Reviews for Thrifty in Spokane
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Jun 8 2017
Renring at GEG? Better have full coverage if you live locally
Pros: Car with 500 miles on it. Carri waz absolutely fantastic. Excellent service and attitude. Extremely professional yet friendly. I was worked up, due to having driven from Sandpoint, just to be told i could rent a vehicle unless I had a specific type of full coverage insurance on my vehicle. Id rented from them before and dixnt have this ever come up. Anyhow, Carri diffused the whole situation, with a smile amd a positive mental attitude. If i had a position for her In my company , i would hire her in a second.
Cons: That there was no mention of insurance requirements, specifically for locals, on the rental site. Would be great to send an email or make a call to clients who are located in areas where certain restrictions apply. I was glad i jad met those requirements... full coverage on my personal vehicle, that also covers the full cost of the rental car in case of an accident.
Apr 13 2017
Pros: Not much
Cons: - hard sell on the up sell to an SUV - Thrifty considers the Chevy Cruze a full size car!? - inside of windows seriously hazed, almost like they had never been cleaned
Apr 4 2017
Pros: The pickup/dropoff process was quick and the car was ready when we arrived. The car itself was nice & clean.
Cons: The car we got wasn't the class we requested. The person at the pickup counter was a way over the top in his attempt to get me to buy their insurance. Trying to tell someone who has worked in insurance for 20+ years about how insurance works was laughable and insulting. I know they are under pressure to up-sell that garbage, but it was too much. He went on and on about how I'd be out so much money for "every single second we didn't have the car while it was in the shop." Insulting and frustrating, just stop it with the upselling on the insurance, or focus on 20 year olds who don't know any better. The final price I paid was nowhere near what I was quoted online and at the counter, so I will have to spend time figuring out where they got the extra $100. The drop-off staff member looked over every inch of the car in an apparent attempt to find any kind of ding or dent to blame on me. Again, insulting and infuriating.
Apr 3 2017
Cons: Treatment by staff. Very hard sale on insurance