Guest reviews
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Overall Rating
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9.0 "Terrific location."9.6 "96%
liked the proximity to sightseeing ." 9.5 "95%enjoyed the restaurants & bars nearby ." 8.7 "87%liked the proximity to shopping ." -
8.3 "Great service."8.9 "89% found the
staff to be very friendly ." 7.0 "Management was excellent , said 70%." -
6.1 "Breakfast is mediocre."5.0 "
Breakfast prices were ok , according to 50%." -
5.9 "Rooms are ok."6.5 "Only 65% said
rooms were clean enough ." 6.7 "Only 67% saidrooms were big enough ." 6.1 "Only 61% said therooms were modern ." 5.5 "Only 55% thought thefurniture was functional ." 5.0 "Only 50% thought theair conditioning was adequate ." -
5.3 "Average comfort."6.7 "Only 67% said
rooms were big enough ." 7.0 "70% thought it waspleasantly quiet ." 5.0 "Only 50% thought theair conditioning was adequate ." -
4.8 "Value below average."
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3.1 "Disappointing internet connection."2.7 "73% said the
wifi quality was bad ." -
2.7 "Horrible pool."
Overall Rating
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8.7 "Location is great."9.4 "94%
liked the proximity to sightseeing ." -
8.2 "Great service."8.6 "86% found the
staff to be very friendly ." -
6.2 "Rooms are ok."6.7 "Only 67% said
rooms were clean enough ." 6.6 "Only 66% saidrooms were big enough ." 5.8 "Only 58% thought thefurniture was functional ." -
5.9 "Breakfast is mediocre."
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5.5 "Average comfort."6.6 "Only 66% said
rooms were big enough ." -
5.0 "Average amenities."5.1 "51% thought the
building was acceptable ." -
4.4 "Value below average."4.5 "55% said the
breakfast was too expensive ." -
2.7 "Horrible pool."
Overall Rating
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9.1 "Terrific location."9.6 "96%
liked the proximity to sightseeing ." -
8.4 "Great service."8.9 "89% found the
staff to be very friendly ." 7.1 "71% said thereception staff was great ." 7.3 "73% thought theservice was very professional ." -
7.1 "Tasty food."
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6.1 "Breakfast is mediocre."5.3 "
Breakfast prices were ok , according to 53%." -
6.1 "Sufficient wellness & sports facilities."
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5.8 "Average cleanliness."6.0 "Only 60% said
rooms were clean enough ." 5.1 "51% thought thecleanliness of the hotel was average ." -
5.3 "Average comfort."6.2 "Only 62% said
rooms were big enough ." 6.7 "For only 67%, thenoise level was all right ." -
5.1 "Rooms are ok."6.0 "Only 60% said
rooms were clean enough ." 6.2 "Only 62% saidrooms were big enough ." -
4.9 "Value below average."4.9 "The
price was too high for 51%." -
2.5 "Horrible pool."
Overall Rating
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9.0 "Terrific location."9.6 "96%
liked the proximity to sightseeing ." -
8.5 "Great service."
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4.7 "Value below average."
Overall Rating
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8.8 "Location is great."
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8.4 "Great service."9.0 "90% found the
staff to be very friendly ." -
5.9 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.7review from
The convenience to the river walk was nice. The staff is very friendly and helpful. No shuttle from the airport to the hotel. We also reserved two rooms one with a king bed and another with two double beds however they gave the king bed away to someone else and we ended up with double beds in each.
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2.0review from
Nothing. Didn't even stay there I requested two suites, only got two regular rooms. Charged me for two suites. I cancled the rooms and never got my money back. Horrible experience
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4.8review from
Sleeping in the bed. The outrageous parking fee. $62. For a 24 hour period. I didn't need the room serviced but I did put my full trash can just outside the door in the am and it was still there when we checked out at 4:30 pm. The room was fine but not worth $250 a night. I thought it would be something special for that kind of money.
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9.7review from
The location was great, not right in the busiest part of the Riverwalk, but for the price it was a pretty short walk! The pool was small but nice. The rooms seemed fresh and new-ish. The staff was friendly and helpful. No free breakfast and the Coke I bought in the lobby cost $3, but for the price I paid for the room that wasn't a HUGE deal. The parking cost extra but that is normal for hotels on the Riverwalk.
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9.7review from
This hotel is extremely clean! The rooms have wood like laminate which is so nice compared to gross hotel carpet!! The staff was really friendly. I loved the location on the Riverwalk. I would stay here again!
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10.0review from
I liked that it was clean, and comfortable. The location was perfect, allowed us easier access to the museums and the alamo. There staff was very friendly I really enjoyed my stay
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9.6review from
The room was very comfortable, including the bed and pillows. We asked housekeeping in the hall on our way out for more pillows and not only was the gal we spoke to obliging, but she asked if we wanted soft or firm. The pillows were waiting when we arrived back to the room. We loved that the flooring was not carpet...that gave the feeling of it being even cleaner plus it would make it more hypoallergenic or those with allergy problems. The icing on the cake was the complimentary bottle of champagne they delivered to our room for our anniversary. Not a thing!
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9.7review from
The location was great, not right in the busiest part of the Riverwalk, but for the price it was a pretty short walk! The pool was small but nice. The rooms seemed fresh and new-ish. The staff was friendly and helpful. No free breakfast and the Coke I bought in the lobby cost $3, but for the price I paid for the room that wasn't a HUGE deal. The parking cost extra but that is normal for hotels on the Riverwalk.
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9.7review from
This hotel is extremely clean! The rooms have wood like laminate which is so nice compared to gross hotel carpet!! The staff was really friendly. I loved the location on the Riverwalk. I would stay here again!
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10.0review from
I liked that it was clean, and comfortable. The location was perfect, allowed us easier access to the museums and the alamo. There staff was very friendly I really enjoyed my stay
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9.6review from
The room was very comfortable, including the bed and pillows. We asked housekeeping in the hall on our way out for more pillows and not only was the gal we spoke to obliging, but she asked if we wanted soft or firm. The pillows were waiting when we arrived back to the room. We loved that the flooring was not carpet...that gave the feeling of it being even cleaner plus it would make it more hypoallergenic or those with allergy problems. The icing on the cake was the complimentary bottle of champagne they delivered to our room for our anniversary. Not a thing!
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2.0review from
Nothing. Didn't even stay there I requested two suites, only got two regular rooms. Charged me for two suites. I cancled the rooms and never got my money back. Horrible experience
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4.8review from
Sleeping in the bed. The outrageous parking fee. $62. For a 24 hour period. I didn't need the room serviced but I did put my full trash can just outside the door in the am and it was still there when we checked out at 4:30 pm. The room was fine but not worth $250 a night. I thought it would be something special for that kind of money.
