Reviews for Thrifty in Spokane
- All reviews 100%
Sep 20 2017
very pleased with my experience
Pros: Pick up and drop off
Sep 17 2017
Pros: Speed of transaction. Friendliness of desk rep.
Cons: Car was very dirty inside, had obvious scratches and dents that they did not point out - I had to find them and show them. Received different instructions from different employees.
Sep 6 2017
Cons: Twice now Thrifty has ripped me off. I arrived 1:30 hrs early to pick up car, they said it wouldnt be ready and it was too early so of course they had one available which was higher class for more money. Becuse I didnt want to wait I accepted for 15 more dollars a day. When I went outside to pick up car there was plenty of cars in my class available. A second time my flight was delayed 2hrs. Per policy my original contract was not valid. Of course I now had to pay 15 more dlls a day for rental If I wanted. I had no choice because everyone was sold out. And I got a pick up truck. They basically punished me for a flight delay I could not control. They said I should have called...how if Im in the air? They make no effort to help you. Not to mention the harrasment with insurance they try to sell you. The manager is Lonnie Mellor and he encourages these practices to upcharge and rip people off. Be careful with Thrifty in Spokane. Go with Avis or Budget.
Sep 4 2017
Terrible customer service - Bait and Switch!
Cons: My plane was delayed so when I arrived they told me they had given away my vehicle and would give me another, larger vehicle, for significantly more money. I told them to forget it and AVIS gave me a special walk up rate to match what I had expected to pay at Thrifty. While waiting in line at Thrifty I observed them pressuring the prior customer into purchasing all kinds of extra options, even though it was clear that she did not want them.