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Location and convenience to subway and expressway. The shower was the worst that I had experienced in many hotels and that water smelled foul. It was impossible to regulate the water temperature. If I had more time I would have switched rooms.
Location, price/quality, gourmet corner! Room service comes very early (7.00-8.00 in the morning)
Great executive lounge, comfortable rooms, friendly personnel. The bathrooms still no separate shower and very small
The location of the hotel is good. The pictures shown in bookin.com website is different from waht we got. the rooms needs refubishment.
Closed to city center. Staff friendly. Have to modernize furniture of the room.
spa was very nice and all staff were extremely helpful - definitely a pleasant place to be based out of, and a very central location for such a big, spread out city. lobby slightly dated, but possible it was just Chinese sense of decor. Recommend signing up for breakfast package, as we did not and ended up paying $50/breakfast for 2 which is ridiculously expensive over there
Modern, great service,, good food and wine. Convent to city and shopping. I will stay again.
- Good breakfast selection Oldfashion shower
should be free no $21/day
the room was very comfortable - perfect location for exploring around shanghai. only stayed 1 night as a stop over before continuing on my journey, but gym was very good. i arrived at around 9am - normally check in is at 2pm; i asked if they could accommodate me; they said they could, but i would have to pay half a day extra!!! i have done this before at other hotels and never been an issue. also, first check in counter the staff said no room available so i waited an extra half hour and spoke to someone else who said there was a room available! crazy! also rooms looking a bit dated now, but otherwise comfortable; and yes i did pay the extra half a day! :(
the people working there really try their best and the service is excellent.
It's proximity to the Shanghai Station is a plus point for making day trips to Nanjing and Zhenjiang from which I could be picked up to go to shipyards in the Nanjing and Yangzhou area.
The rooms are very big and the cleanliness is the best in China The hotel staff is not polite and not helpful. They are more interest in getting their job done easily rather than the interest of the guest. The service standard is very poor and the tone of voice of the staff is very very unpolite. I have never had this kind of bad service in an Inter Con hotel before. Even the expat managers were not helpful...
Excellent hotel in close vicinity of the Shanghai Rail station, spacious room and perfect bathroom
Room was very good.
This facility offers very comfortable beds and an excellent morning breakfast buffet. It's my go-to hotel when I am in Shanghai on business. My room had a clear space for an iron, but it was missing. The hair dryer was cracked and broken, though it still operated. The shower door did not close well, and after every usage, there would be a significant puddle of water on the floor outside the shower (or a fully soaked towel).
Front desk could not locate booking made on hotels.com
This place had quite poor level comparing to other RITZ hotels I used to stay in. Breakfast was awful.
the ritz club lounge the pool was closed without notice, no Spa and people were allowed in the club lounge without even being guests of the ritz.
If you want to use subway, its one block away. Shopping is right in front of hotel.
Modern, clean and efficient. Good location and public transportation, such as the MRT Subway, is just a few steps away. The main restaurant on the 2nd floor offers an excellent buffet breakfast with great international food variety ; however, the staff needs to be more pro-active to ensure an efficient service. On several occasions there were no tables available, not because they were occupied by other guests but because they were not clean. The waiters, seems to be waiting for something to happen because some of them are not pro-active enough, seems they are waiting for instructions, or maybe they prefer to remain in their "comfort zone".
The hotel is modern and almost perfectly located in the Jing'An district of Shanghai. It is a 5 min walk to the Subway station and around the corner from a number of great eateries both Chinese and Western. Travel time to places like the Bund/Concessions and Financial District are less than 30 mins by Taxi even less by Subway. Most of the staff speak some English which was not always the case in other 5-star hotels in China. Concierge was well informed and more helpful than the average as well. Another reviewer mentioned that they didn't like the hard beds. I like the firm, yet comfortable mattresses they have. All 5-star hotels in China provide you with two bottles of drinking water per day. Swissotel's bottles were actually half-bottles. This is really nit-picking but I couldn't think of anything else I didn't like!
We had a very good stay in the Swissothel non!
I really like the door guy, he new my friends name, even though he had not stayed in the hotel for 9 months. All the staff was friendly and the location was perfect. Location
Easy to get to by the metro, this hotel was a great value. Very nice rooms and a friendly staff, I very much enjoyed my stay. Easy walking to restaurants, the Jing An Temple and shopping.
Very comfortable hotel, superb attention to detail, very friendly staff nothing
Clean & big room. Comfortable interior decoration. Attitude of staff in reception isn't like 5 star hotel. Not enough hot water to take bath.
Nice, well furnished, comfy rooms. Professional staff. Good variety for breakfast. Coffee maker not the easiest to operate. OK location. Difficult to find taxi but ready access to Metro. Not the most helpful concierge.
Staff very available and kind; the hotel is quiet, close to shopping area and places of interest
Clean, Modern, Great Water Pressure AC & Heater is very noisy (it won't allow you to sleep at night), Bathroom has see through window so no privacy from the room, beds are very hard, not enough plugs for computers, iPhones, iPads, etc.
The location is great.
the rooms were very comfortable, beautiful bathroom hotel staff should improve English (as everywhere in China)
There is a very little member of staff at the reception compared to the number of rooms causing some delays if you needed some help at the peak time. All the rest was very good. This hotel is very good value for money.
The location, modern ambiance, value for money, services/ facilities are all good. I have booked again en route back to Australia and provided the rates do not become too expensive I will use this hotel again on busines trip to Shanghai - I travel to China/ Shanghai every two months. The air conditioning temperature in room is set too high and I was not able to adjust the temperature. The sevice engineer seemed not to understand my complaint and I spent a week in a 'warm' room. I believe internet should be free of charge as it is in most five star hotels these days.
Close to railway station. Nice shower. Air conditioning not great. No bath
i am 6 years old. i came with my mummy. they have a fab swimming pool. As you'll see from the above my son loved it - the service was great and they did little things to make his first trip to Shanghai really special. The service was first rate - nothing was too much trouble and the library of DVDs was great for when all the sightseeing and swimming got too much. It was handy for the metro so we got about easily and is also fairly near a great vegetarian restaurant called Vegetarian Life which he loved too.
The bed linens. The layout and views from the room. the pool and spa rooms. the breakfast. The pool was very long but narrow so that no more than 3 or 4 people could swim at one time.
The room design was amazing. .
In general the hotel is well located, clean and for the time period in question (Shanghai Worl Expo), reasonably priced. Tricky as to breakfast coupon issued to guest. Assuming that breakfast is included (as I did) and if you used the coupon, hotel will charge you 170 RMB (about US$25 each) rather than the US$12 indicated by Booking.com. Front desk staff (one named "Fofanny") was rude and uncooperative and matter only get resolved thanks to Front Office Manager, Mr. Lance Mou.
the staff speak english and are very helpfull. the rooms are always clean and the location is perfect. spa is very expensive and is ten times what you get for the same service a few steps outside the hotel.
The Hotel is comfortable and clean. Very near the subway (Line 2) and easy to move around. The Counter Manager (Andrew) is very helpful in providing us with very clear instructions on how to move around the subway and to the places we wanted to go. The chambermaids were very thorough with their work and were curtious when they met us.
The Spa was perfect and well kept.Good flexibility in leaving room time. Good value for the Money. Overall carpet in room very old and dirty.
Seemed to be pretty clean and down town. I came from the airport and it was a pretty long drive but all seemed good The building was very cold even after running the heater all night. The bed wasn't all that comfortable.
the facilities are nice and clean, definitely not 5 star but good value for money the internet is expensive and very slow, for 15.-$/day service should be working well. The breakfast organisation is a disaster
hotet staff very poor hotel staff
The location of the hotel is very good to visit the shopping area of the city and it is not noisy at all even if close to the roadway. Staff is nice and helpful whenever their English is quite poor for a 4 stars hotel. Breakfast is not included and costs too much. Fridge bar inexistant. Room to small for being a deluxe. Then I personally did not like (my man yes of course!) the presence of too many easy going women at the bar during the night........................
The King Size bed. Avoid the Chinese massage place at the 3rd floor.
Excellent location close to many facilities, very friendly staff - not always speaking english but willing to assist you Very high cost for use of internet! Very noisy - some kind of turbines working day and night just outside our window!
I appreciate the hotel's housekeeping staff very much. I found it so difficult to communicate with concierge staff in English. It would be more convenient if there were some staff at your front desk who can speak English well so that English- speaking guests like me will recommend your hotel to others.
Location was good. About a 10 min walk to Jingan subway. The one thing that really rubbed me the wrong way was they charged about $6 for internet in the room, but offered it for free in the lobby. However, they discouraged people from using it by placing 0 chairs in lobby, except for around a cafe with explicit signs that sitting there requires purchasing food or drinks at the cafe. Who ever heard of a hotel with 0 chairs in the lobby? It's a really cheap move.
Stayed here many times, efficient, clean and all the facilities work. Breakfast has gone down hill since my last visit -- little in the way of European food -- as much as I like Chinesse food but not for breakfast!! Also it was difficult to get tea and coffee and I had to keep asking for refills.
good value for your money (I paid 400 yuan), very good breakfast, not far from the metro, friendly staff Internet was too expensive (120 yuan per day) - I do not understand why I have to pay fot it since the hotel has a flatrate.
hotel is situated in the centre of the town, very convenience for tourists who only stay a few days in Shanghai to move around, the sabway is not far.
The staff were extremely helpful with all requests.
The facilities and rooms
Good location and very reasonable price We had to change rooms twice because there was a huge leak in the pipe when the bath was emptied, it flooded the floor. We changed again when we checked in for a second time and thew room was too hot, nothing could be done to bring down the temperature due to the internal heating system being turned on and overheating it, and the aircon was not working.
I like the location and the convenience for moving around the city. The promptness of the hotel staff is also remarkable. I don't like the sewer odor that's hanging over at the hotel entrance; getting out of the cab when arrived at the hotel, the pungent was offensive.
Easy check-in . Great choice at breakfast. No,.
The location was OK room was not so clean wall papers from walls were comming out.
I have stayed at this hotel on a number of occasions and it is an ideal location for my business meetings. Good internet connection in rooms is very useful. Gymnasium could be better.