Daily cleaning, installation of cabin HEPA filters
Delta, Virgin Atlantic and Aeromexico have all waived their change and cancellation fees on flights from Puerto Rico to Atlanta. Confirm policies on booking site.
Delta does not allow booking a middle seat on flights from Puerto Rico to Atlanta.
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Scores according to KAYAK customer reviews
Pros: "Great comfortable seats"
Cons: "Crowds in airport"
Pros: "Comfort is excellent"
Cons: "When traveling with the pet, personally always travel to Puerto Rico, we take our cat, I would like Delta to have the option of making the reservation online until paying for it, although you should always call to confirm, that would be super excellent."
Pros: "Clean plane. On time"
Cons: "They have to improve the boarding process a bit."
Pros: "Smooth ride"
Pros: "Flights were both timely"
Cons: "WiFi on flight from Atl to Tallahassee wasn’t working at first"
Pros: "The entertainment"
Cons: "Space between"
Pros: "Excelent flight excelent service.."
Cons: "The entrance in the gate to the plane always disorganized"
Cons: "very few movies to choose from. China southern had dozens"
Pros: "Barcelona is a busy place. Don't forget your adapter plugs - like I did."
Pros: "Everything went smoothly."
Cons: "Like ALL planes today, too crowded."
Pros: "Everything. I really loved that I could track where my checked luggage was, so when I arrived to my final destination I knew my bag was going to be there. The individual TV for my seat, so I could watch what I wanted. Having an USB port to charge my devices."
Cons: "Liked everything."
Pros: "It's a nice, comfortable flight with plenty of entertainment options."
Cons: "The coffee on board is lousy, but I'm not sure that is much of a surprise."
Pros: "It was quick and on time relatively smooth flights with little turbulance."
Cons: "Economy seats are too small you literally can't move your elbow without hitting the person next to you. And there was no point at which we weren't all touching legs."
Pros: "The in flight entertainment and the pilot being informative about what was going wrong at the Atlanta airport."
Cons: "The insane process that followed the flight of rebooking - it would have been VERY HELPFUL to have access to the inflight internet so that I could have rebooked my missed connection before we landed in the ATL airport where it was past midnight and there were hardly any staff available for us to talk to and the lines to speak to anyone took literal HOURS to get through."
Pros: "Very friendly staff and the onboard meals were surprisingly good. Korean Air may quite possibly be my favorite airline."
Pros: "I was automatically upgraded."
Cons: "I was upgraded, which I appreciate very much. However, I was upgraded to a window seat. With my bladder situation it was comfortable. This is why I only book aile seats."
Pros: "Got us there on time. not much more can ask for on a short flight"
Cons: "Wish Delta offers more reasonable and available business class awards"
Cons: "After more than an hour on the tarmac.. would be nice to have water availatfor passengers."
Pros: "On time!"
Pros: "Fast as always. Very professional"
Cons: "Inwasny aware my small pocket knife wouldn't be accepted at the airport even though it has been cleared before and the staff was a bit rude about it.the food"
Pros: "New plane, nice comfort seat"
Cons: "The snack selection...pretzels or cookies!"
Pros: "I was comfortable in my seat, with the pilot and the stewardesses."
Cons: "I was charged for my carry-on bag. My first time flying I didn't know that I could have a carry-on and pocketbook to take with me."
Cons: "Delayed flight, mechanical"
Cons: "entertainment system had terrible touch response flight was delayed by 1.5hrs"
Pros: "Plane was clean, staff helpful"
Pros: "Attentive crew, good atmosphere, comfortable seating.(no free food so 3* but short flight so OK) Pre flight...Soo helpful, wonderful assistant. Delta vs KLM...Not so...See below:"
Cons: "Little time for plane change at Atlanta. Atlanta rail excellent but plane arrival was late and time to cross airport limited. This was especially galling as I was at MCO early enough to catch the 1hr prior flight and requested a transfer to travel with a friend. There were seats available and Delta tried to move me but KLM would not allow it????"
Pros: "The leg room and freedom of not having another seat in front of me throughout this flight was great. It made getting comfortable a lot easier."
Cons: "We couldn't hear the overhead announcements at all. Seated right next to the turbine intake on the wing made the amount of ambient noise especially high, so all the in-flight announcements were pretty much unintelligible."
Pros: "Friendly staff. On time departure and arrival."
Cons: "1- 2 hour delay in Atlanta, 2- Missed my RJA international connection from JFK, 3- My luggage was not delivered to me by Delta in New York. 4- Had to spend one night in a NY hotel, and pay $185 for it, and I was told that Delta doesn't pay for the hotel because the delay was caused by New York Air Traffic Control. 5- After Delta re-booked me on Air France the next day, I made it to Amman, Jordan a day late without my luggage; which arrived another day late."
Pros: "It was a really good flight minor turbulence towards the end. Flight was on time, smooth flight. NO tvs on this one."
Cons: "I wish they had more snacks like JetBlue but all was fine. TVs on every plane would be nice."
Pros: "Flight attendants were very nice"
Cons: "Overbooking flights"
Pros: "The in-flight service was good."
Pros: "The crew were AMAZING and made the flight so much better. Boarding was easy. I also love that the pilot acknowledged the Service men and women on our flight."
Cons: "The older plan didn't have some of the perks that I expected from Comfort +... No conformed headrest, no USB plugs... I paid extra for Comfort + and expected some of these things."
Pros: "The airport in Belize is much more managemable than most in the US."
Cons: "Slightly crowded waiting area"
Pros: "Drinks were passed out twice while everyone was waiting due to flight delay. There was one flight attendant that was awesome. I had asked for coffee due to migraine. I was stuck in the last row, back of the plane & had seen other people with coffee. The flight attendant told me no, I would have to wait for 3 more hours for coffee at breakfast. A smiling face showed up within minutes & asked if I wanted coffee. She told me that when she hears someone else say "no" that she thinks it should always be "yes". She was the African American flight attendant (wish I would have got her name). She brought me coffee, offered tylenol & checked in on me again later."
Cons: "Food wasn't very good. Most of the service was fair at best, crew, no smiles, looked irritable. Our flight had been delayed about 4-5 hrs so passengers & staff grumpy. Poor selections on the movies. No charging stations in the seat. This plane was very noisy so I was really glad to have noise cancelling headphones. Very expensive to select seats as it was bought through a non-Delta site to get the desired connections."
Pros: "Long flight but smooth despite delays"
Cons: "Delayed by 2.5 hours."
Pros: "Flying to Portland was trouble free."
Cons: "No complaints here"
Pros: "i got to Atlanta safely"
Cons: "what can cookies and a cup of juice do for me with all the delays ? i was hungry and tired. Seriously DELTA, it was a horrible time. i deserved a compensation from Delta for the entire day."
Pros: "The ramp agents and crew were excellent and they were professional."
Cons: "Flying in first class and watching all the economy passengers dragging multiple carry ons to save a baggage fee"
Pros: "Seats, video and overall comfort are all very nice on the new 900's."
Pros: "Great Delta crew at check in and boarding!"
Cons: "Rear of plane very hot after passing through a very cool front. Service without a smile. "Don't have that" monitors on seats were almost useless."
Cons: "flight boarded late causing problem with connecting flight"
Pros: "boarding and gate agent were superb"
Cons: "temperature in the cabin was hot enough to roast a turkey"
Pros: "They provided a lot of entertainment options. They also kept the lights dimmed so it was easier to relax."
Cons: "It was extremely uncomfortable. I couldn't sleep a wink due to how uncomfortable I was. My knees just ached so bad I couldn't sleep without waking up in pain.I wish the seats could lower for shorter people like myself."
Pros: "The staff was very polite and helpful."
Cons: "Seating is still too crowded for real comfort"
Cons: "Plane was delayed 4 hours and was unable to make my connection. No more planes were leaving that day. Almost had to miss work the next day."
Pros: "People were nice."
Cons: "It was a short flight, so there wasn't entertainment."
Pros: "Crew was friendly and amazing"
Cons: "Seats recline. At least free water/coffee for refreshment."
Pros: "2 hours waiting in the airport inside the plane"
Cons: "Notify what happen..."
Cons: "Seats didn’t recline, it was a bumpy ride nothing was free! That’s what we (didn’t) pay for!"
Pros: "The crew was very very polite and helpful,, flight was punctual, boarding on time, everything was great."
Pros: "On time flight. Friendly crew."
Cons: "No free beverages, very cramped seating."
Pros: "i Liked that I was able to fly home"
Cons: "The cost of the flight once you add the cost of carry on or checked bag for that I could’ve flew Delta with snacks"
Pros: "Everything was fine for a no frills airline. Just be sure to bring your own water. You only get one cup, and if you sleep through water service you are out of luck."
Pros: "The crew personnel aboard the plane was friendly and the seats confortable."
Cons: "They made me pay $45 for a 16 inches carry on back that I have as my only luggage , because according to the counter employee, my handbag (purse) was too big so it was considered as a second carry on. I requested a waiver, because I’m an Army Veteran, a senior citizen, but it was denied by the counter employee."
Pros: "Quick Price Nice attendants"
Cons: "Seats don’t lean back. But not bad."
Pros: "Cheap flight"
Cons: "No complimentary snacks at all. I paid $3 for a coke, very little seats with no elbow or leg room nor to lean back. I felt like i was in a can."
Pros: "Fast luggage checking"
Cons: "No cash accepted for overweight baggage"
Pros: "Flight got cancelled at the last minute and they didnt try to communic"
Cons: "Still waiting for my refund"
Cons: "Carry on fees"
Pros: "The staff that handled baggage was nice. Also, I liked that we made it safe."
Cons: "My flight was supposed to leave at 3:50...I got to the airport and went through security before I found out that my flight was delayed until 7:30. The flight kept getting pushed back. I waited 8 hours before the flight took off. There no outlets anywhere...leaving customers at a disadvantage because with our delay, our electronics were all almost dead or dead. There were no food options. We were supposed to get a voucher, and I have not received it. Lastly, after waiting over 8 HOuRS, we still had to pay for snack and drink. I was ripped off and will not be flying with Frontier again."
Pros: "Finally landing!"
Cons: "It felt like the rear end was going to come off the way it swayed after take off. The commode messed up causing a stench in the back of the plane, (where I was). The ride was very bumpy and the pilot intercom was hard to understand. We got delayed taking off and landing."
Cons: "They held us for two hours on the plane because their paper work was wrong, the flight attendants were rude and made everyone uncomfortable"
Pros: "If you like extra fees for EVERTYHING, This is the airline for you"
Pros: "New plane, clean. Friendly crew"
Cons: "No frills, minimal comfort, a cup of water is free. Why do they still tell you to bring your seat back up when they don't even redline anymore?"
Cons: "Carry on bag cost of $45."
Pros: "I arrived to my destinations on time....that is all."
Cons: "The whole negative experience started with having to pay for my carry on. Yes, this was my fault for not knowing or expecting the extra $45 each way for my carry on. Water was not given during the three hour flight - you pay for all refreshments! The planes feel like a budget experience with cheap fold down trays and arm rests that slam down making lots of noise, and there is very little foom under the seat to put a small bag. My same small back pack that fits under other airlines seats wasn't even close to going under forcing me to straddle for the the entire flight. I will NOT use Frontier again. The airline feels like Alligeant that costs much less. I'll stick with Southwest!"
Pros: "It flew"
Cons: "Seats felt awful Fees brought price to more expensive than Southwest Plane departed 45 minutes late"
Pros: "Despite technical issues and a delay in boarding, they got us to the destination on time. Polite and helpful crew."
Cons: "Why do passengers have to take their luggage themselves to another conveyor belt after checking it in at LGA?"
Cons: "Every time they delay in flight this is happened 20 days before on same flight"
Pros: "The app was nice for quick boarding and the Atlanta crew from boarding to the flight was the best. Denver to Atlanta was not."
Cons: "Didn't like the hidden fees at checkin that took my ticket from $207 up to double that amount. I didn't budget for that and the other sites make you aware of there fee at the time of purchase not when you think you are about to board and leave on your flight."
Pros: "The crew were energized and polite"
Cons: "Uncomfortable seating"
Pros: "I went into the ULCC experience knowing that I would be charged for everything, including water, so I included a checked a bag in my booking. I was also expecting to pay for drinks on board, so I drank lots of water in the terminal and bought beer on board. I still came out saving money over the competition. Great flight!"
Cons: "Nothing. Everything met my expectations."
Cons: "The gate crew was completely rude and would not help. Flight was delayed, nobody said anything, we were all waiting around. Never again will I fly with this airline. They are a joke."
Pros: "Gate convenient to security...ground crew and flight crew very professional. Smooth take-off and landing."
Cons: "Atlanta airport shut down early. Struggled with long hikes to baggage claim and car...no assistance with heavy personal item."
Cons: "To pay for every bags"
Pros: "The price is reasonable. Good service!"
Pros: "The leg room was sufficient."
Cons: "I didn't like that the seats don't recline in the emergency exits and that there aren't any accommodations for tall people for the flight. More specifically the bathrooms."
Pros: "Liked that it was cheap and that it got me to my destination."
Cons: "The flight was significantly late (both of my Frontier flights were), the seats had no padding, the tray-tables were half-sized so that you couldn't put a laptop on them. I would not recommend Frontier to anyone unless they absolutely cannot afford another airline. There are affordable airlines that do cheap flights well. This is not one of them."
Cons: "The seats weren't uncomfortable, and the service lacked to the point were even soft drinks were $2"
Pros: "The landing"
Cons: "The cost of baggagge"
Pros: "It was inexpensive, at first Made it to destination safely"
Cons: "You had to pay for carry-on The seats on the plane were comparable to fold out lawn chairs. Plane needs updates, wifi"
Pros: "Very easy flight with excellent pilot and crew. Smoothest flight I've had in years."
Cons: "Didn't get my luggage to Atlanta. They didn't put it on the plane. Had to send it to me the next day."
Pros: "The cost of the flight. Friendly crew"
Cons: "Red eye got delayed by 50 minutes."
Pros: "Cost of ticket"
Cons: "Having to pay a fee to pick my seat, fee for carry-on luggage, and the worst thing was having to tip the Attendants for a diet Coke. This is a horrible practice and leave s a bad taste in my mouth."
Pros: "It got me there without crashing."
Cons: "I think that charging for carryon AND checked baggage is just a money-maker for the airline. Certainly not to the customer's benefit. The non-reclining seats are a negative as is the tiny little "tray" and small seats."
Cons: "Don't fly, they charge you for everything ,even a carry-on $65 and they are super rude. They made my brother miss his flight because he was 35 minutes before take off instead of there 40 minute rule. Don't do it !!!!"
Pros: "Crew was good Plane left on time"
Cons: "Boarding, Boarding, Boarding Everyone with a carry on being forced to pay Yelling and screaming at gate agent about baggage fees Total cluster FXXX in the gate area."
Cons: "You should let your kayak users know that frontier doesn't allow carry on bags the way most airlines do and that you have to pay $30 for one. It's deceiving"
Pros: "- Price. It's the cheapest way from A to B, which is the only reason I would fly again."
Cons: "- Seats were very uncomfortable. They do not recline unless you're first class. - Nothing besides the flight is included in ticket price. Drinks, snacks, blankets, in-flight entertainment, even baggage fees (unless you're military) are all extra $$. - "First class" is laughable. The seats are a different color and can recline a few inches. That's literally it."
Cons: "Always delay"
Cons: "Monster brat screamed the whole way. Parents shrugged because "it would be wrong to discipline the little darling". Most of the passenger wanted to throw the brat and breeders overboard!"
Pros: "Price listed on Expedia"
Cons: "Add on charges that made Frontier much more expensive than other airlines. I won't make that mistake again."
Cons: "Cheap tickets but then you have to pay for your seat after you already bought the ticket plus another $35 to check your bag. Paid $250 for the flight then had to pay another $70 just to get on with my bag and sit. Didn't get any good customer service from anyone who works on this airline. Didn't offer any free beverages on the flight. You had to pay $2 for a soda. Plane was old and beat up. None of the machines worked to print up my boarding pass which left me on a long line where me and a couple other people missed their flight due to lack of staff behind the counter. They tried to charge me another $100 for another flight and still charged me the $70 for the flight I missed. So I went to American and got first class for A LOT cheaper than what I paid all together for this flight. Waste of time, money and just a big disappointment all around. Will NEVER fly frontier again!"
Pros: "The price was unbeatable. One of the flight attendants was very comedic in her intercom speeches."
Cons: "At the airport check in, over 100 of us stood in line to drop off bags for TWO HOURS with no Spirit staff in sight. When the staff did arrive, they were slow about helping us, laughed and joked with each other ignoring us, and not even apologetic. Once they began taking bags, they weren't friendly or even very attentive. The flight attendants paid little attention to the customers...stayed all up front eating, talking to each other, or on their electronic devices. The seats are very cramped, uncomfortable, and had no pocket or way to recline (unless you paid extra). There was no complimentary snack/beverage options...not even water...and this was for a 3 hour flight. The overall staff was not friendly or inclined to be helpful."
Pros: "Absolutely nothing"
Cons: "The fact you lied about baggage fees, the fact your airline took it upon them selves to chance the standard size and weight of a carry on bag, the fact they charge you a "convience" fee for carrying your own bag. It's actually cheaper to have the airline handle your luggage than for you to carry it. The fact luggage fees seem to randomly change. I was charged 45$ for my bag on the outbound flight but for some reason I was charged 57 for the same bag for the return flight. Had I been made fully aware of all these charges I would have been able to save money while flying on a real airline."
Pros: "I like the other passengers . I liked the person that checked us in -he was very accommodating - Girard Patrice (Pennsylvania check in)"
Cons: "Going to Atlanta: The seating arrangement was poor and had gum on the seat and dirty. I was unable to adjust my seat even though cramped."
Pros: "Fast boarding."
Cons: "The airline didn't allow me to print my boarding pass until 8:30 pm on the night before my scheduled 8:38 am departure. At that time the fliglht departure time was delayed. In the morning the flight was delayed again. Fortunately I had a three hour layover in Atlanta, so the delays only meant less of a layover. The seats were uncomfortable. It was a clear day without many clouds, but somehow the pilots on both of my flights weren't able to hold the planes steady during the takeoffs, climbing to altitude, and approaches for landings. The planes were wobbling a lot---like they were no longer on smooth automatic pilot."
Pros: "Very professional, the captain moved things along and it was very organized and smooth."
Pros: "The on-time departures and arrivals. The entertaining crew."
Cons: "I couldn't cross my legs in the seat. The charge for selecting an aisle or window. The $90 charge for my carry on. Defeated the purpose of flying spirit. Will go with one of the major carriers next time for the points."
Pros: "It's cheap"
Cons: "Uncomfortable, bare minimum"
Cons: "3 and a half hour delay, bad customer service."
Cons: "Delayed on terminal for 1 hour. Asked 11 people to disboard! Cindy"
Pros: "Cheap cheap cheap"
Cons: "Spirit Airlines was a mess, we got told the wrong information to stand in a line that was too long, and we were not going to get through even though we were an hour before our flight. I went back to the lady, and once they called our flight at the 50 min mark and said that we need our bags checked now. The line agent again told me to go and wait in the line, only to wait and be told we missed our window which was what I was trying to tell the lady earlier. To add fuel to the fire, it seemed three of the people were arguing and then switched to Spanish when it got heated. Lucky, we were able to go out on Delta an hour later without issue and went well. I'll never fly Spirit again for it was a horrible experience and that's from someone who flies's various airlines and 160,000 miles a year! After many years of flying this is my first complaint. However, I would warn others to spend the extra few dollars to go with another airline when traveling."
Cons: "Seats are NOT comfortable!! Flight was delayed, not worth paying less"
Cons: "DID'NT APPRECIATE THE HIGHER BAG FEES"
Pros: "They were on time and the return flight crew was friendly."
Cons: "The bag fees for me to check a bag and carry on a second bag was $100, so my inexpensive fare was $200 more. On the flight out the seats were very uncomfortable--plastic non adjusting seats. Thank goodness the flight was only four hours long. While I understand that drinks and snacks are "add ons" and a profit center, passengers have to buy expensive water and snacks with the gate vendors. Surely the airline could stock a few gallons of water for dehydrated passengers? The cost of my two bags would have covered bottled water for everyone on the flight."
Cons: "Well, they charge for everything... Even coffee!"
Cons: "Flight gates closed hour early were not able to be opened no refund no other flight to get on nor email to let me know it was going to be closed"
Pros: "That the plane was really on time."
Cons: "No good service. Service try to sell you overpriced snacks and drinks. Carry on bags $55, Drop off bags $52."
Pros: "Baggage weight for competing airlines are 50lbs and spirit is 40. I think they are ripping off customers. Even charge for a seat, just rediculous"
Cons: "If they want to compete, lower baggage cost and have the weight the same as competitors"
Cons: "I was charged $65 for a carryon that was an inch too large to be personal. Ridiculous"
Cons: "They cancelled and uncancelled my flight then delayed it some more. I went through TSA three times trying get home. They never offerd assistance to re-book me on another airline. I only was offered a refund for the failed leg of my trip. I had to book another flight myself and had to land in an airport that was 30min away from the one I departed to get my car. My day went from 5am to 11pm. Never again Spirit!!!"
Pros: "The plane was clean."
Cons: "Delayed flight. Lack of delay update posted on airport flight tv monitors. Spirit employees at check-in counter were not pleasant or too helpful. Would not help with simple requests, such as, throwing baggage claim slip away. Website confusing to check bag."
Pros: "This was the first time flying on this airline. The price for the flight is low, but you pay extra for everything including carry on items."
Cons: "Although I didn't need to pay to carry a purse, I did need to pay for the carry on bag. Additionally, the bag weight limit is 40 pounds vs 50 pounds like most other airlines."
Pros: "I was really nerves flying for the first time on 8/11/16 But the male flight attendant was cracking jokes an made,it enjoyable it was,a,good trip an I would fly again on spirit of the price is right...thank you"
Pros: "Didn't live up to the negative expectations I read in reviews."
Cons: "No complimentary snacks. That's what people look forward to when they fly."
Pros: "Smooth Quick Direct"
Cons: "small plastic seats no vegetarian options to purchase food"
Cons: "It was so cold on the flight, that I couldn't even just relax and enjoy it. I was so uncomfortable the entire time because it was freezing..."
Cons: "totally disorganized at check in... just caught the plane with 5 minutes to spare. No info about which gate to board on. and I was there about 1 1/2 hours before the flight. Spirit could care less about they're customers. The actual flight and crew were fine ."
Cons: "See above"
Cons: "Flight was cancelled, due to maintenance issue. spent all day in the airport, flight was scheduled to leave at 10am found out at. 3pm that is was cancelled, staff was very rude, gave us a card to call spirit to rebook. When called the agent couldn't help for an hr due to a system update and asked me to call back in a hr and to keep trying number. No one in the airport was willing or able to help to rebook. Conflicting information was given by the gate, check in desk and the agent on the phone. We received a $7 food voucher after waiting inline 2 hrs for it. And the only options they offered; was to fly to another airport with an 8 hr layover after being in the airport 12 hrs already and catch another flight at 7am. Or to wait two days to get a flight out of ATL. Worst part was the customer service and rude staff. I won't be flying with spirit in the future. Employees stood around instead of helping and had bad attitudes. And no clue as to flight info, or plane status to keep us updated."
Cons: "Standard seats a little cramped if you're a bit tall."
Pros: "lower price because i only took a personal item"
Cons: "Flight was late, it was not comfortable, there were 2 gate changes and crew only presented the menu and did not come by with water or soda."
Pros: "The experience was pleasant. Nothing to complain about. The crew was polite and the plane was clean"
Cons: "The cost for things such as pop or snacks was a little high."
Pros: "Easy ck in boarding and on time."
Cons: "40 pound weight limit on luggage."
Cons: "Flights were near on time but seats are very uncomfortable. Flight attendants in their own world and talking together since they had nothing much to do. Will not book a spirit flight again. Will go with the comfort of Jet Blue."
Cons: "Very unsophisticated passengers"
Cons: "The flight was delayed and no one notified us at the gate or gave us an update The flight attendants were extremely rude she kicked my bag under the seat because it wouldn't fit"
Pros: "On time and smooth flight"
Pros: "On time"
Cons: "On transfer from customs to this flight Spirit could not accept the checked baggage before 4 hours before the Atlanta flights departure. Also passengets were arbitrary allowed to bring liquids onboard"
Pros: "Notification of the cancelled flight was provided in a timely fashion. Alternative travel options were offered and provided to us at no extra charge to us."
Cons: "When providing us alternative travel arrangements, Spirit staff took the easiest alternative flights rather than looking a little longer to provide alternatives that more closely matched our original travel agenda. Instead of a direct flight from Philly to Atlanta with a two hour travel time, we were offered a 6 hour ordeal with two stops, Boston and Charlotte."
Cons: "Having to pay for a drink. Seats don't recline."
Cons: "Folks....this was my first time flying on spirit and all I can say is never again! It all started a couple weeks before the actual trip when I called their customer service number (it's a toll number NOT 1-800) and come to find out their call center is located in Asia. Talk about a language and culture barrier. The individual on the phone was not able to help me out due to their lack of speaking basic English. The trip itself started with a cabin that was disgustingly dirty from the previous flight and yes you WILL get buckled and dimed for everything! Want a Coke? It will cost you 3$. Need a boarding pass? 5$ In fact, to be able to carry on a small average sized suitcase it cost 45$. Seriously! 45$ just to carry on a smal suitcase and that price is just one way! Do yourself a favor and fly with a legacy carrier instead Delta, American, or United). Spirit has horrible customer service, dirty airplanes, and thy will nickle and dime every possible dollar from you! That's all!"
Pros: "Overall I had a good flight. Everything went as smooth as it should have."
Cons: "Paying for seats that recline is unreal and paying $40+for a checked bag and a carry-on is quite ridiculous. The maximum weight checked luggage weight is 40 lbs which is quite difficult when your a woman traveling for a week."
Pros: "The 1st flight was late, however no one was at the counter to explain why or say what the expected time of departure was. The crew were friendly."
Pros: "CHEAP FLIGHT"
Cons: "DELAY COMING AND LEAVING!"
Cons: "Had to pay extra for a seat!!! Had to pay extra for one carry on!!!! Kayak should force Spirit to give fares that include a seat and a carry since all of the other airlines are quoting fares that include these basic items! I will not fly Spirit again!!"
Cons: "No one changed the times when my flight was delayed. It stated original time and it said closed. It freaked me and many others, why wasn't it updated? And no one updated this after I was told."
Pros: "low price"
Cons: "Had to pay for carry-on. Compressed like a sardine in my seat with the knees of the person behind me in my back (and I am small). More than an hour late."
Cons: "Seats leaning forward hurt my neck. Pilot talked too much."
Airlines flying from Puerto Rico to Atlanta have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights