You get what you pay for. At least they spend money on getting a crew with awesome customer service skills. Carousel was horrible. Waited over an hour for luggage. Mothers were there with young babies. Only one baggage handler was working the carousels. The flight could have been good had we not had this horribly long, exhausting wait twice on one trip.
You get what you pay for. At least they spend money on getting a crew with awesome customer service skills. Carousel was horrible. Waited over an hour for luggage. Mothers were there with young babies. Only one baggage handler was working the carousels. The flight could have been good had we not had this horribly long, exhausting wait twice on one trip.
Unnecessary announcements through out flight. WiFi on plane is terrible and overpriced
Cancelled my flight last minute and had to end up driving to Texas from Atlanta last minute. I’m going to miss another day of work, drive back to Atlanta , in my own car and spirit doesn’t want to refund the money. First time I tried flying anyone else but delta and I get ripped off . And I had. To pay for seats for a flight that didn’t happen. Usually you could say you get what you pay for but in this case, didn’t get anything and paid for everything never flying spirit again, or even attempting it or thinking about it.
Arrogant lady acting up at check in using fowl language and no one contacted police or security
Was not able to board the flight due to a horrible policy that I needed to be at the gate 1 hour before departure. I lost money on this and the connecting flight due to having to book on another airline. I was flying to Florida for my mother's cancer surgery in the afternoon.
I was charged $99 for a carryon on the 4th out of 4 flights only. It was placed under the seat just like the other times. Ridiculous.
Bad, my flight was delayed several hours. I was suppose to leave at 6:25pm, did not end up leaving till almost 11:00pm.
It was miserable! A week after we booked a non stop round trip ticket Atl-LasVegas, we were told that our non stop return flight from Las Vegas to Atl had been changed to a one stop flight through Fort Lauderdale, without any reason or explanation. When we got to the Las Vegas airport to catch our now 1:16pm flight to Fort Lauderdale, the flight was delayed until 5:30pm, which made our connexion at Fort Lauderdale impossible to catch. When we got to Fort Lauderdale, we ran to the gate where our flight to Atl was, hoping to catch it, even though we only had 7 minutes before take off time. To our dismay, we get there and see a large amount of people complaining in front of the gate because the flight had been delayed due to lack of personnel! We then had to wait another couple of hours to finally take off from Fort Lauderdale. We got to Atl at 5:30 in the morning instead of 11:30. In the meantime, my luggage was also lost, so I had to wait until the next day to get my suitcase back. My husband also lost a day at work because of the delay. We will NEVER fly Spirit again!!
We got back to Atlanta in two hours. Was able to get to work just 30 minutes later than I thought.
Good enough for the price. I will rate great if water is available for passenger.
I hope to avoid flying with them in the future. First flight got cancelled then got stuck with a 13 hour layover in Denver. The process was long and frustrating to many people.
First time flying Frontier, I am not sure the Ala Carte menu of options is for me.
Flight was delayed on the runway for 40 minutes the crew did not even offer even water to passengers to compensate for the flight delayed. The flight was delayed due to aircraft mechanical issues. Worst customer service ever
See my previous comment which is mostly about our flight from Phoenix to SFO
Terrible. Initially we were shocked by the outrageous baggage fees we needed to pay at check in for our so-called "discounted, economy flight" - we paid over $200 (!!) for one check-in and 2 carry-on bags - this felt like a real bait-and-switch" scam. Our flight from Phoenix to SFO was delayed by 4 hours. Multiple apparent causes (from needing to make space for other planes that were landing late to problem with cabins pressure system, and whatever...). After de-boarding and re-boarding we still waited at least an hour on a cramped, poorly ventilated plane before take-off. Seats were cramped, uncomfortable - did not recline at all. No water until we were flying for a while. No complimentary snacks. Upon arrival at SFO my luggage was sent upstairs to the check-in counter. The customer service person there refused to let me examine a bunch of bags that were sitting on a nearby cart because it was "behind the counter", rather made me wait until another attendant did an exhaustive and failed (?computer) search, came back and told me they were unable to locate my bag. I asked her to look on the cart, lo and behold, there was my bag just a few feet away! Missed my choir rehearsal that evening due to all of the delays. One more thing, a few days later my husband and I tested positive for Covid. Since we both are fully vaccinated, careful about masking and have never had Covid previously, we will never know, but suspect we may have acquired the infection during the prolonged wait on your poorly ventilated plane (person in the row in front of us was coughing). After registering a complaint, we received a measly $50 voucher for future flights. Needless to say we have no intention of flying with Frontier Airlines ever again.
I liked getting off the plane. Everything else was well below standards. Not even offering a bag of peanuts for free for a 4 hours flight is ridiculous.
The whole experience was bad. Didn't know no complimentary drinks or snacks. $4.39 for a soda is ridiculous even a bottle water. A carry on was $74 just crazy. I don't think I will take this airline ever again. Very bad
Delayed...attendants checked every single bag and item for sizes before boarding.
There was no wifi, there was no usb charger on the planes Frontier lowered the weight limit on suitcases from 50 to 40 pounds Frontier now charges for a seat...really? If i don't pay for a basic seat, do i stand the whole flight? Frontier now charges for the carry on, just like for the checked suitcase The bundle pricing is way over priced.
I am HIGHLY unhappy with the amount of money I spent on the flight. Paid in advance only to find the flight at a discount price a week or so before the flight. I will not fly frontier again and have bad mouthed your business since to anyone I have spoken with about flying (which has been many a people). Crew was mediocre and instead of moving me to a spot where I could gain some leg room they sat their flight attendant there. Won’t be flying frontier in the future.
Aguadilla (BQN)Puerto Rico
Atlanta (ATL)United States