Location is very nice Clean and open area. There are no electric kettle to make water hot
I stayed here for a night; expected to have terrible night but it turned out to be a decent stay. I would certainly recommend to my friends.
Cheap room, free wi-fi, easy check in and out, easy to get 5 dollar deposit back Clean room mostly, fridge and microwave included. Bed was fine for a hotel Someone brought ironing board and iron on request Shady motel area and other guests were shady. Wi-fi speed and reliability very poor. 5 Dollar deposit for entry card is silly Soft pillows with no support. Didn't come with ironing board and iron originally
TV channel selection was about it.
It was what we expected for the price we were willing to pay and the location was ideal. The staff was respectful of our requests. Plus, the room size for the king bed was very nice. The main disappointment of the trip was the lack of parking. By the time we got back each night it was full. We thought we finally found a spot that didn't have a 'no parking' sign, but ended up getting a ticket anyway.
Nothing The room was so dirty and bad service
nothing good service, room clean, breakfast, noise
We were close to where we needed to be for a cheap price. * Weird Smell * Furnishings were old and beaten up. * Noise Outside * Wall unit A/C * Only packaged danishes for breakfast. * Front desk manager stays in a back room... possibly sleeping? * No counter space in the bathroom
This hotel was absolutely DISGUSTING!
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No Yes. 1. Stuff is not friendly. 2. Room is very dirty. 3. It charges me 20 more when I check in for a two-bed room. 3. It said they provide breakfast, but the breakfast is very very simple, it means no breakfast. 4. AC is very noise when it's on.
This guest did not leave comments about this hotel.
At least the AC got the room cold in under 30 minutes Refrigerator was broken. The fan looked like it hadn't been cleaned in YEARS literally dust hanging off and cobwebs. The Room was 90 degrees when I arrived. There was about 30 flying ants in the bed room one night that I killed.
The room was bigger then I thought I was. Everything was great
The room is small and dirty, the staff is impolite and not friendly.
Will not stay there again
Staff was nice. Location was good to getting to good restaurants. Room should have been cleaner. I went to give my baby a bath and there was hair all over the tub. I also kept finding hair that was not ours on the counters, desks and on the bed. We were pretty grossed out by it.
The staff was very helpful and quick/attentive. The checkout out was a quick second and did not take even a full minute! Unfortunately, the room we were initially given was still dirty and not ready when we walked in. We were then given another room. Personally, we should have been given an upgraded room but we were perfectly fine with the other room we were given.
Close to where my family lives. Mostly clean except for the smelly hallway carpet. Some staff were great and some were ok. Nice accomodations #1Upon arrival when we went up to the floor of our room the hallway had a strong damp smell, similar to body odor, probably from the carpet. We almost returned to the front desk for a refund but once we got into out room we did not smell it. #2 After a couple of days I realized that my back pain which made it uncomfortable to sleep through the night was caused by the bed which had comfort controls that were not working. Upon realizing this I requested the bed to be repaired that morning. When I returned at the end of the day I discovered it had not been repaired. They did give me that night without charge but i did experience a poor week of sleep. #3 I was surprised that with the price that we got the room for breakfast was not included.
Pretty good price, room was clean. Fridge and microwave in-room. Wifi included. Staff could be very inhospitable. When we went to check out we heard an employee snoring behind the front desk. When we went to ring the bell for service, he very rudely yelled at us to leave the keys on the counter - he never came out. Also had a maid knock loudly on our door asking about our checkout status when we had confirmed a late checkout with the front desk 2 hrs prior. The advertised breakfast was pretty lacking (just a pair of dry cereal receptacles and a canister for coffee/tea). Some things in our room were broken (light switch).
Just the bed. View was the roof! All.. It eas in construction, a mess, i dident smoke and gor cjarged for smoking 200!
The room was very clean and bed was comfortable. Staff was very friendly and helpful. It's in a great location! Family friendly. Location is excellent because it's right across the street from Montebello mall and it has the movie theatre right up the street.
We loved the pool, the restaurant, our room, the cleanliness, and no hidden charges. Bonnie, at the front desk used our name, when she said good morning, when we came down for breakfast. It was a very nice touch. No.
We were a family of 5 who needed something near LA but not too close and this was perfect. Right near the freeway entrance for a 15min drive to downtown.
Friendly staff and clean room. Older hotel that is under construction, not aestthetically pleasing in particular outside area of premises.
We accidentally left an expensive hair straightener in the room, and called to get it back. There was no trace of it.
Heard music in our room coming from outside all night long.... Front desk staff unhelpful and unpleasant.
Needs massive refurbishment. Everything old and tired... Furniture, bed, HVAC, you name it. Parking also was $19/$21 for self/valet... too high.
The beds are clean and comfy The staff was great The bell hopes did everything for you with a smile The bar staff understand your drink needs The front desk staff is quick and good The shower had a clogged drain It was fixed but it was the down side of the trip
Room was clean and bed was super comfortable Tub was leaking and it didn't drain well so there was always a collection of water
Efficient check in Clean room overall good experience Bar service could be much better
Fast check in, easy parking, courteous and efficient staff. We arrived, had valet parking ($2 difference between valet and self-serve overnight parking cost). Walked right up to desk with no wait. 3 minutes later I had keys in my hand. Room was clean and adequately appointed. In the morning my receipt was waiting for me and a call just before I left my room had my car waiting by the time I was in the lobby. Complete lack of jet packs and flying cars but I've yet to find a hotel with an adequate supply of them.
I thought the staff was exceptionally courteous and helpful. In general, a very pleasant place to stay, and I would stay there again. The hallway by my room smelled musty, like a dog on a rainy day. The price of valet parking and breakfast seemed mysterious to me, poorly explained and arbitrary.
Near old town Pasadena and good restaurants The price was a smudge too much
Front desk staff was sub par.
The location is good! The room. A lot of noise. Horrible view.
I was with a group of teachers in town for a conference at the Pasadena Convention Center, so it was nice that we were within walking distance. I will definitely be staying at another hotel next year. If you wanted internet it cost $10, there was no refrigerator, the girl at the front desk was rude and unhappy to help, the Starbucks on site only served coffee and tea (espresso machine broken), and you could hear the noise from the adjoining rooms.
Location was decent. Food in the bar was pretty good. The rooms were super outdated and old. Paid for an upgraded room and the bathroom was the size of a very small cabinet. No outlet covers in our room just exposed plugs.
If you are in Monterey park for Chinese food, you can't beat staying here. Renovation starts at 9am
The staff was extremely pleasant, and helpful. They greeted me each time, with a genuine smile. I would recommend this hotel to anyone.
This is a very comfortable and convenient hotel that our friends in Los Angeles strongly recommend us to stay. They also told us that it is a best hotel for Chinese tourists because of its best location. We will choose this hotel for our next trip to the US. For the time being we have no unhappy experience during stay in this hotel
Nice rooms. The web site for the hotel under amenities said free breakfast. We did not get ffree breakfest. Even when I pointed out to the staff and showed Them. They said it was because I booked through a different web site. But under amenities listed is pool workout room and I was allowed to use those amenities. Free breakfast is always a consideration when I book hotels. So I was bummed. Started my day off bad.
Good food close by A little far from beaches
Centrally located, friendly staff, knowledgeable people, and rooms were spacious.
the front desk staff was great.
complimentary breakfast The bedding had holes. outdated shower. Blood stains on the shower curtains .
Good value. Coffee maker didn't work.
It has a lot of parking spaces My friends and I stayed in the hotel for 3 nights, and the WIFI there was not working at all the whole time
Nothing! Everything! Curtains dirty, furniture old, sheets stained, carpet dirty.
The interior of the room was very nice for a 2 star hotel.
Nothing! The front desk lady snapped at me for no reason. She needs to control her moods.
There was no room for parking, there was hair in the bath, price overrated
The air conditioner was fantastic because the Heat in LA that weekend was unbearable.The room was large and had a refrigerator as well. The room cleaned everyday with new towels. Our car had a carport and was kept out of the sun. Price was reasonable. We had to go upstairs with our belongings and suitcases. We should have told them when signing up that we were seniors.
The sink leaked. The bathroom had a terrible moldy smell, so much that I had to keep the bathroom door closed. The electrical outlets would not hold the chargers in and kept falling off. The toilet didn't even flush properly.
I did not like anything about this hotel. DO NOT STAY. The room/floor/restroom was dirty. Tub had ALOT of mold. Door was smudged with red substance. Booked hotel for 3 days and left after the first night. I know there's no refund but I should be given a refund! People were loud and fighting outside the door.
Wonderful bed - sheets, blanket, mattress Hotel - warm and clean Staff - warm and engaging Centrally located
Modest accommodations Nothing special for price
Convenience Refrigerator did not work
Very clean and elegant
Staff was stiff
The hotel was clean. Check in was fast and the valet service was prompt and attentive. Make them walk the room with you at check out. I was charged a $50 smoking fee when I don't smoke.
Make sure you look at the room beforehand. It was TINY.
Room very quiet, clean Parking expensive and difficult to access
Place is getting tired. Needs a refresh in the rooms
Staff is awesome Very helpful and friendly. They met every need and then some for my family.
Beautiful hotel, friendly staff, great food, and fun activities within walking distance! We had our dog with us and he enjoyed his stay too! We especially loved the Westin white tea products!
We had problems getting the room cool. Engineering came up once and promised to come back, but it was still too warm in the room. Otherwise it was a lovely facility, great location, terrific staff.
The fruit infused water in the lobby!
Great location next to civic center and Paseo de Colorado. Walking distance to popular areas of Pasadena. Bed was very comfortable, and I loved that it had a refrigerator and an iron in room so I didn't have to wait for someone to bring one. Room had been updated nicely. Staff was helpful and friendly. Staid, corporate looking hotel, not a charming boutique hotel. Pool area and fitness area were small - felt a bit cramped. There was a huge area next to hotel that was just a vacant plaza. Not sure if it was on hotel property, but if so, should make use of this for nice patio or larger pool area. Exterior and hallways could use a refresh like the room had - that looked worn or dated. Good hotel, but could be much better, given its great location.
The location is good. We come to LA for a wedding and stayed in Sheraton Pasadena. We had stairs in our room (between the bathroom and the main room). The bathroom did not have enough counter area for my makups (mine are very basic makeups, minimals for one to use). I had to put the makeups in the room. The trips between room and bathroom had to go the stairs, up and down. This was a terrible experience.
We needed a hotel in downtown Pasadena and the Sheraton was centrally located. The rooms had everything that we needed, including a mini refrigerator, iron/ironing board, lots of storage space, Ethernet jack and wireless internet. Also, I liked that parking was inside a garage rather than a surface light. The hotel was extremely clean and the staff was polite and helpful. I wish I could have stayed longer.
Upon arrival had to wait about 30 minutes to check in due to reception staff running the nigh audit. Not a nice experience to wait for half an hour to check in at a hotel at 1:00 am. For some reason, they had us checking out a day earlier than set reservation. This led to our room being re-keyed and not made for when we returned at 10 pm after a day of being out and about. Not a good experience to show up to a hotel room with beds not made and towels on the bathroom floor.
Close to the freeway, making it easy off and on. Near to other eating places and shopping. The breakfast buffet was not that good for the price of $30 plus tip. The service however, was good. The bed were to low, making it difficult to get in and out of the bed. The room was clean and confortable.
Location Torn carpet, mold in bathroom, very low beds (typical of water beds in the 70s) noisy fan on heat pump, expensive breakfast buffet. We will not stay again.
The hotel is very quite in nice busness area, safety and secure nearby alot of restarents, The hotel A/C very old type with some noise, The worker in the in the restarent during breakfast time they are not to the level for trealing the people
I had a small issue ( the room next door was having some kind of party) normally I'd go with the flow... But I'd been in Vegas all week for work and i just wanted some peace and quiet. I called downstairs, they moved me from the 5th to the 9th floor and gave me 2 drink vouchers. Great price, I stayed in a hotel the night before at 2 times the price and it wasn't half as nice. I will be staying at the Doubletree Monrovia next time I'm in LA.
Friendly service, clean and functional rooms at an affordable price for the location within walking distance of the convention center and old town.
Breakfast was ok. Dowtown at 5 minutes by feet. During the night, the noise of the air conditioner of the neighbor room was too loud.
quick procedures, thick walls, i.e. no noise from neighbouring rooms breakfast monotonous
good location, clean room, free parking, free wi-fi, breakfast included, microwave and refrigerator in the room Wi-Fi signal a little weak in my room, on/off connection
Easy access, large room, comfy beds Breakfast was not so good. Egg yolk in boiled egg was overcooked and almost green.
Liked everything! Especially the complimentary shuttle service.
The hotel was first class all the way, from the magnificent grounds to the first class dining, to the rooms and the staff.
fantastic place and great value-food was superb as was service!
A gorgeous historic hotel with wonderful vistas in a posh quiet nieghborhood! No coffee/tea maker in the room. They brought me hot water however!
We have stayed at the hotel several times. We like the staff, the setting, the comfortable beds, the pool and the exercise facility.
Beautiful location. I wished rooms were little bit bigger, but was still good enough for our family. We had a pleaseant stay.
The room and pool seemed clean enough. We rarely let housekeeping in for short stays, so we can't speak to that. Parking lot is terrible. Very small, horribly laid out and the spaces were tiny. Expect dents. The hotel is way overpriced for what you get. Rooms were clean but dated and ugly. The internet connection was spotty at best. We were also given a double queen when we booked a king.
Nice beds (although very high) and pillows. Breakfast was good! The breakfast lady was very friendly and quick at refilling the breakfast! The TV cable was out the whole night and next morning but it wasn't their fault, there was a big storm. They had a cable truck there when we came but it was still never fixed. I think they should have gave us a discount but didnt! no receipt because computer was out...again I'm sure because of the storm!
that is was located on Colorado Blvd not far from downtown old Pasadena. too little parking, not very kept up and not well cleaned.
The stay The reception did not know what to do. Disturbed my stay.
I liked that they served breakfast that was included I didn't like the fact that, I had to give a $100 deposit up front. That caught me by surprise, which I didn't like. I have gotten best western before and I didn't have those hidden charges. So that left us with $100 less for our weekend and that didn't go well for the kids.
Location, breakfast, nice office people. No chair for guests to sit on. Had 2 of our friends visit, but the couch is not enough. Put a small chair in the room.
It was a good experience.
easy freeway access and access to our specific event it was a little run down - TV didn't work right
Overall, the feeling was modern, clean, comfortable, and a place where I could do work as well as relax. The place is under renovation. There are still a few things that needed to be done in the room especially in the bathroom. But they were minor details, that will probably be addressed as they complete the renovation. The shower head was too high.
The price was relatively good. The bed was fairly comfortable. No counter or shelf for placing anything in the bathroom. No hooks for bathroom towels. The shower curtain did not keep water off of the bathroom floor--water went right through it. The bathroom didn't look completely clean. This made me suspicious of the cleanliness of the rug--the rug was dark making cleanliness impossible to discern. There was no place to eat the meager complimentary breakfast. The parking spaces are narrow and difficult to get into and there is a shortage of spaces. The room is hot, and the air conditioner works but is very noisy, making sleep difficult.
staff, location, large room, clean strong chemical smell in room, advertised as a suite hotel but missing sofa, lobby very small and sparse for sitting
Its very clean and presentable The parking is too limited
I was in Pasadena for a college visit with my daughter / love the hotel I was impress on how updated and clean the rooms are..... There was no iron or board in the room called the front desk in less than 5 minutes I had the iron and the board in my room.... Tight parking spaces
It was clean and quiet, and the staff was very friendly and accommodating.
Remodeled room with all the amenities. Nice place. Parking lot was full except for one slot, and it was excruciatingly tight.
The bed was surprisingly comfortable. Manager was rude, and tried to overcharge us. Hotel room was filthy. Walking barefoot in the rooms will turn your feet black with dirt. Our door didn't shut all the way unless we pulled it HARD. Hotel stinks in the hallways AND in the rooms. Very limited parking.
Nothing Tattered furniture and a very old, saggy mattress. Place could use some attention /maintenance. If this was a budget motel, maybe ok, no, still not ok. It was way overpriced.
- Good price when compared to what else was around. - Not luxury, but nicer than expected. - Fridge and microwave included. - Not a ton of parking, and some of the spaces were pretty tight to fit into. - Some of the beds our group had were a bit too soft or sloped.
None Staff was smoking weed, could stay there with my toddler! It was horrible shame! I want my money back!
Big room, free vending machine, free breakfast.
Ashley at the front desk was so great, also, Diane, the bartender during happy hour, always knows remembers our group and takes great care of us.. we had the shuttle driver Candy drive us to my parent's house and pick up up, and he was very nice I slept on the pullout couch and it was awful
The free cook to order breakfast, evening reception, parking, and wifi... and, the friendly staff. Everyone looked like they enjoyed working there, very efficient and helpful. Comfortable accommodations. The accommodations were roomy, but it may be time for an update to the bathrooms. Our room didn't get cleaned when we stayed multiple days. Perhaps it was because we left our room late, but other hotels usually checked in with us just to make sure.
Was in the area I wanted to be in at the time and booked quickly It's by a noisy street and there was a number a people in the adjacent room that spoke fairly loud in a foreign language at 2-3 am in the morning. When I called the front desk to point this out they didn't answer.
close to where I needed to be? no hot water or closet
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This guest did not leave comments about this hotel.
Can be cleaner. Should have more supplies and found one plug only. Parking is a problem