Pros:Car was given to me clean Car quality sucks!
Cons:From the moment I walked up to the counter to get my car. The staff member, was on her phone texting. Come to find out later she uses the phone to text her coworkers. (Which is fine) However please just communicate that to the customer. When i got upstairs to get a car, they told me they don't have a car available because it was on hold for someone else. After going back and forth, waiting finally a really nice employee talked to us. (keep in mind roughly 20 minutes had passed) We told her we were on our honey moon and being Hertz members we were referred by someone to just try Sixt. We finally get our car and once we are an 1 hour and 38 minutes out of San Jose, the car starts giving problems. It kept flashing low engine coolant. We had to pull the car over and let the engine cool off. Now we call customer service who tell us to drive back to the airport. We were exhausted from our flight and just let the car cool down. Took it to the hotel and just kept it there, until we got a hold of BMW. HERE IS THE BEST PART! Customer Service department had told me that they were going to send a compliment over to management and management would follow up. NEVER EVER HAPPENED, now I am following up to receive a refund/major discount for this event. Imagine driving and having to pull over every 45 minutes to an hour. It literally sucked. Another amazing customer service moment was when they called me and stated they heard i was having car problems and wanted to switch out the car for me. THEY CALLED ON THE DAY I WAS DRIVING BACK TO leave back home!! All in all, i saved $18.00 by using Sixt compared to Hertz. I'm not saving Hertz doesn't have this kinda of problem but believe me they take care of their customers.