asthma, and needed a non-smoking room, which I asked for when I made my reservation. They showed me three different rooms, all listed as non-smoking, but all smelled of cigarettes. I was exhausted after a long day, and finally decided to leave Motel 6 and look for a room somewhere else.
Absolutely nothing I had a room that smelled of mold. They moved me to another room and it was just as bad. After an email to corporate they offered me a night free. That's not happening
Staff was helpful. Non-smoking room reeked of smoke. Burns on sides of the sink was evidence of it. There was a slow drip coming from the ceiling in the bathroom. Very slow, but when we arrived there was a puddle on the bathroom floor and when we got up in the am it was back and bigger.
We made our reservation two months in advance and when we got to the motel we did not have a reservation. Our rooms probably were given away for the higher price. It was liberty university graduation and when we booked the rooms they were at regular price. All of the hotels and motels brought their prices up higher for the graduations.