Daily cleaning, installation of cabin HEPA filters
Alaska Airlines has waived its change and cancellation fees on flights from Alaska to Island of Hawai'i. Confirm policy on booking site.
Alaska Airlines does not allow booking a middle seat on flights from Alaska to Island of Hawai'i.
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Scores according to KAYAK customer reviews
Pros: "Overall a great experience"
Pros: "Drink service was often"
Cons: "Boarding was very unorganized so left late"
Pros: "Everything! Leg room, friendly crew, good food. Easy check in."
Cons: "Not applicable"
Pros: "tablets were perfect for my seven year old."
Pros: "In my flight form ANC to FAI the check in was seemless. I was given a bag for my car seat. I was able to check my pack n play no issues. Checking my bag"
Cons: "My flight back my cab driver was late. I got there at 530 first of all the baggage drop lady was rude and looked me up and down before choosing to talk to me. I was told they didn't have bags for my car seat and that I missed my flight. By the time I scheudled a new flight and made it through security to wait for my 9 am instead of 6 am flight the flight I was suppsosed to be on was boarding. Also when I checked my bags after being told I had to call the 1800# instead of use the customer service desk I was told that I had to pay for my pack n play. When it was not charged on the way up."
Pros: "Lots of room & the meal was a pleasant surprise"
Cons: "I REALLY could have used internet/wifi and a 110V power outlet - just about everybody else has one or the other or both."
Pros: "Staff was friendly all the way around from counter to flight crew."
Pros: "On time and can check in at least two bags each passenger !"
Pros: "The Attendants were gracious, & very helpful. It was not crowded, therefore i was allowed to have a row to myself. The seats were pretty comfortable. The lighting was fabulous and cabin temperature was comfortable."
Pros: "Very friendly crew. Efficient boarding."
Cons: "Small selection of movies. Must use one's own portable device to view movies, or rent one of their tablets."
Pros: "Flight attendants could not have been nicer.. highly recommend"
Pros: "The crew were very nice and accommodating."
Cons: "You had to pay for food for a 6 hour flight, come on. You had to pay for a tablet to watch movies or tv, Come on. The seats felt thin and for a 6 hour flight, Come on. This is from Sea-tac to Kona."
Pros: "Flight was fine - can't really say much real good or bad - we slept most of the time. Left tablet on board and a crew member retrieved it for me and did so with a smile. Pretty happy with the flight."
Cons: "Can't think of any negatives."
Cons: "I made the mistake of wearing shorts and a t-shirt. Would have loved a blanket but they don't have any. The crew did ask for the temperature to be increased a bit though. Just a quibble...."
Pros: "Only one host was good and rest air hostes were rude"
Cons: "There service was bad ... bad seats in first class ... no entertainment ... tablet they gave me went dead in 30 min ... won't give another out ... counter girl was rude and I told her I am status holder with American Airlines and I can have 70 pound bags but she was like no 50 is the limit and even I was flying first class till bag limit was 50 lb ... over all bad service and I will not fly again with Alaska which is considered the number one airline in USA ha!!!"
Pros: "Exceptional flight crew - attentive and friendly."
Pros: "Punctuality was excellent! Crew was good. Seats were comfortable."
Cons: "There is no entertainment provided and the Wi Fi didn't work at all!"
Pros: "The flight was on time and very comfortable. Nice leg room. I could plug in my phone to charge which I thought was great. They even had tablets that you could rent and watch a movie. Checking in was uneventful - very smooth."
Cons: "The only problem was that we had one piece of luggage that didn't make to Syracuse with us. It was taken off the plane in Seattle and not put on our next flight. We are waiting for it's arrival. Hopefully soon."
Pros: "Great service"
Pros: "I loved the extra room for feet. And the size of the overhead storage I loved the chocolate treat And the cheery steward chatter on the overhead speaker Best flight experience in many moons Looking forward to next Alaska experience"
Cons: "My seat 12 A. Had no window"
Pros: "Flight Attendants were excellent, the flight was on time and I retrieved my luggage in 10 minutes."
Cons: "I'm tall and the space is really tight, especially when the person in front of me reclines their seat."
Pros: "The staff was very attentive, friendly, and accommodating! Getting free mai tais half way through the flight was a pleasant surprise."
Pros: "The power outlet..."
Cons: "that it didn't have tight enough holes to hold the plug in place (it would keep falling)"
Pros: "Cabin crew were very nice."
Pros: "the upside was that legroom was ok--i'm 6'2". plane did leave on time."
Cons: "1) not that alaska does any worse than others, but boarding is increasingly unpleasant. 5 grades of 'rewards' groups boards, then children, then military, then the elderly, etc. by the time people who paid full fair for their tickets board there's no overhead space left. by charging for any checked bags, the airlines are creating a very stressful and disorganized boarding experience; 2) the ambiance is just dull: cheesy music, dull, grey colors, poor lighting, etc. it just feels as if you're in a space designed by someone with no taste--and this is from the company that bought and killed virgin!? 3) the food is the same cheese plate and tapas plate i get on other airlines. 4) no special greeting upon boarding. it wouldn't take much to make the entire experience pleasant, but alaska and others don't feel the need to make the effort."
Pros: "tablets to keep kids busy, flight was on time"
Cons: "flights changed times, our original seats were lost and upgrades cost $80 per person"
Pros: "Quick boarding, good seating I didnt assign. Quick in flight beverages offered food,entertainment."
Cons: "Had to purchase food,entertainment, 2/3bathrooms for coach all in the back of cabin none in middle or front."
Pros: "The beer."
Cons: "No blankets."
Pros: "The seats were too small...other passengers were in our bubble"
Cons: "They kept on changing the gates without notice, and we didn't get seats together in the first two flights to Alaska; the crew was not friendly in first trip Alaska"
Pros: "I appreciated the checking in process with Akemi. She made it seamless! Thank you!"
Pros: "I am a flexible, thin, 5'0" person and had a hard time sitting on that plane! Ugh. I don't know how bigger people make it through the flight."
Pros: "Crew was top notch"
Cons: "Waiting for late ppl.to board. I get there 3 hrs early because it's considered an international flight. Left an hour late. Not happy about that."
Pros: "Love the charging station on every seatback, friendly crew and healthy snacks."
Pros: "The crew was friendly."
Cons: "The seats were uncomfortable, but it may have been that I was squeezed against the window because of the extremely obese person in the middle seat. It would be nice if there is a person who cannot fit in the seat to have them be moved to a larger seat. Not sure if that is realistic or not, but it is pretty uncomfortable to have a stranger's stomach fold laying on your leg for 3+ hours."
Cons: "Flight was cancelled and then postponed to 3 hours later but at least they reaccommodated the passengers as good as they could."
Cons: "Flight schedule is what I did not like. It would have been good if there was a straight flight from Alaska (Anchorage, Fairbanks) to LA and LA to Alaska (Anchorage, Fairbanks)"
Pros: "more legroom, agent allowed me to move to a row with an empty seat."
Cons: "I think the "free" maitai was pretty awful.....would skip it next time. Hardly representative of island quality."
Pros: "Love the tablet rentals... staff were super friendly..."
Cons: "Kid friendly choose on purchasing food items!! Kids are not going to eat brie or Gouda cheese"
Pros: "On time -departure and arrival - Yea"
Cons: "Flight attendants were slow. No pillows or blankets. First class seat separation are a little crowded."
Cons: "Wrapped glassware in checked in luggage. Glassware looked so broken as if someone jumped on the suitcase. Never saw crushed glass like that."
Pros: "I paid for first class and was pulled out of line and told was being moved not asked this happens so many times when I fly alone is embarrassing and not comfortable as I pay the same as them they should have done earlier. also first class wasn't much different as people were coming up non stop for bathroom not sure why.... not to be picky but is not like that on other"
Pros: "Direct flight. Yummy ginger cookies"
Cons: "Limited food choices on a flight that was not really late."
Pros: "Service, flight on time"
Cons: "All was good. No problems"
Cons: "Free TV shoes were extremely limited. Virtually nothing complimentary to watch for 5 hours"
Pros: "Good service in flight | Departed on time | Arrived early"
Cons: "Gate was changed within 20 minutes of boarding."
Pros: "I like the fact that we arrived earlier than expected. Save trip!!!! Clean plane!!"
Cons: "The seats are a little close behind one another. The snack wasn't the best for such a long flight."
Pros: "they were very friendly and funny :)"
Cons: "Flight was delayed initially on the taxiway out of Fairbanks because of snow. We waited for DOT to plow the runway, which I believe is an airport failure. However, while waiting, the pilot mentioned that he hoped we wouldn't have to go back to the terminal to get enough fuel to make it to Seattle. Not something you want to hear. We did have to go back to the terminal for more fuel. Why did we board only to sit in an uncomfortable seat an extra 2 hours. Now we are heading to Seattle. Alaska Airlines knows that they have a plane load of people that are 2 hours late. I asked the flight attendant about the situation. They apologized but offered no help. No airline initiated attempt to repair missed connections was made. In fact, a friend walked up to his connection gate 4 minutes after the push-off time, and they didn't hold the flight for him even though they knew that our flight would be only minutes late. While still on our delayed flight, I tried via the the Alaska Airlines app to make a connection via standby, but the app didn't allow it. I had missed my connection by nearly 2 hours. When I called and tried to get a new connection, the phone agent told me that they could get me on the 8:30 connection. I thought, "Hey, that's great." I asked the flight attendant if they could let the tight connections out first. They apologized but did nothing. When I finally got off the flight and checked the departures board for the gate, I didn't see the new 8:30 flight number. I asked the nearest Alaska gate agent, and they sent me to a gate. The destination at that gate was correct, but the wrong flight number. I asked the agent there, and they told me that my flight was for 8:30 p.m., not a.m. The telephone agent set me up and dumped me for a 12 hour layover while letting me think it was an immediate connection. When I tried to change that at that gate, the agent there got me on standby for connection through Portland, my original route. They wouldn't give me a guarantee out of Portland however until around 8 p.m. I went to the first standby gate and related this story. The agent there, Mihee, got on the system. She took the time to research all routes. She got me a guaranteed spot on a direct flight early that afternoon to my final destination. Probably shouldn't mention names here, but Mihee was fantastic."
Pros: "Free entertainment"
Cons: "More comfortable seating"
Cons: "The Anchorage airport was FREEZING cold and it was August, maybe a little less AC IS IN ORDER"
Pros: "Food was great. Movie selection was good."
Cons: "When we booked our flight, we were not informed by KAYAK that we have to pay for our luggage! I t was very unpleasant surprise both ways."
Pros: "Crew very friendly and courteous"
Cons: "Would’ve been nicer to have lunch rather than breakfast"
Cons: "Left A bag behind in NY"
Cons: "The flight attendant did not want to be there."
Pros: "good service"
Cons: "Pay close attention when boarding in Cabo as they board multiple flights out of the same gate and it could be easy to get on the wrong bus."
Pros: "Crew had pleasant personalities.. not stoic annoyed faces"
Cons: "People should wait their turn getting off the planes “Wait until the seat in front of you is empty,” says the elementary school teacher .."
Pros: "Good service"
Cons: "Video system locked up at my seat"
Pros: "Everything was fine. Delta did a great job."
Cons: "The kid screaming in my ear for 3 hours"
Pros: "I liked the service to see if there was a chance to upgrade because of the connecting flight and even though there was a delay in the plane arriving to Alaska, the quick turn was excellent and we were in the air within a short period of time."
Cons: "The comfortability and that’s rear even if I had the middle seat. I had it on my way towards Alaska and didn’t have any issue"
Pros: "Quick boarding, great seats and everything went on schedule."
Pros: "On time and helpful staff."
Cons: "Very cramped seating."
Pros: "Very kind staff, no complaints about my guitar and even helped carry it to a closet (thanks sooooo much), nice veggie meal, everything was on time."
Cons: "Pretty rough turbulence, but that wasn’t their fault of course."
Cons: "I did not like that they would not assign me a seat because the flight appeared to be oversold. Finally I was allowed to board (and it was a good seat location but the seat back was locked in the upright position and I wanted to knap)"
Pros: "Flight Attendant Precious was just as her name precious and was very impactful in my amazing journey experience."
Cons: "Cabin was too hot!!!!"
Pros: "The staff"
Cons: "the flight attendant gets the order starting from the back and by the time she gets to the front there's no more selection for breakfast except for what is left that nobody like."
Cons: "Cramped seating for premium Econ"
Pros: "Great friendly crew. Great entertainment with movies on a short narrow body flight!"
Cons: "Boarding and disembarking was again slow. Must be a cultural thing as each flight in the US seems to be like this as people take ages to get their bags organised on arrival. Chaotic boarding is compounded by the back of the plane boarding last.... everywhere else in the world loads everyone together or does the back of the plane first and it's much quicker!"
Cons: "1/12 hours late had to change out equipment"
Cons: "You messed up my life with your poor service."
Pros: "The fact that there was a screen for movie selections and a charging port for my phone and the flight attendants were super nice"
Pros: "Crew was very helpful."
Cons: "On the way to Minneapolis the plane was BEYOND PACKED. There was no room for even my backpack."
Pros: "Nothing at all."
Cons: "The fact that this is the second time I’ve been stranded at my layover city without a flight out. Also, the second time I had to rent a one way car and drive through the night to make my morning meeting. United is the worst."
Pros: "Was able to sleep for once. Nobody in center seat."
Cons: "Crying babies"
Pros: "The welcoming and kindness of flight attendants and staff"
Cons: "That headsets are not free and the leg space seemed tighter than usual"
Pros: "Delta has great seats, friendly employees and engaged managers and pilots. Even their customer service Center reaches out to help on suggestions. I am flying to Portland for School over 40 round trips and I am saving $4,000 vs Alaska Air. Plus I get miles and discounts with the Delta Amex Card. I am very pleased."
Cons: "I don’t like harsh change in schedule fees but it forces me to plan. I wish the Seattle to Portland Eve flight landed in time to catch Portland Rail system at 11:50 PM"
Pros: "Gate personal kept us notified about flight delay. Flight crew was very positive on plane and they were as miserable about the delay as we were. Snacks and drinks were brought out. The gate crew keeping us updated is what saved the name of Delta. If she didnt do that people would have been angry."
Cons: "Flight was supposed to depart at 0730. Actual departure was 1045. Three out of seven of the flight crew were not happy about how badly they were being treated by call center and /or management while they were delayed with us at gate. Snacks were brought out because of delay but they were just junk food. Nothing I could eat due to allergies."
Pros: "Great ground staff and flight crew, except they should as warn and apologize regarding the limited gate as access so far from the check-in."
Cons: "Signage is terrible. Delta sign out side is obscured as and too small. Construction is no excuse for the confusion. Delta is not readable on the overhead signs and airport is too dark at night. Everything is hard to find."
Pros: "It was on time"
Cons: "Minimum everything"
Cons: "They moved me from my carefully selected seats to a row that would not recline. My flight was miserable!!!"
Pros: "Variety of entertainment options, much was complementary, which was definitely a neat addition."
Cons: "There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen."
Pros: "Counter agent found reservation but not ticket number(?). She was very helpful and nice but Delta reservation system was a total mess. Barely made boarding even though we arrived airport plenty of time before the flight."
Cons: "Counter agent."
Pros: "The food was good. The entertainment choices were plentiful."
Cons: "I missed having a personal vent by the individual lights above the seats."
Pros: "Polite and thoughtful crew took care of our needs. Beverage service came through at least twice. Crew persevered through difficulties with the in-flight entertainment system and finally got it to work for us. :)"
Pros: "The flight got us from Anchorage to Atlanta on time."
Cons: "No A/C vent controls for each seat. No reading light for seats. No flight attendant call light buttons were accessible. NO WiFI or video entertainment. Coach plus seats were just like the rest of coach, just in front of them. Seats would not adequately recline. The plane was still PACKED."
Cons: "Plane was hot but that seems common for these small planes during the summer."
Pros: "We have been flying Delta more often lately. Great service, newer planes in and out of Alaska, and affordable first class tickets. Snack basket had chocolate bars..."
Cons: "Short 3 hour flight-no complaints"
Pros: "Entertainment. Center was great"
Cons: "Boarding has been made so complicated it's a joke."
Pros: "Very friendly and efficient. Food was hot and red wine excellent."
Cons: "Spent $25 on Main Cabin Preferred when I thought it was Economy Comfort. Did not really change my experience and i'm out $25."
Pros: "Crew was very nice"
Cons: "The flight was delayed leaving and arriving, but that's the nature of the beast"
Pros: "Smooth boarding, no delays, quiet easy flight, arrived on time and quick deplaning."
Cons: "First class seats were uncomfortable for a 6.5 hour overnight flight."
Pros: "Crew was very friendly during the very short flight."
Cons: "Seats were very uncomfortable - not a lot of padding."
Pros: "The service on the plane was very nice, the woman flight attendant was great. The drinks definitely helped get my through the deafening flight."
Cons: "I was not aware of how loud the last row on the plane would be, for two hours we had to listen to the roar of a jet engine, it would be nice if there was ear plugs we could be provided for this. Or if we were made aware of this before the flight started."
Cons: "My flight from anchorage was delayed over an hour so I miss my connecting flight and had to stay over night in the Seattle airport..."
Pros: "Getting off the plane. The unusually chipper voices telling us “B-bye”"
Cons: "I remember reading that Aeroflot in Russia has better customer service than United Air Lines. Well, it was on full display today on our flight from LAX to Kona repleat with the veteran battle ax barking orders at passengers; “The Bathroom is by the blue curtaaaaaaiiiins!!!!!’ Poor victim seemed utterly humiliated. Seating is cramped, seats narrow and unsupportive and the old 757’s (c. 1997) entertainment system is ancient...the touch screens seemed unresponsive, but were in fact just slow...as 5-7 seconds would elapse between touching the screen and the command being implemented. A full re-boot was ordered about 30-45 minutes into the flight. As expected, there were some bumps in the air, but we welcommed them because it required the crew to sit down, freeing us of their ultra passive agressiveness."
Cons: "Need power outlets at seats."
Pros: "The crew was friendly"
Cons: "The seats are small, no real space, things over all looked run down, feels like I’m taking a city bus but even those have more room."
Pros: "The gate was right next to the one I flew in from."
Pros: "The crew was friendly, and the flight time was an hour shorter than scheduled. But those are silver linings to real problems I encountered."
Cons: "This flight was actually from Denver to Kona. There was 1.5 hour delay due to mechanical issue with plane, so we had to switch gates and planes. That wasn't so bad. What made it bad was an extra 45 minute delay because apparently maintenance forgot to sign off on the new plane. Also, the space below the seat for my feet and carry-on was unacceptable. All the aisle seats like mine had only half the space of the window seats for their feet. If you're in an aisle seat on that plane, it's impossible to fit anything but the size of a small purse under the seat in front of you. And the middle seat fares only a bit better. Finally, with 7 hours of flight time plus about an hour waiting to depart from gate on plane, the crew ignorantly decided to hand out the Hawaii form to fill out within 2 minutes of preparing to land. Many people didn't have time to fill out the form before being required to put tray tables up. Fortunately, these forms aren't as serious as going thru customs, but it's stupid to pass out the forms that late into the flight expecting people to complete them."
Pros: "The entertainment onboard was good"
Cons: "Five hour delay due to the aircraft maintenance."
Pros: "Friendly crew. Crew was very positive and helpful despite the delay."
Cons: "Flight was delayed 2.5 hr. To use the entertainment you have to download an app, but in order to download the app you have to pay for wifi."
Pros: "The entertainment selection was great!! The crew was great!"
Cons: "It was SO hot on plane, I was miserable the whole flight. It started out with a delay on the tarmac due to the air conditioning not working. We had to wait for maintenance to fix that. That wasn’t a big deal to me. We didn’t have a connecting flight to catch, so we were understanding....things happen. The problem for me began when HOT air was blowing on my legs the WHOLE flight. I was miserable! They only had pizza for purchase which did NOT sound appetizing in that heat. It was a terribly long flight and I was so happy to land and get off!!"
Pros: "Smooth sailing, the crew was so friendly and flight were all on time. They had really good movies on board which made time fly faster and"
Cons: "Nothen bad to say."
Pros: "Very friendly & accommodating crew. Pilot kept up informed. Personable disposition exuded across the board."
Pros: "The boarding was fast and easy. The crew were friendly and accommodating. The entertainment was bring your own phone, tablet or computer to watch movies over wifi. We could not access our United account so we could not watch the movies, which was lame for a 5 hour flight. The food was also unpleasant as usual. You'd think a multimillion dollar airline could afford to feed people more than drinks and a cookie. What happened to the hospitality of the industry? If you came to my house for 5 hours and I gave you one cookie and a beverage maybe two you would think I was rude or down right cheap."
Cons: "The crew were wonderful. My husband was on a business trip and I was able to sit with him. The staff didn't wake me up and they were generous with the sodas."
Pros: "That it was only a 5/6 hour flight"
Cons: "Movie choices were very limited. Need better snacks than only little mixed crackers."
Pros: "757 first class was excellent"
Cons: "First time using 1st class, now I am spoiled. United coach seats are to small"
Pros: "The base price is better than Alaska Air. The travel time is acceptable."
Cons: "The base price is for a cramped seat with no checked bag included. Food and entertainment are also extras The human element has been eliminated from the check in process."
Pros: "It was generally quiet and peaceful. I called the stewards at one point and they were very prompt and attentive."
Cons: "Teeny tiny seats on an overnight flight? I had to ask my rowmates to clear the row so I could find my glasses that had fallen under my seat because there simply wasn't room to maneuver even an arm down to manually search for them. This is not to mention that most people sleep on these flights; how is that comfortable for most regular Americans?"
Pros: "Uncomfortable seat cushions like all of our United flights. This was the 1st United crew that was at least friendly!"
Cons: "Uncomfortable seat cushions like all of our United flights. This was the 1st United crew that was at least friendly!"
Pros: "For the amount I paid I'm surprised all we got was mixed nuts! Very disappointing! I hated watching movies on my iPhone, wished you had mounted headrests"
Cons: "Free food or more snack options! Tv consoles in the headrest"
Pros: "My flight attendants on my flight were wonderful and so was the boarding crew at San Fran's airport to Las Vegas were awesome as well. The space I had on my connecting flight to vegas was awesome and the feature it had to charge devices were a nice too."
Cons: "The crew at the front desks and at the boarding area for my flight from Anchorage, AK, to the San Fran airport however, were extremely rude. The rating for the crew is a 2 because although my flight attendants were awesome, but the service given to me and to my fellow flyers by the Customer Service Agents/Reps at the front desk and the training of a newbie at the gate, when boarding at the Anchorage, Alaska, airport was terrible. They were extremely unprofessional and did not seem to care that the tones of their voices, their facial expressions, as well as their body language, showed that they lacked the manners and knowledge of compassion, respect and courtesy. Their rotten attitudes were insufficient at making the customers/guests of the airlines feel comfortable before flying. I did not appreciate being spoken to the way some of the reps did."
Pros: "The attendents were helpful and nice except in the situation I've listed in dislike. The plane left on time and arrived early and we didn't have to wait 20 minutes for a gate to open up."
Cons: "I chose the back window seat right in front of the restrooms. Crewmember even said it was the worst seat in the house. Although I didn't pay to upgrade, thee were available seats up there. The attendant even said she would ttry to move things around once people were seate without anyone asking. She just knew our row was going to be uncomfortable.. I am tall with big shoulders, the gentleman next to me was large. All that I ask is the attendant come back after all is settled and explain that it wasn't possible to move things around. Although, if there were seats available I should have been offered a different seat. I have flown a lot on different airlines. I've flown on a 15 hour flight overseas. This is BY FAR the most uncomfortable I have EVER been."
Cons: "Boarding personnel was short and rude in some instances. Condescending comments were made when passengers were not forming lines to their liking."
Pros: "Service/flight attendants were great. Flight was smooth mostly. Space was good as nobody next to me. Flt from YYZ via ORD to SFO misplaced my luggage and got it the next day."
Cons: "ORD to SFO was very turbulent and luggage didn't make it. Seats tight in middle for ORD to SFO"
Pros: "no delays!"
Pros: "Absolutely nothing"
Cons: "If nothing else United has been consistent in their late departures and arrivals backed by absolute lies about the reason for delays. Staff says one thing then Pilot says something completely counter. Then the lack of any sort of heartfelt appology adds to the insult. Every flight was overbooked by at least 5 people. Total incompetence. Moreover, United has made profit so obviously more important than client comfort. The seats were similar to a straight back Dining room chair except with your knees in your chest. They even took away the seat back pouch as a smal comfort to place items to be replaced with an 8 inch high mesh that fits nothing larger than your cell phone. A 6 hour flight and 1 drink service with 1/2 glass of soda. Pay $7.99 only to find out that video does not work through Canada which was the majority of the flight"
Cons: "You had to pay for internet service in order to watch the free movies."
Pros: "I ended up missing my connecting flight because the flight left the airport almost an hr late....once i get to my connecting flight...ive missed it...soooo i had yo wait 4hrs for the next available flight & missed my doctors visit......im sooo pissed....."
Cons: "Missing my connecting flight"
Pros: "Boarded on time. That is all."
Cons: "After boarding, we waited on the plane for a long time before they said there was a mechanical problem and we would need to deboard while they fix it. After waiting another four hours they finally canceled the flight. They couldn't get us another flight and said to come back the next day to see if there is another flight out."
Cons: "I was not told that if I voluntarily checked my carry on bag I wouldn't be able to make flight changes later."
Pros: "Plane was on time"
Cons: "I am 5'4" and had no leg room. My knees touched the seat in front of me the whole time. The in seat entertainment was broken on the entire plane for the flight. Simply won't ever fly in a plane so cramped ever again."
Pros: "The one crew member that talked the whole flight was nice"
Cons: "Entertainment was not given freely, as if you didn't just pay 300 per ticket to fly on United. It would cut in and out just to tell you it wanted your credit card. The seats were so full the middle person doesn't even have room to sit up straight without touching shoulders"
Cons: "The seats in coach were curved in a weird way. The seats made my posture bad."
Cons: "Lost my bag"
Pros: "The stewards were awesome. Funny kind and attentive"
Pros: "Flight was great."
Cons: "Only negative was that the seat was cramped, not much room."
Pros: "Boarding and crew"
Cons: "Service, look like you have to purchase everything from food to entretaiment."
Cons: "Lost my luggage and made us late"
Pros: "Everything you are.."
Cons: "They canceled my flight, lost my luggage made me miss events in my life on my vacation and only comped me 20$ food ticket which is nothing in an airport. And I was stuck in an unfamiliar airport for 10 hours waiting for a new flight through another airline. Oh and dod I mention the bag they lost for a whole day was 50lbs of fresh Alaskan seafood and yes it all was thawed.... I will never fly United airlines again."
Pros: "Needed to get to a hurting friend asap who's husband was dying. When I checked my luggage the delta employee gave me a heartfelt hug & words of encouragement Which meant more to me then anything. That's not in any training manual that's the heart of a great employee...."
Pros: "Once on the aircraft everything was just fine"
Cons: "First of all it was delayed, no big deal but once i checked in I wasn't even assigned a seat. I try to find an agent at the boarding gate and none to be found. They finally arrive 30 min before take off and then assign me a middle seat when I specifically picked my seat weeks earlier and of course was one of the last people to board barely enough time to search for a place for my bag and get to my middle seat in the back of the aircraft. Not even a sorry or any type of compensation for a terrible experience"
Pros: "New plane"
Cons: "The way you bord the plane"
Pros: "On time."
Cons: "United has squeezed its Economy class customers into seats that are tolerable only for the shortest. If I were an inch or so taller, I would have found the space intolerable. As it was, my knees were against the seat in front. For a flight as long as this one (over 5 hours from Anchorage to Denver), it was uncomfortable to say the least. The middle of the plane was nearly empty, because United charges $75 per seat for an upgrade. For the round-trip for two of us, that would have added $300 to our bill. The fact that so few are willing to pay the upgrade fee indicates that the increment is too large."
Pros: "Crew were friendly and helpful."
Cons: "I don't think it's possible to construct a plane more cramped than that, but I'm sure someone will rise to the challenge."
Pros: "Weight restriction on the plane, almost didn't make it out"
Cons: "Late to leave anchorage because of a weight restriction. Flight was only 3/4 full."
Pros: "Good in flight entertainment"
Cons: "seats were a little less shitty but still shitty"
Pros: "I was well accomendated after a seating problem"
Cons: "There was a lot of empty seats but the crew never offer the guy seating next to us to move. His elbow kept hitting the buttons and turned on the tv screen while I was trying to sleep. I saw he went to ask one of the crew but was told to wait until flight takes off then no one helped him after. Flight was bumpy most of the time..not a very happy customer"
Pros: "Clean! Comfortable seats. Crew friendly and helpful."
Cons: "Movie choices limited, but even worse was that most of the machines were not working properly (could not read credit card info - so useless!!). And when they did the earphone connection was so poor you could only rarely understand what was being said. Very discouraging for a 5-6 hour flight!!! Fortunately the flight was only half full so I eventually found a monitor that would take my credit card ( after upsetting many folks, including myself, with all the moves ). My ears were mush trying to hear something that made sense ( work fine with my iPod). In the end the stewardess admitted the system was poor and they would be replacing it with a new service. At least then I stopped being frustrated with United. Wish I knew the system name and manufacturer so I could berate them for an inferior product. So sick of this in US. Products that are designed to fail after use - or not built to withstand the use they will be getting."
Airlines flying from Alaska to Island of Hawai'i have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights