Reviews for Thrifty in Quito
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Mar 2 2017
Most Pathetic Rental Experience I've Ever Had
Pros: Van was decent once we finally got it.
Cons: Thrifty in Quito did not have the van we reserved once we showed up at the airport at 10 PM, they gave us no warning before hand. They 8 of us drive to Guayquil, 6 hours out of our way to get it. After we returned the van, they charged us $830 for the miles we put on the cars initially to go get the van. Customer service in Ecuador has been ignoring my requests for a refund. Do not use this rental service.
Feb 14 2017
Verify class of vehicle and total price locally be
Pros: The car was clean and ready when we got there. The service was friendly and accomodating.
Cons: Not mentioned in the online booking process is the mandatory 1st party insurance, which was $20 a day extra. I had purchased third party insurance through Allianz which they did not accept and so I ended up paying twice for insurance. Additionally, the photo of the "premium" car online was a late model Chevy Tahoe / equivalent. The actual "premium" car we received was a Suzuki Grand Vitara - a substantially smaller and less premium vehicle. We were told it would be $100 more a day to have the actual type of vehicle we reserved. Not the local rental counter's fault - their advertising in-location all had the correct vehicles pictured next to their class names - but the international Thrifty website was wrong.
Feb 9 2017
Pros: Easy to work with
Jan 31 2017
Pros: La Oferta en la web fue de $20 y me cobraron $36, no aceptaron la cobertura del seguro Amex, llegue a media noche, no recibi ayuda, no me dieron vehiculo, me dijo k vaya a reclamar en Quito. Muy mal servicio, Aun no recibo email con devolucion del boucher en garantia, ninguna communicacion . Sigo esperando