Daily cleaning, installation of cabin HEPA filters on flights from Alabama to Colombia
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Scores according to KAYAK customer reviews
Pros: "Good service amazing crew clean airplane good cleaning protocols"
Cons: "Everything was good"
Pros: "Everything was better than expected."
Pros: "My flight got delayed twice. Had to get rebooked."
Cons: "I think all was very good"
Cons: "Appreciate the communication from pilot when on tarmac"
Pros: "The captain was very nice and kept letting us know how the flight was. The crew was very friendly and helpful."
Cons: "On the food"
Pros: "Like the pleasantries from the Delta crew"
Cons: "More snacks :) !!!!"
Pros: "Great airline. Crew was great. Comfort was good. Arrived on time"
Cons: "Well the days of reclining seats are over."
Pros: "The landing was super smooth! Compliments tip the pilate:-)"
Pros: "Funny crew members and very friendly captain"
Pros: "Crew was great. Delta auto rebooking caused me to miss my next flight"
Cons: "Contacting me before rebooking would have saved me $400"
Pros: "Entertainment choices were plentiful."
Cons: "The flight attendants were borderline rude. No eye contact, no smile, not helpful when asking a question (overhead compartments were full in my section; I asked what I should do, response: „ I don’t know either“ and walked off. I went to find a spot further up the aisle..."
Cons: "WiFi never connects food"
Cons: "The flight was delayed 75 min because the plane wouldnt start. A differernt aircraft was needed to resume ops."
Pros: "Great leg room"
Cons: "I was next to an obese person who literally took half of my seat. That was extremely uncomfortable."
Pros: "The counter assistant change my seats and my wife and me seat together"
Cons: "Hot cabin"
Cons: "Flight was delayed until it made me miss my connection"
Pros: "My seat was randomly the exit row, so more leg room and pilots made great time"
Cons: "Left 20 minutes late because of travel agents"
Pros: "Ended up with earlyish boarding and exit row legroom."
Cons: "Online check-in was an ultimately unsuccessful confusing nightmare. Having either a codeshare flight or a passenger with a new passport would probably have been enough to break the online check-in system, and we had both. Straightened out in the airport, but required waiting in a long line where late arrivals for flights an bhour before ours were given priority. Frustrating not to have a seat assignment until boarding had already begin (would have gone SWA if we wanted that mess)."
Cons: "That we did not have a seat assigned"
Pros: "The crew was nice. The cabin very clean. Flight very comfortable"
Cons: "The landing was a little rough"
Pros: "Everything was great, flight attendants were awesome"
Pros: "Short flight."
Pros: "Everything was in order"
Cons: "None really"
Cons: "3 hrs delay My first fly was cancell Atl- Mty So ,they booking me next fly atl-Qro I have to stay weathing 9 hrs and just water and cookies"
Cons: "No on board entertainment."
Pros: "On time departure and arrival"
Cons: "We landed at 2:14 p.m. but did not get our luggage until 3:38 p.m., with "priority" because we were traveling business class. Dozens of bags that were not "priority" preceded ours."
Pros: "Maintained high standards of service despite massive delay."
Cons: "Boarding and departure was messy because of the delay"
Pros: "all flights were right on time. service was excellent. crew was very friendly. Comfort+ seating was excellent very comfortable"
Pros: "Smooth, easy, still long"
Cons: "Still long"
Cons: "11 hour overnight delay. Timed out crew. We were given a pillow and blanket to spend the night on the floor in the airport. We we given drinks and a snack box."
Cons: "Excellent service excellent pilot"
Pros: "New equipment"
Cons: "Late departure"
Pros: "friendly flight crew"
Pros: "Chicken kale salad was inedible. I did not know chicken had gristle!"
Pros: "The plane was large enough to be comfortable and to moderate the effects of turbulence more than the smaller plane I was on to NYC. The flight attendant was very warm, fun and personable. I enjoyed being able to watch a movie on my phone through the go go app. It was a late flight so I appreciated the lights being turned off."
Cons: "I wasn't happy with the seat selection being made for me at the gate--I was in the loudest part of the plane in the rear. I wish there had been a better selection of snacks, my flight into NYC had many more options."
Pros: "Overall it was good"
Cons: "New design of the the plane with side to side bathrooms at the back leaves much to be desired. Those were the smallest airplane bathrooms I've ever used!! I had trouble fitting and I'm not a large person!"
Cons: "Plane was dirty when boarding and older than usual with a broken intercom speaker above us - squawking volume that rang every time the captain or seatbelt light came on. Staff were loud throughout this evening flight where everyone tried to get some shut eye. NOT kid friendly. overhead bins didn't fit the standard carry on correctly requiring everyone to place them sideways with wasted space and therefore not enough luggage room for everyone, crowding an already fully booked flight. A few more reasons why we'll never fly delta again"
Cons: "All good"
Pros: "That it ended!"
Cons: "5 hours in the air. Not the fault of Delta."
Cons: "In a 6h flight, they only served drinks once. I saw the crew member once with a tray of glasses with water, but he ran out before getting to our seat and never came back. I was glad I hadn't finished a bottled water I had purchased earlier at the airport."
Pros: "Smith TSA check in, smooth boarding, dinner AND breakfast, phone charging port, headphones, sleep mask, ear plugs, and excellent entertainment."
Cons: "2 passengers booked at the same time got assigned different seats at boarding. Luckily one passenger was kind enough to switch seats."
Pros: "The speediness if the crew to get the flight boarded and in the air, entire process form boarding to unboarding was about an hour."
Cons: "Plane was loud and very stuffy, but the flight being so shore made it managable, overall good flight."
Cons: "Changing my flight , with out notice or short notice.. Abdi.!!"
Pros: "Very funny, added comedy to the flight. Great!"
Pros: "Delta is cheap, probably for a reason. Also had no food available on a 3 hour flight."
Cons: "Delta lost our bags immediately. We were two hours early and had more than an hour between our connecting flights. Our connecting flights were literally next door to each other. However, our bag didn't make it to the connecting flight. No excuse, no explanation. We were on a 3 night vacation, and we didn't get our bags for more than 30 hours."
Pros: "Seats in so called " business class " barely reclined ...the whole plane was packed full , no empty seats , the Miami airport is one of the worst in the world as well... Will never be flying on American again if I can help it.,,"
Cons: "Please take any other airline if at all possible and avoid MIA airport too....use Ft. Lauderdale if possible..."
Pros: "The crew was awesome and boarding was quick"
Pros: "We ask for help with a 80 year old woman that needed assistance signed up for help o get her from one terminal to her next carnet flight no one accepted her."
Cons: "Only saw what was supposed to have happened but didn’t no help from the air line period."
Pros: "empty plane awesome"
Pros: "Crew was great, pilot was amazing through the rough turbulence. Thank you!"
Cons: "Either less stingybwith Basic Economy or take one less chance to repeat that it is basic."
Pros: "Crew was awesome!"
Cons: "it was great!"
Cons: "Had abnormally long delays today!! Added 4.5 hours to my flight today"
Pros: "The plane was nice. The captain was friendly and informative, and the flight was great."
Cons: "The food was pretty mediocre with a small soggy sandwich that I didn't bother to eat. They force you to watch a very long and extremely boring trailer for Disney. You can't turn it off and have to sit through one bugman movie trailer after another."
Cons: "This is my second time bad experience with ticketing desk crew. The lady (Her name is Maria) at issuing boarding passes was real rude. First of all she doesn’t know how to enter India OCI (Overseas Citizen of India) information. She was keep saying I do not have a visa to go to India. Which I do not"
Pros: "Comfortable seating. Friendly staff."
Cons: "Flight was severely delayed, no compensation, check-in was horrible."
Cons: "The female staff at the desk where the luggage is dropped and boarding passes are issued was very rude. A little smile makes a difference vs being rude to customers. Apparently she needed to know that she is getting paid because customers like us choose to fly AA or BA"
Cons: "Seat pitch was too tight, especially when the person in front of me pushed their seat back."
Pros: "Honestly, nothing!!"
Cons: "Everything. This airline has disappointed me for the last time."
Cons: "Two hour delayed."
Pros: "Overall clean and comfortable"
Cons: "A coffee or a snack"
Pros: "Nothing special. Crew was fine."
Cons: "Just a couple of cookie/crackers to eat. No entertainment."
Pros: "On-time departure and arrival, friendly ground staff and flight attendant"
Cons: "Limited legroom is a problem. Otherwise, the flight was fine."
Pros: "Checking in and boarding the plane went fast and smoothly. The crew was very kind and friendly."
Cons: "I wish American offered more vegan and wheat/ gluten free options, as well as herbal tea options. I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. I enjoy watching the live map as we’re flying."
Cons: "Flight to and from AL on American Airlines were both canceled - I was switched to Delta on the ‘to’ trip and stuck in AL another night on ‘home’ trip"
Cons: "The aircraft was tiny and we were delayed"
Pros: "Nice staff!"
Cons: "A bit bumpy!"
Pros: "At least they should give a can of the soda"
Cons: "The cookie"
Pros: "The flight was so short we did not even get a snack, only an offer of a bottle of water; this was simply due to to short length of the flight. Basic economy had my wife and I 16 rows apart each in a middle seat. I was in the very last seat on the plane. Flight attendants were attentive and surprisingly very nice, legroom is non-existent (same as every flight in plain coach)."
Cons: "High cost to prebook seats was twice what Spirit or Frontier would charge"
Pros: "Not much."
Cons: "Plane malfunction resulted in delay, and missed connection. Rebooked connection flight was canceled. Now in day 2 of eaitingto get home."
Pros: "All good"
Cons: "Rude gate agents who did not inform passengers timely about the 2.5 hours delay. Post the delay after the expected departure time, etc. Terrible experience."
Pros: "The flight was a quick 39 minutes from Chicago, the staff was friendly. Good flight."
Cons: "It's snowing!"
Cons: "It wasn't a FinnAir flight! After looking everywhere and nobody could find records. It finally came up on American Airlines. Bad communication!"
Cons: "No in flight entertainment. Delayed"
Pros: "Food was okay. Luckily plenty of wine to get through 8 hours on this horrible plane."
Cons: "No individual video screens. Also our audio did not work ( true of most of one side of plane) so we could not even watch movie on the TINY overhead screen. Reading lights also did not work. We had no options to pass the time for an eight hour flight. The crew was unconcerned about the problem. They seemed grumpy!! This plane should not be used for long haul flights."
Cons: "Domestic flights with American are atrocious. The plans cram too many people into such a small space. Leg room is non-existent."
Cons: "Nickel and diming people for every little thing. I didn't mean to select a paid seat upon making my reservation on-line, and I couldn't get it to come off. Had to pay anyway."
Pros: "Todo bien"
Pros: "Boarded on time."
Cons: "Left 25 minutes late. when I asked the flight attendant to let me move further to the front so I can leave the plane quick and not miss my connection I was told that there were no other seats. I looked and YES there was at least 5 other seats in rows much closer than mine! Also upon arrival we did not get off the plane for 15 minutes . My connection was boarding already. I had to go from gate E 6 to gate B14 in a flash at the age of 66 I barely made it out of breath and they were about to close the doors! I was not a happy camper when I was told in the flight 5406 that I had plenty of time!!! not to worry!!!"
Pros: "Nice crew"
Cons: "Delayed departure; plane too hot to board on time after it arrived; delayed at Akron"
Pros: "The only reason I was able to make this flight was that it, too, was delayed. We received ZERO notification - as we were running from one plane to another from Concourse A to B - that the Phoenix-LA flight was delayed. I mean how difficult is that to do?"
Cons: "We took off. We landed. We didn't crash. We sat on the runway for nearly an hour. So much fun!"
Pros: "Good air and great stewardesses"
Pros: "Customer service at American Airlines was amazingly good. They figured out the mess that the third party agent, WEBJET.COM made and fixed it."
Cons: "The third party agent, webjet.com, was horrible. American airlines contacted them several times about canceling the ABQ-ORD flight and they never responded. WEBJET.COM did not put their name on the electronic ticket so I was unaware of who to contact. Finnair was not particularly helpful. They discontinued my chat conversation and didn't have an option to call back so I had to wait for 20 minutes. American Airlines was impressively helpful. They figured out that WEBJET.COM had canceled one leg of our fight and AA.com reinstated the flight. American had also contacted WEBJET.COM numerous times and WEBJET.COM had never responded."
Pros: "Courteous and polite"
Cons: "Nothing was a great flight"
Pros: "There was an air traffic back-up for a few minutes, and instead of just letting us sit there wondering what was going on, the pilot gave us periodic updates on what was happening, which made the process much easier. Also, the flight attendants were friendly, which makes a big difference."
Cons: "I was upset with overall customer service"
Pros: "Excellent service! Nice, smooth flight. Recommended!"
Pros: "My flight was great! Pilot did an amazing smooth landing"
Pros: "I love the cookies"
Cons: "I wish my seat would recline more"
Pros: "I liked the fact that it was a smooth flight, my row was totally empty, which enabled me to pass out like a little baby. I forgot that I was on an airplane and not an air mattress. Kudos to the pilot!"
Cons: "Eddie Murphy wasn't on my flight"
Cons: "Seat reassignment"
Pros: "Piglet did a great job, flying through and around storms. A smooth flight in stormy weather."
Cons: "Turned out the lights too early."
Pros: "I like that I was finally able to come home"
Cons: "The United Airlines reps could have shown some empathy to the passengers who were delayed. The arline knew we had connecting flights and could've alerted the other flight that we were there and to wait on us. The connecting flight was scheduled to leave at 9:50. I arrived at the gate at 9:49 only to find that the flight had not only boarded but had already left. The reps at the counter showed no level of empathy and acted put out when asked to provide transportation to the reassigned gate. Lastly, the flight could've offered something more than a $10 food voucher, especially since the majority of the food in the airport is greater than $10."
Pros: "Best Airline."
Cons: "Nothing, flights are always great in my experience with United."
Pros: "On time"
Cons: "Upgrade seating"
Cons: "We had to wait for about seven hours at the airport because the flight was delayed."
Cons: "The flight was delayed for almost five hours."
Pros: "The food and the crew"
Cons: "Entertainment system, it is outdated"
Cons: "Plugs would be nice. Food isn’t great and drinks are more expensive than other airlines"
Cons: "Nothing. Everything was great"
Cons: "We were 3 hours lake due to a mechanical problem. We missed our connection in Barcelona. We received no support from United. Left on our own in a foreign country and had to scramble to rebook ourselves at considerable extra expense. Totally unacceptable!"
Pros: "We were early. We sat together"
Cons: "Too strict on check in baggage weight"
Pros: "No problems"
Cons: "No issues"
Cons: "Despite dozens of empty seats in Economy Plus, flight attendants refused to allow anyone to move into the 8 vacant rows keeping us crowded in coach economy."
Pros: "Smaller plane was awesome. Flight service great. Checkin easy."
Cons: "We are okay with seat area but would ask that united freeze seat backs. The inconsiderate bumpkins in front of us put seat back and then leaned forward the whole flight. we could not even put our tray table all the way down. Coke spilled all over us in turbulence as liose tabke bounced significantly more than if set in place. Give people rude, freeze saet so cant recline or remove tray tables so we dont hurt ourselves due to rude people."
Cons: "We were delayed in Chicago due to weather coming home from Europe. We were not allowed to use the business class lounge even though we paid for business class tix. My family is still sitting in the airport waiting on their flight to dallas. We have been up now for over 24 hours. We should be allowed to be someplace comfortable for the price of the business class tickets. poor form on Lufthansa’s part."
Cons: "A very old B757. late departure. No explanation."
Pros: "Left on time, friendly crew, comfy flight."
Cons: "For reasons I still don’t understand my baggage didn’t travel with me and I was not able to get it until several days later"
Pros: "Fast and friendly staff from check in to landing. Southern folk don’t rush you and actually listen to consumers concerns."
Cons: "None...nice, short flight"
Pros: "Check in, arrive ahead of schedule"
Cons: "No entertiment, no snack only little bag of pretzels"
Cons: "We were delayed by more than 6 hours."
Pros: "Loved the entertainment. I got to watch 2 movies which made the time fly by."
Cons: "I didn’t like not having to choose our seat assignments after we booked our flight. I have used Kayak on many occasions and I was able to choose my seat after booking. I was not able to do that after I booked my flight."
Pros: "First and foremost, our flight arrived 25 minutes early! Nuff said!"
Pros: "The flight attendants very sincere & nice. I love that their was a lot of leg room on the flight as well."
Cons: "There was no entertainment alternatives."
Pros: "We got there safely with our stuff."
Cons: "The stupid led by the unwilling."
Cons: "my daughter and I didn't even have seats together...and the plane was not full. We spent $69 and $77 to get seats together and the seat backs didn't work, no TV screens, and my expensive purse was soaking wet when I retrieved it from under the seat. So gross. And of course the food was gross...but that's to be expected, I guess."
Pros: "Same with the first flight leave access to the club room was amazing it was a great way to tame the Perils of travel with a long delay between flights I was able to go into the club room have Refreshments some food and sit down and relax and wait for my next flight probably the most comfortable I've been in the last 6 years of flying."
Cons: "AC was extremely cold"
Cons: "Checking my bag was lousy...lax attention from limited staff and poor attitude of one ticket agent. DC airport was kind of a mess. TSA was disorganized, technology not working, calls for help from TSA officials went unanswered. It seemed strange to me that the airport of our nation's capitol would be so unprofessional. I felt like I kept encountering very unhappy and not so customer-focused staff. Flight itself was fine."
Pros: "I didn't fly.I bought the ticket for my son. He had no complaints. You should ask in your questionnaire if the booked flight was for self or someone else."
Cons: "We had to sit on the runway for about 40 and it was hot on the plane"
Pros: "On time"
Pros: "I had a terrible time flying from IAH to Pensacola with United. I was flying on Christmas Day and there were not enough employees from United to help the customers. One of United employees completely disregarded me when I needed help, and I ended up missing my flight."
Pros: "Due to weather delays "not able to accommodate" Service representative had an attitude. I understand there are a lot of issues, but it's their job in customer service and if anyone should be upset it should be the customer for not being able to make their flight as scheduled."
Pros: "Trip and treatment were ok... but tv is way expensive. Avianca offers you a wide range of movies and tv series for free."
Cons: "The fact that my wife and I were not able to check in at kiosk is a technology problem, and then we waited in line forever as United tried to deal with other large group of problem customers. Because if their bad service we missed cutoff, even though I had already checked In and we had no checked bags. We We were forced to pay for hotel our of our pocket, get another rental car, and change itinerary to have to go through Denver to get back to Chicago and arrive a full day later, causing havoc with work schedule and coverage for kids. Thumbs down United! I used to be 1K with you, this Is why I don't fly this airline often."
Pros: "My flight was on time. I appreciate that."
Cons: "Narrow seats. Literally no leg room for me. It was a terrible time for me, especially since I was in the middle seat."
Pros: "The crew was awe some. Comfy flight."
Cons: "Lack of general snacks, prices for actual food, entertainment was submitted par."
Cons: "Flight was delayed not enough information. Missed connection."
Cons: "Seats were uncomfortable, very firm, back of seat was like leaning against a piece of wood. OK for this short flight, longer flight would have been extremely uncomfortable."
Pros: "They gave us free entertainment"
Cons: "We took two hours in taking off"
Pros: "United Staff very helpful. When initial flight was cancelled, attempts were made to book on anther flight. Unfortunately unsuccessful"
Pros: "Free movies and TV shows between Newark and Houston"
Cons: "That the first checked bag is not complimentary."
Cons: "I did not like having to check my carry on after all. I was told the overheads were full so I could get it in Baggage after the trip. For health reasons I did not want the trip to baggage and I did not want to risk my bag being lost. I drive 3 hrs o the airport and I did not want to drive back or wait 3 days for a lost bag to be sent to me as I have before. The person at the gate was rude when I said you won't lose my luggage will you? he said Probably. I said really, and he said well you did ask."
Pros: "What I like it was very peaceful flight overall the staff was excellent and communicated with everyone very well."
Cons: "I really don't have any dislikes about this flight"
Pros: "Good Speedy trip very awesome Pleasant helpful people"
Cons: "when I suggested window seat I thought I would have it throughout the entire flight that was pretty much the only disappointing thing about the whole trip"
Pros: "The crew and everything on the plane was ok and as expected."
Cons: "A WELL INFORMED TICKETING AGENT!! I almost missed my flight because the agent at the ticketing counter did not want to let me on the plane because he insisted that I had the wrong COVID 19 TEST to enter my country (Guatemala). I told him multiple times that the test was accepted and that other family members flying on other airlines had no problems entering Guatemala with that test. I even spoke with a Supervisor and the result was the same. It was until I was able to talk to the manager who gave me the time of day and actually read over what I had for the TEST and said it was ok for me to get on the plane. I had no problems what so ever getting into Guatemala with my test results, my fligh was #243 from FLL-GUA on 27/10/20"
Pros: "Crew rude"
Cons: "Bad service"
Pros: "The crew was good, the seats where kind of bad, but you can survive with them."
Cons: "they confiscated my bottle of 95% spirit in the luggage that I usually bring home from different states, it was OK all the time to bring a couple of bottles for medical purpose, but this time it was "not allowed" or "hazardous", just one bottle.... I feel myself like a prisoner in some kind of "free country". It was not 50 bottles, it was just one bottle that could now chance to somehow damage the plane or other people."
Cons: "Your policy for missing a flight!"
Pros: "Crew was pretty helpful and courteous."
Cons: "A problem with the plane was found after we'd boarded and the bags had been loaded onto it. We had to get off, change terminal and gate and then board the new plane, which was quite cumbersome. Still better than to have a problem after take-off."
Cons: "Went from an expected 7 hr layover to an unexpected 12 hour layover"
Pros: "The crew were the highlight of the trip."
Cons: "Spirit Airlines required a return-flight from Colombia prior to allowing me to board, even though I will not be returning for many months (or perhaps even years). I purchased a return flight just so I could board the plane and not lose my flight. Upon arrival to Colombia, (review reached word-limit)"
Pros: "Flight was ontime"
Cons: "Inflight enterteaintment"
Pros: "The flight was good"
Cons: "The checkin process was a mess, no body knew where to go. The machines were failing. Lines crossed each other. Just a mess"
Pros: "The personnel were polite and helpful. Plane was clean, basic but OKo."
Cons: "Baggage charges: $280 for 2 checked and one carry-on round trip."
Pros: "Boarded flight quickly, flight left on time, flight was comfortable, landed very smoothly."
Cons: "There was nothing i didn't like about the flight."
Pros: "Departed and arrived EARLY!"
Cons: "Carry on charge"
Pros: "Great crew"
Cons: "No legg room"
Pros: "The flight was two hours delayed."
Pros: "Was on time and trip was smooth."
Cons: "For some reason my TSA pre-check didn't show on the boarding pass"
Pros: "seats were comfortable from vegas to lax..."
Cons: "the fee increase to chevk bag at airpirt is ridiculous:( Majes me not want to fly spirit again sadly..... not necessary"
Pros: "Finally made it but like everything about this lousy experience, now we can’t even get off the damn plane. Seats are awful...a flying sardine can."
Cons: "Everything. Although we did arrive alive."
Pros: "Ample room for carry on bag"
Cons: "Basic water and peanuts not included"
Pros: "The crew was friendly, nice and also funny. Loved that they did trivia during the flight."
Pros: "It was cancelled"
Cons: "It was cancelled"
Cons: "Felt like I was sitting on a hard metal bench with seatbelts. Oh and having to spend $50 for a second carry-on is ridiculous as is the $18 to pick a seat."
Pros: "Flight crew was very helpful, kept schedules for connecting flight,"
Pros: "Nice flight attendant keep the passengers smiling."
Cons: "Uncomfortable seats, having to pay for carry on and seats. Suggestion, change your marketing strategy or your days are counted."
Pros: "Extra seat room cost $18 and we had fussy babies all around us."
Cons: "Spirit charges extra for everything, no savings at all!"
Cons: "Delayed. Sat on runway. Missed my ride in Myr. Too late for dinner. I paid too much and the baggage fees bring the cost up to a good airline."
Pros: "Counter agent was not helpful not customer service oriented, on the contrary it seems that she hated being there"
Cons: "Ask for suggestion on how they manage thecarry on and she gave no assistance"
Cons: "What didn't you like? Flight was delayed twice (original flight time) 2049 Departure was around 2200 DFW by 2400 Drive home 0200"
Pros: "The flight attendants were kind"
Cons: "Uncomfortable seats. Flight delayed. Paying for a water??!!!???!!! Sour taste in my mouth. 1 carry-on is reasonable, paying for that carry-on is robery. I will not consider Spirit airlines as an option in the future, it ends up being no less expensive than its competition... Ft Lauderdale was not even in our itinerary??"
Pros: "The crew was excellent!"
Cons: "The flight was real bumpy."
Pros: "Timely departure. Great customer service in San Juan , Puerto Rico."
Cons: "At the FLL airport there were 2 lines outside the airport. We asked an employee and the person directed us to the shortest line. 30 minutes later another Spirit employee passed by us and asked if we had boarding passes and if we needed to pay for our luggage. We had boarding passed and had already paid for our luggage, Then she said we were supposed to be on the other line. She moved us to a very long line. I kept telling employees that our departure time was in about an hour and they kept saying we were in time. WE arrived at the gate 8 minutes before closing the doors. My luggage did not make it in time to the airplane and stayed behind in FLL. I blame those employees that did not inform us properly and to the lack of informative signs around the Spirit counters. This will be my last Spirit flight. The $40 charged per bag is too much and the carry-on sizes are too small."
Cons: "Spirit advertises a low fare rate, and then they charge an extra $74 to reserve a seat and to check 1 bag (one way). Does Kayak have a feature will can show how much the actual totoap charges will be for a flight which includes checking a bag and reserving a seat?"
Cons: "Didn't offer another flight same day, boards at airport weren't updated with proper information"
Pros: "Muy malo"
Pros: "Quick efficient boarding and flight"
Cons: "No seat recline or comfort"
Pros: "It got me to cancun and back alive."
Cons: "My bag was the only one they lost on a direct flight... how does that even happen? It's spirit to I expect the uncomfortable seats, no food, ect..."
Cons: "customer service"
Pros: "On time flight."
Cons: "Have to pay a lot for baggage."
Pros: "On time! Good value."
Pros: "Kind crew"
Cons: "Delayed for 4hours. Not allowed off the plane. No food or beverage except 1 CUPof H2O but we could PURCHASE a bottle! I had signed up for email alerts and that gave me more info than the crew or pilot! Horrible, miserable, NEVER again!!!!"
Pros: "Safety and crew"
Cons: "Lack of comforts and complimentary food"
Pros: "Professional service, clean and comfortable plans, smooth flying experience, helpful crew members and good overall cost for flights."
Cons: "That I haven't flown with them sooner."
Pros: "It was cheap. On time."
Cons: "They broke my luggage. Made me pay for my backpack which wasnt a suitcase and dont even offer a bevrage complimentary. There was no kind of entertainment to rate. Nor food to rate."
Pros: "Fast and convenient. Everything was on time and worked well."
Cons: "I wasn't aware of how little was included with you ticket. The seats weren't comfortable or adjustable. The plane was hot and stuffy."
Cons: "Had to go around a storm and land to refuel. Had to wait about an hour to be allowed to take off after refueling. Waited for a gate for about an hour after finally landing in the destination city. Baggage fees are ridiculous."
Pros: "Strangely, even though the seats did not recline, they were reasonably comfotable"
Cons: "Check in on line - I could not get seat assignments or check a carry on. $55 / carry on is over the top. Communication of flights, both of which were late, was bad. My boss told me "I told you so!" She was right = I wont fly Spirit again."
Pros: "Nothing. I made there and back in one piece and I didn't have a stroke."
Cons: "The space and leg room is absolutely ridiculous!!!!! You can't expect people to fly longer than 45 min in that small of space. Airlines have sucked the life out of air travel. We're driving for our next family vacation."
Pros: "Not much. 3/3 flights with Spirit have had multiple hour delays. The seat probably could have been more uncomfortable."
Cons: "Mostly everything. I didn't even get any tasty snacks this time. Which would have sucked anyways, but the thought counts! Slow service, money grab tactics such as paying for a carry on? The other 30 or so flights Ive been on weren't about that. Time estimates were way off despite the long delays. No impressed guys."
Cons: "you have to pay to CARRY ON A BAG ! 55$. if my flight was cheap i would understand but it wasnt. you have to pay FOR WATER .... WATER ! they are so unorganized and didnt have seat assignments - so there was a major hold up at the fate while people got seat assignments. once we got to myrtle beach they had to go through the passangers 1 by 1 to give them new seats for the next flight to boston. never again."
Pros: "Perfect landing"
Airlines flying from Alabama to Colombia have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Alabama to Colombia
Masks required on board, masks provided on flights from Alabama to Colombia
Social distancing seating
Middle seats unavailable to book on flights from Alabama to Colombia
Testing for antibodies, testing for symptoms for flights from Alabama to Colombia
Waiving of change fees. Search flexible flights from Alabama to Colombia