Reviews for Dollar in Spokane
- All reviews 100%
Oct 25 2016
I like the car we rented
Pros: The customer service took care of us very well. We got a great deal.
Cons: I had to learn how the new car worked. It's have a push Button start. I wish there was someone to show me how to work the car.
Oct 24 2016
CREDIT CARD PAYMENT
Pros: Everything was fine until I present my VISA Card for payment at the counter at GEG. It has the word DEBIT on it. The fact that it carried the VISA name/logo didn't matter to him. Zero on public relations. Therefore, I was forced to go shopping elsewhere who took my VISA Card without question, uinfortunately at a higher rate. Will NOT utilized dollar rental services again.
Oct 23 2016
Pros: When I got there is was raining hard and very over cast. I checked out the car and drove to my son's house. When he got into the car he noticed a little dent above the window. I checked it out and then looked at the area above the drivers window. It had similar marks but not a dent. It appears that a renter put a car top carrier on top of the car. I took a photo and then called Dollar and told them about it. When I turned in the car, I had the manager look, a Mr. Chris Carter, at the area I had called in about. He looked up the car and said no damage had ever been reported. I said it looked like old damage but when I asked him to put that into the report, he said, " I don't want to lose my job." I am afraid they are going to try and stick me with the damage even though I took a photo and called in when my son found it. I could use your help in getting this resolved. Thanks. Dick Goodnight 509-879-5947 The claims manager is Ryan Woods 509-924-9111 The damage was difficult to see and had I done it I wouldn't have called them and shown it to them.
Sep 21 2016
Found a car despite difficult circumstances
Pros: I was able to find a great deal thru Kayak despite there being very low rental car availability. The car company honored the deal, and it was a good trip.
Cons: Not really a negative, just inconvenient: had to get a ride to the middle of town to pick up and return the car.