Pros: I rented an economy car for three days. It was a Hyundai Accent. The interior/exterior of the car was clean when I received it, even if not highly detailed. It's an economy car so it's utility over comfort but that's what I expected.
Service was quick, friendly and without any hi pressure up- sell. The whole process was less than 15 minutes since I had a reservation. They had the car they promised. It was a positive experience. They offer after- hours drop- off.
Jan 3 2017
Pros: The pricing was acceptable considering it was holiday season. The staff was efficient and eager to meet my vehicle needs.
Cons: Confirmed with the location a week ahead of pickup to discuss vehicle needs and when I arrived for pickup vehicle was not present at the location. I had to be transported to another location for vehicle pickup and mileage was not adjusted to accommodate for being take to a location further away.
Cons: It was apparent to me that the location in Wayne did not have enough vehicles to accommodate all of the reservations. It worked out in our favor because we were given a nicer vehicle but someone may not have been that lucky. The computer system was not working when I arrived which led to increased time. The staff was very helpful despite the challenges