Reviews for Thrifty in Spokane
- All reviews 100%
Apr 13 2017
Pros: Not much
Cons: - hard sell on the up sell to an SUV - Thrifty considers the Chevy Cruze a full size car!? - inside of windows seriously hazed, almost like they had never been cleaned
Apr 4 2017
Pros: The pickup/dropoff process was quick and the car was ready when we arrived. The car itself was nice & clean.
Cons: The car we got wasn't the class we requested. The person at the pickup counter was a way over the top in his attempt to get me to buy their insurance. Trying to tell someone who has worked in insurance for 20+ years about how insurance works was laughable and insulting. I know they are under pressure to up-sell that garbage, but it was too much. He went on and on about how I'd be out so much money for "every single second we didn't have the car while it was in the shop." Insulting and frustrating, just stop it with the upselling on the insurance, or focus on 20 year olds who don't know any better. The final price I paid was nowhere near what I was quoted online and at the counter, so I will have to spend time figuring out where they got the extra $100. The drop-off staff member looked over every inch of the car in an apparent attempt to find any kind of ding or dent to blame on me. Again, insulting and infuriating.
Apr 3 2017
Cons: Treatment by staff. Very hard sale on insurance
Mar 24 2017
Pros: Friendly agents