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Rooms quite large, with two TV's, desk and all the convenience for the a business or leisure traveler. I liked the happy hour, with free drinks, and the fresh breakfast in the morning. There is a pool although I did not use it.
One of the elevators was out of service and it was a long wait going any where. Also breakfast buffet didn't give all choices advertised for breakfast.
I was thoroughly impressed at the willingness of ALL the staff to pitch-in and help when needed. The Hotel is clearly a Family-Oriented facility, so if you're a young couple looking for a "get-away" or peace & quiet, I wouldn't suggest this place. But as a whole, the value which includes swimming accommodations WITH a Lifeguard, complimentary breakfast & Happy Hour free drinks - you can't beat it!
Location was good. I requested a wake-up call, but never received it.
two room suite. very nice, especially with kids. bathroom was a little small. extra charge for internet access in your room
Other than the location 'for me', everything was a blast... N/A
clean and comfortable. love that all rooms are suites, love the manager's reception-bartender Ace is the best! And breakfast is delicious and very large for a free morning breakfast-only place I ever stay when in Tyson's corner!
Free breakfast and afternoon cocktail. The staff were very friendly and did there job well.
Happy hour The staff
The location of the hotel the set up the rooms. The happy hour and breakfast. Very clean and organized My room was next to the ice machine so you hear people getting ice all day
Rooms were spacious, Free Happy Hour, Free Breakfast. Centrally located in Tysons Corner. Overall, it's ok for a few nights. Dated interior. TV went out for 30 minutes but i'll blame the rain.
Breakfast The staff mainly the large group lady were terrible. I had 100 guest there for a wedding. They gave my guest a week to get the block which going on Hotels.com was cheaper then their group rate. She told us our guest would have to pay to park which its the weekend which parking is free. We also were told our guest would be able to be picked up after the wedding but that day were told the driver leaves at 1045pm wedding ended at midnight. The staff kept telling us "we will find out and call you" still waiting on all those calls. Been to many other Embassy Suites in other cities and love them but Tyson's Corner location has got to shit!
Friendly staff, and good accommodations during a quick business trip. Good location near the shopping mall. Wish I had more time to explore other ammenities. Hopes to be back soon, but for fun!
Location is walking distance from Tysons Corner Center and Tysons Corner Metro station. Rates are excellent. Facilities are very clean. No free breakfast. No free Internet. Depending on season, parking may not be free.
Not coming back. No free wifi, nothing ever communicated to me as a customer, bad customer service.
Service, Food and Helpfulness was great. Clean rooms, easy access to 495 and parts East of the city. A sthort ride to Tyson Corner's Mall and fine restaurants
very very run down
I went on a trip for a conference with my parents. The facility looked okay but a bit dated. There is a problem if you have a car since the parking is not readily available. The staff were helpful and beds were comfortable I booked in advance and despite I arrived 6 hours after my planned time my room was not ready! We had to wait for 30 minutes to get an available room. I asked for easy access since I have an old mother with me, but the room was on the 9th floor!! Far from everything. I booked and paid for a fridge but our food went bad because it didn't arrive until the next day despite multiple reminders! The floor at the room has some red stains not sure from what! That is after waiting for it.. People at the front desk were okay, but I would avoid it if there are other options .. Stayed at the Hyatt in the past and had better experience
Great price. Beautiful hotel. Friendly staff They confused the reservation then confused it again. It was a bit of a hasstle but it worked out OK. It would have been more helpful if Booking.com had information about the reservation on the email.
Lots of nearby grocery stores and food chains. Very close to silver line train (metro). Amazing view. Friendly staff. Outdoor pool is closed. Stains on the carpet and towels.
Location right by the mall and highway. Paying for parking.
Remodeled with new furniture. Having to pay for parking. I've stayed here before and never had to pay for parking. Tv remote didn't work.
Good location and friendly staff clean room
I liked the easy check-in. Checked in onlinel and was asked the expected time of arrival and desired room accomodations. Request for a quiet room was granted!! Upon our arrival, the front desk staff was very professional and helpful. My daughter and I absolutely loved it. Thank you, Maria Ortega Can't say anything negative about my stay.
Housekeeping knocking on the door at 9am. Checkout isn't until 12 noon.
I've stayed multiple times at this location. The staff is very friendly, the rooms are clean, and the hotel is in a great location. I will definitely be back
Extremely comfortable beds. Great showers, including "rain-like" generating shower heads. Dual shower head system. Starbucks coffee in-suite. Limited parking in front of hotel.
Convenient to Tysons Corner Mall and many restaurants. Staff was very friendly. Pay for parking and Wifi during the week. Breakfast was too pricy. More of a business hotel than a family hotel.
The room was nice. The beds were clean and comfortable. The ppl in room 236 were extremely RUDE and loud. I banged on the adjoining door around 10 as their phone conversation was very loud. And then sometime after 1am, it was some girl erotically screaming for the next 5 hours!! My 16yr old and 13yr old daughters were with me and it woke up my oldest.
Good burger from room service. I requested an ice delivery because there was not a bucket I could find in the room. I had to call back twice and they brought me a bowl of ice which was cumbersome. Also the mini fridge didn't keep things cool and you could not turn the temp down. My room was unfortunately near a room with small children that were very loud very early in the morning.
The bar and staff were great. We were misinformed about the shuttle had to take the public bus to get there. The hotel did not have our reservation from kayak when we got there, the was enormous cockroach in our room, we got locked inside our room and had to have engineering let us out and our toilet handle broke, so over all not a great experience.
The bar was nice but very expensive! The staff suck! They charged me for a extra night, I wasn't even in the state! Ripoff!!!!!!
Great price for last minute booking. Place had a good pool, spa, workout room. It was all sufficient for our needs. The room was just a little small. We had a pack n play for our baby to sleep in so it made it a little cramped but for just one or two people it's perfect. It's not walking distance from anything but safe. The hotel wasn't "wow" but it was just enough and totally worth the inexpensive booking.
clean, attractive accommodations. free parking. great brunch buffet on weekend. swimming (indoor) pool was cold and an overbearing lifeguard. first night stayed on a floor with dozens of teenagers on a school trip, chaperones in the hall did a reasonable job with noise control but it was not zero.
Great place to stay. Hotel was beautiful and staff was friendly and very professional. We got a Pure room which had a air purification system in the room which was wonderful. Would go back again.
I was well located and they stay was relaxing. Close enough, but far enough away no free internet, couldn´t locate my Marriott info.
Great location and well kept hotel. Staff was very friendly and there was ample complimentary parking. The room could have been equipped with a safe and a mini-fridge.
The staff, rooms, location, view, and everything else was absolutely wonderful. The beds were super comfortable, there was no noise at night, the other guests who stayed there were reserved, the hotel was clean..everything about this hotel is wonderful and I would definitely stay again.
The room was spacious and clean. The staff were friendly, and it was close to our conference. The price was good. This is the 2nd time I've stayed at a Marriott recently and woken up in pain. Apparently my neck can't handle their mattresses and pillows - both of which are dense. Maybe wouldn't be a problem for another person. Also, I found it REALLY strange and inconvenient that this location offered free WiFi ONLY in their lobby. They were happy for me to pay $15 to have it for one night in my room, but I would rather use my cell data at that rate. This would be my #1 complaint. For a "full service" hotel with room service and an in-house bar, it's very strange and awfully greedy to charge for a few hours of WiFi.
Room was clean and comfortable. Staff were great. Good job
Due to construction traffic, did not arrive at Dulles until 2:30 a.m. Sunday morning and needed to be at airport for flight to Mexico (via Houston) at 6:00 a.m., so I never checked in. Tried to cancel this reservation and was not successful. Because of this difficulty, I will never use Kayak again. Gloria Tadlock
The hospitality was great. Friendly staff willing to assist, especially when we had adapter issues. Shuttle bus always on-time.
Great service. Breakfast buffet was excellent. Room was nice.
The shuttle drivers where caring, charismatic and comforting. There is one who's last name is Abdullah that caters to his riders and make your short trip a ball.
Location, size of room, amenities Bed sheets were light. Should have included heavier covers.
Thanks for the great deal
I liked the comfortable large bed, the room deified media console and the bathroom. The hotel hadn't received my booking information 30 minutes after receiving my confirmation. The desk understood and got us the room we requested.
Inexpensive The staff is rude. I had a poor experience with a front desk staff Nov 21, 2015. Her name is Julia. The staff has hair over their badges so their name is not revealed. I ask her her name.
Bed and room
Loved there room and all of the complimentary items. Really a great place overall. The breakfast was about $20 for a buffet... However it was delicious
The staff was incredibly helpful. From the front desk to housekeeping, every staff member was smiling and happy to assist. The bathroom wasn't as clean as I would have expected from such a highly rated hotel.
The front desk was friendly and efficient.
Everyone was pleasant and extremely professional. I would recommend this Hilton to All.
Facilities and room Personnel
The hotel room bathroom the staff and the location n/a
Excellent facility--no minuses at all. Staff was very accommodating, beautiful lobby, lounge and bar. Good service at breakfast. Shuttle to nearby restaurants was a big plus!
The location was right in the middle of the action
One of the best days I had,One
Definitely remodeled recently. Very nice room and lobby, restaurant. One of the few hotels I have stayed at they charges for wifi.
Electronic check in/out. Use of smart phone to unlock room door.
Lobby and front entrance is good Room, Refrigerator is not working they replaced but still it didnt work. No expecting this from 4 start hotel.
front desk restaurant bar
Close to the airport. Shuttle goes every 30 min Nothing. Reasonably priced for one night layover in Washington
Location Rooms and hotel in general are in need of an update. Very noisy which made it difficult to sleep. Front desk clerk spoke with such a heavy accent that I could not understand a word he said. Got charged $50 for something we did not incur. Listed as a four star hotel on Kayak, which it is not even close to being. (Ritz Carlton Pentagon City, also in Northern VA, is also listed as four stars.)
Friendly and helpful staff . Free wifi. The construction (fence) by the entrance. Wifi can be slow.
I liked the bed I can't believe a major hotel chain is still charging for internet in 2015.
Satalite tv didnt work. No breakfast. Pool closes too early. Room is hot. No fridge no microwave. No stamps to mail things. Everything was horrible. Tv sucked pool closed to early no free breakfast no kid friendly place to eat. No stamps no fridge no microwave.
Very high value Next time we stay in Washington, we will look for a place close to metro
The room was big enough for a family stay. The shower door couldn't close, and took forever to fix it. When you flushed the toilet, the water splashed everywhere.
Top-notch people. Great room. Only stayed one night, but the hotel had everything we needed, including a fantastic exercise area. 0
Location was convenient I usually don't leave negative reviews, but this hotel was so expensive for such a run of the mill experience that I would just say, go find an $80/night hotel and get the same experience.
no charge for secure parking and internet...nice location and friendly staff...24 hour food available !!
Our room was very nice, for just being my boyfriend and I it was a great size and very clean. You could walk to the Metro which is very convient and you can also walk to many restaurants which is awesome. The only thing I didn't like is that the Bistro was closed from 11 to 5 if you did come back in the early afternoon you could not get a snack or drink. There is a parking garage underneath the hotel which is so nice and its gated, you can only get in with a room key card. I would definetly stay there again. So convient
Clean, comfortable rooms with good facilities and helpful staff. Would have loved a complementary continental breakfast.
I could adjust the matrass rigidity and had a good sound sleep. Old towles and bedsheets
Indoor parking lot Old towles, broken and bended matress.
Quick check in, modern, clean, comfortable and quiet. I highly recommend.
Dried blood was on my sheets. Linen overall was dirty.
more courteous and friendly staff of the
The mid-afternoon staff responded to our call regarding difficulty turning on the TV, and called afterwards to make sure everything was taken care of by the maintenance staff. The room was very clean and the shower was spacious. The adjustable bed was a nice idea, but ended up being not comfortable. The air system in the room was noisy when it turned on, which woke me up repeatedly. The buffet breakfast was a little pricey at $27.00 for two people, but it was convenient.
I was very pleased with the hotel staff, always attentive and cheerful. The food in the restaurant was well priced and very good. The gym was sparse but allowed me to get what I needed done.
Friendly staff, clean room, free internet access, mini kitchen (microwave, refridgerator, coffee machine), good location, parking garage
Just a place to crash in after long trips I am not pleased, my room was not clean, towels not clean, TV was not even flat screen but old style, room was small, management not helpful. They never called to confirm whether are are willing to cancel or reschedule my booking due to honest mistake 10 days prior to my booking date. They thought they are going to get the money for free, and when I attended I was asked whether a one bed is enough when my booking was for a double bed?!! I was shocked!
The service was great and the hotel was so clean! There was nothing. I loved everything
Staff was very friendly & helpful. I requested a room away from elevators and it was granted. Also recieved a free 2pm check out. Loved the bathroom especially the Kolher square rainforest shower head. Tv signal keep going in& out so I had to use my tablet instead. But wifi is free on weekends so no worries :)
Love the room it was clean and comfortable also the bathroom was so spaces and clean. The pool my kids loved it they where in from the time it open until is was closing time I must say we did enjoyed our self. Nothing not to like.
Comfortable, good facilities and clean. Internet was not free. Internet is too basic to not be included in the price nowadays.
The facilities overall were good. Parking was easy and a value the bar area was really nice. The hotel was quiet good value overall The response from the front desk about the safe and the bed in the room looked like someone had laid on the bed and when they had issue requested a room changed however they never got the room ready before I checked in
The design and comfort of the room were great. The bathroom was outstanding - very nice change from most other hotels! The cost of the room was a great value. We would stay again at this hotel without hesitation. Our waitress in the Padella restaurant was terrible. We were there around 7:30pm on 9/7/15. She was very rude to me (husband) and addressed all of her comments and questions only to my wife, constantly finishing her sentences with "Ma'am" and looking only at my wife, not me. When we first sat down, her first sentence was "Can I get you drinks?". Before we had a chance to answer, she immediately said to be "Do you want to order the rib eye?". We did not even have our menus yet. I said nor did absolutely anything to cause her "men hater" attitude. It took forever for her to bring out the bill. When she finally did, she never returned to collect the credit card. We were by a window. During all of this time, I saw her spending a lot of time gossiping with someone at a particular table, as well as walking around cleaning up other tables and setting up place settings on tables. We ended up going to the bar to pay the bill. The bar tender was extremely nice. After paying the bill, we ordered two drinks to take up to the room. The bartender did an outstanding job in making the drinks.
The room was well-appointed and nicely arranged, but the bathroom was exquisite, with a big walk-in shower that included a rainwater sprinkler and separate hand shower. The staff couldn't have been more pleasant and helpful. The Sunday buffet breakfast was reasonably priced, though the selection was fairly simple and routine. Wi-Fi wasn't visible in our room. Fortunately not critical for this stay but could be frustrating for a business traveler. The mattress needs to be replaced. No support and sagged toward the center.
Location No food options at night. Our flight landed after midnight and we were told the kitchen was closed and there was no room service. All we were offered (initially) was junk food (candy, etc). After a few minutes of looking in vain for something healthy to eat in amongst all the junk food the desk clerk admitted actually there *might* be some chicken salads left in the kitchen and called someone to bring them out. Now, obviously I can never prove this but I'm convinced that they were keeping these meal aside for staff and that, presumably, leftover fresh food that expires at the end of the day (like salads) are given to staff. Anyway, that's the last time we'll be staying there.
The staff was highly helpful and very nice. The room was really clean and spacious, overall we had a great stay and would come back again.
The hotel was beautiful and the rooms were modern and very clean. The staff wasn't attentive. I felt like we were being nickeled and dimed (We had to pay for breakfast and for internet)
Nice clean and modern
Lobby is beautiful, the rooms clean and spacious. Front office staff was great at check in and bar staff was friendly and attentive.
Not received receipt on email after 36 hours Dead spiders and not very clean Very noisy AC/Heater Gangway from parking to room was wet and unable to walk without shoes being soaked Did not ask for my Marriott Reqards membership.
every thing was perfect
Room was clean and front desk staff friendly. Breakfast was horrible and not fully ready at 6:30AM
i liked the large room with ample desk space and free internet. I did not like the breakfast area since it was too crowded and packed with all the families and bikers who were passing through.
Customer service. International guests have hard time coping with U.S culture.
Nothing. The best I can say is it was dry and the snow was not in the room. Parking lot not plowed, very poor English spoken by staff, noisy families everywhere and my credit card # was used in a fraudulent transaction several days after my stay, at a facility very close to the hotel. I can only assume the # was stolen during my stay when i used the card at the hotel.
Clean. Good free hot breakfast Pool was closed in evening on weekday. Not a big deal. Very nice place nonetheless
It is a great location in reference to the airport and the surroundings. They were eateries nearby and great places to take a walk if you're into that. The rooms were updated and very practical. They were also spacious and I love the options for connecting to the 42 inch TV. The bed was comfortable as well. The location is being developed and there is construction across the street which can be noisy.
The hot breakfast was great. The room was very clean and spacious. The pool was closed the first day we were there. The shower pressure is very weak.
Proximity to Dulles Int'l Airport Free shuttle to airport beginning at 5 a.m. No amenities - I needed Tylenol/Ibuprofen badly, and there was no small shop or convenience store in the hotel. Coffee and breakfast not available until 6 a.m. Bare-bones Front desk had sign stating that their representative was out delivering something, and he was out front smoking a cigarette, peering through the window at those who were waiting to be helped.
Rooms were big and clean Breakfast has quite some choices of food and was included with the room. Free wifi!!! Location was great not far from the Dulles airport We waited for a while for airport shuttle because they work with Sheraton, so pay attention to Sheraton airport shuttle when it comes so you don't wait forever...
This was a great location, convenient to Dulles Airport and the companies I needed to visit. A shuttle is provided to and from the airport, and to local businesses to the hotel. The rooms were furnished with "well worn" 60's era furniture, uncomfortable beds, and loud air conditioners.
The price was very affordable. The room size was very comfortable with: a bar, separate couch, desk area from the bed. Everything was clean, and by me traveling alone, I felt very safe even to outside and jog even though they had a fitness area. I wish there were a waffle or pancake maker (instead of pre-made pancakes). Breakfast was still ok though there were limited options, also being a Diabetic they should have had sugar free syrup, but at least breakfast was free which was nice.
Staff was EXTREMELY rude and disrespectful. I had a late check in, I called in before hand to make sure my room was held and not overbooked. The lady on the phone was rushed and said "yeah no worries we got you taken care of" When I arrived same lady said we overbooked you. Then told me to go next door to the Sheraton which was $40 more expensive.
The staff sucked and the hotel had all kinds of problems, will never stay there again!
Great hotel . great staff.
The building looked good as we pulled up, and the room had been re-done, with nice sink top, large TV and new towels. Start with doors opening on the parking lot [very dangerous] and on the outdoor balcony. No elevator. Old building spruced up, but small and uncomfortable room. AC didn't work very well, kept cycling on and off all night but didn't actually cool the room much. At least the AC unit was loud enough to cover [most of] the noise from the parking lot just outside the window. Uncomfortable bed, old saggy pillows. We didn't stay for breakfast.
The staff was cordial and attentive. The room was updated and clean. The breakfast was excellent. There was a lot of moisture in the room and the air conditioner struggled to keep the room cool.
Exceptional service, staff friendliness and room maintenance. I would definitely stay again.
The staff was very nice and the room was spotless. It was also quiet for being outside condo set up.
We liked the front desk staff. Very attentive and polite. The room was clean and worked for the few hours we were there (sleeping). Room service was quite overpriced for what we got but it was decent food. The shuttle from airport to hotel was confusing and difficult to locate. Make sure to be clear on where they will pick you up. They didn't stop at. Oth locationa for us so We waited for over an hour but when it finally arrived it was fine.
The room was right where I park It didn't have the walk in shower that was described to me
Closeness to airport. Friendliness of staff. Breakfast area. No elevator to 2nd floor.
We liked we were convenient on and off highway but without highway noise. Staff could not find our prepaid reservation for 15 minutes on check-in. Staff gave poor directions to room and ice machine; it was like they did not care to be clear enough. Ice machine was small, had a solid metal refrigerator door without handle and was back in pantry kitchen, under a work counter and all they said, twice, was it was "in there." I ahd to go around the room and try several appliances before finding it while the staff was just talking at the front desk.
Hotel was clean and the free breakfast included hot food. The location was very convenient to the Air and Space Museum at Dulles and only a short drive into downtown D.C. The first room we were given didn't have functioning heat and air. We had no difficulty getting a new room but it did separate us from the rest of our group.
Shuttle availability to airport. Breakfast offering. Coffee service late in the day.
Friendly staff, neatness, Breakfast.
Couldn't shower before I left because of no hot water. That should at least be the basic. You can mess almost everything else up but really no hot water? Very annoying.
everything The fire alarm
Staff was attentive. We had an electrical issue with the microwave and frige and it was addressed quickly One side of the mattress was well worn down.
I really like the hotel overall. Well located with food close by and even a movie theater across the street. We stayed for 2 nights before we flew back home and loved how close it was to Dulles airport. You can't control traffic flow at the airport but you can make sure you're close enough to it. For sure one less thing to worry about.
Modern, nice, comfortable hotel, clean, cozy rooms, beds with nice mattrasses, friendly and attentive staff... Amazing deal for the money! Parking was a bit tight, spent some time trying to find a spot
Sad to notice that No brealfast included
Free shuttle to airport- though drivers were pushy to get a tip Location was ghetto
This hotel looks underbooked, so I hope they start using Friday pricing on other days. The hotel is close to a lot of good restaurants at the mall, and if you've had a bit too much to drink this is a good place to sleep it off. Got a very nice, clean, new room on a high floor and felt like I was the only one on that floor. If there were more special rates I'd stay more often.
Expensive but a real treat with location facilities and staff first rate
its a beautiful place! thee were some neglected and unkept areas during the stay
Location & access to things without having to drive No breakfast buffet
The building made a lot of creaking noises in the morning hours which was disruptful with sleeping. Otherwise a very good experience.
Open clean room. Very friendly staff. The first impression wasn't to good when I went to check in and my enervation wasn't in the system but the manager did take care of it right away. I definitely did not like the 22% service charge added to the room service bill.
Very clean, rooms didn't smell of old cigarette smoke.
Very comfortable room and bed. Room is very spacious and the bed is very comfortable. I recommend this for both business and pleasure.
Clean room and great breakfast Entrance wasn't inviting
I really enjoyed the staff at the front desk! They were helpful and fun to speak with, especially Tony on the night shift! The location was awesome! I didn't like all the dust on the hallways on the furniture. It was so thick I could run my finger through it on the third floor. And one of the guest across the hall had a dog that barked a lot!
location, location, location! Ideally located in the Reston Town Center with shopping, dining and entertainment a short walk away. Convenient parking. Room had a tremendous view of the fountain and lighted trees lining the walkway.
When checking in the staff was very friendly and helpful. Nothing there blew my mind, but it was a very nice stay. While the price was a little much, it was a reasonable value, although not a great one.
The hotel is clean an BEAUTIFUL nicest place I've ever stayed No refridgerator
Safe, good area, clean and close to where I needed to be. parking was confusing but that is my only complaint. The drive to the Westin was hard to find and the parking was confusing at first, but after I did it a couple of times it was easier. The first time finding it was at night but all the signs are small or things were written on the pavement.
The restaurant staff - especially in the mornings -- is excellent. Maria and Megan, notably. These are terrific professionals The front desk staff could not manage a Hello or a smile if their lives depended on it. They were smug to a person. Unfriendly. Unhelpful. Unwelcoming. I travel frequently on business and stay in Hyatt's, Hilton's, W's, and Westin Hotels; nice places. I expect to at least receive courteous attention. This front desk team needs a lesson in civility. For that alone I will not likely be back and will stay at the Hyatt next time.
Excellent cleanliness, good environment and many more.
Cleanliness. Expected a glass shower.
Clean rooms and friendly front desk staff. Very comfortable. No room service at all during our 3 night stay.
Just needed a room close to Reston Town Center for the Tour de Cure. Room was clean, quiet, well priced and plenty of room for my bike. Can't ask for much more than that.
I called the hotel directly to ask about parking and Leeza was incredibly professional and accomodating! At check-in I discovered she made me VIP guest of the day. I have stayed in Westins countless times and I didnt even know they had this program! It made my day and I will definitely return to this hotel and other Westins
Comfortable bed nice shower nice pool. A lot of tv channels had poor reception.
Very friendly great place too stay Did not have any problems