Pros: Staff very helpful and the drop off very easy!
Cons: Would love to buy the vehicle we rented!
Pros: Counter fast
Cons: Wet wipes left in car from prior renter. Could never get on car WiFi
Pros: Staff was very friendly at both the pick up and drop off locations. It was easy to find the car in the lot when we picked it up, and the signs were easy to follow for where to drop it off. The car itself was in great condition, ran well, and was very clean. It was perfect for what we needed!
Cons: N/a, we had a great experience!
Good but needed windows cleaned
Pros: We loved the Kia Sportage we rented for a week. The 4-wheel drive was great in the mountains, even when it snowed. It was clean and very comfortable to drive in.
Cons: When we picked up the car the gas tank was only 3/4 full. It wasn't a big deal but obviously something they missed. Another thing that they missed was the windows. The inside of the windshield had a residue of some sort that made it somewhat difficult to see clearly. It wasn't something we noticed before leaving the lot so we had to stop to clean it off.
Gas tank wasn't full
Pros: Person who checked us in was nice and friendly. He was quite busy. When I went back after we started the car up and saw the tank wasn't full, he said he would made a note of it. That didn't happen. He said to fill to where we started, but in Oregon we can't pump our own gas, it would have been too difficult to try and fill it to a little below 3/4, plus I wasn't totally confident that it would be noted in my file so I went ahead and just filled the tank.
Cons: The gas tank wasn't full (below 3/4). It was suppose to be full and we returned it full. Seats had stains. Car wasn't really cleaned... when we cleaned it out we found some trash under the passenger seat.
Bad color, wrong car
Cons: Horrible service
The rental wasn't even at the airport
Pros: I cancelled my reservation.
Cons: The rental wasn't at the airport. I couldn't use my reservation and had to make another. And the new reservation was less money than you offered. Please make it more apparent when a rental is at the airport.
Didn't get the car I reserved
Cons: I specifically reserved a minivan and when I got there, all they had was a Ford Flex. It does have 7 seats but not nearly as much storage as a minivan. I ended up having to tie luggage to the top of the car. It was a huge pain.
Just what the team needed
Pros: Space.....lots of space
Pros: Pick up was easy. Price was same as internet booking. Clean car.
Cons: Detour and construction at drop-off. Could have had more signs to avoid confusion.
Easy pick up and drop off
Pros: Gave keys to desk personnel. No questions asked. Very fast service!!
Cons: No owners manual in car. Needed to change dash display. Called the number on rental contract but they were unable to help and we were in a remote location with poor phone service.
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