I was not checked in at the check in counter as that person had no knowledge that the flight was changed. I don't know what reservation was she looking at. She had no information. I had to complaint meet the manager and then I was allowed to be checked in. Was that person from Jet Airways? I have never seen this. What the hell was system showing? Absolute pathetic service. When a senior citizen at 90 is traveling is this how they're treated?
In flight services were good. Baggage came in on time.
Check in was terrible chaotic and totally mismanaged.
I’m still thinking....
Most of the passengers out of New Dehli were roudy, noisy snd messy. . Disorganized service. 737 has only two toilets at the rear of plane causing big cluster with the galley.
Flying schedule was on time.
Flight attendance was not kind.
Limited options on entertainment
Boarding time was supposed to be 19:10, we did not start to board until passed 20:00. Needless to say we were delayed. There was a woman at the counter,but there was no explanation given about the delay. Luckily it was the last leg of my journey and did not miss a connection flight,but being on an 11 hours flight just before, I was a little cranky. Overall I had a great experience.
I bought a ticket for three persons: my wife, my daughtet and me. I am Nigerian, my daughter American, and my wife's Turkish. However, because of the diplomatic row between Turkey and the U.S., my daughter was refused entry into Turkey. Turkish airlines' policy was to refund the ticket of any American caught in this row. They said they will refund my one month old daughter's ticket. However, my wife and i will not receive a refund. We bought the three tickets together. Our ticket numbers ended in 235...51, 235...52, and 235...53. However, they will not refund our whole money by cancelling the ticket but only that of my daughter. So this is the question: Does Turkish airline want me to leave my one-month old baby in the U.S. and tavel with my wife to Turkey? What kind of parents will we be if we were to abandon our daughter to take a trip to Turkey. Even, the people in Turkish airlines will judge us evil parents, yet that was exactly the only option they gave us. Lose your daughter or lose your ticket money. They will not even just change our iternary or give us another destination we suggested without penalties which are almost 3/4 of our initial ticket price. They just made away with our money. You cannot say, 'We are cancelling tickets for American citizens' but make no exception for parents of infant citizens. This is the height of criminality. So, me and my family couldn't take the flight and lost $1500. We had to buy another ticket by airfloat to get to Georgia. But Turkish airlines refused to even contact us on the refund for my daughter. A truly criminal enterprise.
They had a vague refund policy for Americans, forgetting that American infants can also have none-American parents who are as much victims in this as the American infant. For them to be myopic and keep repeating talking points of their refund policy is unfortunate to say the least.
Turkish Airlins is so wonderful, and I really appreciate being treated like a human being at IST (unlike Schipol, De Gaulle, other airports to connect at around Europe).
Efficient and clean with decent size seats but not to the standards of the MIddle eastern airlines. Good if compared to a intra-europe flight.
Seats we’re tight and not what’s expected these days for a night flight over three hours Internationally.
Connecting both flights would be good
Plane was far too tight. Very uncomfortable for taller individuals.
Delta never used to be my first choice in airlines, but of my recent experience with them has been excellent. The people from the counter to the plane have been professional and courteous. This is why I will fly with them more frequently.
On time departure and arrival. The Airbus plane has enough legroom for tall persons.
Trying too hard to fit as many as possible
Compared to previous flight - this was so much better with upgrade to first class and extra space.
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