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Room was very good.
The rooms are very big and the cleanliness is the best in China The hotel staff is not polite and not helpful. They are more interest in getting their job done easily rather than the interest of the guest. The service standard is very poor and the tone of voice of the staff is very very unpolite. I have never had this kind of bad service in an Inter Con hotel before. Even the expat managers were not helpful...
Excellent hotel in close vicinity of the Shanghai Rail station, spacious room and perfect bathroom
It's proximity to the Shanghai Station is a plus point for making day trips to Nanjing and Zhenjiang from which I could be picked up to go to shipyards in the Nanjing and Yangzhou area.
the ritz club lounge the pool was closed without notice, no Spa and people were allowed in the club lounge without even being guests of the ritz.
This place had quite poor level comparing to other RITZ hotels I used to stay in. Breakfast was awful.
This facility offers very comfortable beds and an excellent morning breakfast buffet. It's my go-to hotel when I am in Shanghai on business. My room had a clear space for an iron, but it was missing. The hair dryer was cracked and broken, though it still operated. The shower door did not close well, and after every usage, there would be a significant puddle of water on the floor outside the shower (or a fully soaked towel).
Front desk could not locate booking made on hotels.com
Closed to city center. Staff friendly. Have to modernize furniture of the room.
the room was very comfortable - perfect location for exploring around shanghai. only stayed 1 night as a stop over before continuing on my journey, but gym was very good. i arrived at around 9am - normally check in is at 2pm; i asked if they could accommodate me; they said they could, but i would have to pay half a day extra!!! i have done this before at other hotels and never been an issue. also, first check in counter the staff said no room available so i waited an extra half hour and spoke to someone else who said there was a room available! crazy! also rooms looking a bit dated now, but otherwise comfortable; and yes i did pay the extra half a day! :(
Great executive lounge, comfortable rooms, friendly personnel. The bathrooms still no separate shower and very small
the people working there really try their best and the service is excellent.
Location, price/quality, gourmet corner! Room service comes very early (7.00-8.00 in the morning)
should be free no $21/day
- Good breakfast selection Oldfashion shower
The location of the hotel is good. The pictures shown in bookin.com website is different from waht we got. the rooms needs refubishment.
spa was very nice and all staff were extremely helpful - definitely a pleasant place to be based out of, and a very central location for such a big, spread out city. lobby slightly dated, but possible it was just Chinese sense of decor. Recommend signing up for breakfast package, as we did not and ended up paying $50/breakfast for 2 which is ridiculously expensive over there
Location and convenience to subway and expressway. The shower was the worst that I had experienced in many hotels and that water smelled foul. It was impossible to regulate the water temperature. If I had more time I would have switched rooms.
Modern, great service,, good food and wine. Convent to city and shopping. I will stay again.
Location was great!
Staff very available and kind; the hotel is quiet, close to shopping area and places of interest
the rooms are excellent. I didn't like the construction goin on and food needs improvement
I enjoyed the very nicely done rooms and the service is very good. Suggest to put in more emphasize on food outlets and some music in the lobby cafe. Needs more life.
I enjoyed the room and the facilities. Its very near most of the places I wanted to go to. Transporation like taxi and subway is so easy. I even took the subway from the airport straight to the hotel. I did not like the fact that my room was at the back facing another building. Service have deteriorated through the years.
My original booking was for 7 days/6nights. I wanted to check out over the weekend and re-check in agin on Mon. I was informed that they cant guarantee a room for me and the new rates will be diff and also insisted on full payment if I checked out. Given the standard and quality of the hotel, this was really unexpected. Internet should be free in the rooms given the room rates charged
This is a great new hotel with spacious full optional rooms. Great lunch buffet. The staff seemed inexperienced and slow at check-in and check-out. (Hotel had been open for 4 weeks). When I wanted to extend my stay, they came up with a rate that was 40% higher!
We had a very good stay in the Swissothel non!
Clean & big room. Comfortable interior decoration. Attitude of staff in reception isn't like 5 star hotel. Not enough hot water to take bath.
Very comfortable hotel, superb attention to detail, very friendly staff nothing
i am 6 years old. i came with my mummy. they have a fab swimming pool. As you'll see from the above my son loved it - the service was great and they did little things to make his first trip to Shanghai really special. The service was first rate - nothing was too much trouble and the library of DVDs was great for when all the sightseeing and swimming got too much. It was handy for the metro so we got about easily and is also fairly near a great vegetarian restaurant called Vegetarian Life which he loved too.
The bed linens. The layout and views from the room. the pool and spa rooms. the breakfast. The pool was very long but narrow so that no more than 3 or 4 people could swim at one time.
The room design was amazing. .
The Spa was perfect and well kept.Good flexibility in leaving room time. Good value for the Money. Overall carpet in room very old and dirty.
The Hotel is comfortable and clean. Very near the subway (Line 2) and easy to move around. The Counter Manager (Andrew) is very helpful in providing us with very clear instructions on how to move around the subway and to the places we wanted to go. The chambermaids were very thorough with their work and were curtious when they met us.
In general the hotel is well located, clean and for the time period in question (Shanghai Worl Expo), reasonably priced. Tricky as to breakfast coupon issued to guest. Assuming that breakfast is included (as I did) and if you used the coupon, hotel will charge you 170 RMB (about US$25 each) rather than the US$12 indicated by Booking.com. Front desk staff (one named "Fofanny") was rude and uncooperative and matter only get resolved thanks to Front Office Manager, Mr. Lance Mou.
the staff speak english and are very helpfull. the rooms are always clean and the location is perfect. spa is very expensive and is ten times what you get for the same service a few steps outside the hotel.
hotet staff very poor hotel staff
the facilities are nice and clean, definitely not 5 star but good value for money the internet is expensive and very slow, for 15.-$/day service should be working well. The breakfast organisation is a disaster
Seemed to be pretty clean and down town. I came from the airport and it was a pretty long drive but all seemed good The building was very cold even after running the heater all night. The bed wasn't all that comfortable.
The King Size bed. Avoid the Chinese massage place at the 3rd floor.
Location was good. About a 10 min walk to Jingan subway. The one thing that really rubbed me the wrong way was they charged about $6 for internet in the room, but offered it for free in the lobby. However, they discouraged people from using it by placing 0 chairs in lobby, except for around a cafe with explicit signs that sitting there requires purchasing food or drinks at the cafe. Who ever heard of a hotel with 0 chairs in the lobby? It's a really cheap move.
I appreciate the hotel's housekeeping staff very much. I found it so difficult to communicate with concierge staff in English. It would be more convenient if there were some staff at your front desk who can speak English well so that English- speaking guests like me will recommend your hotel to others.
Excellent location close to many facilities, very friendly staff - not always speaking english but willing to assist you Very high cost for use of internet! Very noisy - some kind of turbines working day and night just outside our window!
The location of the hotel is very good to visit the shopping area of the city and it is not noisy at all even if close to the roadway. Staff is nice and helpful whenever their English is quite poor for a 4 stars hotel. Breakfast is not included and costs too much. Fridge bar inexistant. Room to small for being a deluxe. Then I personally did not like (my man yes of course!) the presence of too many easy going women at the bar during the night........................
Good location and very reasonable price We had to change rooms twice because there was a huge leak in the pipe when the bath was emptied, it flooded the floor. We changed again when we checked in for a second time and thew room was too hot, nothing could be done to bring down the temperature due to the internal heating system being turned on and overheating it, and the aircon was not working.
The staff were extremely helpful with all requests.
I like the location and the convenience for moving around the city. The promptness of the hotel staff is also remarkable. I don't like the sewer odor that's hanging over at the hotel entrance; getting out of the cab when arrived at the hotel, the pungent was offensive.
Stayed here many times, efficient, clean and all the facilities work. Breakfast has gone down hill since my last visit -- little in the way of European food -- as much as I like Chinesse food but not for breakfast!! Also it was difficult to get tea and coffee and I had to keep asking for refills.
I have stayed at this hotel on a number of occasions and it is an ideal location for my business meetings. Good internet connection in rooms is very useful. Gymnasium could be better.
good value for your money (I paid 400 yuan), very good breakfast, not far from the metro, friendly staff Internet was too expensive (120 yuan per day) - I do not understand why I have to pay fot it since the hotel has a flatrate.
The location was OK room was not so clean wall papers from walls were comming out.
hotel is situated in the centre of the town, very convenience for tourists who only stay a few days in Shanghai to move around, the sabway is not far.
Easy check-in . Great choice at breakfast. No,.
The facilities and rooms
location, very close to downtown and shopping did not have the room I booked so was given a twin instead.
A good location close to shops, cafés and restaurants The breakfast buffet was lousy, and the staff not serviceminded.
How the Staff Treated Angie & I. I am Danny, Angie's Husband, taking this survey. I cannot say anything negative about the Jing-An Hotel. In Fact, when Angie Booked it as part of our Trip, I was Thrilled to be returning to the Jing-An. We stayed there during the '2K8 Olympics, & I became Buds with 1 of the Assistant Managers, who is still there. I wish he'd get in touch with me so I can send him a picture of He & I from '2K8! I Guess I'll just have to Mail it. . . . .
Rooms were nice and the location was perfect. Found the rooms overpriced along with the bar.
To enter the hotel you need to climb stairs, only way is to carry your luggage. I arrived with taxi and the bellboy had an arrogant attitude and looked reluctant to help me with my suitcase! One of the receptionist staff had the same attitude issue. You can't enter the garden (which was 1 of the main reasons for choosing hotel), hotel interior is old/worn down. Facilities are poor.
Good location. interesting architecture and history. often difficult to communicate with staff - not many spoke English well eneough to make our requests known.
good location and staff a promotion in which they promised you a free upgrade in a superior class that actually they haven't done
The hotel has big rooms. The service has international standers. The workers were professional but could be nicer. The location is nice (close to the subway – 10 minutes walk). Good choice to stay (quality/price).
This is a beautiful old-world European hotel. Our room had magnificent woodwork. The concierge was very helpful. The tub enclosure had quite a bit of mold on the tile and the ceiling. The bed was the hardest I've ever slept in. At first I had to check to see if there really was a mattress.
This hotel is neither good nor bad. Internal equipments require to be refurbished.
The location, modern ambiance, value for money, services/ facilities are all good. I have booked again en route back to Australia and provided the rates do not become too expensive I will use this hotel again on busines trip to Shanghai - I travel to China/ Shanghai every two months. The air conditioning temperature in room is set too high and I was not able to adjust the temperature. The sevice engineer seemed not to understand my complaint and I spent a week in a 'warm' room. I believe internet should be free of charge as it is in most five star hotels these days.
the rooms were very comfortable, beautiful bathroom hotel staff should improve English (as everywhere in China)
There is a very little member of staff at the reception compared to the number of rooms causing some delays if you needed some help at the peak time. All the rest was very good. This hotel is very good value for money.
Close to railway station. Nice shower. Air conditioning not great. No bath