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Everyone was so kind, flight was wonderful, check in and baggage were easy. Thank you guys so much for a great trip

The staff was friendly and the flight ran on time. Boarding was a zoo. This process could be greatly improved. They have done away with the entertainment they used to offer in favor a wifi signal for our phones and that wasn't working in half the flights. The beverage selection is poor and the quantity was minimal. I'm sure when the airlines can come up with something cheaper to serve than pretzels they they will switch to it. If their budget is that tight what else are they skimping on? (Maintenance, fuel, safety) Over all I'm underwhelmed!

My flight was canceled because of an IT outage, and they did not answer the phone for 8 hrs. There was no next flight out, I have missed my wedding because of this.

The chicken salad was very small, the lettuce was wilted and there was no flavor. The hamburger was excellent.

Like the friendliness of the crew, each flight had a very very drunk person next to me and the last flight had a very obese man pushing me into the aisle while the crew kept ending up hitting me in the shoulder with the beverage carts.

The flight was delayed almost an hour causing many passengers to be at jeopardy of missing their connecting flights. There was no help in providing passengers help with connections or allowing passengers with connecting flights to exit the plane in an expediated manner.

This was our fist time flying Alaska Airlines. Overall it was a great experience. Ticket counter, gate agents and flight attendants were all wonderful. They all seemed happy at what they do and it shows. Of 4 legs, the onboard WiFi was spotty on 1 leg. The food in first class cabin was ok. Couldn’t get the text messaging notifications to work so had to rely on Flight Aware and the Alaska App. Flights were on time and uneventful. We would def fly Alaska Airlines again :)

Airline seems to have really gone downhill and have secured a reputation for being late and nonprofessional. How sad.

The first class crew was very attentive to any needs requested. As a diabetic a few extra choices for drinks would be nice. Plus at least one meal that would be diabetic friendly.

connection was tight as the boarding gates were very far apart. Made it when they were calling final boarding