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The location is great but most rooms have no views. The products provided is top of the line and the jazz bar, though did not play jazz when we were there, is a nice old time Shanghai fair. The facility is older even after the renovation. The switches are so over-used that one is hard to read what the switch is for. The shower room insulation is old so that water leaks to the toilet area whenver the shower is used.
We stayed at this hotel only for 3 days, at the door you are welcomed by many belman and doors are opened by females in white uniforms, very classy. The person who checks you in brings you to the room, we had to call for our bags as they may had forgotten to bring them up. You have free internet phone to call international, the beds are like haven, so make sure you have a wakeup call in the morning. The views are really nice overlooking the river. Upstairs on the 14th floor you can enjoy a drink overlooking the skyline of Shanghai, just beautiful. Breakfast is very expensive (118 -270 rmb), but that comes with a 5 star hotel, service is very good expect one morning when I had a breakfast meeting, we had the feeling that our plates were taken away, so we could leave. But if you can get a good roomrate at this hotel as we did and an upgrade, this is the hotel to be. Metro is 15 minutes walk that is the only downside of the this location, but what do you expect there is always a rollsroys parked outside. The hotel has a number of luxury shops and a hairdressor my wife used, price was oke. The hotel is very clean and very thing looks news. The curtains open automatically and best of all you have a nepresso cofffee machine. We had a separate closet for our clothes and the bathroom had a TV in front of the bathtube.
This is the best Peninsula Hotel in the World.
The room smelt a bit like humid carpet. I missed having a small coffee/tea station in the room.
Luxury and Class Nothing
Weight room was spacious, with new equipment and quite. The treadmills have nice TV's mounted on them with many English Channels. They had a nice Jacuzzi, steam room, and sauna in the locker rooms. The pools was nice. View from the room was spectacular. The prices at the Spa were ridiculous. Even though we had 200rmb per person off vouchers, it would still be highway robbery at those prices. If you know Shanghai well, you can get a classy 5 star massage for half the price.
All was great!!! No.
The skyline visible from the room was breathtaking. The rooms were comfortable. The staff was kind. A good option.
Dated , not well maintained , poor location
The location is centric, but it isn't a good neighbourhood, you'll see some pretty scary stuff on your way home past 10pm There was a 15% 'surcharge' over the price according to the website, the staff's knowledge of English is limited, and they're unhappy to speak it
Good room price! Location excellent for exploring Shanghai. Within walking distance of the Bund, Nanjing Road and Henan Metro station. The English of the staff is poor. They do try to be helpful. Concierge Philip has by far the best command of the language.
The Bund Riverside has come through again, what a pleasure to spend my time there, staff was extremely helpful, the executive floor rooms have fantastic views are large and luxurious, I had 3 large closets in the long hallway leading to the marble bathroom, floor to ceiling marble, separate shower, toilet and bath, room 1716, I recommend it highly and the Bund Riverside, excellent location, short walk to the Bund and Peoples Square, near everything
Breakfast was good The price was not the one you told us even after showing them the reservation. Finally to please me they charged every dolar at a 8.3 yuan when it was 7.5. Plus 15% of I don'tknow what. Last year with you I booked sofitel in Shanghai and had no problems at all
Close to the Bund shoppng strip Dirty rooms, non smoking rooms stink of smoke and when asked to change manager was rude, breakfast not included in price, poor reception. Would not stay again ever.
Friendly staff. Proximity to Nanjing rd. Taxi's always available. No
rooms had space, it was clean, 10 minutes walk to shopping centre, staff was very helpful
I liked the location of the hotel, the comfortable room, quiet and service. The view from the window on the 15th floor was wonderfull. nothing
Staff were very accommodating and were able to assist us despite our lack of chinese language. The only thing we found uncomfortable were the beds, and we thought the showers could have been more powerful, but we still very much enjoyed our stay, and would love to come back when the bund is finished.
Location was very good. Nice hotel and helpful staff. We enjoyed our stay there.
Position of hotel and room overlooking Bund and River Room originally allocated filthy and small
The location is excellent. The carpet in the hallways and in the room had a dirty appearance and was full of stains. Some of the caulking around the bathtub and sink was black. Some of the staff were not helpful at all, most had a very poor understanding of English.
Good location, if you take a room with a river view, in front of the Bund and Pudong. Difficult access, by walk or by taxi, with many works made on the Bund for the 2010 Expo.
Superb position in Shanghai on the river with excellent views and also situated on the historic Bund.
I enjoyed the spa services, very professional. It was convenient location. I did not like the dirty carpets in the room and hallway. This was giving very bad impression on overall stay. This hotel needs a face lift to be fully appreciated again. Also the room was very small. and it was hard to adjust the temperature in the room. The internet was expensive and worked very poorly. I asked for nonsmoking room but did not get it
The hotel was ok for the price of a room. The room was quite big and the bathroom too. Both were very clean. The breakfast was ok too. Even though the hotel's location looks excellent on the map, it is not as central as it seems. To get to the centre of the city or to the nearest subway you have to walk quite a bit. And there are many construction sites on the way. However, at the moment it seems that the whole city is one big construction site, so you can pobably not get away from them anywhere.
location very good to the Bund and lively at night, very nice view of both banks of the river some bad smelling of carpets (I think?), maybe due to people still allowed to smoke indoors in China. Actually, same smell we found in most other places so not much you can do about it I believe
Don't pick this hotel if you don't like the smoking smell. We asked non smoking room. But the staff told us there is no non smoking room when we get there. We had to stay there for 6 days since we already prepaid everything. You can also hear the bell ring from the bund bell tower every 15 mins from 6am to 11:30pm. It was really unpleasant stay in Shanghai.