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Desert Botanical Garden
Chinese Cultural Center
Beautiful, good price through kayak We have younger children (10, 11) and there wasn't really a warning in the search results that this isn't really a place for them. This place has a casino and is better equipped for adults only.
Our girls weekend was horrible. First it was 50.00$ to get into the pool with 2,000 other people. So we had to find another resort to relax at. And then our plumbing went out and was not accommodated until we called and complained. We were told to use the bathroom in the casino and we had no place to shower. The only bright spot was the front desk manager upon check out who was completely embarrassed about how we were treated.
The courteous staff Nothing
Very old and dated, has a seventies feel. Not a premium property.
Great facilities and exceptional staff
Bed, linens, view, city location, air conditioning, large rooms Dirty carpet, furniture, and rug. Housekeeping ignored hotel policy of bottled water, chocolates, and turndown service. Women wearing skimpy bikinis in the lobby and elevators with no coverups - Such a DISAPPOINTMENT from six years ago when this resort was the utimate getaway!!
Service was great, facilities were wonderful Had a great time. nothing
Bad gym, no cell signal in rooms or throughout resort, looks like motel, old interiors
Clean, great location. The gray haired gentleman with a mustache that was on duty late that evening was very rude.
The staff is very friendly & helpful and the lobby and grounds are nice Old hard cookies, dirty looking rooms that need serious updating
We had an excellent stay. Very comfortable and easy to get in and out of. Well run. And we paid less than half of what similar Scottsdale properties were charging.
The property and grounds are beautiful. The hospitality staff in the restaurant are first-rate. We reserved a "king" room for a 3-night stay. After a full day of traveling we arrived at the property after midnight and entered a room with twin beds and a baby crib! There were exactly 3 hangars in our closet. On the final night we were awakened at 4 a.m. by water dripping from the ceiling (where the crib had been!). I moved the furniture and put waste baskets to collect the water. Upon checkout, we were offered a free breakfast for our inconvenience. Really???
Pool was pretty good, nice gym setup, good food options, excellent service. Location good for Scottsdale and surrounding areas, a little far from central Phoenix and beyond, but traffic is not a problem so that's not a big deal. Happy that they hand out plenty of bottled water and have water available at the pool and in the lobby. Access to the spa was also a plus. We were stuck in an outdated room with old double beds, an old and too-small bathroom. There weren't many plugs near the beds (like on the tiny night stand) to charge phones and other devices. We had to request a fridge as it wasn't in the room automatically, and there isn't a microwave either. The TVs were problematic as they were in the midst of updating their system, so sometimes the TVs were completely down, with no signal. The TVs on the gym cardio machines were down the entire time.
The cleaning staff was nice and plenty of parking. Overall it was horrible. The beds were awful, the place wasn't that clean and the front desk staff was beyond rude. We actually moved hotels after two nights because we just could not handle it anymore.
The lobby music was our era. Decor is in orange, gold, avocado and very nice. Zuzus the onsite restaurant was outstanding. All the staff was professional and pleasant. The AZ driver John was very professional and pleasant. We travel with my husbands seeing eye dog and were accepted nicely. Highly recommend this hotel. The loud music at the pool was not era but modern with a "bump bump" sound. Great for young couples but not for us seniors. No surprise here! The poolside rooms were well insulated so it wasn't an issue.
Reservation and check in process was seamless; especially appreciated ability to check in early after international travel. Lobby smells incredible: reminds me of Hawaii and soap/shampoo/etc in room also smelled wonderful. Love the overall decor and retro vibe of hotel, plus pool is one of my absolute favorites: ample seating, great sun and great bar (service and prices)! While valet was wonderfully helpful and overall service fine, after finding a small roach in bathroom and being surprised by cost of daily valet (that it wasn't included), I felt a little underwhelmed by value. I travel often for business and this certainly didn't meet my elevated expectations of luxury or service.
The hotel is staffed by professionals who know how to deal with the public. Every detail is taken care of. Our room safe needed to be replaced, and, (due to our inconvenience) we were given a bottle of wine. (Not necessary, but a nice gesture.) Their Hotel Manager should run United Airlines, he could teach them a thing or two about customer service and bedside manner.
The linen in the room had an old stinky smell. I think we just gotna room thatbwas either not used for a very long time, or linens on the bed (including bath robe) that were old. It was very uncomfortable for me to sleep in that bed. They just need to make sure their linen are fresh! I pais over $200/night for a stinky bed.
The staff, especially the shuttle drivers, was outstanding. So very helpful and personable. We liked the pool and the resort was so close to almost every place we wanted to go. The rooms were a little outdated but we were told everything was going to be updated within the next year. The drinks at the pool were not all that good so we mixed our own.
I was very displeased with how the resort presents themselves on their website versus what this was in reality. Nothing close. It was NOT worth the price that we paid!!!