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The service was excellant, especially when trying to resolve issues. The location was great. The room was far too hot and to cool it down had to use air con unit which was located behind the curtains, absolutely no use when sleeping.The Tv was fauty and had interference. the shower curtain needed replacing as it was not adequate with the power of th shower and splurged water all over the floor, making it slippery and dangerous. There was a function on the saturday evening which we could hear the music to 3 floors up, although the staff offered us another room at 1 in the morning, the bed was tiny; so not suitable at all. Late check out was denied enough though we were too tired to face the long drive home and no discount as an apology for inconvienences. Very disappointing for a hotel of this standard so thus would not recommend.
location & service Price especially parking costs
the helpfulness of all the staff was absoultely brilliant the price of room service and the mini bar was extortionate
facilities, getting a sea view as a free upgrade, staff friendly.
Feedback is just ok As i said before, it was a bit tatty
everything was brilliant especially the breakfast there was so much choice.service throughout hotel was great and rooms and hotel very clean.it is a very grand hotel hence the name.plus great location opposite the beachfront with 5 minute walk to the pier.
Very very good staff, attentive and very helpful Charged for using a credit card to pay my bill so I will never use or allow my staff to use a De Vere Hotel ever again, bed uncomfortable
It was right next door to Paul Weller concert Small bedroom
The only problem was a bathroom sink that didn't drain and a long line for the reservation desk. Other than these issues it was lovely.
Amenities and location Checking in was at 14:00 hours, upon arriving half an hour early, no check was permitted to see if room was ready earlier, so guests had to wait and then queue to 14:00 hours. Other hotels do check room availability and if available let you check in earlier to avoid a queue.
The restuarant waiter at dinner was very good - but as there were only 3 dining this probably was why. Room much too hot (was promised cooler in room but it didn't appear), access to car park dirty and smelly, car parking expensive, I was annoyed that a gratuity was added to bill for (the expensive) dinner, breakfast was expensive, and the room was not made up until 3.00pm. It also a pity that some staff have difficulty understanding english. It was rude to have to sign the slip for breakfast before being shown to a table - the implication that you might not pay. Corridors were in need of redecoration. The lounge area was not very good.
The service and staff were excellent. The room was of a very high standard and the location was perfect. The breakfast that we had from room service was very good but could have done with being a bit warmer.
Staff very friendly. Quiet night. Location great. Smart decor.
Access to town. Breakfast, though expensive, was fantastic. Dirty cutlery at breakfast. I had to get up four times to get myself cutlery - which I stole from other tables.... I had to ask for toast.
Arrived at 6.30am after flight from Australia and was able to check into my room. Also got an upgrade at no cost. Internat should be free - however, very few hotels offer this.
friendly efficient staff, cleanliness, comfy bed no tea/coffee in our room, no window to outside, enquired about plug adapter i left in room, no reply.
Sea view Slow check in
location and facilities room service was rubbish, ordered toilet rolls, paper & ice and glasses that never turned up
The location was excellent, on one side the sea front on the other the town. Could walk anywhere easily. The reception staff also very efficient. The bed was very hard. The inner courtyard meant that we were overlooked by other windows and the people sitting below eating and drinking. It was also a very hot room but if you had the window open it was only to the inner courtyard where music was played. This meant that it was overpriced for what you got.
Everything was great except you need to be aware that if you want to eat in the restaurant at night you can not wear jeans and trainers. Not being able to eat in restaurant in evening because of the rule about jeans, I only packed jeans! But really, the hotel is great.
friendliness of staff,very good public areas;varied menus in restaraunt. i found none during my stay
Dress code for resturant - somewhat old fashioned
I do not believe the hotel read my notes on requesting a seaview. the room was bear the room was refurbished but they had not finished no paintings on the walls. the mirror was so high that you could not sit down to do your hair or makeup you needed to stand or sit on a few pillows ( I am not small 5 foot 4) breakfast good butcher but tinned tomatoes and mushooms !!!! eggs cheap and the juice was of standard local BB offer fresh veg & juice my thoughts were that the idea of breakfast was that will do rather than lets give a good breakfast that the hotel would be proud of.
the service is quite good, and the food is very nice i think
Quiet and confortable hotel - nice location on the sea front - convenient car park facilities breakfasts: quality of drinks and food below average for this type of hotel
public rooms style substtute dining room (function was on) was badly lit, unaatractive, poor table layout and tinny music system. Staff were great.
Breakfast and service in dining room were very good and location of hotel was lovely. Mu husband and I had a very disturbed night owing to the composition of the pillows, they we extremely hard and made it impossible to be comfortable.
The general ambiance. The Hotel was warm on bitterly cold days. The Staff were helpful Our room was over-heated, due in part to a broken radiator valve which was replaced within hours of our requesting a repair.
The Spa situated in the Hotel Our room was located opposite a pub. The noise was so loud it was a bit difficult to sleep.
The leisure facilities. The reception staff very poor and inpolite.
location great. Beds very comfortable . Room nice and warm during a very cold spell I was very disappointed in the cleanliness of this hotel. The bathrooms especially, some bleach and a toothbrush would be a good idea especially round the taps and to take the black from around the tiles. Attention should be paid to the housekeeping of this hotel. The spa again was not clean, thought we would spend a few hours there but changed our minds when we went in. Again the cleanliness here was poor.
the room was lovely. desk staff helpful. breakfast was chaos- not enough cutlery (people trying to eat bacon & eggs with spoons!), queing to sit at tables, food running out and not being replaced despite requests ( twenty minute wait for croissants!). duty manager hopeless. healthclub dirty and very run down.
The location is great easy access to the beach, pier and town and the lanes.
sea view we had no parking facilities so had to struggle a little bit .
The food was excellent
location, friendliness of staff
The hotel was very nice and it was nice to be upgraded from a twin room to a family one at no extra charge. Very convenient for the Brighton Centre and shopping which is the reason we came.
To much noise heating poor
The room and the bathroom were spacious and well decorated. The bar and resturant were very good and the breakfast was excellent. The squeeky bed and lots of the furniture in our room and the bar were a bit saggy and could do with an update.
Breakfast lots of choice good service
Loctaion Old (!) rooms Unfriendly staff Broken windsor fixed with tin foil Staff mostly trainees who don't have a clue
The accommodation was clean, the reception area was impressive and the breakfast was good value. The room was very small and the bathroom was extremely tiny. The bathroom had a broken shelve in it (which hadn't been repaired!) and the shower (which looked powerful) was actually a trickle.
Parking was easy and very good value for Brighton. Breakfast was excellent. Room was very comfortable. Although a twin room was booked this was not available, fortunately this was not imperative but may have been!!. The bar staff's command of english could have been better.
the best in many things comfort and value for the money
fine spacious hotel tghere was was leakimg water in the abthroom
staff and location Room decoration is poor and in need of much updating all over, especially in the bathrooms.General cleanliness is lacking
My wife and I booked your hotel to celebrate my 60th birthday and our 39th wedding anniversary, we were most impressed with all aspects of the hotel. The staff were all helpful, courteous and friendly. The food was really excellent with a wide variety of choice. Although the view from our room overlooked the roof area this did not bother us, the comfort and cleanleness more than compensated us. having to leave
Breakfast, swimming pool, steam room and jacuzzi Could only access bed from one side, as pushed against wall , and only one pillow each - second morning not able to have our breakfast in the Windsor restaurant, the other restaurant no windows and no sea views -
the sea view! Fab!!
total party hotel- drunken slobs everywhere and very loud. Request a non-smoking room when booking if you value lung function. Bring earplugs if you are staying.
The room that we were given was the worst I have ever stayed in. The room was very damp with a large damp area outside the bathroom that was covered with a mat. Staff were very unhelpful regarding this fact.
The helpfulness of the hotel staff
Furniture in room old and battered, whole hotel seemed to have a faded glory feel, no mushrooms at breakfast.
Going to the seaside because it was very near! The breakfast was good. There was no parking facilitlies and the nearest parking was 20minutes away.
Location is great. I am sure this was once a great hotel. Mold everywhere, peeling paint and wallpaper... Lack of maintenance and neglect destroyed what was once a great hotel. With some investments, this could be a great place. But right now an average Motel 6 is cleaner than this place.
Location is excellent, price I got was very cheap, Breakfast was good, but boring!! Hotel is very tired looking, sooms are not quiet as there is no double glazing, room furnishings are old and carpets and furnishings worn out.
Rooms are below a night club and are very loud at night, breakfast was great but took 40 mins queing to get it.
position next to the seefront. Old fashioned Hotel. Excellent Brekfast. Price 26 Pound per night! Run down Hotel. in process of refurbishment. Had a room in the cellar!! No sun light! at all. Wallpaper coming down, Cold with no proper heating
The Friendlyness of staff & professionalism Staurday morning there was no utensils to pick up Coissants or rolls
everything "very Grand"will stay again
I cannot commend the staff enough as they were polite, attentive and nothing was too much trouble. Now we had to pay a little extra for the sea view as you would expect, but the room had a panoramic view and was was well worth it. It was a very good size and the large bed was extremely comfortable. I will certainly be back and would rate The Grand higher that the "luxury" 5 star hotels in the big cities. Have no complaints at all.
comfort and luxury and good service no gym facilities.
the fact that I had a workman in my room changing the locks -I think I should have been offered another room or a price reduction
The ability to relax in an informal atmosphere and a platform to brisk walks along the beach walkway. No real dislikes
The receptionists and porters were extreemly helpful and courteous. restaurant looked a bit old fashioned.
quality of service, excellent breakfast room very old and tired
The staff and the facilities were superb. Staying at The Grand Hotel made a business trip a pleasure.
Pleasantly old fashioned.
the above mentioned made my stay a relaxing one and a memorable one. will definitely come back again.
Friendly, helpful staff. Clean and quiet. Good location on seafront. Nice little bar. Good value for money. Booked a double room for myself and then my son and his friend found the hostel unacceptable so booked a single for his friend and my son shared with me. Staff very helpful.
Location was great perfect sea view
conveinient location price
the staff were friendly i got a good room with sea views the room was clean bit basic but perfect for the night. the breakfast was good but cold
All requests were handled very professionally. By day 2 of a 5 day stay I was treated with a smile and greeting on every occasion. N/A
Location, good b'fast Lack of parking
The staff were very friendly. The bar and lobby areas were nice and modern and the breakfast was great. Good location for the beach but a bit of a walk to the shops. The room was quite basic for the money and didn't resemble any of the photos featured on the site. The shower had poor water pressure and took ages to heat up - maybe something to do with being on the 5th floor.The heating was on way too high and the room felt like a sauna.
The welcome was very friendly and a good location. The single rooms are very small with small windows and no view. The rooms desperately need refurbishing and updating but they were clean.
Near the sea and main facilities Nothing
Hotel is located at the sea front. Room was very small and hotel needs some renovation.
Refreshingly unusual hotel, helpful staff with a "can do" approach, quirky room/bathroom, delicious buffet breakfast. Inadequate storage space for clothes; they have to be hung over the only mirror and there are virtually no shelves; and drying hair is challenging without a socket with a nearby mirror! Also the semi- transparent loo door might be a problem for some guests. A case of style over function perhaps?
Funky design, genuinely friendly check in, largish room, super shower, comfortable bed, nicely designed reception area, excellent location. The see through door to the loo and no mirror over the sink even though there were mirrors either side of the sink, it just felt strange.
Excellent service, handy location Both bedside lamps did not work, cannot open window (catch broken), very stuffy at night (no fresh air)
We loved the style and freshness of the bedrooms and the bathrooms were the best that we have encountered. Our room had huge bay window with a view over the busy street which was great for "people watching". Myhotel is located in town, approx 5 minutes from The Lanes, 10 minutes from the sea and surrounded by bars, pubs and restaurants. The hotel also has a couple of bars that are just perfect for the start and end of the evening. Just a bright new place to stay in Brighton away from the sea front hotels that are rather tired and staid in comparison. The one disappointment was the breakfast. It's not a bad breakfast; it just suffers in comparison with many of the offerings, locally. Also, we witnessed regular confusion with the restaurant staff about whether, or not, breakfast was included in the rate. The solution is to avoid the breakfast and go to "Bills" around the corner or one of the many other breakfast places within in few steps of the front door.
Food amazing, staff great, room fantastic. Excellent atmostphere - a long the lines of Hotel Babylon! highly recommended No plug for hairdryer by mirror which was the only thing i could find wrong!
The position in Brighton, we stay quite often as my son lives in Brighton and it is the first time I noticed your hotel. I found the hotel room unwelcoming and the bathroom was so small you couldn't turn arround in it. My daughter and I had trouble trying to get ready at the same time. The colours were a bit "in your face" I know I am older than perhaps most of your guests, but even my son and daughter thought it was not very restful.We also had to move rooms as the television did not work. The rooms were over the bottle bins and they were being filled most of the evening and emptied at about 6am on Monday morning which I realise someone has to stay in those rooms but if everything else had been OK it wouldn't have been a problem. It was a nice hotel but for me a little bit too modern. Also the reception desk was far too small to do anything on.
Design, quietness, easy check in and out, great location Bed very small for two people. Chipped basin, shower had to be held to point in right direction
Loved the decor. Great location. Will definitely stay at My in Brighton again. Had to change room as several of the lights did not work in the first one. Staff vey friendly and co-operative re the room change
friendly staff, great cocktail bar, very contemporary rooms although pink is not my colour (better half chose this!!) was excellent and the Location was perfect for christmas shopping and restaurants. The room service food selection was very poor, we really wanted a pizza, sandwich etc but could only get a cheese and bread board.
Lovely modern, funky style rooms, very friendly. Very difficult to find!
The hotel was very clean, with excellent breakfasts. The room was a little small, but well appointed. Staff were very helpful, and advised on places to go, parking, etc.
Clean,location,Friendly,good breakfast. Room smaller than expected,Do not like wet rooms as a bathroom.
The care of the staff in ensuring that our stay was comfortable. Nothing.
the quietest hotel we've ever stayed in.amazing! our "cosy" room was super, but the "wet room was too narrow.a size 16 or larger or anyone with "shoulders"would find early morning ablutions taxing!!t
This was a beautiful character building in a quite neighbourhood with very pleasant staff The hotel was a good 20 min walk from the Brighton conference centre
The hotel is classic and homely. Very comfortable and relaxing atmosphere. Good breakfast and friendly staff. Manager really went out of his way to ensure we had a good stay and his recommendations were spot on.
Quiet, felt like staying in a home, not a hotel; large room, very comfy bed, warm. Good breakfast and friendly helpful staff
The location was good, rooms comfortable with little extra touches, fantastic breakfast choice
The staff were very helpful when we rang to say we would be late arriving.Room was large and inviting. Breakfast very tasty. They changed breakfat times for us ,as we had to be on our way early.
Friendly & approachable staff. Comfortable & relaxed. Quiet & relaxed. I also enjoyed the art displays. No one on duty after 6pm was a little frustrating i.e. When the chamber maid forgot to replenish milk supplies there was noone to ask for more. The beds are lovely & wide, but not conducive to romancing as they are two beds joined together - with a hard line in the middle. The toilet paper used is a bit cheap. It needs redecorating - everything is getting a little tired.
The rooms were spotlessly clean and very well stocked. Nothing was too much trouble for the staff.
nice staff,very quiet room for good nights sleep. larger tv would be nice
ambiance, cleanliness, location room was a little basic for the price
attentivness of staff internet was diificult to log onto
Nice big room, plenty space to include the baby buggy. Excellent location right on seafront, very close to the Pier. Right on Town Centre for shopping. Expensive parking on site. Room right outside next door Fish & Chip shop, open until 4am which was noisy for baby, room was on left side of building, a room on other side may have been quieter.
close to everything in brighton, excellent room over looking the beach
On arrival we were allocated a room. On openeing the room there was already another guests luggage in there. We were then given another room which the pass card did not open. A third room was then allocated which we were able to access. My concern in this matter is that the first room had already been allocated and we were able to access it. Not the most secure system, which left us feeling very unsure about leaving anything in our room.
A small housekeeping item was pointed out 3 times but not actioned (faulty kettle)
It was quiet, comfortable and clean with a nice size double room, the ensuite was modern stylish and clean, the hotel was central to the town and had pleasant sitting areas and breakfast room. The self service cooked breakfast was good, a continental style breakfast was also available. A minor point: The last guest's towel was still hanging on the back of the en-suite bathroom door.
Position geographically, close to beach and shops. Meeting point for every stag and hen night in front of hotel, because the rooms where so warm you had to have the windows open and the last talking stopped at 5.30 am and the traffic took over at 7.00am
location, helpful porter decor, breakfast, view over side street and too noisy early am
Position of hotel always been good I feel hotel both inside and outside needs a lick of paint starting to look drab especially outside. Decoration is really quite poor compard to when I used to stay.
The staff were very friendly and helpful especially the spanish lady working in the bar during the day on 14th and a cleaner (man) who helped us when our card key wouldn't work.
The staff were very friendly and the location was excellent. We felt very rushed when we ate in the restaurant on the Saturday evening, we had to ask the waiting staff a couple of times to give us more time to decide what we wanted to eat. Also the fruit left in our room looked very old.
Great location close to the train station. Clean and functional with good service.
I liked everything about the hotel. Staff, the bar, the rooms, etc. I had a family style room, it had two small twin beds that kept separating.
Very good breakfasts. Room very well appointed and decorated. Lovely large bath towels.Proprietor very helpful with arrangements for late arrival. Helpful parking arrangements. No lift (but we knew about that in advance) but 47 stairs to room. No BBC1 on TV, BBC2 intermittent. No towels in room on arrival later than advertised check-in time. Shower operated well, but cubicle too small - kept hitting tap when moving around, sometimes shutting off the water! These are small points in an otherwise very enjoyable stay.
Location. Owners. Breakfast and breakfast room. Flights of stairs to reach room. small room and shower cubicle so tight it was difficult to turn round without knocking the water control and shutting the water off.
Curtious staff. Clean, well equipped room and exellent breakfast.
I stayed at the Hotel in March & could not fault the service & the excellent breakfast, I will certainly stay here when I visit my son in University
The guest house was very good, very clean, friendly staff, very good breakfast. Very good location just a couple of mins walk to the sea. It has been refurbished to a high standard. We had a lovely stay.
The staff 'recent referb,location In Attic room which should be sold at under 50 pouinds as small space and many flights of stairs to endure
That the staff went out of their way to make me feel welcome and helped me a lot during my stay in Eastbourne even though I was only there for 1 evening. The other guests on my floor were inconsiderate and made a lot of noise late at night, but this had nothing to do with the hotel or staff, just an unfortunate coincidence.
Location small room,many stairs
Good fast wireless Internet Access Sausages could have been better
friendlyness of staff.location.cleanliness n/a
Hotel staff were excellent, very helpful, nothing was too much trouble. Excellent value for money.
modern and clean noisy at night with lots of hen/stage parties
Very handy for railway station city centre only one small thing ,I felt the sausages at breakfast were not fully cooked
Everything was clean and brand new as it was opening night. Very friendly welcoming irish chap working on reception made good impression upon arrival. The staff did not seem to have had much training prior to opening particularly in the bar so did not know how to prepare drinks ie. I was served a cold hot chocolate! A member of staff was rebuked by a manageress (I think) in a very unpleasant tone in front of customers, I personally do not like staff being treated that way, take it to the office please!
Very pleasant and helpful staff. The reception area and dining area were very cold. I also felt that the music in those areas was a bit loud and dominating.The double bed was smaller than anticipated.
Hotel staff is good!!! the family room is too small.
the comfortable clean modern and quiet rooms No
all of the above (2) the smell
Convenience for the railway station. Friendly staff.
The room had excellent views of the waterfront. Had the weather been more kindly(both full days spent in Eastbourne it rained non stop)the short stay would have been more enjoyable. We could not find a suitable parking space for the car although we had reserved a secure allocation .Constant banging heard from rooms being renovated close by
the staff at the hotel give clients a warm reception and a very welcoming atmosphere. We go to visit our family in Eastbourne every 3 months and the Langham is always our first choice.
friendliness of staff the seaview that we paid extra for could only be seen by standing in the bay window and even then it was limited
very friendly and efficient staff. Free WiFi. smelly, dusty and old fashioned hostel-style accommodation. Dirty curtains, mouldy shower curtain, bathroom from 1972. Urgent need for massive updating.
the staff were friendly and the room was comfortable bit quiet in the evenings entertainment would be good
The hotel was warm and friendly and beautifully decorated. Staff were friendly and efficient. No car parking facilities
Friendliness and helpfulness of staff; breakfast very good and restaurant and lounge very comfortable. bedrooms and bathroom adequate - no more
Finding the link to book on your website is like trying to find a needle in a haystack. That is my only complaint.
One of the rooms was excellent, newly decorated and beautiful, Some confusion over booking payment as booking reciept emailed stated paid in full but actually only half was taken so needed to pay remainder. Hotel staff very rude when dealing with this matter even though they said it happened all the time! Single room was appauling quality for £60 per night!
Free parking outside hotel - but during peak times I don't think we'd have managed this. Twenty minute walk from the town centre, close enough but far enough away - hotel is right on the front so the route is all beachfront. Dubious continental breakfast Old bathroom (orange-brown tiles - as fitted ie clean!), rubbish shower