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Room situation was excellent. Facilities- mediocre at best. The gym was fine but the pool was abysmal. Service- I get that the service in China is bad, I get it. But come on, train your service better. I couldn't get a taxi for half an hour, and the guy outside was trying to get a taxi for me. If they were smart, they would have called a taxi through phone.
Great location. Spacious and very comfortable room. Staff was very helpful.
The lobby is a grand receiving area. The daily treats corner is excellent for afternoon snacks and quick bite on the run. The breakfast buffet is grand and delicious.
The hotel overall was very comfortable and was conveniently located to restaurants and stores. I was disapppointed that the bus service to the airport was canceled, and thus was forced to pay the higher service fees of a taxi to go to the airport.
An exellent hotel with very good facilities. Its location is in a nice part of Shanghai and very handy to other stes.
Location, nice and comfortable rooms Reception not organised, I have some problem during check in. Breakfast price is far above your 13,5 USD ( 178 RMB - 25 USD aprox)
Staff in coffee area in particular very good Room was a little too warm, don't air con was able to blow cold air
Location is good That is not 5 star hotel!
room cleanliness lousy breakfast
Very friendly staff. Good location. Very good response to queries and extremely helpful. They do not vacuum the room during your entire stay.
I unfortunately did not spend much time in the hotel, but I slept very well, the beds were comfortable and the bathroom spacious. I was given a smokers' room and so was not very happy with the smell!
the bed was very comfortable The carpet in the hallway was dirty
as always its just a good mid priced option for business and pleasure with good staff and good service o
location, comfort, Staf spoke very ppor english. The restaurant at the Jinjang gardens was very mediocre and always empty.
location hard to find bellboys,always staying in group of two and do not pay too much attention for guest's needs
The hotel room is nice and well-equipped,. The hotel is located in French Concession, an interesting - and greener - part of Shanghai with lots of fashion shops, cafés, restaurants I would have expected that internet access was complimentary; this is the case in many other Chinese 4 and 5 star hotels
Very stylish hotel - great rooms spacious and very comfortable . Central location. The hotel has a very good reputation and will impress your Chinese clients. Excellent for meetings . The Garden Hotel is the smaller of the buildings in the complex and has personal feel,. I especially liked the lobby area and green space outside The heating was difficult to control.
The location was ideal for me. The room was spacious and comfortable and the bathroom had very good amenities. The front desk staff was very courteous. The staff at breakfast was a bit rushed.
Good gym and pool, the hotel staff very attentive and the room always got cleaned as soon as I left it. The building I stayed in was far away from the road and pedestrian access was awkward and required a long walk to get out on the street. There was also problems with getting taxis to come to the hotel entrance for the same reason. On check-in the hotel tried to pre-authorise my card for an amount that was almost 50% higher than the room cost. On pointing this out they changed it to a more sensible amount and there was no problem.
I regularly stay here for business. In the past couple of visits there are an increasing number of prostitutes in the lobby and harrassing your guests when you get into the lifts to go to your room.Your lobby staff should not let these girls into the Hotel .
We like the location at the business area of Shanghai within a working distance. Difficulty in calling taxi and some of the facility is getting old.
Location Out dated
Location is amazing: 2min walk from main shopping street, hotel staff are very responsive + nice, breakfast is ok (though a lot of warm Asian stuff) I took the Cathay Gardens Lux room, non-garden view, where you get a view on the "local Chinese neighbourhood", incl strong odeur of cooking which gets into the room when you air during the day.
Staff was discourteous , they intentionally tried to push a bad quality small room to us . When we bluntly refused to accept the small room, and told that we would not stay in this property, they offer other better room, however still on lower floor . Overall a good property but extremely bad employees attitude, pushing bad rooms 1st to customers. Not expected from such chain of hotels
everything went well I can only propose to take ths hotel. it is very central - no high taxi fees are required.
The location and the hotel facilities were very good. Misunderstandings with staff all the time. Level of English pretty low. I guess it's China experience overall.
Good views and location
Kindness of staff; good location;pleasant rooms & kind service Staff not so experienced regarding follow up buffet; food on buffet mostly luke warm;cuttlery missing; ac often too cold, on 50th floor music too loud and not adequate for breakfast; smoking department next to the food
Very nice staff !
The hotel was clean and the staff was very friendly. Was upgraded on check-in to a Suite. The room was in good condition with plenty of room. I would stay there again. Nothing I didn't like, Maud provided cplimentary bottled water daily which was nice.
Very good location, no problem with early check in . You can take the subway (metro) from the airport (Line 2) to the hotel door (People Square station). Safety is poor. Anyone can access the elevator. No security and no need to use the room key to get the lift.
Spacious room Luxurious decorations an furniture Kind staff Centric location Amazing sky bar In my rate was not included breakfast, and I feel I pay a lot per night Rooms were not cleaned up throughly every day
The location is great but most rooms have no views. The products provided is top of the line and the jazz bar, though did not play jazz when we were there, is a nice old time Shanghai fair. The facility is older even after the renovation. The switches are so over-used that one is hard to read what the switch is for. The shower room insulation is old so that water leaks to the toilet area whenver the shower is used.
the location of the hotel , the bathroom was not so clean
All the staffs were excellent Nothing
location is good. and hotel itself is classic. food disappointing. also altho room non smoking, the hotel is full of smokers and smoke in the public areas.
The location can not be better. I could not get the internet to work on my lap top. Like all 5 star hotels the mini bar is expensive, but just go to Lawson across the street for a cheap drink.
The card security system is a good measure to prevent unauthorize visit to guest room level.
The rooms facing the plaza are quite nice and have a good view. (The rooms facing the back don't have a view.) The air-con in the room was not working and I had to request to be transferred to another room. The reception staff were not friendly during check-in but were kind to accomodate the room change request.
Great Hotel in good situation to popular shopping and eating area ie 2 mins to Nan Jing Road and 10 min walk to The Bund area None
good quality for a reasonable price. perfect location in the centre of shanghai
Price for hotel was awesome. Also, everything is really nearby Deposit at the check-in, it's really expensive. USD 250.
location facilities are pretty old
The hotel is clean and well maintained. Surprised to find out that the service speaks english by default as a lot of international travelers stay at this hotel. Not much
Hotel is clean, situated right next to the very busy shopping area. The hotel concierge (Robert) has an excellent knowledge and has been very helpful. The only thing that I did not like was when we arrived, they gave us two rooms with single bed, instead of double bed.
Location and service. The beds are like sleeping on a 4 by 8 board. Will not stay there again because of the bedding.
Very nice hotel. Comfor level was high & the location was excellent. I loved the stay at Howard Johnson Plaza Shanghai. Nothing I didn't like. Everything was good.
inside hotel ok, outside very few speak english best to go with organized group
The room was amazing, in particular, the huge restroom.
Beautiful hotel in excellent location. Spacious rooms with good business facilities. Staff were generally helpful. Some staff were less helpful than others - it would improve the hotel's profile to enhance and monitor consistency of staff behaviour. The good staff were actually outstanding.
Very spacious room, huge comfy bed & free standing bath. Great view of the city. The rooftop bar was excellent and the location was good for sightseeing. Room was surprisingly quiet for location- and I am a light sleeper. Would definately stay here again. The 3rd floor restaurant was tired looking, and the food was ok but nothing special. I regretted it almost the minute I sat down and saw the tattered menu. The breakfast was over priced for what was served.
Hotel staff spoke English and were very helpful. The room was beautiful and the location was excellent being next to Yuan Garden Mentro. You can walk to the bund from here in about 30min. Try out the pool and steam room! Construction was taking place, so could hear hammering at times. Try to get a river view that actually looks out at the river and China Town. (like the pool the does) vs. the side that looks out at the city or the other side that looks out at nothing really special. Internet is not free! Catching a taxi was very hard. There are just jot enough to go around.
Hotel was very clean and the bed was just comfortable. The massage that we asked the concierge to book for a house call was a godsend and cheap. Wireless is not free. Only 2 bottles of water were complimentary. A lot of staff did not speak English.
to spent time at the 17. floor with the wonderful view our room was just opposite of the 17. floor kitchen, and we woke up early in the morning with the noise coming from there, as the door of the kitchen left open.
The hotel is located just adjacent to the Yu Garden, ah historic and picturesque neighborhood the recalls the Shanghai of yesteryear. It is fascinating to walk through the little lanes and see the ancient buildings. The Yu Garden is a real gem as well. The hotel is located just above the Yu Garden subway station and could not be more convenient for getting around the city. The hotel is clean and modern. The staff was wonderful. The executive lounge had great food and a terrific view. Our room was large and comfortable. All in all this is my favorite hotel in Shanghai. The mattress in our room needed to be replaced--it was a bit lumpy.
There for a business conference. Very good gym. 20 minute walk to the Bund along Nanjing Street, a no cars shopping shopping mall that goes on for blocks. Overall, an excellent hotel and I would stay there again. Last couple of nights the temp control in the room was not working as effective as it should.
Great Hotel ! Get the business center included with the price it's worth it! Very clean ! Great service, fabulous views!
Extremely stylish hotel in excellent location ...very comfortable with modern luxury facilities Very minor issues ... lack of explanation of hotel servises in room ... needs hanging hooks in bathroom, maore suitcase space
The Hotel is well designed, well situated, right size - all to please but lacking in certain services one would expect at this type of Hotel Wireless Internet unreliable, Air Conditioning not efficient at night, assistance at the Concierge desk very limited, not only language but knowledge lacking.
Absolutely beautiful hotel, the view can't get any better. Breakfast spread is great. Fantastic location. Staff was very polite and courteous, however, not very knowlegeable. Seem to have a problem with the communications. While the buffet breakfast is great, we had lunch at the hotel (a group of 6) and after an hour (no exaggeration), the dishes came in one at a time, with a 5-10 minute intervals. By the time the last dish arrived, the first lunch was already cold. Service was very poor. Dinner experience: Again, the wait staff need better training.
To be pleasant to me all!
An oasis with great views on the Bund. All the details in your room and bathroom to feel like at home. Quality of materials and great bed. a real bath looking at the river had no price after meetings Staff is overall really unefficient. Poor English Level specially on the phone. We even asked the concierge to book a defined restaurant, asked him if he did which he said yes and we arrived no booking! Breakfast management and overall food proposal and quality should be improved. As written at the entrance, soft opening still
This is the best Peninsula Hotel in the World.
We stayed at this hotel only for 3 days, at the door you are welcomed by many belman and doors are opened by females in white uniforms, very classy. The person who checks you in brings you to the room, we had to call for our bags as they may had forgotten to bring them up. You have free internet phone to call international, the beds are like haven, so make sure you have a wakeup call in the morning. The views are really nice overlooking the river. Upstairs on the 14th floor you can enjoy a drink overlooking the skyline of Shanghai, just beautiful. Breakfast is very expensive (118 -270 rmb), but that comes with a 5 star hotel, service is very good expect one morning when I had a breakfast meeting, we had the feeling that our plates were taken away, so we could leave. But if you can get a good roomrate at this hotel as we did and an upgrade, this is the hotel to be. Metro is 15 minutes walk that is the only downside of the this location, but what do you expect there is always a rollsroys parked outside. The hotel has a number of luxury shops and a hairdressor my wife used, price was oke. The hotel is very clean and very thing looks news. The curtains open automatically and best of all you have a nepresso cofffee machine. We had a separate closet for our clothes and the bathroom had a TV in front of the bathtube.
Not a typical hotel room with just a bed. Very comfortable and loved the additional amenities. Will definitely bring my wife here in the future.
The location is great and they have English-speaking staff. The Hotel itself is very comfortable and the mini-bar is refilled everyday and Free (coke & sprite, water and cookies). The Restaurant of the Hotel, in the 4th floor has a wonderful view and good food. I went for breakfast and lunch, the prices are ok and the food is safe and tasty. The subway station is 2 blocks away, quite convenient. The location is good but there is a strange neighborhood crossing the street (not unsafe but not nice to walk either).
The hotel was an excellent value for the price paid. The location was perfect. It was walking distance from the bund, yu gardens, xintiandi and many other attractions. The staff was extremely helpful as well. If you're traveling on a budget (and even if not) I recommend it highly.
location breakfast was very poor for non chineas .Air condtion was not working but they do thier best and change the room soon - coserge are very help full but they have language difficulties
The twin bed rooms had a living room and small dining area with microwave and fridge. The buffet breakfast was really nice. Rooms need more pillows on beds and the beds could have been more comfortable.
The location was central to my needs and I enjoyed the food as well. The three things I was looking for were: central location at a good price for value, free interned and breakfast included. I had a bit of trouble getting directions at the counter twice as I do not speak Chinese and the map got marked incorrectly when I asked so I walked 90 degrees in the wrong direction from what staff traced on the map. I eventually found my destination.
location is the hotel's best feature The breakfast was only passable. I booked a double bedroom and end up getting 2 single beds.
Very good location, near nanjin lu. Good breakfast. People are smoking in the lift. But it is everywhere in Shanghai.
Location Stone hard bed