Cons: "Baggage took an hour"
Pros: "Friendly attendant helped me get seats with my daughter together. Everyone was very nice and polite."
Cons: "Everything was great for this trip"
Pros: "The crew was very nice on all four flights: ATL-FLL-CUN and CUN-FLL-ATL"
Cons: "I did not like the boarding in CUN returning to FLL The boarding was delayed because of the security pat-down at the gate. The video got cut-off mid-flight and was never properly restored."
Pros: "The flight was more or less on time."
Cons: "Power outlets at seat and a more responsive entertainment system. A bit more friendliness in the service"
Cons: "Flight was delayed over an hour in take off. After landing in Atlanta an employee got her ‘ID stuck’ in the jet bridge and so far we have been on the plane for over an hour since landing. Worst experience ever. Will not be flying with jet blue again"
Pros: "Comfortable roomy seating, very clean plane"
Cons: "Honestly nothing... One of the best flights I've ever had"
Pros: "Everything except boarding communication. Could barely hear."
Cons: "Boarding communication. Couldn’t hear calls."
Cons: "My first flight was delayed resulting in the missing of my second flight."
Cons: "My luggage was torn and half of my stuff is missing from my bag"
Cons: "The flight was done but the fact that both flights were delayed was very disappointing. This is the first time it happened but it threw my schedule off."
Pros: "Customer service."
Pros: "The crew was good."
Cons: "Nothing pretty spectacular."
Cons: "My TV did not work !"
Cons: "1. Getting checked-in and a seat assignment, with my initial check-in with Iceland Air. 2. Getting a seat assignment before I arrived at the departure gate. 3. Having a Jet Blue employee at the baggage re-check counter."
Pros: "Great crew. Good snacks. Good amount of leg room."
Cons: "Flights were delayed ~1hr"
Pros: "Not much"
Cons: "Same as above"
Pros: "Service and mannerism of the crew"
Cons: "There is not much"
Pros: "Everything was good. Much better than some of your competitors. Good crew. Captain came on and talked to all the passengers. Thumbs up for that. Boarded on time, took off in time, landed a little early. I can’t complain."
Cons: "Some of the passengers. Can’t help that..."
Pros: "Ditto above"
Cons: "Did not receive text notice of a gate change. Walked all the way to original gate. Checked text later. There should be announcements regarding gate changes. Not everyone use text or may not be opportunity to check for a text."
Pros: "I liked the snack options and that the drinks were full size."
Cons: "I did not like how tiny the screen was. I paid extra to sit in the extra leg room option, but when I went to sit down the screen was disappointingly different than the others. I wish I would have known this before purchasing."
Cons: "Sat next to a woman with a toddler in her lap, he was understandably unhappy, crying and fidgeting. I couldn’t sleep or watch a movie or listen to music because of it and he was bumping me the whole flight."
Pros: "Friendly staff and a smooth takeoff and landing. All I could ask for. This was the 1st time that I flew JetBlue and I was impressed."
Cons: "The middle seat but that was probably my fault."
Pros: "The crew was excellent! Helpful and friendly.:)"
Pros: "Can’t ckmplain about a thing. Except my TV did not work.. but there was free wifi (FlyFi)."
Pros: "spacious seats and very comfortable as well. easy boarding"
Cons: "a little too cold on the plane from FLL to Atlanta"
Pros: "Left on time and arrived without a problem"
Pros: "The food was very good they had flat screen TVs by every seat brand new plane!"
Cons: "The crew weren’t amazing"
Pros: "Seats were spacious."
Cons: "Looked like plane had not been cleaned for a while. TV screens were filthy. Stewardesses were not the friendliest. Seemed annoyed to be attending to the passengers."
Pros: "The service was great and the departure time was close to exact."
Pros: "Easy self check-in at BOS airport with self-service kiosks and bag drop with no lines."
Cons: "Flight was delayed but JetBlue did not make any announcement or give updates, reasons, or targets. Lots of sitting around with no information at all. Very frustrating!"
Pros: "Loved being able to watch the World Cup final match on the plane! Wish the plane continued letting us watch TV while folks were deplaning though. :) The pilot was funny - always a plus."
Cons: "One of the crew members, Bill, called me and the women in my row "sweetie" and "honey." While I assume he was trying to be Southernly cordial (I'm a southerner too), calling women you don't know these names in a professional a space is inappropriate. I also had wished there was either a USB port or a power outlet to recharge my devices."
Pros: "The smooth flight and landing."
Pros: "I am a nervous flyer but had no turbelance smooth ride friendly crew members"
Cons: "Everything was great"
Pros: "Jetblue service, cranberry juice and snacks (tried a different one this time - vegetable crispies)"
Cons: "No chocolates (at least couldn't see it in the offering )"
Pros: "Love the ample legroom in coach seating, and that I don’t feel like one of gazillion sardines in a can. Snack selection is awesome and free: ) Flight attendants were courteous Check-in staff at the departure gate was friendly and even shared a quip of humor!"
Pros: "one of the crew was excellent - he was friendly and helpful."
Cons: "the small non-interactive video screens"
Pros: "The procedure of boarding the crew at the gate and on board the flight was very polite and professional. It was an easy flight due to all personal involved"
Cons: "There wasn't any"
Cons: "Bad, bad and the worst"
Cons: "Delayed departure after a long layover"
Pros: "All the staff members were very friendly and helful. The seating was very comfortable with lots of leg rom. Both flights were on-time and the in-flight service was very good!"
Pros: "Stuck thirty minutes and counting. Landed. No gate"
Pros: "Flight was projected to be late but we got here on time"
Pros: "fast on boarding... went well considering it was a busy flight and delayed"
Cons: "my partner and I were in different boarding-groups but the check-in clerk didn't let us go in together. We were separated by groups... I've never heard of this before and I do a lot of flying. It happened to several couples on the flight. We were puzzled."
Pros: "Smooth flight on time and great staff!"
Cons: "All good!"
Pros: "Convenient flight times and prices"
Cons: "The cabin was overly warm and a little cramped"
Cons: "My tv did not work."
Pros: "JetBlue always provides quality service and is a consistent product."
Pros: "The comfort of the seating, the flight crew, and the services Delta provides. I always have a pleasant time flying with them."
Pros: "Aircraft clean and crew very personable. It was the second day that refreshments had begun to be served again onboard."
Cons: "Tough to understand the gate agent announcements."
Cons: "We are just tired of spending a lot on tickets and receiving the most minimum of a snack and drink on flights."
Cons: "Delta is always a step above the rest."
Pros: "Upgrade to comfort plus was a bonus!"
Cons: "Nothing. Flying sucks with the pandemic, but delta is doing a great job!"
Pros: "I loved all the updated COVID protocols and the commitment to a safe comfortable flight. The crew did everything possible to ensure the trace experience was as smooth as it possibly could have been and showed a great deal of patience with my family of five that moves kinda slow sometimes."
Cons: "Biscoff cookies in every snack bag. Those cookies one of the most integral parts of flying delta for me"
Pros: "The crew was amazing."
Pros: "If they hadn’t of given my seat away, I’m sure there would have been something I’d liked."
Cons: "I had been checked in since the day before my flight and for some reason, because I wasn’t at my connecting gate 30 min prior to when they started boarding, the gate agent gave my seat away. I had to wait several hours for the next flight."
Pros: "Comfortable and safe flight."
Cons: "Our depart time was 1pm and our actual departure didn’t happen until 11pm. On and off the plane multiple times for mechanical failures for 10 hours. Delta had no plan and there were no hotel rooms. They diverted a NY flight through Atlanta waiving the covid restrictions to get us all on the plane. They Put us in a hotel In Atlanta, which was nice and convenient, but it was 2am when we went to sleep and backup at 6am to catch our flight. Not the way we wanted to end our amazing Key West vacation."
Cons: "I contact the airline, because I tested Covid-19 positive, and I didn't want to expose anyone to Covid. I am steel waiting for an answer to change my ticket. When I came to Mexico, the flying from Minneapolis - Houston was good Delta keep everyone social distance. The flight from Houston to Mexico City was AeroMexico was completely full NO SOCIALY DISTANCE TERRIBLE EXAMPLE !"
Cons: "THE FLIGHT LEFT WITHOUT ME AND THREE OTHER PEOPLE"
Pros: "I wouldn’t know t"
Cons: "To let me on the flight"
Pros: "The way they load the aircraft from the rear for covid safety precautions."
Cons: "The availability to switch my ticket to an earlier flight to avoid a 5 hour layover."
Pros: "This was a redeye flight which are never the best. We upgraded to first class for a chance to sleep. The sanitizing of the aircraft was beyond expectations. The personal wipes were a plus so we could clean the areas around our seats to our satisfaction. The individual snack bags are a great idea to minimize handling."
Pros: "Fast boarding and off boarding"
Cons: "Crew wasn’t as attentive. While my first flight (I had a layover) seemed extra attention and care was put into the cleanliness and order due to Covid, second flight seemed to be a little overcrowded."
Pros: "There was plenty of space, good entertainment, it boarded fast, took off on time, and had zero issues."
Pros: "Crew was professional and understanding/empathetic given the circumstances. We were delayed 4 hrs."
Cons: "While the weather delay was out of everyone’s control and it was obvious the pilot was doing everything he could to get the pale airborne... i feel their could have been better communication from the ground as to our take off time. They kept changing our time and thus we were trapped on the tarmac for 4 hrs. Had we known, some of us could have gotten off the plane and rerouted so as not to miss our connecting flight. We and others were stuck in Atlanta, had t okay for a hotel....and missed a day of vacation....☹️"
Pros: "Kudos to the employees who really tried to help rather than pay mere lip service."
Cons: "The plane experienced a mechanical issue forcing us to return to the gate after waiting for an hour. The staff was clearly overwhelmed and focused on moving us along (Cheryl) rather than resolving our need to reach our destinations.it wasn’t until we found one extremely patient and persistent employee (LaShondra-?) who booked us through NYC rather than Atlanta so we reached Rochester on the same day. So the questions are- why don’t the airport hold a larger inventory of parts, why aren’t there back up planes and why doesn’t the software better cope with these types of situations?"
Pros: "The gate agents were nice enough."
Cons: "We sat on the tarmac for an hour without information as to why we were delayed. We missed our connection in Atlanta, even though we arrived at the gate in time to see the gate agent shut the door while we were running and waving. We arrived at the gate 8 minutes before the flight departure time also. The flight attendant on the flight from Fayetteville just handed out water and cookies without asking what you wanted. She had coffee and snack mix but didn’t ask anyone, just handed them what they got. Overall I was very disappointed in the flight from Fayetteville, NC to Atlanta and with the gate agents at the Atlanta airport. I usually expect more from delta. They didn’t offer vouchers to make up for the missed connection or offer to pay for a hotel since the next flight out was the next morning."
Cons: "... on top of that I kindly requested to speak with a supervisor and i was denied it. As a customer I deserved that. I would a ticket with Aerolineas and nowhere it said it was delta. I followed the baggage allowance explained on kayak website and on Aerolineas Argentinas. I took a bicycle which is free and i pay $100 to packed it as Aerolineas wanted. When I arrived it was a Delta flight and they told they don't allow bicycles and that i had to play $150. Aerolineas website and kayak clearly says that bicycles were free on my flight. I show the agent my ticket and that no where it said delta to consider what he was saying since it is an alliance but i was not informed about it. He said no and after wait there for a while before boarding i kindly ask to speak with a supervisor and the denied it and disappeared. I request a refund of my fee to you for providing incorrect information."
Pros: "The movies offered were decent"
Cons: "I paid extra for a window seat I sit down after they squeezed us all in like sardines and come to my surprise there is no window in my aisles it had been covered up in plastic . First making my area narrow than all the other seats and between the plane leaving late and the terrible process of loading people on the plane . Delta airlines was all about the up sale from charging for every bag to charging for internet ,food so on and so forth. Also one bathroom in the middle of the plane ? REALLY ? Out of tissue , paper towels , and tissue one hour into the flight . What in the Hell is going on with this airline ? Won’t fly with them again ."
Pros: "Boarding was super quick, as crew wanted to leave before the strong rains and winds came through, so we left early! Plane itself was very modern and surprisingly comfortable, as much as a small space can be. Good amount of entertainment, and the crew were pleasant. And flight itself was smooth with very little turbulence which helps!"
Cons: "Had to pay for food, which was a little annoying considering the cost of the flight. Entertainment was very American led... but I guess not surprising considering it’s delta."
Pros: "On time flight courteous service"
Cons: "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"
Pros: "Waiting in the departure lounce was ok"
Cons: "Boarding was kind of stupid Delta is boarding in Zones and starts at the front instead of starting boarding passangers sitting at the back of the plane and moving forward NO they do it the wrong way and due to that boarding takes to long and makes you frustrated."
Pros: "Going by and come Ming back Atlanta check in desk was the rudest Laziest most disrespectful emoyees I have ever came across . Check in person played on her phone and didn’t even look at you when asking what seat was I assigned . Going from Atlanta to Fort Lauderdale the check in person was so rude there where 5 people askI’m her what’s her problem . The crew the flight was excellent but the Atlanta check in desk really dropped the ball 2 times . If I was the manger I would fire the whole staff and If I was above the manager I would fire them as well as I’m. Sure this is not an isolated occasion."
Pros: "Nice flight nice crew just about as good as you would want"
Pros: "The crew is always wonderful. The complimentary beverage and snack really makes the flight better, even in the tiny seats. The flights with tv screens and charging ports are great, although they only seem to be on my shorter of the two connecting flights."
Cons: "Crew allows the first zones to place both their carryon and personal items in overhead storage, filling the bins before many travelers board the plane. We are then asked to check our bag, and are forced to put our 1 bag between our legs, whole many people stored two overhead. Flight was delayed a few minutes and time was not made up in air. Delta changed a few of our flights before we were even off the plane, while other passengers were allowed to keep their original flight (originally we all had the same connecting flight). Looks to me like they overbooked and pulled some of us randomly. Also, my checked bag was sent on wrong plane, and sat unattended at next airport for 2 hours."
Cons: "The bulkhead sears had no electrical outlet"
Pros: "Jamaica security and boarding, despite a crowded airport and gate, was very quick. Appeared chaotic but was friendly and efficient. Boarding was orderly and efficient. Flight was smooth, seats luxurious (comfort+ aisle and window seats with an empty center!). Arrival into ATL half an hour early."
Cons: "Only one offer of beverage on 3 hr. flight. "Food" at dinner time was chips or crackers. Arriving 1/2 hour early we sat on tarmac for 50 minutes before reaching gate. 20+ minute walk to customs, 30 minute line."
Pros: "early take off and early landing"
Cons: "crying baby... passengers hanging out in the aisle... also lady sat in my emergency row seat and would not leave so I let her have it. also the lady next to that seat complained the whole time we tried to negotiate that seat. also the flight attendant that gave our section drinks seemed irritated and very rude. Older african american woman that stuck her finger in my face and the person next to me to ask her to stop her question as he picked up snacks that she dropped in the aisle. Kind of rude and kind of uncalled for. And the lady next to me (lauren) is an ER dr that had a layover in Atlanta for 4 hours to vacation with her fiance in the Caribbean..."
Pros: "A screen with free movies is nice."
Pros: "Our Delta plane was brand spanking new. Everything worked and the inflight entertainment system was fantastic with many movies to choose from, free headphones, games, tv shows, etc. The crew was polite and the seating at least as comfortable as expected for a 4 hour flight."
Cons: "The restrooms in the rear of the plane were remarkably small, even by airline standards. I'm a somewhat larger person and I fit, but I know a lot of people who would literally not be able to fit on the toilet without touching both of the sidewalls or risk getting stuck in there. The boarding process at San Jose Del Cabo was the most ridiculous setup I've ever experienced. There were numerous flights boarding out of the same gates and at least 3 or 4 lines for different destinations forming on a ramp just outside the gates. There were guys with signs trying to herd people into the correct lines and then loading the people onto buses which took you out to the planes. The planes were loading from both the front and rear doors and people were getting tangled up inside because of the haphazard loading process. Very easy for a person to end up on an incorrect plane!!"
Cons: "You had me check my hand luggage with expensive items that did not arrive."
Pros: "Very pleasant customer service, excellent bag delivery service."
Pros: "Staff were friendly and attentive. Boarding was good - efficient and quick."
Cons: "Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working."
Cons: "On the MSP to ATL leg the gate crew made a huge deal about checking rolling bags. They even stopped us at check-in and nearly begged us to check our bags pointing to the backed up jetway. But we had a lot of unpacking to do before checking our bags so we politely declined three times. On getting to our seats there were at least 8 open slots for bags near us. I heard a crew member call forward to say "tell them no more rollaboards" so they forced everyone left to check. On departure they slammed shut several very large empty overheads. WTF"
Cons: "the older stuardess on my flight from Cancun to Atlanta was very misinformed- told me my carry on wouldn't fit in the over head bin... it did. Told me I had to check my duty free liquor.. I didn't. Told me I couldn't bring all of my liquor in to the US... I could. I just kept saying ok to her just to shut her up, but she ensued with her comments and wrong info as if I don't travel as often as I do. Perhaps she was attempting to be helpful, but it came off as obnoxious and rude especially since she was wrong on every accord. Humbleness and customer service training would do her very good. All other DELTA staff have been great."
Pros: "Entertainment was good. Delta staff seemed flat compared to other delta flights I've been on."
Cons: "Space. Economy on a long flight is not ideal"
Pros: "for a 9.5 hour flight, the seat was actually pretty comfortable. The A330 is definitely more comfortable than 767. While the food sucked on my outbound flight from atlanta to london, the food on the amsterdam to atlanta flight was pretty good. there was a lunch, a snackbox and then a hot snack before landing. There was plenty of beer to drink so that made the flight better."
Cons: "first, the entertainment system was busted. you could use the flight tracker and play games, but couldn't watch any movies or tv shows. They only told us about this 5 minutes before boarding. There was wifi so you could stream shows to a tablet, but that assumed you had a tablet and that it was charged because the usb ports on the nonfunctioning entertainment system were, you guessed it, nonfunctional. Fortunately we had charged tablets and were able to stream some shows but they kept buffering and locking up because the gogo wifi wasn't working very well. About half the flight attendants were friendly but the other half obviously didn't want to be there. The last half hour was pretty bumpy due to remants of a hurricane in the area. The person behind me was frantically looking for a barf bag but we found out that most of the seats didn't have them. So that could have been ugly. I flew delta for the skymiles but based on this trip I will either fly on their partners (virgin, klm, airfrance) for reduced mile credit, or choose a different airline."
Cons: "Planned my trip for my birthday/10 year anniversary. The first leg of the trip, flying from ft Lauderdale to atlanta was ok except for the pilot having to circle around bc he was too close to the airplane in front to land. This made us supposedly late to our connecting flight which by the way was not supposed to leave before 8:10. My husband and I arrived at the gate about 10 minutes before only to be told that the door was locked. Needless to say, we weren't the only ones. When we got up to the desk, the attendant was extremely rude. I was having a conversation with my husband about a dog that had just passed us . She immediately made her way into the conversation asking me what i was saying. I told her I was talking to my husband about the dog and under her breath said : " I'm sure you were." I then told her that i was more than sure about what I was talking about. We get booked on another flight and my seat was the only one without a working monitor. We asked the suitardess to see o If there was anything that could be done They tried to reset it to no avail. Since we didn't say anything else, it was forgotten about. My husband shared his screen with me so that I wasn't totally bored on the flight. Not the way I wanted to start off my birthday but I'm glad that nightmare is over Delta really needs to retrain their employees on customer service bc it leaves a lot to be desired!"
Pros: "Flight attendants and cookies. That's it."
Cons: "We left DC late because of Delta's inefficient boarding process. We landed in Atlanta late. Our flight to Sioux Falls left early, without us. My pregnant wife and I made it to the gate 4 minutes before the scheduled departure and they told us the plane was already gone and there was no way for us to get on the plane. Our bags did make it to Sioux Falls, so my wife didn't have her prenatal vitamins, , we had no clean clothes and we were forced to spend the night in Atlanta. The saddest part of yet another terrible experience with Delta was that they offered us a "discounted" room at a terrible Howard Johnson for $72. I looked online and the same hotel was $65 to book on Kayak. So basically Delta was trying to scam us after they screwed us. Thanks Delta! Instead we paid $200+ to stay at an airport hotel. Every time I fly Delta I regret it, yet occasionally I get forced to take their awful airline to get somewhere I need to go. It never fails to add another bad Delta experience to my long list of failings from this SAD!!! airline."
Cons: "Expected to pay £30 just to reserve a seat. Most of the top airlines allow this to be done for free. It's about time that Virgin Atlantic followed suit."
Pros: "The Economy seats with added space Plenty of space Cheerful crew"
Cons: "Delta costumer service was terrible. Cancelled my trip twice. They lied to us saying that they were going to give vouchers for hotel, that we were going to be automatically booked for next flight and that our bags would arrive with our flight. Waited 7hs to talk to an agent in the airport. 24h wait in Atlanta had to sleep in airport. They wanted me to wait three days in atlanta. They forced me to check a carry on because they didn't have room in the plane. They told me my bag would arrive with my flight. It never did. I still dont have by only bag. Unbelievable."
Pros: "Not too much this leg!"
Cons: "Baggage retrieval was horrendous! Absolutely a nightmare which after paying for 3 nights hotel with no discount, I was further inconvenienced by the inability to receive my 2nd luggage and after requesting it be delivered, I, I, tracked my bag and you chose to send it 3 days ahead to my destination and I HAVE NOT RECEIVED any acknowledgment of my online inquiry which is why I am complaining. I've had to purchase a new set of luggage AND will have to pay for them on my next 2 legs on Delta. I apologise for seeming so harsh as I know you've had so much trouble because of the tornadoes, but this leg of my trip cost me an additional $800.00 plus AUD and I was here in the US to care for my father who recently had a 2nd heart attack and my final days in USA were meant to be a holiday, and all I can say is the stress because these expenses have removed any enjoyment (I know I'm looking at this half empty, not half full). I'm glad to share this and hope you're company loses will be recouped after this mess! Daniel Grayson Craigieburn, VIC Australia"
Cons: "Easy and fast acces to aircraft."
Pros: "flt on time"
Cons: "over all everything was just fine"
Cons: "If we were not forced to pass through Costumes and take our Luggages and go through security again, although we were in transit for couple of hours only. I lost my pierce and no one helped"
Cons: "Avoid lose time boarding"
Pros: "Courteous crew, comfortable seats with good leg rooms."
Pros: "Very good experience and very good airlines"
Cons: "All is been very good"
Pros: "Everything ok, nothing that I say wow"
Cons: "The crew didn't go an extra mile for me. I forgot my kindle in the first plane. When boarding the connection flight an hour later, I told a crew so she would contact the other plane crew to locate it, but she told me to deal with it when we land. At landing the kindle was nowhere to be found."
Pros: "Crew was very helpful and accommodating. Food was much better than normal airplane food. Flights were on time, an important consideration."
Cons: "We were stuck in the gate security check-in area way too long in the cramped area with too few seats and no restroom."
Pros: "everything perfect you guys are the best"
Pros: "Me gustó q acompañaran el almuerzo con una ensalada"
Cons: "No había tv individual, staff no muy amable"
Pros: "Food, deinks and staff attention"
Cons: "My food in my luggage is spoilt. My trip was cut short and I missed the event I had come up for in the first plAce"
Cons: "Checking in at Miami was very slow"
Pros: "All around service"
Cons: "Not told to board shuttle bus to airport"
Pros: "Service was good. They fed us meals and all drinks for free. The plane was in good condition."
Pros: "Staff was very helpful! The flight was very cold and they were sweet enough to get my son a blanket."
Cons: "Temperature of flight"
Cons: "Flights were delayed endlessly then cancelled with little communication. I’m still in Cordoba when I should be home already."
Cons: "No seat assignment, over booked flight, lost my baggage"
Cons: "They said the flight was delayed by 2 hours but then decided to board all of a sudden. We somehow made it but still ended up missing our connecting flight. Food was pathetic with no vegetarian options. Groups of people were split up and not seated together. Complete mess!"
Cons: "we selected seats months ago when we booked these flights, yet they didnt get one set assignment correct."
Pros: "Got us to our destination poor."
Cons: "The long waiting on the line to board and the food portion small and quality poor."
Cons: "Crew manners is poor"
Pros: "Like comfort"
Cons: "Better Entertainment"
Pros: "The welcoming and attentive service"
Cons: "Wouldn’t know because I wasn’t allowed on the flight"
Pros: "On time departure. On time arrival."
Cons: "You have to go through security in Panama twice. Check in line at Tocumen Airport in Panama took longer than necessary."
Pros: "The process of checking in and waiting to board on the plane was perfect time! The flight was long but the attention to detail and customer service was phenomenal."
Cons: "There is no WiFi"
Pros: "Copa service is always very good."
Pros: "Service, leg room"
Cons: "Wish there were personal TVs"
Pros: "The flight was safe and comfortable."
Cons: "Neither flight had individual TV screens, and a vegetarian option was not available by default-as it had been on the flight there."
Cons: "Too much complain whit my carry on"
Pros: "Service, food and flight attendants"
Cons: "Everything was good"
Cons: "The aircraft was really old, the space between the seats are so tiny that was impossible do not touch the person on your side, my knees came touching the seat in front of my the wole time, to resume the space, I can say that I never had a seat with so small space like that, even in domestics flights. About the food, they started to giving us a little oreo and just gived us some food again 6 hours later and they dont have nothing to sell, I spent the wole flight with really hungry. To complete, they dont have indivual flat screens, so you have to watch the comum tv, that just showed one movie and nothing more. I thing that its should be not permitted to flight on this aircraft for international flights."
Pros: "At least they relocate us in a hotel to wait for the next flight"
Cons: "I needed to arrive my destiny as soon a possible and they canceling the flight and putting me on another leaving the next day is not what I had in mind."
Pros: "ONE ground staff was nice at check in. Otherwise their staff is not friendly"
Pros: "Very friendly and professional service combined with good food"
Pros: "every thing was great"
Pros: "Pontuality, hospitality"
Cons: "food, entertainment is null"
Pros: "Everything was great accept"
Cons: "NO WIFI, MAKES NO SENSE. if you love Internet access while you fly Copa isn't the airline for you."
Pros: "The service by the crew in providing the food and drinks was excellent."
Pros: "Katherine was helping me perfectly with my extra luggage when I was doing my chek-in. She was helping me to pass security check because I was a bit late. really thankful."
Cons: "Breakfast (especially egg) was inedible. I choose aisle seat in advance (laptop) but finally I was in a window seat."
Pros: "Host and hostess' excellent. Food and drink was the high-lite of my trip. Most airlines do not give the quality Copa does. I will definitely fly with again. Do you fly direct to Costs Rico? from any NY or NJ airports Sincerely. Nora McGgrath."
Pros: "Headphone jacks need to be repaired, multiple planes ha issues with this."
Pros: "Food was good but the amount was small. They made an effort to accimodate passangers very comfotably. Timely and corteous."
Cons: "They could ofer pellows and blanckets."
Pros: "Shortest trip from Boston to Porto Alegre-Brazil, just one connection."
Cons: "Old 737 plane had interior parts dangling and no individual tv screens. Seats are a little too narrow."
seamless experience, thank you.
Pros: "They cancelled the flight"
Cons: "How about a refund?"
Cons: "The infotainment system was from the 90s"
Pros: "Full flight, so the usual boarding slowness, but the ground and flight crews were very good and made things easy."
Cons: "Boarding. But that’s the reality of travel these days."
Cons: "I find the planes are far to compact and its really hard if you have a long flight. The body becomes stiff and really sore from not being able to move about much."
Cons: "The airplane is small... the seats are very small."
Pros: "Smooth process, nice plane, amicable staff"
Cons: "Frequent American Airlines passenger. Found WestJet had far more leg room and plenty overhead storage. Plane was clean and flight attendants where attentive."
Cons: "Always delays with this airline, hope their service improves now they have been bought out by Air Canada. Staff need training on how to deal with their delays, rather than the "I know as much as you" answer. Their staff have always pleaded blind ignorance when disruptions occur. AVOID."
Pros: "For some reason, we found ourselves in the Premium section for our return flight from Palm Springs. So we got fed!! Which was nice. And we had a little more legroom, “spare seat” between us, etc."
Cons: "It was a short flight, only 2 1/2 hours, so you can’t really expect much. It’s the long flights where service really makes a difference."
Cons: "Seats are horrible with westjet"
Pros: "It was stunningly cold in both the departure and arrival cities, yet the flight was delayed less than an hour. I'm not being sarcastic at all. Very happy to arrive safe and pretty much on time despite the terrible weather. Thank you Westjet!"
Cons: "I wish the person next to me had been a lot skinnier. Same applies to me I suppose, only not quite as much so."
Pros: "I liked the complementary beverages and snacks."
Cons: "It would have been nice to be able to access entertainment withou t having to download an app and having a cell phone."
Pros: "Super fast. All on time."
Cons: "I didn't like in a middle seat and being told that in order to move to an aisle seat I would have to pay $13.50. Normally with Westjet it was always free to change seats at Check in. It's frustrating when things change and you only find out at the time of check in rather than at time of booking."
Cons: "I cancelled my trip back and I had to call 4 times to West jet just to get an answer to my request. And by the end nothing got done."
Cons: "The flight was 5 hours 40 min late The Flight attended (her name was if not mistaken Staysy or start with S) was staying at the door as a security guard in a detention center without formal greeting “welcome on board”, no smile at all and later jumped on me regarding my bag. I was seated when her collage pulled my back bag from the compartment to make room for a bigger luggage, left it on the seat next to me and said will take care later. With frustrating tone Staysy showed up and command me to put it under the seat. I told her to put it under and not to command me with this tone... as it was not my decision the bag to be there. She did put it under but kept making comments and even did not apologize. A frustrating flights - over 5 hours late with spicy flight attendant attitude."
Pros: "Staff was friendly and were up throughout the flight making sure people were okay and asking if they needed water."
Cons: "Seats were uncomfortable, and couldn’t possibly find a comfortable position to sleep. The seats are so close together I couldn’t even fit to lay my head down on the tray. Bathroom was pretty untidy."
Pros: "Great staff. Overall good considering the cheap flight."
Cons: "No free meal, the pizza ordered was terrible. No tv, only iPads for rent."
Pros: "The female flight attendant and the pilot spoke reassuringly and with friendliness."
Cons: "This was the most negative experience I’ve ever had flying Westjet. The female flight attendant was wonderful, fun and friendly and professional. The two younger male attendants were incredibly rude, rolled their eyes, ignored me, put themselves first (at one point instead of making room for me to return to my seat the blond one insisted I let him pass when it was unsafe for me to do so and nowhere for me to go). I felt demoralized by these two men and it’s both surprised and disappointed me as Westjet staff have a reputation for friendliness. These two men will Discourage me from flying Westjet when travelling to LA again. Not pleasant. Again the women was lovely. I tried to catch the male names but they wouldn’t stop and face me for long enough for me to see their name tags. They seemed to have some inside jokes between them and gave me the sense my requests were not welcome or respected. I am a nervous flyer and this was such a difficult and uncomfortable Experience."
Pros: "Our boarding agents were very helpful, courteous, and kind. They have a tough job, especially with all of the delays and fussy people. We were given quality service each time there was an interaction."
Cons: "We missed our layover flight due to a luggage error. Despite of this error, the agents we dealt with were very helpful. They got us on the next immediate flight with ease."
Cons: "Crew are not that friendly and not polite."
Pros: "The peace & quiet. Excellent flight attendants. Comfort was great"
Cons: "Nothing really was bad about the flight. The westjet connect had to be reset but that was the only issue. Flight was delayed 30 minutes."
Pros: "Friendly Staff. Comfortable aircraft with good legroom: Boeing 737-800"
Cons: "Was stuck in the aircraft for over 1 hour after landing at Toronto Pearson International, close to Terminal 3. Due to no available Ground Crew to receive us."
Pros: "The price"
Cons: "Delays, poorly managed. Ridiculous solutions. A flight that last about 7:30 hours. Turned 36 hours. Bad experience."
Pros: "I have noticed the new seat on the plane which is great."
Cons: "The seat assignment for four of us considering we come early for checked in."
Cons: "It was very bumpy ride and scary landing"
Pros: "Friendly Staff"
Cons: "Flight delayed departing but pilot made up the time ."
Pros: "Price reasonable Convenient to fly to abb rather than Vanc"
Cons: "No wifi Snacks poor Smaller plane, trip took longer"
Pros: "Excellent. Again staff was very courteous and caring. Smooth comfortable flight all the way."
Pros: "The airline attendants were very friendly"
Pros: "Friendliest crew, good entertainment system. Comfortable seating"
Cons: "Desperately need a lounge facility in terminal 5 Chicago"
Pros: "Seats were roomy. The biscoff was tasty. No issues boarding or during the flight."
Cons: "The westjet app wouldn't let me sign in so no entertainment but I brought my own so no biggie. This flight was fully booked And they needed people to check their bags. One flight attendant seemed kind of snippy about it to another passenger but I understand her frustration."
Pros: "Nothing. Lame service."
Cons: "Delays and no compensations"
Cons: "Flight delayed 1.5 hours because incoming plane did not arrive. Finally took off 2.5 hours late. Just in time to arrive in Charlottetown to a severe thunderstorm. Circled til low on fuel then flew to Moncton. Refuelled and flew back to Charlottetown, arriving at 3 a.m., four hours late. The weather delay was understandable but WestJet's poor scheduling created the problem. Worst of all, the airline never told anyone what was going on, not the passengers nor the people waiting for them at the airport. Total silence. Unbelievable but typical for airlines."
Pros: "It was fast, friendly and over all made me impressed."
Cons: "No entertain system"
Pros: "Everything was excelente very nice personal."
Pros: "It was quick and efficient"
Pros: "Quickest flight ever."
Pros: "West Jet is just so much more professional than other airlines that you could select ! The attention to detail goes above & beyond to make each person feel welcome !"
Cons: "From check-in to the flight crew, West Jet is the best !"
Cons: "3 hours early for international flight, which was then delayed 3 hours. Then another hour at LaGuardia waiting for 2 $40 taxis to take 5 of us downtown. Ugh. WestJet terminal crew were flustered and uninformed. Terminal 3 at Pearson had inadequate seating. Sitting on the floor for hours isn't appreciated."
Pros: "Not much"
Cons: "First time WestJet flyer - I flew four segments - each one was late leaving and arriving."
Pros: "Crew did their best."
Cons: "Lost time on a short holiday by the delay and by the lost luggage. Shopping took time and cost me money."
Pros: "Good flight. Had internet access for low cost."
While I can understand that the airline industry is a tough business, I did have a horrible experience with American Airlines. This will probably be my last time booking travel with this airline. To start, my first return flight on Sunday July 25th at 5:00 pm, AA 2779, had been delayed for more than six hours and the gate agents canceled our flight at the last minute. This problem occurred due to short staffing and the airline was unable to find a replacement co-pilot. As a result, I had to stay an extra night in Chicago and spend 120 dollars on a Lyft ride-share from the airport. However, I did manage to secure another flight during the following day, AA 4962, and I was happy to finally arrive home. Please take all of this into consideration and I would demand some compensation for the inconvenience.
Cons: "Me and my husband traveled with my infant son and thebstaff was very accomodating. They evn allowed us to change seats to ensure my son was not next to another person."
Cons: "Have the pilots come to fly the plane on time"
Pros: "The crew was nice, the seating was poor rather you paid to pick or not. When boarding you are told to social distance but you got folk sitting bunched up together with someone sitting next to you the whole flight. Delta doesn’t have people sitting in the middle seats. Poor flight when it comes to safety or health over money. SAD!"
Pros: "The pilot did a great job navigating around the bad weather and the landing was amazing, I barely felt anything! Thank you to them and the flight attendants!"
Pros: "Same as previous flight"
Cons: "Same as previous flight."
Pros: "crew and clean plane"
Pros: "I was by automation assigned to a window seat, which I always seek to avoid. But before the flight, I had read in the WSJ, that such a seat was one of the safest, for health reasons! I give thanks to the random seat assignment gods!"
Pros: "The crew was very pleasant and the flight was comfortable."
Pros: "Flight came with free entertainment. That's a plus."
Pros: "Arrived alive."
Cons: "Literally everything. Plane was super dirty upon boarding amongst other typical AA complaints."
Pros: "Crew was excellent and the flight was ahead of schedule."
Pros: "On time departure and early arrival. Crew was great."
Pros: "The flight was on time and things went smoothly for the most part!"
Cons: "The male flight attendant was rude and short when answering questions and providing service!"
Pros: "No. they put me in the middle of aisle seat. It is hard for me to get up for use the bath room."
Cons: "I am an old man also I have a bladder problem. They should assign my seat by the aisle so I can get up when I want to use the bath room. Also they are a lot of empty seats."
Pros: "The crew did an excellent job. The pilot was able to make up time after 1 hour delay at the airport."
Cons: "More comfortable seating."
Pros: "Crew was not bad at all. And the seat was comfortable and pilot did an excellent job getting us off the ground and landing. Well done. Great job"
Cons: "We know this is not the easiest job dealing with grumpy people. But we are not all grumpy many of us appreciate your hard word, so a smile at the ones smiling is nice."
Pros: "Crew overall was very good and attentive."
Cons: "Seat comfort"
Pros: "The crew that was on board was pleasant. I always like flying American."
Cons: "There was no flight attendants so the flight was delayed for an hour."
Cons: "The flight was delayed by over 3 hrs! As a result I missed work!"
Pros: "The crew was u professional at the gate and the flight attendant that spoke on the overhed was hard to understand"
Cons: "Not flying AA"
Pros: "It was all good nice crew and smooth flight"
Cons: "Tight seats on full flight"
Pros: "Friendly crew"
Cons: "Having to pick up our luggage when getting off plane from Sydney, just to walk them around the corner to be put on flight to ATL. (I thought luggage handlers were paid for this). Luggage had already been put through security!! This put us in a TOTAL RUSH just to make it on the plane ourselves!"
Pros: "I think crew tried to make the best of the bad situation. Got to Atlanta faster than scheduled flight time and they were sympathetic. Don't really know about much else, as I slept the whole flight."
Cons: "The 3 hour delay really cost us. Left Rome at 2:30 pm instead of 11:30 am, so missed 6:40 pm flight to Atlanta (so much for the 3 1/2 hour layover we were supposed to have). When we landed in Philadelphia, sat on runway for 45 minutes, waiting for gate. Next flight was supposed to leave at 8:40, took off at midnight."
Pros: "late boarding - Chaotic at the boarding gate"
Cons: "BAD Public Relations: AA announced the flight was overbooked, then called up 3 young ladies. Their reaction was seen by everyone. They had just gone through the entire procedure to get to the gate and were forced to be stranded. FIRST CLASS: food service: could there be a rating less than POOR? we were given 10,000 miles (yes that bad) but just like Whose line - the points don't matter when the airlines is that bad! Crew response: We're not any worse than the other airlines - my response: WRONG! NO WIFI NO entertainment NO CHARGING AREA magazines were missing pages in both seats- requested new one never received"
Pros: "Seats, check in, baggage claim all good."
Cons: "Lousy Wi-Fi on board"
Pros: "It was not a full flight so I didn’t feel cramped and had space for my carry on in the overhead compartments instead of having to check it in due to lack of space like I had to do on all the other AA flights."
Cons: "We were given last minute notice our flight was going to be delayed and our gate changed 3 times. There was never a definite time frame for anything and very vague information was given. Our flight ended up being delayed almost 2 hours. It was my most frustrating experience with any airline. Definitely would not choose to fly with them again"
Pros: "I liked getting to my destination on time."
Cons: "The one carry-on policy was silly and included personal items. I was told to repack my purse into my backpack which was already full. The boarding staff stood over me and told me to throw stuff away in my backpack and asked why I had packed certain things. I am in the process of moving back to the US from Korea after two years so everything I had was everything I owned in the world - which included some sentimental things like a stuffed animal from my mother who passed away when I was three years old. The most infuriating part of this however was realizing that there was one other bag in my overhead bin. In fact most of the overhead bins had one to two bags and plenty of room. My repacking and humiliation was unnecessary and it was only for the morbid satisfaction of the lady at boarding demanding it. At one point I heard her talking with her coworkers about “why couldn’t they freaking listen. We announced it three times.” Well I had approached the counter prior to arrival and they told me to get back in line when I tried to ask about my purse and backpack. In additional to the frustration of all of that, I received my checked in luggage with a wheel missing. I had just bought it and now I have to ship a wheel from the vendor in South Korea or buy new luggage. Thank you guys so much for letting me know which airline to never fly with again."
Cons: "The man at the gate was rude and tried to tell me I needed to pay 50$ to bring on my small purse, while his assistant said I could put it in my carry-on. Even more strict that Spieit airlines and higher prices. They didn't even bring around drinks because of "turbulence" unless you were first class. The plane shook slightly more than a smooth flight for only a small fraction of the flight."
Pros: "On time"
Cons: "Rude flight attendant"
Pros: "I think for the most part you have some of the best customer service but your snacks are awful compared to other airlines."
Cons: "I never felt like writing a review but I feel like I should let other families with little ones know. My wife, 2 year old son, and I was boarding at the gate and they couldn't scan my son's boarding pass. They quickly went over to the computer station and gave my son another pass. We went to our seats and found out someone else is in our 2year old seat. Apparently they gave the seat to someone else at the last second because up to the point when I printed our boarding passes at the kiosk, our seats were still together (and I paid $41/per seat extra to try to keep us together). The other customer was nice enough to switch with our son so were able to stay together at the last min so it goes to show AA priority and service."
Pros: "The lax to atl flight was on a much better plane with all the modern features to make the 5hr flight comfortable."
Cons: "The atl to lax was an old plane and wasn't comfortable for a 5hr flight"
Pros: "Nothing much beside the fact it was cheap."
Cons: "Basically, when i was boarding there was a 60 min call for closing the gate, which I went up front to check in. However the front person totally ignored me, and I missed my flight coming back. After that I had to pay extra $275 (or close to that amount) to reschedule the flight. Worst experience ever."
Cons: "The kiosk had no where to enter my DoD number to get precheck. There was also no option to select military baggage. Due to the lack of options on the kiosk I had to wait in the customer service line for almost an hour. The flight was fine. Then my baggage turned out to be flying on a much later flight so it has to be shipped to me. I am very unsatisfied and disappointed with this airline."
Pros: "Seats were comfortable, the plane was clean, and all flights left and landed as scheduled. Actually, they landed and unloaded is early! Would recommend if you don't mind paying extra $25 to check a bag."
Pros: "Good entertainment option"
Cons: "Very delayed"
Pros: "That I at least had an aisle seat."
Cons: "I used to fly USAir all the time. The service was excellent. Following the merger, not so much anymore. The seat was very cramped. So much so that I had trouble walking when I got off the plane, and I'm in pretty good shape. I used to get upgraded often with USAir. Now that I have 3 times the mileage built up, it never happens. This wasn't the worst American flight , however. I recently had the displeasure of flying on one of the new planes, and that seat was so upright, cramped, and hard, it was like being on Spirit! (And I refuse to get on their planes ever again) my entire body was sore and stiff after flying on the new AA jet."
Pros: "Organized process for checkin and boarding, flight staff and service, plane features and amenities."
Pros: "Flight was very timely (boarding, getting everything ready for take off, & getting to destination & off flight quickly)."
Cons: "Flight attendants in back of plane were rude on several occasions. I'm pregnant & had an almost 2 year old in my lap. I was only given one pretzel & not offered any drink for my son or me. We had 4 people in our row (including my son in my lap), when I let my son walk down the aisle I noticed rows with only 1 person. Flight crew should of asked if someone wanted to move for more space. They ran over the guy's foot across the aisle from me & were rude about it."
Pros: "All if the gate staff & on board staff that I interacted with were very friendly & efficient."
Cons: "Very tight/small & crowded waiting area."
Cons: "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."
Pros: "I like how very clean. flights attandant were all well dress and clear. They performed a wonderful safety demonstration."
Cons: "I did not like how plane was not on time; plane was late. American Airlines need to purchase a new plane."
Pros: "I thought frontier was worst but american is not too far because american flight can not fly on time."
Cons: "I missed my flight in Atlanta heading to LA on my way to Brisbane, Australia on Saturday 16th July. The ground staff wasn't at all helpful in trying to get me on another flight and in fact sent me to Delta! The lady there couldn't have been nicer and more helpful. Sadly I wasn't compensated at all and had to pay to re-book the flights on the Sunday 17th. On my return from Brisbane, American Airlines had cancelled my flight to Atlanta as they said I was a 'no show' heading out. Thankfully I was able to get a seat on stand by. So, no I'm not a happy customer."