Reviews for Thrifty in Panama City
- All reviews 100%
Jan 30 2017
Beware the city without a gps
Pros: Car was clean , ran great and the staff was very friend.y
Cons: No gps was tough , had a flat and the roadside assistance only speaks Spanish . I just changed the tire myself
Jan 8 2017
Panama City Airport Thrifty Customer Service is At
Pros: They didn't give us a car even though we had a online reservations. The reason I was given is because their desk system takes 4 hours to synchronize with their online reservation system.
Cons: The lady working the desk was not helpful at all and very patronizing when describing to us why she couldn't just rent us a car even though we had a online reservation. After her explanation we asked if we could make a booking with her, she took 10 minutes to tell us how the rates at the desk would be $300 (it looked like this was just made up) for 3 days instead of the online quoted price of $84 but after all that she said she had no cars. All in all one of the worst customer service travel encounters I've had in my life.
Jan 7 2017
Pros: The vehicle was good. Personnel were good.
Cons: Their explanation of the insurance caused confusion and anxiety. Insurance for 3 days almost what a monthly payment cost. Once understanding their policies all went well. Also there is no designated return area for returning the vehicle nor were we given any explanation on where or how.
Dec 13 2016
Pros: Excellent customer services on my arrival and departure from Panama