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The lounge was good to relax. Great greek salad. Best was the shuttle to the airport which allowed cheap public transportation to/from NYC There is nothing within walking distance (food/drinks/snacks)
The price for the weekend was great but on Monday it double Not the best at all!!!
Okay for the money Bar/restaurant was over priced and the WiFi was down. The doors do not close very well...
We loved the atmosphere in the bar, and having it open till late. Very handy after landing relatively late! Very friendly staff on the bar, on reception and the shuttle driver. Extremely comfortable and a convenience store next to reception which came in use! Amazing value for money, same standard as any high 4* hotel if not better! Loved the stay, thanks! :) We couldnt find the shuttle to the hotel when we landed very easily, so ended up paying for a taxi, however when leaving the hotel, we were pleased with the efficiency of the services.
we thought the telephone call to the room upon our arrival asking if everything was ok with the room was excellent. only speciality teas supplied in the room. Gratuity in restaurant was forced upon us, not given the chance of discretion.
Facilities were very nice -- clean and comfortable room. Staff at check-in desk also friendly and helpful. Shuttle service driver was very nice on arriving, however, shuttle driver in morning was late and a bit rude.
Hotel did not have record of reservation through active hotels website. Could not contact active hotel to find out why
When we arrived, it appeared that our reservation was unknown! Who is to blame, the Hotel or Booking.Com?
Nothing The hotel is nothing like the picture, it was very dirty and old. This is the worst experience I ever had. DONT BOOK THIS HOTEL, its full of roaches !!
Location next to Newark Airport with free shuttle. Good value. Hotel is shabby, carpet fraying, lots of dings and marks on the walls in hallways (though room itself was in better shape). Housekeeping must've been rushed, because underwear left by a previous guest was on the floor of our bathroom. Yuck.
Location to airport The staff member checking us in excellent the 2 ladies in the morning extremely rude not interested in helping at all the old grey hair lady and a dark lady they could not have been more unhelpful
it is very nice hotel, the shuttle bus is on time, the room is very comfortabel, pepole are nice at this hotel. I will stay there in next time..
The place was very clean and nice, and very professional looking. If you're not a posh business person, it isn't the best. We made the mistake of ordering Dominos to the room, and the hotel was obviously not very happy about "fast food" coming. First of all, they gave the delivery person a hard time and accused her of not really having customers here and being shady, before they finally called my room. Once I confirmed we had indeed ordered pizza, they wouldn't even let the delivery person come into the hotel, and I had to go outside to meet them.
A shout-out to the Newark Airport Marriott for their excellent customer service. Having taken a red-eye and landing in Newark at 5:55 yesterday morning, we went straight to the Marriott, not necessarily to check in, but to have them be aware that we were there, because we knew we wouldn't be back to use it until around midnight. The night clerk decided just to check us in early, at 6:30 a.m. We never went to the room, but left for our day in NJ and NY (and Neal Gottlieb 's Survivor viewing party, which was attended by so many relatives and friends). When we returned to the Marriott just past midnight, we attempted to print our board passes for this morning. When that didn't work, the same night clerk offered to try during the night and have them for us in the morning. Great. We went to our assigned room, and when we opened the door, we saw it was a wreck. It had not been cleaned at all. So it was a trip back to our now favorite night clerk. After explaining the situation, a supervisor got involved. We received an apology, and an upgrade to an executive suite which included a full breakfast. Thank you, Marriott!
Great bed, nice room layout, very quiet and dark which was nice for sleeping. If you close the curtains you will not be able to tell you are essentially in an airport. Restaurant was okay -- not bad, not great. A bit expensive for the quality.
Lobby and restaurants remodeled. You can walk to terminals but a shuttle is provided. Best place you can stay when departing from EWR.
The rooms and staff were nice The shuttle service was very poor. Understaffed shuttle service for people trying to make flights. If you are going to use mini-vans, you need to have more of them, or have bigger shuttles on stand-by.
check in was easy. beds were comfy. It smelled old
The bed was comfy and divine! Check out time was noon. Service fell short. Shuttle took 40 minutes to arrive; I had to call twice. Massive plane delays brought me in at 3 a.m. and it was not fun waiting yet again. First room shown smelled to me of smoke; no problem about changing rooms. However, she said she would slip a new room key under the door while i could sleep (almost 4 a.m. by now) and she did not. It was easier to not leave the room when I woke (bc very tired) then to deal with trying to get a new key to my room when I would be checking out soon. I left hotel at 11:30ish a.m. without coffee but showered.
They set up a pack and play and refrigerator. Huge win! No bellman to bring our bags up. We had to push the luggage cart ourselves. The restaurant was initially rude when I asked to take food upstairs (to my husband and sleeping daughter). I was surprised that this was supposed to be "in" the airport but it still required a van to access. They will not direct you to a walking path. The van was included (nice) but the driver refused to go to the premier counter, leaving us to lugg baby and bags up multiple flights. Not as easy as for a solo business traveller
Got in at midnight and still able to grab a quick bit in the restaurant/lounge! Staff was great and never made us feel rushed.
Had to pay for computer access in business suite, no free TV channels…..everything was promotional.
I PAID ALREADY.BUT THE FRONT DESK LET ME PAY AGAIN
NOTHING! The hotel staff gave us some restaraunts to call that provide delivery 24hrs. When we called, the restaurants said no, we don't deliver 24hrs a day. There was a guest smoking pot in next room down the hall. The parking lot smelled like pee. So horrible!
Location, room size and cleanliness. no.
They have a washer and driver onsite. Since I was there for 7 days, this was handy. There was no continental breakfast offered, the restaurant offered a breakfast buffet for $12.95. Too much for a bagel and scrambled eggs. The TV's didn't have sleep timers. The hotel restaurant food was overpriced and my order was wrong half the time.
Great staff, very clean, excellent choice
Rooms clean Staff friendly No liquor license contrary to website info. Noisy had to complain early am.
Very clean,friendly staff,nice hot tub and pool area. Location was a little further from our daughter's home then expected.
Clean,friendly staff,pool and hot tub Nothing 2nd stay would come back again.
Cleanliness. Quietness. Amazingly comfortable bed. Great breakfast (even though it was extra). Family friendly. Welcoming staff. Loved the pool & spa too. Wifi was sluggish, but not terribly critical for us, and breakfast was not included in our stay... We paid anyways, for convenience!
This guest did not leave comments about this hotel.
Everything and everyone was great
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
I would never recommed this place for anyone who is traveling with children or pets. My family and I came here for an extended stay and were treated poorly by staff. They are understaffed and the ones who do work here seem to barely understand or know basic customer service skills. One of the long list of incidents involved a woman who complained we were too loud. The walls are paper thin, you can hear entire conversations in the hallways. The staff rudely banged on our door to tell us to be quiet. They do not know how to use a phone to dial out an outside number. They had my cell phone number that Ive given several times and no one ever called that number. I had a few concerns, and issues were never addressed by the self proclaimed 27 yrs of experience Manager,. The night prior to being rudely told we were too loud, some drunk college types were running up and down the hallways for at least two hours during late night, 1:00am-3:00am. This kept me up very late and my dog started to bark at the noise. When I asked staff what did you do about the people who were loud last night running up and down the hallway? I was rudely told they were part of a wedding party as an excuse. No one bothered telling them to keep it down. I was terrified and frightened when I saw these drunk people. I couldn't even leave my room to walk my dog in fear I may be in danger. Our room was infested by pests, ants for our entire stay. It took them 72 hours to fix it. And the pests still came back. Overall I had a horrible experience.
This guest did not leave comments about this hotel.
As in most Marriott hotels they are well kept and well staffed
We just stayed at this hotel for a family wedding. The rooms are a nice size with nice accomodations. The customer service in the hotel was non existant. Ask for towels or shampoo and get it four hours later after three phone calls. Expect your bed to be made, not here apparently.
The Residence Inn was in a relatively new area and the street was not yet lit. The car navigation identified the address as an ice arena but is actually a few hundred yards from it. The hotel was clean and inviting, the pool area is very clean. The suite had a small kitchen, fridge and stove complete with cutlery and plates. Staff were very warm and accomodating and breakfast was always complete and on time. No major attractions nearby but a great place to stay away from home.
Room size, location, cleanliness, amenities Heat did not work as well as it should
We stayed a weekend in April and the hotel is lovely. The breakfast is free and has eggs, bacon and waffles. Although is was very busy the managers were all over the place and assisited the staff and repleneshed items even with a long line. Rooms were large and ours even had a fireplace. This is where I will go from now on.
The room was beautiful and very clean. They took double the sir charge at check in and when i called about it after i checked outbthe reception gave me a lot of attitude.
I stayed at the Residence Inn for a family reunion and I have to say the front desk and kitchen staff were so sweet. They were ready to help out with every request we had. The suites were very clean and comfortable. My kids loved the large pool and being able to play basketball outside. We will be back and I will stay at Residence Inns from now on.
Clean rooms, amazing free breakfast, quietness, free WiFi, spaciousness. Initially I would have said finding the hotel since it's quite out of the way, but now I would say 'nothing'. In the end I rather liked that it was out of the hustle and bustle of most hotel locations.
The staff , breakfast and pool The location kinda tricky
1st- Decent breakfast 2nd- Could not hear the airplanes even though we where right next to the airport. 3rd- After having an issue with the first morning having the lobby and breakfast area completely blocked by a school group, they moved them to a conference room are for the next 2 days to resolve it. 4th- Had plenty of power outlets around the desk. 5th- The free wifi internet was not slow, making it unnecessary to purchase the $9.99 a day "upgraded high speed" pass. After reading reviews for all the hotels in the area and seeing mixed reviews for all,I decided to to try each hotel for a few nights to see which was the best. Facing a 2-3 month stay in the area, I was going to be able to try a few. This was my second hotel after Holiday Inn Newark, so here is what I got. 1st- No bottled water in the room, maybe this is just a Northern US thing, because most major hotels in the Southern US and West coast have 1 or 2 free bottled waters in the room. 2nd- Had to pay $15+tax a day for parking even though when reviewing the description of the hotel it said there was a "Surcharge" for extended parking, it did't show the fees for parking until after booking even though it showed it as an amenity. I mean, I didn't have to pay for the pool, business center, gym, or elevator use, and they were all listed as amenities without noting a surcharge. 3rd- There was a smell to the room I couldn't place. It was a light smoke and minor mold smell. I got used to it after being the room for a few hours but every time I left and came back, there it was. 4th- Fridge was the smallest fridge you could possible find, like 1.2 ft2.
Overall the hotel was beautiful. The room was very spacious and neat. My stay was very pleasant. The jacuzzi was out of order and the pool water appeared to be dirty. I didn't like that you have to pay for parking if you booked a room and that you only have 1 hour of free parking.
The room was super clean and spacious. I would stay here for leisure or business anytime. We even had a little view of the city and planes coming into Newark Liberty. My wife and I drove here from Ohio and this was the perfect balance of what we needed. Cost effective + parking + NYC access A little far from the city and public transit but with a little creativity you can get there in no time for only a few dollars.
Proximity to airport. Shuttle service to and from airport.
Staff was great convenient location
Upon arrival we found a spacious room which was very clean and updated furniture with comfortable double beds. Microwave and mini fridge were included as well as free parking. The free breakfast was nothing fancy but was adequate and got the job done. I was happy to find my favorite Kashi cereal, but the coffee wasn't to my liking. Overall I would definitely book this room again.
clean comfortable and roomy...really nice breakfast
Everything, microwave and fridge were available without extra charge, relaxing atmosphere and i felt safe in the environment. No dislikes here.
Convenient shuttle to the airport They provided me with take out menus for nearby delivery I ordered delivery from a nearby Italian restaurant and they delivered it right to my hotel room door. Nice indoor pool and jacuzzi There is no bar or restaurant in this hotel you have to walk down a road where there is no sidewalk to get to the Courtyard Marriot which is a short walk but 2 doors down to get to the food and bar. Menu and bar is extremely small.
I loved the comfort, cleanliness and everything overall I will be returning soon.
I asked for a "quiet" room and ended up next door to a group of women who were clapping, cheering, and in general having a good time. I don't mind people having fun but at 1:00 in the morning I really wanted to get some sleep.
Location & Price are great! Good breakfast included with hotel stay. Had to switch rooms b/c of a grainy picture in tv and shower stopping up. Also, b/c of warmer temperatures during this winter season the hotel decids no to offer heat in the rooms...WTF? IT STILL WAS COLD AT NIGHT!
The location is very close to train stations and the free parking is a very nice perk. If they run out of parking they will park it for you. The elevator is simply amazing. It sounds like such a little thing but it is really fast and they don't shut them down on off hours so you're never waiting for one. As other guests mentioned the A/C doesn't work very well. If you turn it all the way to cold (past the temp settings) it will get comfortable after about 30 minutes. The bed is very lumpy and extremely uncomfortable.
I had low expectations based on reviews, but rooms were clean and spacious and recently renovated. Wifi worked fine for me. Staff were friendly and attentive. Good value for the money. Maybe I just got lucky this time, but nonetheless I'd stay again. Fine for a night. The area is a bit dicey, but not so much so that it should prevent you from walking to the train station, etc.
The food and the shuttle service as well The first room smelled like cigarettes and was tiny. But the second was nice
Downtown location, close to restaurants and activities. Friendly, helpful and efficient staff
- Good complimentary breakfast - Decent gym facilities - Convenient free shuttle to the train station and airport - WiFi fairly fast and reliable I was put on a floor that was renovating (maybe all floors were renovating). As a result, the entire floor looked really run down, it smelled like paint, and it was loud.
Stayed for 4 nights for the 2016 Star Trek convention in NYC. No regrets. Staff was friendly and helpful. Convenient, free parking. Clean, comfortable room. Good breakfast. Walking distance to Newark Penn Station. Reasonably safe urban neighborhood. Easy access to NYC via PATH or NJ Transit. Price compared to NYC hotels. My room had a nice view. Was able to park the full day after I checked out. Elevators malfunctioned one morning (this was a huge annoyance). Area around hotel closes very early (no good restaurants, convenience stores, etc).
Every thing Parking
We were very well , near restaurants, quiet place, very good breakfast and free parking........................................
Good location for getting into NYC. The breakfast was pretty good. Employees were very friendly. Room was clean. Bathroom door did not close and some of the walls had paint/wallpaper peeling off. Vending machines were all either non-functioning, didn't take bills, or were not well-stocked. We ordered a cheese pizza when we got in for a quick bite to eat and it was possibly the worst pizza I've ever had, especially from a restaurant. A frozen pizza would have been better. Our neighbors rolled in around 2 AM and were loud and woke us and kept us up until about 5:30 - 6AM when we finally had to call the front desk to ask them to do something about it and even then it still took a while for them to quiet down.
Rooms updated but small, adequate for my business needs. Onsite restaurant, excellent food and service but is pricey. Parking is free, good news, finding a parking spot can be difficult but attendant is helpful, may have to park 1/2 block away.
Good location. Reasonably clean Hotel needs to be updated. Bathroom was small and cramped. The hotel is in need of repair. The restaurant closes too early.
cleanliness, friendly hotel staff Women's bathroom above my room. You could hear high heels and high power toilet flushing from the 6th floor bathroom every few minutes.
Everything, services and everything they did to make us happy The bed a little be, it was like not what I was spected i Think they can have a better mattress
When I order a superior king don't change it to double bed room and tell me that's what I ordered
Breakfast was horrible tv was broke and I set the alarm clock for 8:00 am and bring they cut the power off for a min the alarm didn't go off getaway was awful
Can't give much of a review. Was there on business for one night. Location was convenient. Exterior was impressive. Room was nice. I was not expecting much, so it met my needs. Would stay again.
I was very dissatisfied with our stay. I planned a last minute staycation with my daughter. The weather was menacing so I looked for a place in the area with a nice indoor pool. What they don't tell you in any of the descriptions on the Sheraton Paraippany is that the pool is part of the Atlantis Health Club and, evidently, anyone can go for the day (I imagine there's a small fee). We were swimming in the already cramped single lane of the indoor pool. I was already dismayed that, even though there were many little ones swimming with their parents, they still excluded us from the other two roped off lanes--one was reserved for lap swimming, and the other for kiddy swimming lessons (with MANY kiddies, one of them screaming at the top of his lungs for the entirely of his lesson). I noticed pieces of food, cereal and other garbage, laying around the pool, while the life guard sat there, allowing kids to balance themselves on the divider ropes, despite someone trying to swim laps right next to them. What sent me (and my ten year old) over the edge was when an entire group of young children arrived from outside the hotel. A day camp I think. There were now an additional 15 or so kids, plus 3 or 4 adult supervisors. For the first half hour they were there, the outdoor pool was still closed due to bad weather--why they did not open up another of lane to accommodate this group is beyond me. They expected 30+ people to swim comfortably in one lane of a NOT Olympic sized pool?! It was ridiculous so we left and went back to our not very clean room (pubic hair in the bathtub, stains on the carpet and on the bed-skirt) and ordered over priced hamburgers that were hard as hockey pucks and ridiculously over-priced. It was just an all-around very disappointing experience. I will not be returning there.
The bed was comfortable and stay was good. Don't order order room service . The food was terrible.
Easy access to trains, Amtrak & PATH. Food was good. Service very good. Staff very good and nice. Very secure. The room door was slightly off kilter so it made a lot of noise when shutting
Clean, very close to train station. Don't expect to check in before 3pm. Breakfast in the restaurant was terrible. Got the corn beef hash... by far the worse I've ever had.... tremendously overpriced for the quality of food. You will hear the honking from the traffic until approx. 10pm. The area surrounding the hotel is not nice... I would recommend not walking around much.
The staff were very helpful, they were particularly friendly in the Market Grill where we had breakfast on 2 mornings. Beautiful room, and the bed was one of the most comfortable I have ever slept in. Usually we stay in Manhattan when we visit New York but this hotel offered a great alternative.It was very cost effective as it was $10 return from the station to Penn Station New York [34th Street near Macys] Our room was not ready when we arrived and even when we came back at 11pm, we then had to wait on the bell hop to bring it up. Think this should have been done.The Starbucks attached to the Lobby only opened Monday to Friday and even then closed at 7 pm. The walkway from the train station to the hotel was closed each evening when we returned from the city meaning that we had to go outside of the station and cross the road to access the hotel lobby. During this we were stopped several times by people asking for money.
Comfortable bed nice staff Needs to be renovated in areas
It has a very convenient location near the train station that made our trip in and out of New York easy. There was some difficulty in confirming a taxi booking to go to an event.
It's quite convenient, although the area isn't great. Staff was rude. They need to learn how to smile because their vibe was negative.
We enjoyed how large the rooms were for the price we paid. Also conveniently located next to Penn Station.
I did like the access to the New Jersey Transit and airport. There are some resturants and shops in the building to pick up anything needed. The hotel staff was very nice and helpful to any questions we had. I did not like a few things in our room, such as, no place to hang a hand towel, the sink counter was badly cracked with a poor fix job, and the hair dryer was very old and weak. It seemed as a left over from another guest. The safety is questionable. I was there with my husband and felt okay but we both felt uncomfortable at times. I would not recommend staying alone or walking the streets at night. If you are there to visit NYC, I highly recommend staying in the city over NJ. With the cost of transportation and time back and forth, you waste time and money.
Arrived late and called the hotel about the shuttle from Newark airport, was told it was on its way. 1 hour later was told it was stuck in traffic, so caught a cab and was there in 10 minutes, didn't see much traffic anywhere.
Concierge Service on the 9th floor was super! Expensive restaurant in hotel with very poor service.
No running water. Not advertised at the time of booking although they knew there was a scheduled outage for repairs. Had to check out, get reimbursed and go to another hotel upon learning that there was no running water at check in.
Convenience I reserved king but I got two twin/double, I did not bother to change when I realized in my room
Clean, comfortable rooms, decent food and drinks, timely shuttle to the airport, great price. Better than a park and fly hands down! What more could you ask for!
Free shuttle service between EWR and hotel, both ways. Staff was friendly and helpful. I had a room on the 6th floor, it had a vaulted ceiling which was lovely. Clean luxurious sheets, beds were comfortable with pillow options. Plenty of space. Large mini fridge in the room. Convenient, Way better than sleeping on the floor of EWR. Wifi did not work. Elevator incredibly slow. Air quality in my room was not great, was pretty stale and overpowered by air freshener. The windows were not openable to add fresh air. Food in the restaurant is subpar, with virtually no clean eating options. There are no other food options in the area, as the hotel is located amidst train tracks, gates, car parks and rental lots that seem to stretch to forever. $2 for a small bottle of Poland Springs bottled water in the vending machine.
Airport Shuttle is very handy. Breakfast is great
Clean, fast shuttle, good breakfast.
Very nice room and very friendly staff. Free shuttle to and from airport. Nice rate. Coffee and muffins were available at 4:30 am. Other guests were extremely loud- banging doors and yelling in the hall the entire night. It kept waking us up. Our wake up call rang at 3:40 instead of 4:40. We reserved a shuttle and one of the drivers never showed for work; so at 4:50 on the morning there were four families trying to get to the airport for our flights. The driver was very, very nice but one family was forced to stay behind.
I liked the customer service! Carlos was our waiter one evening and he was so sweet and friendly. The shuttle drivers were also wonderful. Friendly, professional and very nice!! The breakfast was very good also. The only thing I didn't like was that my bed was not made one day by housekeeping and the did not replenish the coffee nor did they remove the melted ice from the ice bucket. I was very disappointed in that part of the service since, as a mom, I do look forward to going to a hotel to be a little spoiled. I didn't complain to the front desk since the rest of the hotel experience was wonderful!!! All in all I would go there again.
The bed!! So comfortable. Also I left my luggage on the shuttle, and they were very helpful in facilitating my getting it back. The plane was late, and the shuttle took much too long to pick up.
Doorman was nice. Girls behind desk were not pleasant. Plus, I checked out early. Booking.com told me there would be a cancellation charge but I didn't hear how much. Hotel charged me a cancellation fee of $75; Booking.com's email showed it was supposed to be $35. Same when I checked in--rate higher than Booking.com, but I caught it then.
Very friendly and professional staff.
The staff was extremely helpful and courteous in both the hotel and the restaurant. The facilities were clean. The rooms need more noise insulation. Both from outside noises, and interior noises. There should be an exhaust fan in the bathroom.
Clean. Nice looking. No free coffe in lounge. No free breakfast on weekends. Not enough parking. Pool closed at night.
Price, Location and Staff WiFi didn't work in the room, but not a big deal
comfy beds, entire staff bathroom amenities (shampoo, conditioner, lotion)
Pleasant and clean No bathroom exhaust
My girlfriend and I spent the night there for a nice getaway from home after we had went to my brother's soccer game at Seton Hall. Everyone and everything was great. The room was perfect, we had requested extra towels before we checked in and the accommodation was made. When we got there, I called the home bar to request a bottle of wine and the bar staff was able to help recommended a good wine for us. Everything was clean and comfortable. Definitely would recommend staying here for any occasion, especially for the price, very good value. We will absolutely keep this hotel in mind for weekend excursions in the future. There was nothing not to like, everything was great.
The property is modern, sleek, beautiful. Anda well kept facility. Breakfast is not available on the weekend, only through a limited room service menu.
Location & price. Thin walls.
Very polite and helpful front end staff.I needed directions and they gave me better than my navigation system! I did not enjoy my experience at the breakfast buffet.They sat me a a table very near the entry door and did not cover the table with linen. I thought this was standard until I noticed every table around the room had been covered with linen except mine.
The Strip House restaurant
PET FRIENDLY!! No added charges for bringing dogs Great location for where I needed to go. Free breakfast Easy to get in and out Did I mention pet friendly (can say that enough!) Bathroom was DISGUSTING! Toilet seat has brown spots on it (!!), hairs in shower, gross hand towel found rolled up in shower curtain. Breakfast wasn't actually set up until nearly 7:30 am Grounds needed serious clean up
Staff was friendly and everything worked. They only have 2 floors so there is little need to use the elevator. The hotel is rather old and could use some renovation.
Convenient for shopping & dining. Rooms were small. No closet space. The dresser smelled of food. Bed was squeaky. No carpets which allowed you to hear footsteps from 2nd floor. Picture to view room was misleading
The room was nice and pretty quiet and clean. Can't complain. Wifi didn't work at all. Front desk basically shrugged and said it hasn't worked for a long time. Shouldn't advertise free wifi if you don't have it. Also be careful getting to this hotel...you have to be on the service road or you will miss it. Be alert!
We have stayed here several times while visiting our daughter. Rooms are clean, beds are comfortable. We were unable to regulate the temperature in our room. The fan was blowing but the thermostat was evidently controlled in a central location. We would have slept better if it had been cooler.
Room was clean and comfortable. The TV, phone, and hair dryer didn't work! Have tried for 2 days to contact the manager, no response.
Nothing. I left the same day. Everrything.
Cleaner walked in the room without knocking
Location and friendly staff For the price it lacked room size and room amenities
The staff was very helpful and friendly. The pool and exercise room was first class. Price of breakfast per person.
This guest did not leave comments about this hotel.
Clean and front desk staff very helpful and nice. Shuttle to destination Sunday AM. Food in restaurant was good for Sunday breakfast. Shuttle driver could not speak or understand English. This could be a problem. Room Service was good and fast. Restaurant in hotel poorly staffed on Sunday morning. Only one waitress, need more. Wake up call did not come to room.
It was clean and quiet far from my location
Great in room desk space. Good fitness center Thin walls. Average bed. Cramped bathroom.
very nice hotel with fantastic amenities. Lounge and restaurant are fantastic.
Big and comfy bed
Clean, updated rooms. Welcoming friendly staff even though the hotel was full. Great service in the restaurant, too. Location a little challenging. If you miss the entrance, you're stuck looping around on the freeway.
This guest did not leave comments about this hotel.
Lovely hotel. Welcoming, friendly and accommodating staff..
This guest did not leave comments about this hotel.
Staff No water pressure. Toilets questionable. Shower weak. Needs some engineering. Do a little food on Bruce Springsteen nite. The shows always last late. Great staff
Staff in general very nice! Attitude with the guest attendant at the Restaurant, Rooms are not clean enough to be a Marriott, disappointed!!
We booked one "king standard room" and we received a double instead, the room was cold and humid and not too clean.
We stayed here for our first NFL game, giants vs Jaguars. There was a shuttle to the game that was significantly cheaper than paying for parking and we didn't have to deal with the traffic. To our surprise, many of the giants were staying in the hotel as well. We meet quite a few of the team and even shared an elevator with one of them. We upgraded to the city view for $10 and it was well worth it. We will definitely be back. While the room was gorgeous and comfortable, it was odd there was no mini fridge, and no where to get drinks. The gift shop was closed when we got back from the game and the vending machines didn't work. We were so thirsty!
I booked a room with two beds, and got a room with one! Manager told me she would drastically reduce my room rate for the inconvenience, was busy at the moment and promised to contact me by cell phone as soon as she could that evening. Manager never called, and never answered multiple voice mails I left her. poor customer service!!!! As if the above was not bad enough, our room was directly behind the elevators on the 14th floor, and the loud, constant, noise made it impossible to sleep. Asked for any other room, and was told they were sold out. The hotel should never book room 1411, the noise from the elevators is unacceptable.
I made one phone call and u charge me $33.00 for one & $7 for the next one.
Nothing No water in pool Gym terrible Had no room key for us upon arrival and for a few hours until my buddy got loud with someone about it and that majestically we got a card Rooms were dirty Desk chair was all messed up They provided corona with no limes put in a ice bucket upside down not even with the body submerged in ice Straight up terrible
ITs proximity to the Meadowlands - liked how they embraced the Springsteen show, and pumped his music through the lobby and outdoors while we were all arriving. Rooms were clean and comfortable. Check in was quite long because of the sheer number of people arriving at the same time, but they made it fun with the music and an "impromptu" pre-show party in the lobby.
The shuttle was very good. The rooms also. I didn't liked the restaurant in the main entrance. It is not good to put it there. The design of the restaurant i also didnt liked. The lady she was the chief of the restaurant was not very kindly.
The hotel staff had difficulities to confirm my reservation due to last minutes booking. However the Director of Guest Relaltion very helpfull and support during my stay
Staff was friendly Nothing.
Love how close to New York and how easy was to get on and off the highway. The water pressure was low.
Airport shuttle came late and the staff refused to help us with the timing of the shuttle.
Transportation No consideration for guests
Basic accommodation for the budget traveler. Stay only if you missed your flight out of Newark or have a connection. Had specifically requested a non-smoking room. They had only smoking rooms available. The smell was so bad that my wife and I had to keep the windows open (in December !) to breathe some fresh air. As a small mercy the housekeeping gave us some room freshener to spray. The on-site restaurant is too pricey. The breakfast at the restaurant ($11) was not at all good. The front-desk did not mention that the restaurant would be closing early. When we reached the front desk, they just gave us a Chinese take-out menu. This worked out better because the Chinese food was much cheaper and tastier (I'd recommend that). The good part is that the hotel had an airport shuttle. If you don't have a car, that's a cheap way to get to the city and other places.
We really liked how close the hotel was to the airport. The shuttle between the airport and the hotel was about 5 minutes. If you're not used to road noise you may have difficulty sleeping
its just fine.the staff is not very helpful. the room is old and not very clean.But its fine for that price.
The very unhelpful staff. Expensive prices at the restaurant and the parking.
I liked being picked up from airport by courtesy car. I liked the selection of movies. I thought the hotel was very good value for money. The front of house receptionist stayed on a personal call all the time she was checking me making it hard to ask her questions and i found it a bit unprofessional. She was very helpful however later when my remote control did not work she got me a new one and was able to answer all my queries well.
The hotel is close to the airport with a frequent shuttle service between the hotel and the airport. It is basic and not the most luxurious or fancy hotel, but we didn't want to pay the price for that kind of hotel. This one was clean, the rates were reasonable and it is far enough away from the runway that it wasn't noise but close enough to make it a short transfer. It may not be where I would choose to stay for a holiday but if I wanted somewhere convenient to stay before or after a flight, then I would definitely use it again.
I thought the location was excellent. I really appreciated the free shuttle from the airport. The room was just fine and we ordered pizza. It tasted great. It was as good a rest as a person could have on a layover.
location and the fact it had onsite Restaurant
Front desk staff and hotel shuttle driver were fantastic. Room service was prompt and thorough.
The Irish pub in the restaurant was excellent. The staff was very professional, accommodating and friendly. The room was clean other than the issues cited in the other box. The lobby is beautiful and clean. The location is convenient and there was plenty of free parking. I booked for 3 adults and requested 2 doubles, however my email confirmation stated 1 king bed. I called the Marriott and was told there were no rooms left with double beds. I then called hotels.com and was told the room could be changed to 2 doubles, however upon arrival the reservation was still for 1 king. Thankfully the desk clerk noticed the size of our party and immediately changed the reservation 2 doubles without me having to ask her. Don't know why this was an issues when I originally called the Marriott (or why the change made through hotels.com did not change the actual reservation at the hotel). There was some black mold on the ceiling above the tub/shower and the room had a slightly musty smell, like a damp basement. Our room refrigerator was not working upon arrival and the hotel had to send up a maintenance person to get it to work. We discovered there was a big cultural conference (NJ/NY VSNA Indian conference) taking place during our stay. No issues with the cultural conference however with so many people mingling about in the lobby and hallways we felt like we were intruding on a private event and that was uncomfortable. We did not feel like we should walk around the hotel and stayed in our room. It would have been nice if I was told about the conference at the time of booking.
No breakfast available
Lobby is good. The event we attended is at the same building so staying at this hotel location made sense Got a wrong room. I requested for double queen bed but was given single king. So a family of 4 is sharing a single bed. No effort is made to help the situation. I even tried to ask if there is something she can do. I got a big 'NO'. However, the couple after us the a double queen bed. The door going out into the veranda is broken so we have to turn on the heater.
Great staff Great Clean 24/7 galley Easy TV hook up Consider we only stayed in the cheaper room it felt very luxurious. Would definitely use this chain again and reccomend. Breakfast was disappointed (not the cooks) the quality of the hot food was airline coach. Only compliant.
Plenty of parking, clean room
For the amount of money to say here you'd think the tv would have worked. We chose this hotel because we wanted a luxurious stay in a plush setting. It wasn't any better than a Best Western. Breakfast was served till 10 am but we had to wait in line for 47 minutes to eat. No bagels or bread left when we finally got our eggs because it was almost 10:30! Really disappointed and wish we had looked for a Best Western.
Excellent Service with professional staff
Clean, roomy, acomodating and helpful staff hideaway bed was unuseable due to hard ridges and bumps as well as troughs, had to share king with two daughters like sardines in a can. Air conditioning complicated and hard to use. Slow internet, plus it timed out after 24 hours (despite our having a 2 day stay).
Friendly teen trying to do the best to satisfying us. Clean and excellent Non
Nice rooms and great location for bus into city No coffee in lobby after 9 am , breakfast buffet seemed hurried and not enough to feed guests
I stayed with a girlfriend for her 40th and the staff were very hospitable, going over and beyond what what necessary to help us enjoy our stay. They gave us great help with knowing where to go and find things and even stayed after their shift to make sure we were ok! The French Toast for breakfast one day tasted like cardboard! Breakfast did leave a lot to be desired with the "hot" options maybe luke warm and a slim selection of breads etc.
Good location for city trip, just 20-25 min by bus. Very comfortable beds. Too slow staff, too small room for breakfast.
ease of traveling to the city no blankets for pull-out couch even though requested (not sheets)
Nothing was done when I complained about smell of marijuana. No respect for a family environment. Least I expected was a comp for horrible experience, but nothing was said besides I will look into it by the manager. Shuttle service to MetLife stadium is one way no pickup after 5 pm. If your looking for a place to do drugs this is the place to go!!
It was very well located and safe. The staff made mistakes and the house cleaning forgot to clean our room one day.
Very easy to go to nyc, only 20-30 min by bus! Close to shopping malls Room cleanliness was not the best I've seen...
This is the first La Quinta that had HOT food for breakfast and it was welcome since they were NOT anywhere near a location to eat away from the venue - the food was well prepared and the staff was very friendly and cordial THis venue does not have any places within a close walking distance where guests can get breakfast or snacks or even a fast food something. I highly recommend that somewhere on the hotel info on your site that the 2 places that ARE near are listed and that it be recommened that they get a rental car.
Price, accommodation and general comfort were above expectations. Bus connection to central Manhattan was good. Continental breakfast was crowded on weekends and generally poor quality.
Location - so easy and fast to get to Manhattan. Better than staying in NYC. Staff very helpful. Free shuttle to local outlets/shops. Tax free shopping on clothes in NJ. Shower drain didn't work, breakfast was awful, hotel quite worn and shabby. WIFI did not work at all.
Absolutely nothing! We were the last guests to check in for the evening. They gave us room 207 and it was filthy. There were huge sticky stains on the carpet and on the furniture. There were chunks of things stuck on the carpet. And the air was stunk of stale smoke. I asked for a different room but they were full. We left and went to a residence inn. I had purchased through Kayak/Priceline and priceline refunded my money. It was the nastiest room I have ever seen. Our friends were also I the hotel in the 9th floor and they said their room was fine. The hotel staff didn't seem to care one bit about the state of room 207. The only thing they offered was to have housekeeping come and spray something so it smelled better.
Clean hotel. Wonderful view of Manhattan. Excellent bus service to NY across the road.
Transport from Air port, if possible