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Staff and less than 10 minutes walking distance to Universal studio Wait for elevator and parking was pricey
Best place to stay when going to Universal Studios, and I go a lot. There's a free shuttle that takes you to the entrance of City Walk or you can walk there in less than 10 minutes via the pedestrian bridge.
The room was spacious...good pillows. Good gym, nice pool. Two elevators were out (and have been for 3 years!), making trips up and down sometimes very lengthy. You can call the operator each time you go to the elevator asking to be picked up, but how ridiculous for a hotel of this caliber. Restaurant food was boring. All three places to eat at the hotel had the same menu, with tiny differences. The first meal or two it is fine, you can find alternate foods to eat, but after a few days, a change is necessary. It cost $18 for a so-called, all you can eat 'continental breakfast'...yogurt, fruit, cereal, muffins and coffee! This Hilton is near the Universal City Walk, all franchise restaurants so no good food nearby for real foodies...if you like buffets with all you can eat, this is your place.
Everything was perfect
Close to Universal Studios The outside hallway carpet was greasy and muddy. Even after having them clean it, we continued to bring grease and grime and dirt into our hotel room. Our entry walkway was pretty disgusting because of it.
The staff, the comfy beds, location Funny smells, noisy electronics/shower, parking price. The place is good but could use an update
Staff was great, location to other attractions The parking garage was pricey considering I paid 200.00 a night should get a discount when staying. The elevators were all not in service. Breakfast was too expensive for a weeks stay. I couldn't find a salon inside for service.
Walking distance to universal and reasonable droving distance to many LA locations. Cost of parking.
The pool, corner room & breakfast. The parking situation upon arrival.
Make sure you look at the room beforehand. It was TINY.
Bed Cleanlinnes Bed Price
The hotel was clean. Check in was fast and the valet service was prompt and attentive. Make them walk the room with you at check out. I was charged a $50 smoking fee when I don't smoke.
Room very quiet, clean Parking expensive and difficult to access
Very clean and elegant
Place is getting tired. Needs a refresh in the rooms
Staff is awesome Very helpful and friendly. They met every need and then some for my family.
We had problems getting the room cool. Engineering came up once and promised to come back, but it was still too warm in the room. Otherwise it was a lovely facility, great location, terrific staff.
Beautiful hotel, friendly staff, great food, and fun activities within walking distance! We had our dog with us and he enjoyed his stay too! We especially loved the Westin white tea products!
Modest accommodations Nothing special for price
Staff was stiff
Location is great, staff were nice Bedding was inferior, restaurant was overwhelmed,
Beautiful location. I wished rooms were little bit bigger, but was still good enough for our family. We had a pleaseant stay.
The hotel was first class all the way, from the magnificent grounds to the first class dining, to the rooms and the staff.
A gorgeous historic hotel with wonderful vistas in a posh quiet nieghborhood! No coffee/tea maker in the room. They brought me hot water however!
fantastic place and great value-food was superb as was service!
Liked everything! Especially the complimentary shuttle service.
We have stayed at the hotel several times. We like the staff, the setting, the comfortable beds, the pool and the exercise facility.
The staff was very friendly and helpful. The design was fun but also honored the history of the hotel. Great location. No pool but they are going to have a roof top pool at the end of phase 2/ the end of 2016.
The rooms are so modern as well as the entire hotel
Love the bathtub and heated toilet seat. King size bed so comfortable. The cost of the deposit and hold on the room was over $600!!!
How modern it was. Parking was a bit pricey.
Clean, courteous and friendly staff Check in with car park is a bit confusing $23 over night parking unnecessary. Pretty safe street parking in surrounding
The room was spacious, modern, luxurious and clean. The bed was comfortable with good sheets and pillows. The bathroom was gorgeous tile with a really nice showerhead and good lighting. The air/heat was easy to control, the fridge/coffee maker were great and the electronics charging was a great bonus. Front desk staff and valet were really friendly. Have a less expensive self-parking option.
Very intriguing, comfortable. And ultra modern unique design like I had never seen before.
Super cute boutique hotel in a great location. Close to Paseo and to Old town. The staff was super friendly. The placement of the bathrooms were a little strange. No real privacy, so odd for newer couples.
The hotel is located in a recently renovated 7 story 1920/30's building in downtown Pasadena. Close to banks, restaurants and shopping. Décor is chic modern. Due to it's newness, rooms and public spaces were very clean, fresh and attractive. The hotel has expansion plans for this year to include a centrally located pool area. Staff was very friendly. Parking is strictly valet and off site. I did not use the restaurant or bar areas and my stay was just 1 night.
The staff were fantastic: very friendly and they went out of their way to make my stay comfortable. The room was clean and nicely appointed. The in-hotel food was great too. The location is good for CalTech, less than a mile to walk in. I have the impression that the hotel's rate is normally over the GSA limit but this time -- thankfully -- it was not. There's really nothing I didn't like. No microwave but you really don't need one in this location (downtown Pasadena); there are restaurants everywhere.
Bath tub spa. Toilet. Big TV Keurig cups, water bottles, and toiletries were not restocked on regular basis. Studio still felt small.
The Hotel was clean and staff was super friendly but the parking wasn't free, $21 dollare a day. Yikes! No free parking.
I loved the bed but that's about it. When I first checked in I was carrying my baby and luggage and had my son follow. Got all the way to my room and my key didn't work so i had to drag it all back down and carry it all back up a second time. The shower clogged up. The tv was in & out and some channels didn't have any volume?! No fridge, no microwave, no table for us to eat on.... (There was a desk my son ate on but me & my husband had to eat standing up or on the bed) Parking is $21 a night for guest. You have to pay for wifi & breakfast.
The pool area at night was beautiful The only thing I would mention is that the additional parking fee was not clear when I booked, I ve found out of this at the hotel
We liked pretty much everything. There's a pool, fitness center, & gift shop. There's also a fully functioning restaurant (The Daily Grill) that is open early & closes late. Great place to have people in the area meet us for food or drinks. Very comfortable rooms with everything you need included. It was nice to have a parking lot in the hotel, but if you opted not to go with Valet, it was a little bit of a walk to get to the lobby with suitcases & such. Adding to that, the parking lot is shared with airport travelers, so there were times at night where we were concerned we wouldn't find any spaces, even though we were hotel guests. But, it still worked out, there were a couple of hidden spots. My biggest complaint is that the air-conditioning unit in our room was very loud & would wake us up throughout the night whenever it clicked on. On a minor note, the business area in the room with the extra outlets had blown a fuse & no power was coming out of it. We let the front desk know. Over-all, these are small complaints (other than the AC).
Great staff Double queen beds seemed a little small and mattresses were not very comfortable.
Great value for the price. Only thing that I can point out was check in. We had to wait for a room to get cleaned even though we were checking in 2 hrs past regular check in. Also no hot tub. :( staff was top notch. I have never had towels delivered so fast. I swear they were to us before I hung up, haha
I did like that the front desk accommodated us despite the miscommunication about check in. They gave us free overnight parking as well. I did not like that guest parking was so expensive. Even just for a few hours would be pricey just for a quick visit.
Room was very clean and staff was very polite.
We stayed there before going to vegas for our honeymoon... Awesome place, staff is extremely friendly, totally recommended
Staff was very friendly and helpful. No breakfast for guests unless you pay at the restaurant or order room service.
I loved the location; close to Universal but also a short drive from Hollywood and Warner Brothers. Walking distance to small restaurants and gas stations. The bed was the most comfortable hotel bed I've ever slept in! And the view from the 20th floor was incredible. The room needs some updating. Dings and marks were visible on the walls and the bathroom showed definite signs of wear.
Close to visit Universal Studios and not far from airport.
Arrived with family and Young Children. At midnight had a fire alarm that told us to exit the building via Staircase. We did. carrying 2 children and 20 flights of stairs later. We were told, It was the steam from the kitchen that caused it, go back to the room. 1 am, this gets repeated again. We get told someone was smoking, go back to the room. This happens again. We just go to the staircase with no energy to walk down 20 flights of stairs. We call 45 min. later to find out (false alarm). So next morning - the staff gets approached and we get told oh there was a party on the 21st floor that was using a fog machine. I asked why not have a PA system in the stairs so you can notify the people to not panic or there's a fire on the 2nd floor or anything. They said oh I know.. WTF.. I know. I just left with family never to return to that one again.
The public area is very nice Check in was very delayed. No iron in room. No wifi and public computers didn't work properly
Location as it is closed to the Universal studio No water being provided
Location, location and location - that's the only thing positive about this hotel. Otherwise, it is no better than a poor hotel with bad everything - Rooms are aged (badly need remodeling) - Rooms are not kept up and clean (there was mildew buildup around the sink and it was blocked for us) - Service is poor (45 min to get shower cap)
I like the assistance the hotel provided in helping us plan our trip and visit sights around the area. Our room had a used cot in it when we arrived, but they handled it quickly and moved us to a new room.
5 minutes walking to Universal Studios! Staff was super friendly and the room service was fanastic. Nothing!!!!
They charge extra just to use wifi, which is typically a standard accommodation everywhere. The place is run down.
I did like that my room was ready on time and that it had a view. When I arrived there was a leak in the restroom that they did not fix... I has the same issue with the water leaking from the toilet when I woke up the next morning. Also the morning I checked out the TV did not work and I had to call room service to fix it and reprogram it. The price was not up to par with the type of room I was given.
Vary close to park and city walk. Vary clean and friendly service.
The proximity to Universal studios was great. The porter/valet, front desk and concierge were all very friendly.
Very nice room with good comfort Expensive breakfast! Including tax and normal tip we paid almost 70 dollars for a three persons continental breakfast (toast, muffin and fruit).
this hotel had the most comfortable bed i have slept in away from home. the stylish simple decor is relaxing and the small details are appreciated. the central location is one of the primary reasons i selected this hotel. very pleased with my experience at this hotel.
The guy at the front counter was very helpful room was clean but on the street didn't like that didn't seem like a four-star but did have a minibar valet guy stunk up my car not going back to this hotel because a dirty animal
This is a very efficient, comfortable and stylish hotel. The staff is friendly and professional. Clearly, they hire customer oriented staff and pay great attention to detail. I'll definately return.
Very clean Quite far from main la attraction. Neighborhood is a no man's land at night.
Just how nice the staff was and the welcome feeling each time you entered the doors An $93 dollars charge a day later after paying the bill that was not given a reason for what it was for.
The peace and quite and very relaxing and clean Leaving
Everything was great! Would recommend to others
Pillows, beds, comfort of whole room. Excellent staff. Shuttle was lincoln town car. Across from 24hr grocery store. No view just another room 4 feet away. No pool. Spa water was warm but not hot. Did I mention, no pool!
The rooms were clean and comfortable The staff were attentive and courtious The smoke alarm tests Lack of king bed availaîlity
Location ~ ENTIRE STAFF OF HOTEL !! Pool !!
Enjoyed are stay. It's a great location close to everything in Pasadena.
Ease of check-in, parking and room location close to parking. Nothing. Great stay.
Check, some helpful staff Noisy b/c next to vending machine. Ask to be moved. Wanted me to move everything out before changing rooms. Hard with kids. didn't change rooms. Coffee maker didn't work.
Clean and comfortable Upon check out I realized the overbilled me. They billed triple the rate promised when booked. Their response was it will take two business days. After hours of my own time I was able to get it corrected
We were staying at the Courtyard for a family wedding. The negotiated group rate was fantastic...$119 per night for Friday and Saturday. The pool became the gathering place for all of us staying at the hotel. Loved the space. It allowed us to spend more time together. The restaurant food was much better than expected. The hotel would not honor the group rate for Thursday night. All of us traveling from the east coast had to fly in Thursday for Friday's wedding events. Service in the restaurant was slow.
Water doesn't drain from tub
The Marriott was perfect! Sleek, large, clean comfy room. Mine had a view of the mountains. The location was in the center of the shopping district. Loads of eateries and great shopping.
The price ! The only thing this place has going for it is the location!
The service from the valet to check in to to food service was excellent and friendly and very professional. The room was very nice and decorated. Elevator and hallway carpet looked very dated. Room bathroom was unbalanced and boring. Night stand drawer handle needed to be better wiped clean.
I have never stayed there before. I was pleasantly surprised how nice it was. The resort hotel was luxurious and accomadating.
Staff was great
The claimed every room had a balcony but we stayed in a room without. They were not helpful with our request to upgrade either. Just over all not a good experience.
Nothing The hair in our room, and how dirty it was, and how we still haven't gotten into contact with the manager there
The overall look of the place was very nice. The rooms need to be redone, very tired looking. I could feel the springs on the bed. We went to the New Year's Eve all you can eat Prime Rib and Lobster dinner. Almost everything had an Asian touch to it. Meaning the steak was Medium to Medium well and up. The lobster was cooked in a brown sauce. Just really not what we expected.
I would definitely go back
grounds view from room window free parking noisy toilet when flushed low battery for safe in room short range from TV remote to TV
Golf courses Ike & Babe Elevator noise Inconvenient restaurant location from lobby
We loved the pool- great view and super relaxing. We were able to order margaritas from room service out there. Nice central location for visiting Disney and Hollywood.
The staff was extremely pleasant, and helpful. They greeted me each time, with a genuine smile. I would recommend this hotel to anyone.
Nice rooms. The web site for the hotel under amenities said free breakfast. We did not get ffree breakfest. Even when I pointed out to the staff and showed Them. They said it was because I booked through a different web site. But under amenities listed is pool workout room and I was allowed to use those amenities. Free breakfast is always a consideration when I book hotels. So I was bummed. Started my day off bad.
Centrally located, friendly staff, knowledgeable people, and rooms were spacious.
Good food close by A little far from beaches
This is a very comfortable and convenient hotel that our friends in Los Angeles strongly recommend us to stay. They also told us that it is a best hotel for Chinese tourists because of its best location. We will choose this hotel for our next trip to the US. For the time being we have no unhappy experience during stay in this hotel
If you are in Monterey park for Chinese food, you can't beat staying here. Renovation starts at 9am
easy freeway access and access to our specific event it was a little run down - TV didn't work right
The stay The reception did not know what to do. Disturbed my stay.
Nice beds (although very high) and pillows. Breakfast was good! The breakfast lady was very friendly and quick at refilling the breakfast! The TV cable was out the whole night and next morning but it wasn't their fault, there was a big storm. They had a cable truck there when we came but it was still never fixed. I think they should have gave us a discount but didnt! no receipt because computer was out...again I'm sure because of the storm!
I liked that they served breakfast that was included I didn't like the fact that, I had to give a $100 deposit up front. That caught me by surprise, which I didn't like. I have gotten best western before and I didn't have those hidden charges. So that left us with $100 less for our weekend and that didn't go well for the kids.
Location, breakfast, nice office people. No chair for guests to sit on. Had 2 of our friends visit, but the couch is not enough. Put a small chair in the room.
Overall, the feeling was modern, clean, comfortable, and a place where I could do work as well as relax. The place is under renovation. There are still a few things that needed to be done in the room especially in the bathroom. But they were minor details, that will probably be addressed as they complete the renovation. The shower head was too high.
that is was located on Colorado Blvd not far from downtown old Pasadena. too little parking, not very kept up and not well cleaned.
It was a good experience.
The room and pool seemed clean enough. We rarely let housekeeping in for short stays, so we can't speak to that. Parking lot is terrible. Very small, horribly laid out and the spaces were tiny. Expect dents. The hotel is way overpriced for what you get. Rooms were clean but dated and ugly. The internet connection was spotty at best. We were also given a double queen when we booked a king.
My only suggestion is that the room service could be a bit nicer for the price... plasticware?
Staff was amazing (though having a newborn with us helped). Young pregnant woman at front desk (didn't catch her name) was exceptionally accomodating. First night was broken by several members of a wedding party banging on our door and being loud in general.
Ita the nicest holiday inn i hqve ever seen and the girl at the front desk told me it was the biggest too. Also PARKING IS FREE. . . A rarity in LA It was all good
The rooms were amazing, and the view was very beautiful! The workers were very polite and very outgoing
Had frig and mirowave in the room . Our room had a connecting door in it. The one night someone in the other room went to sleep with his tv volume up. beginning of the night we were able to sleep but as it got to early morning it became a problem. However when we tried to fix problem they quickly helped solve the issue.
The rooms were very nice and comfy. Nice size bathroom. The non-smoking rooms wreaked of disgusting stale cigarettes. As a non-smoker, it made me gag!!
I enjoyed the entertainment Friday and Saturday night. Kareoke and the house band were awesome The pool area could use some upgrades and a jacuzzi
It was unique with every room having different murals and great location, very friendly hotel staff, and they even have a coffee/espresso machine at all hours of the night as well as pastries provided in the morning! Would definitely recommend for a trip to LA and will be staying here again! Limited parking in front so have to park in the back lot
excellent spacious room, iphone/ipod connection with tv, very good bed, shower, air conditioning, everything works great. very well decorated room, light inside. close to warner bros, just 10 minutes by car to universal studios and 30 minutes or less to six flags magic mountain.
David was very helpful, we had a bit of trouble finding our way however he talked us through it all and we arrived eventually. We end up extending our booking by 2 nights as the stay was comfortable. I confirmed on check in that my credit card was being used as a pre auth only, however when checking out i was informed my card had been charged without letting me know and i could not charge my stay to the correct card and nothing could be done about it.
The location is good! The room. A lot of noise. Horrible view.
I thought the staff was exceptionally courteous and helpful. In general, a very pleasant place to stay, and I would stay there again. The hallway by my room smelled musty, like a dog on a rainy day. The price of valet parking and breakfast seemed mysterious to me, poorly explained and arbitrary.
Near old town Pasadena and good restaurants The price was a smudge too much
Location was decent. Food in the bar was pretty good. The rooms were super outdated and old. Paid for an upgraded room and the bathroom was the size of a very small cabinet. No outlet covers in our room just exposed plugs.
I was with a group of teachers in town for a conference at the Pasadena Convention Center, so it was nice that we were within walking distance. I will definitely be staying at another hotel next year. If you wanted internet it cost $10, there was no refrigerator, the girl at the front desk was rude and unhappy to help, the Starbucks on site only served coffee and tea (espresso machine broken), and you could hear the noise from the adjoining rooms.
Needs massive refurbishment. Everything old and tired... Furniture, bed, HVAC, you name it. Parking also was $19/$21 for self/valet... too high.
Fast check in, easy parking, courteous and efficient staff. We arrived, had valet parking ($2 difference between valet and self-serve overnight parking cost). Walked right up to desk with no wait. 3 minutes later I had keys in my hand. Room was clean and adequately appointed. In the morning my receipt was waiting for me and a call just before I left my room had my car waiting by the time I was in the lobby. Complete lack of jet packs and flying cars but I've yet to find a hotel with an adequate supply of them.
Heard music in our room coming from outside all night long.... Front desk staff unhelpful and unpleasant.
Efficient check in Clean room overall good experience Bar service could be much better
Front desk staff was sub par.
Room was clean and bed was super comfortable Tub was leaking and it didn't drain well so there was always a collection of water
The beds are clean and comfy The staff was great The bell hopes did everything for you with a smile The bar staff understand your drink needs The front desk staff is quick and good The shower had a clogged drain It was fixed but it was the down side of the trip
We were a family of 5 who needed something near LA but not too close and this was perfect. Right near the freeway entrance for a 15min drive to downtown.
We loved the pool, the restaurant, our room, the cleanliness, and no hidden charges. Bonnie, at the front desk used our name, when she said good morning, when we came down for breakfast. It was a very nice touch. No.
The room was very clean and bed was comfortable. Staff was very friendly and helpful. It's in a great location! Family friendly. Location is excellent because it's right across the street from Montebello mall and it has the movie theatre right up the street.
Just the bed. View was the roof! All.. It eas in construction, a mess, i dident smoke and gor cjarged for smoking 200!
Clean Friendly staff Short drive to universal Spend more but avoid this location Neighborhood is shady Scary to walk on streets at night Liquor stores everywhere Not for families No good restaurants or shops around
The area in Burbank is never the best. It was nice to find this hotel which was very nice and made staying near Burbank Airport not only tolerable but very nice
Breakfast was okay, nothing special, but it was nice they had free breakfast at all. Location wasn't the greatest but I didn't feel unsafe. No pool.
Staff was cool, place was fairly clean, great breakfast The area was horrible ,no pool. Funky smell.would rather pay an extra 50 bucks a night and stay at an embassy suite
Very nice hotel for the price. We were only 15min from Universal. Free parking Parking area was small luckily we didn't have a problem but if they were all booked I could see it being an issue
The good things...Entire hotel was clean and new looking. Check-in was quick. Beds are really comfortable & clean. Nice touch have the remote control in sleeve showing it was sanatized :) Business center was very useful for us! The downfall was someone got arrested in the room right next to us the next morning police everywhere, So that was a site for sore eyes. And a bit scary for us considering I was traveling with my daughter and mother :(
The friendliness of the staff, the cleanliness and the updated everything. We always stay here when we come to California. WiFi included and free parking. The staff is awesome and they treat you with respect and not just like another unknown person.
The room was nice, the bed was comfy and the staff was very professional, friendly and helpful. The breakfast food, while complimentary, was also not very palatable.
Proximity to Hollywood Breakfast was marginal. Location was a bit dodgy
Room smell very bad
Staff seems to be less willing to help when booking through a third party vendor. No hot water in the room. Overall attitude of staff a bit unfriendly.
Thought it was a bit over-priced since it is a bit out from old town and some of the hotels near old town were priced a bit less. Lost satellite signal so could not watch anything on tv