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Top 5 airlines serving Alberta to San Jose
Scores according to KAYAK customer reviews
Pros: "The flight was less than half full, first time in years I’ve had that experience. Everyone had space to be comfortable. Crew AND passengers were all polite and relaxed. Cheese and fruit tray was delicious. Free texting and entertainment for your own devices."
Cons: "It took me awhile to access the free entertainment available for our own devices, but then it was great, including Oscar nomination movies and wide variety of tv, documentaries etc"
Pros: "Crew was amazing and so polite. Seats are really comfortable."
Cons: "Everything was perfect."
Cons: "When I asked a flight attendant to pour water in my own reusable cup she frowned and told me to use new plastic cups each time. I told her I’d rather not have water."
Pros: "Great crew! On time professional Food average. Excellent pitch for the Alaska Mileage plan and credit card"
Cons: "for a 1 hour flight, you could add more frequent services from Reno to SJC. This will help remove traffic from the roads during long weekend and encourage more travel to Reno/Tahoe area from those of us who don’t prefer driving in traffic"
Pros: "Great staff - fun and casual . - price was great"
Cons: "It would be great if there was power outlets for notebook on board/"
Pros: "Got exit row seating (16C) and crew was good."
Cons: "Wifi isn't reliable near Cabo - so get your movies and messages in! Restroom in the back made using it at times (drink service) impossible for 10+ minutes."
Pros: "Great seats, excellent crew, food and drinks were great..."
Cons: "Boarding wasn't good. Stuck outside on the jetway / tarmac in 90F heat for 10+ minutes in Cabo. Bad for kids and elderly - better to have everyone wait inside with the AC on until the plane is ready!"
Pros: "We were on our way to a bachlorette party and the crew was really fun and adding to the whole experience."
Cons: "I expect Alaska Air has made a tidy sum from passengers who have to rebook when they depart the gate early."
Pros: "Excellent service, timing, crew amiability."
Pros: "Donny was the best crew member. Everyone was very nice and very attentive. Restroom was very clean and the whole plane was very well maintained."
Cons: "Flight was delayed for 1h, you had to pay for food and entertainment for a 5h flight"
Pros: "Quality service and professional interaction from flight crew"
Pros: "The air gods and goddesses who looked after us"
Pros: "Staff was very friendly & the boarding process was quick."
Pros: "Arrived on time time"
Cons: "I was late two minutes and they wouldn't let me on the flight. I arrived at 5:10am for a 6:00am flight. Boarding started at 5:20. They told me that I wasn't allowed and that I would 'have to' book another flight for another $125!!!! I feel like I was robbed! By the time I made it to the gate of the other flight I was 'forced' to buy it was 5:48...plenty!!!!! of time to board my previous flight! I will NEVER fly with alaska again! Bunch of thieves!!!!!!"
Pros: "Alaska has the fastest baggage handlers in the business. The bags were already at the baggage claim."
Pros: "Totally Everything About Alaska Airlines Was Awesome !"
Pros: "On time"
Cons: "No special perks"
Pros: "Personal entertainment iPads are nice options to rent for the flight duration."
Cons: "I had a window seat - 10A, except there was no window, just s blank wall space. Needless to say, 5 hr flight felt very long."
Pros: "Had no issues with flying with this airline, everything went well!"
Pros: "I always love the food in first class on Alaska. Great crew."
Cons: "Rattle and vibration noise on lift off in plane. Don't know where it came from but as much as I fly, I've never heard it before."
Pros: "Staff was very friendly."
Cons: "No usb cords."
Pros: "The only thing I didn't agree with was we asked to change my dads seat to a seat more room bc he had hurt his back while on vacation the seat was open that we wanted but they still charged $50.service charge."
Cons: "Service was excellent"
Pros: "Kindness to a mum traveling along"
Cons: "More snacks!!"
Pros: "I liked being able to check in on line ahead of time. Boarding was efficient ."
Pros: "They were on time. We went economy. We got what we paid for. Brought our own lunch. I would recommend it. Flight attendants were good. No surprises!"
Pros: "Crew was friendly."
Cons: "Had a window seat, and the "wall" by the window was ice cold. I was wearing a windbreaker and was shivering the entire time. My feet were in thick wool socks and leather boots, and even so they were freezing! This did not happen on my previous flight with Alaska, so I hope this is an isolated experience just for this particular plane."
Pros: "This was my first time flying on a big commercial plane and having to deal with big airports. All in all, I had a great first time experience. The whole process made sense, it was fast, easy, everyone was friendly. I never had any hiccups or got lost. So thank you for making my first time so easy and for all the hard work all of you do to make that possible for everyone!"
Cons: "The plane left late but still arrived on time so I really don't count that as a criticism. If that's the worst thing you've done, then keep doing what you're doing because I have no problem at all with it haha. I will definitely be a repeat customer!"
Pros: "Everything was wonderful"
Cons: "the crew, especially the guy was so busy talking to the other crew members that he was just going through the motions of taking care of the people. I asked him what mountain that was outside the window. His response was "I don't know" and kept right on talking to his other helper. If a patron asks a question he should at least not give the impression that I was interrupting his talk with the other steward while serving"
Pros: "I like that they allowed active duty to board along with first class etc.."
Cons: "The movie players had no power so it took a while for the crew to get them to us."
Pros: "Great crew"
Cons: "Economy is tight, but that's why it's cheaper."
Pros: "Service was Horrible"
Cons: "Not a friendly airline at all. Book with someone else."
Pros: "Alaskan information booth they were rude no help and I was very disappointed"
Cons: "Studer us were very cordial or polite"
Pros: "That I arrived on time"
Cons: "That I can't find a flight to South Florida with you guys"
Pros: "For us there quickly and mostly in comfort"
Cons: "Too hot all flight, the vents blew hit air"
Cons: "Flight was cancled"
Pros: "I enjoyed my flight. Food, entertainment were not applicable for this flight. Having option N/A to respond would get more accurate opinion."
Cons: "There is nothing I can make negative comment on."
Pros: "I called to change seats for my wheelchair dad and was cheerfully well accommodated by customer service."
Cons: "When I initially placed the reservation online my dad was seated in a middle seat in the back with no options to change seats. I had to call customer service and they were very helpful."
Pros: "Flew to Seattle in the morning in a Southwest Cattle Car. Flew back on one of Alaska's new 737's. Really liked the cabin design. Cabin lighting was very impressive and very easy on your eyes. Well done Alaska!"
Cons: "I'm 6'-6", so more legroom would always be appreciated."
Pros: "Very friendly service. Attendants have God attitude. You can tell the employees are happy and paid well"
Cons: "The bean burrito they give out is just ok. I think it will be better if they just gave a small bag of potato chips or something else. It's free, so all you can do is not eat it if you don't like it I guess."
Cons: "The passenger who say next to me was beligerently intoxicated. Throughout the flight he constantly leaned on me, put his hands on me, and slept on me. I had a horrible flight. The flight crew should have identified this guy and not let him on. It was a good thing I was a male and able to push this guy off me."
Pros: "I liked the selection of short films from SIFF, the crew was good."
Cons: "The cabin was a bit too chilly"
Pros: "Service was good"
Cons: "That you charge for the miles credit card"
Pros: "The crew was friendly and we were on time. there was no entertainment due to being a short flight, very understandable."
Cons: "The line to check in was horribly long & slow. Almost everyone in line was complaining & many were afraid they would miss their flight, including myself. I arrived 2 & 1/2 hours early & barely made it to my gate!"
Cons: "Purchased food on board. Dry and unappealing."
Cons: "Over a month ago I requested a seat with extra leg room due to a documented medical condition. My request was not granted and I was in pain most of the flight."
Pros: "Great crew, early arrival"
Cons: "Old screens, snacks getting smaller, too much ice in the drinks"
Pros: "Nice on board crew."
Cons: "More arm & leg room in basic seating. Tray tables are flimsy and seem worn."
Pros: "Great crew, easy process overall"
Cons: "Make 1st class cheaper and give free wifi!"
Pros: "Seat comfort"
Cons: "Lot of turbulence. Provided videos/entertainment without providing headphones"
Pros: "No food, late by hour"
Pros: "Great crew, snacks, comfortable flight."
Pros: "Good snacks, comfortable flight."
Cons: "Can't tell how the flight was because missed connecting flight from LAX to SJC because Westjet from YYZ to LAX had a mechanical issue. They end up replacing a tire which caused a 1.5 hr flight delay"
Cons: "Not delay the flight for 3+ hours"
Pros: "Good crew."
Cons: "Very tight spaces. No tv."
Pros: "Comfy seats, quick service."
Cons: "If you are in Zone 3 or 4 you pretty much have to check in your bag back there is no more room. Which I don’t understand and is highly incovienent."
Pros: "Service by the Delta team"
Cons: "Seats not roomy enough"
Cons: "Not much food offered on a long flight."
Pros: "Everything ran smoothly on this flight. No delays before, pleasant staff, great entertainment selection, okay food options, working equipment (e.g., tv in the headrest worked, seatbelts worked, lavatories were operational, etc.). This flight met all my expectations"
Cons: "The only hiccup was the wait time on the runway before take off. Not sure if that was the airport’s fault or the airline’s fault. We must have waited 45 minutes."
Pros: "I was traveling alone with my (cranky) infant son and the crew members were kind and accommodating. Though the flight was delayed by almost 2 hours, the crew worked quickly to ready the replacement plane and the pilot made up time and got us to San Jose as quickly and safely as possible."
Cons: "The original plane had mechanical issues, which caused an almost two hour delay while waiting for a replacement plane to arrive. Since I was traveling alone with my young son, after an already long previous flight, it made for a more difficult trip."
Cons: "Sat by the exit seat so the door was a bit more chilly. No food. Small entertainment screens with audio bleed through."
Cons: "Was in seat 16A and got bumped to 12E. If you know Delta aircraft, that's exit row window, for the EC (more legroom) but middle. The problem is that nothing can compete with the exit row for leg room and being crammed between two guys isn't an upgrade either. Plus, due to proximity, got sick. And the flight was delayed leaving - due to the late arrival from ATL (Delta HQ) which had a power outage. And no video entertainment. No meals."
Cons: "could not check in on line as you did not give us the confirmation of the carrier we used which was not west jet the one you booked us through. You need to fix this problem for us to use you again"
Pros: "As always, the crew and amenities were first rate."
Cons: "We were initially told that our flight would arrive early. Then we sat on the tarmac for a half hour before anyone could be bothered to tell us we were waiting for the plane to be de-iced."
Pros: "On time arrival"
Cons: "Small aircraft. Loud engine noise. Biased treatment for tickets booked on non Delta sites"
Pros: "No vegetarian options in first class.. and go go wouldn5 hook up. Flight was an hour late...but that was ok."
Cons: "The pilot did a nice job of flying in and banking so we could see the view.."
Cons: "They delayed the flight for 11 hours and did let anyone know until after 4 hours of waiting and then the gate number for the new flight was wrong"
Cons: "Seat, did not get upgraded"
Pros: "Almonds as a snack. Pleasant crew."
Cons: "No entertainment and my table was broken. The air from the vents was also colder. Not much leg room and I have short legs."
Pros: "Fast and comfortable"
Cons: "No tv but understanding"
Pros: "The crew as well as the pilot gave a lot of information to the customer due to a delay of 10min. Very professional. The pilot even said good bye in person to the customers leaving the plane, I really appreciated it :) The whether conditions in Seattle were very bad (windy, bumpy, rain, and night) and the pilot landed the plane as a pro! Thank you!"
Pros: "Crew was curious and quick to think of alternative solutions."
Cons: "The flight was way too hot. They didn't have enough A/C and we were all sweating up a storm on the flight. The flight was also scheduled to leave 15 min early, but we ended up leaving 15 minutes late, it was odd. One of the bathrooms was out of order too."
Cons: "Nothing. Delta is the best airline in North America"
Pros: "Snack choices updated aircraft"
Cons: "No entertainment options"
Cons: "There was a kid screaming on both flights and t was not a good time"
Pros: "The flight was very on-time and it reached the destination even earlier than expected."
Pros: "I will know more on my flight back to my destination!"
Pros: "Flight was smooth and leg room great"
Cons: "A flight of four hours should have decent food. Too short connection times and inconsistent restaurants in the airports often leave me very hungry. Give us real healthy food onboard."
Pros: "The turkey sabdwhich was tasty. Good movies."
Cons: "Telling me the doors were going to close & I couldn't use the restroom prior to boarding. Here I was starving from flight delays. In reality the door stayed open another 15 mins & people boarded with their to go food."
Cons: "No trash bag in my seat for puking or bubblegum"
Pros: "Comfortable plane"
Cons: "Travelled with some guys straight out of the Hangover movies. Going to Vegas for a Bachelor party and ogling and making comments on the flight attendant and other passengers! Nothing delta can do about that, It's part of life..."
Pros: "Good flight, professional people."
Pros: "We didnt have food or entertainment because the flight was short."
Cons: "There was nothing that I didn't like."
Cons: "Poor leg room compared to jet blue"
Pros: "Comfortable seating and clean interior. Flight attendants are helpful and courteous."
Cons: "Flight takeoff delayed one hour. Boarding has zoning, but with no structural boarding process, resulted some later zoning customers blocking earlier zoning customers in a single line. Suggest using multiple labeled queue lines, like southwest."
Pros: "Got an upgrade to Comfort + Delta is the best major airline in USA for sure"
Cons: "2 of my 4 bags, which I checked in, were broken during my travel."
Cons: "Several hours was added to my travel day when my Calgary to Seattle flight was cancelled and I was rerouted from Calgary to Vancouver to Seattle. It seems to me that if an airline initiated change that significant occurs, I should have an option given me to change my itinerary."
Cons: "after reaching the destination, it took a lot to open the airplane's doors and letting people out"
Pros: "All went well"
Pros: "Smooth flight, fairly comfortable seats in economy with adequate legroom (and I have long legs), flight attendants actually smile and are polite."
Pros: "Crew was good"
Cons: "I paid for a window seat, but there was no window. Contacted WestJet and they refused me a refund."
Pros: "I booked Cathay pacific but they changed to China Southern without any notification."
Pros: "No delays flight arrived ahead of schedule"
Pros: "Always a pleasure flying with Westjet! We even arrived 15 minutes early"
Pros: "The on board entertainment is very good, just remember to download the westjet connect app."
Cons: "Seats are ok, very cramped together, hard to get in and out of. I had picked plus seats but kayak didn't honor my selection so was forced to sit at the rear of the plane. As for the flight itself, the airliner sells only Coca Cola products, no cash purchases, credit and debit only. No free bag checks,"
Pros: "Very entertaining flight crew. One attendant cracked jokes sang happy birthday announced wedding party . Never boring very friendly"
Pros: "Great service"
Cons: "It was all good"
Pros: "Good amount of leg room. The children were well behaved."
Cons: "We didn’t like having to take the red eye to meet our Costa Rica connection. We"
Cons: "Crew are not that friendly and not polite."
Pros: "Great seatmate. Friendly crew. That is a plus."
Cons: "Wish the seats weren't so tight and close to each other."
Cons: "the 3 hr security line up"
Cons: "One of the crew members was not careful enough while taking something out of the overhead cabinet and dropped something on my head while I was asleep. The crew apologized but it should not have happened in the first place while the aircraft was flying smoothly and there was no turbulence of any kind at that time."
Cons: "Il serait bien d'avertir plus à l'avance les passagers au sujet de l'application nécessaire pour l'entertainement ou permettre de l télécharger via le wifi de westjet"
Pros: "Overall everything"
Cons: "It was freezing cold, and blankets now cost $4.00! So I spent the whole red eye shivering, even in my sweater! I could feel the cold air hitting me the whole flight. The boarding was confusing, with no organized lines or anything. Some of the announcements were too quiet to hear."
Pros: "The crew and staff were great on the plane. Could use more staff at the checked bags area but overall good experience"
Cons: "More agents at the check in desk"
Pros: "Westjet staff are consistently *way* friendlier than Air Canada"
Cons: "-Inbound flight arrived late, our flight departed even later. Not the staff's fault that two separate parties had ID/security issues, but I've seen staff at other airports walk along the line and review ID before boarding starts and it prevents those issues from delaying the flight. -Short flight = crappy snacks. Nacho sticks or dry coffee cookies, both pretty unpalatable."
Pros: "The staff with West Jet are extremely helpful and friendly. I wish the American carriers would take lessons from them."
Pros: "WestJet staff and crew fantastic"
Pros: "Attendants made the flight very enjoyable I hope you honour them for their amazing service."
Pros: "Luggage came fast. Car rental was great."
Cons: "Changed planes, changed seats after paying for advanced booking. Service was poor, cabin was hot."
Cons: "The long wait to get my baggage."
Pros: "Staff was kind as usual. Some channels didn't work so they gave us complimentary movies."
Pros: "Seamless boarding"
Pros: "Staff were friendly"
Cons: "Waiting for our checked bags for 45 minutes. Utterly ridiculous, especially with the tiny plane we were on."
Cons: "No internet and therefore no in flight entertainment."
Pros: "Timeliness of the boarding"
Cons: "Lack of access to entertainment without having our own personal device to view and having to download an app to be able to view entertainment"
Pros: "We arrived safely and on time"
Cons: "No entertainment unless you paid for wifi, but with a less than two hour flight the price was rediculous. There was no food or drink, other than water or coffee, unless you wanted to pay almost $2 for a mini can of pop."
Cons: "Even though it is a short flight, it would be nice to see a movie and not have to pay for it. I downloaded the Westjet App and started watching the movie, before take-off, while there was still internet access. Once the flight took off, you had to pay to view the movie from the App. Silly!!!!"
Pros: "It was quick and efficient"
Pros: "Brought our own sandwiches.."
Cons: "We were invited to send our carry iron bags to the hold at the gate. We delivered them to the plane door on the jetway. My wife's bag didn't make it from Edmonton to London Gatwick. That's the last time I send anything to the hold ."
Pros: "Very friendly, laidback staff - both in the terminal and on the flight. The onboard wifi was also great and quite affordable!"
Cons: "Upon arrival, we waited quite a long time for our baggage to be unloaded without an updates."
Pros: "Food was good and prompt."
Cons: "Delayed 30 minutes"
Pros: "The attendants were very cordial and considerate."
Cons: "My son did not do well with the food on the trip. He became ill. The food did not smell particularly delicious."
Cons: "They didn't let us know ahead of time and there wouldn't be televisions. If you hadn't downloaded the WestJet app you couldn't watch TV. You had to rent a tablet for seven dollars or buy an Internet package to download the app. That's fine just frustrating"
Pros: "Crew did their best."
Cons: "Lost time on a short holiday by the delay and by the lost luggage. Shopping took time and cost me money."
Pros: "My first flight with WestJet. Lots of legroom. Very comfortable."
Pros: "Too many delays."
Cons: "The flight didn't provide free upgrades although the seats were empty for premium class."
Pros: "Good service. Really nice smooth flight."
Pros: "Flight was on time."
Cons: "The woman checking my boarding pass before I was going to get on the plane was not very friendly. Because of the full flight they were asking that large carry-ons be checked. I was fine with that especially since I saw it was a smaller plane and I could not maneuver the steps with both my carry-on and my personal item. I asked if I could also check my computer bag and she said no. The fact that I have trouble walking and maneuvering and she wasn't willing to help me out just seemed like very poor customer service. Had I known about trying to maneuver the stairs I would have been more prepared."
Pros: "everything ran very smooth . friendly staff."
Cons: "uncomfortable seat not enough space."
Cons: "On my way back to kelowna, westjet was unable to get me on the flight because of being 10 min late after cutoff. Resulting in me to miss work, and having to spend 6 hours at yeg. Unacceptable. I talked to their manager but she was very rude and completely unhelpful, they could have easily put us on that flight. Even after i have explained my situation. And when leaving in kelowna our flight was delayed and when we showed up an hour before our delayed flight we were told they are boarding right now and that we have to run to security.... when we got to the counter they didnt even know what were taking about. Totally mismanaged and both experiences were just awful."
Cons: "Very long wait for bags"
Cons: "Cramped seating"
Pros: "Being disabled I found everyioine very helpful and friendly"
Pros: "Live satellite TV and friendly staff. The flight attendants went out of their way to accommodate customers."
Cons: "WestJet no longer offers complimentary food."
Pros: "Well I arrived at the gate 8 minutes before departure due to a late flight from San Antonio. And no one was there. I watched the plane leave 5 minutes late. The gate attendants were super rude and lazy when they came back up the ramp. I think the walk really took it out of them. There were 10 people who had run from delayed flights just standing there thinking wtf."
Cons: "AA in Phoenix is always a nightmare. They seem to hire lazy people with no idea of customer service"
Pros: "Pretty efficient for a completely full flight."
Pros: "Nothing on this flight was good except for the Captain with constant updates on the never ending delays."
Cons: "This flight was delayed for nearly three hours due to a mechanical problem with the assigned aircraft. We did not get the reason for the delay until nearly 2 hours after the scheduled departure time. Then, when a new plane was assigned. The boarding agents were rude. The flight attendant was rude."
Pros: "Got me to my destination"
Cons: "Attendants were less than welcoming with NO sense of humor. I found an empty whiskey container in the area under the seat in front of me. When I jokingly said that I found it empty and could she refill it for me, the attendant went off on me, telling me that she was too busy and couldn’t take it"
Pros: "Dear American, stop lying to your passengers stating that the flights are full, when in fact, they are not. Customers are willing to pay for upgrades but you give them no way to do so."
Pros: "The tv and drinks"
Cons: "Being told why we’re delayed and then not being kept on board for so long once we arrived late"
Cons: "Constant delays, wrongful promises of when/how long delays would take"
Pros: "The Seats have a nice width and a nice forward-to-back pitch. They're also brand-new upholstery. Very nice"
Cons: "American Airlines concourse in Charlotte is awful. Standing room only, and under construction. No power outlets in the plane."
Cons: "Rushing from gate to gate after sitting on the tarmac for 30 minutes after not having anything to eat on the four hour flight from PHL. Not being able to get anything healthy because the layover was reduced from 40 minutes to 5. GIVE US SOME FOOD DAMMIT!"
Cons: "Confusing in LAX as to where to go for the flight"
Pros: "I didnt like anything about it"
Cons: "American knew it had a problem and never resolved it - delaying our flight by minutes every few minutes - we had 38 text messages indicating a change. In addition the crew "aged out" so we had to get a second crew - waited for that. the first plane had a mechanical, the second plane had a mechanical - more lengthy delays then finally the last plane was fine - but was again delayed by yet another hour for a total of 7 hours delay. Our compensation? Non existent."
Cons: "First of all, this flight was not good; that was my rating for the first leg of CLE to DFW. DFW to SJC was a disaster due to weather and multiple equipment changes. Overall the flight was delayed 7 hours, from 4:50pm to 11:40pm. I opted to reschedule for the following morning -- and that flight ended up being delayed for an hour due to equipment changes and mechanical issues. Door-to-door I spent 30 hours getting from CLE to SJC."
Pros: "The flight was very short compared with LHR to LAX, so, I don't have much to say about it."
Pros: "Staff was great"
Pros: "Customer service was friendly"
Cons: "So uncomfortable"
Pros: "The customer service!"
Cons: "Eventhough, I have accumulated over 100000 points. I don't get any seat upgrades or gold status!"
Pros: "The crew was friendly and the flight was great."
Pros: "Everything went smoothly from start to finish. On time departure. We did have to wait for a gate to open up in San Jose. It was a completely full flight."
Cons: "No gate being available upon an on time arrival."
Pros: "Staff courtesy."
Cons: "When I started this leg of my trip, I was completely exhausted having been in sitting position for almost 24 hours straight. Airline made no concessions for travelers knowing that some were just doing a simple trip and those others whose journey was very long. Narrow seats added to stress and discomfort. Airline policy seemed to be "Give me the money and I will deliver you safely. Period" Humanity seems to be last on airline list. Traveling is seriously grueling and unpleasant for all those not in First Class."
Pros: "The flight was ok with no issues once we were in board"
Cons: "We hot there in plenty of time for our 7 am flight and were bumped to a 12.30 pm flght. When we returned to book in we were being accused of missing our flight. Finally got vhecked in what a pain"
Pros: "People actually boarded by group number"
Cons: "Sitting in premium economy still doesn't giive enough room to spread out papers and get work done. Out of four segments I only got upgraded once despite having 16 upgrades in my account."
Pros: "1, Crew are very attentive 2. Great seat"
Pros: "The flight boarded really quickly with absolutely excellent service from the flight crew. The pilots and crew were so considerate, and helpful. They totally took care of all of us. From the time I got on to the flight to the time I got off the crew were there to make sure I was taken care of."
Pros: "The staff that pushed us thru the ridiculous process of going thru customs , getting our bags checked again & raced us thru to our connecting fight was amazing !!!"
Cons: "Our connecting flight was too close given we were coming back from Mexico& had to go thru customs. The security at customs were so rude to my mother who was in a wheelchair! The customs checking process was a joke! We barely made to our flight running thru that entire airport pushing my mother in a wheelchair. I can't tell you how horrible the experience was for both of us!"
Cons: ""Parked" on tarmac for 25 minutes waiting to leave LAX. Arrived half an hour late"
Cons: "More flight delays..."
Cons: "This flight transfer was totally ridiculous, and required me to exit security, take a bus, get through security again, take another bus, and then wait in a crappy gate with one single terrible food option. Whoever thinks this is a reasonable transfer ought to be subjected to it themselves before booking it for others."
Pros: "I had a family member enter the hospital 5 hours before take off. I got a full refund, even though I didn't have trip insurance."
Pros: "The plane was brand new and the crew were very nice. Entertainment system was well-done with good selection of movies. Even unedited movies!! Great."
Cons: "The plane was delayed for a half hour before it was marked as "delayed" and then it was delayed another half hour. If I had known it was going to be an hour late I would've been able to eat a proper dinner. They seemed to be out of every normal drink on the drink cart."
Pros: "Staff was kind."
Pros: "The plane was a newer Boeing 738 plane and has AC power outlet at every seat. However I was not able to use their in-flight movie channel on my tablet since there were too many users."
Cons: "I am an Executive Platinum member and normally should get a meal even in economy. It was not offered on this flight. The crew didn't have a friendly attitude."
Pros: "Flight was prompt. Crew was good."
Cons: "Not seated together with my wife. Looked at paying for upgrade, but no seats together."
Pros: "Everything went smooth. Staff were professional and friendly"
Pros: "I like that it's open seating."
Cons: "I don't like how there's not de-boarding procedure. Some people try to just rush off the plane."
Pros: "The Crew were outstanding and the flights were quiet and smooth. Very comfortable flight!"
Cons: "No issues"
Cons: "THe reading light was broken"
Pros: "We boarded on time, we sat in the exit aisle, so we have a little extra room. They offered free movies, which my husband took advantage of. Pleasant flight"
Pros: "I had lots of space to my self"
Pros: "On time"
Cons: "We were so crowded. No leg room. The lady next to me was too big for her seat so it was hot and sweaty the whole way"
Cons: "airbus A320 doesn't have power ports at seats...."
Pros: "Not a good experience so nothing"
Cons: "AA failed to allow me to check in at initial arrival in Grande Prairie airport so I had to rush to get a boarding pass in Calgary where the AA agent told me it was not an AA problem and sent me back to WestJet. WestJet discovered that it was an AA problem and returned me to the AA counter where it was resolved. Then I had to rush to catch the flight and missed any opportunity to have a decent lunch between flights. Then there was no food offered on the AA flight to Dallas."
Pros: "Entertainment was not available for the latest Safari browser 10."
Pros: "Smooth, quick flight!"
Pros: "Again getting moved up to first class"
Cons: "I would have liked to know before I was already seated in Coach."
Cons: "It's not the first time that I was forced to gate check my carry on luggage. They claim that the cabinet in the plan is full while actually there is plenty of spaces for multiple luggages to be there. The crew was rude and refuse to explain it in an acceptable way. When I asked why cant I carry it when there is enough space, she simply says because you just can't. Do you want to take the plan or not! This is unacceptable."
Pros: "Main cabin extra leg room."
Cons: "Barely any help with delayed flight and connecting flight. Had to say a prayer and sprint through DFW to make the connecting flight."
Pros: "I missed my previous flight, and even before that my day was going pretty bad. I was quickly routed to the desk to get a replacement ticket, and even though the flight was oversold, they had me wait around until the plane was ready to take off. A couple minutes after they shut the door of the boarding bridge, I was called and told to follow one of them. It turns out a couple of people were headed to the right city in the wrong country."
Cons: "The flight was continuously delayed and ultimately cancelled. There weren't a lot of connecting flights until much later the next day, and the customer service was fair at best."
Cons: "Flight was pushed out at least 5 times before departing. Once we even boarded and were told to get off the plane after the delay became too long, "for security purposes." The pilot was completely unprofessional - he tried to make light of the situation. At first it was funny but the jokes soon got old. There was little attempt to to update as the delay kept getting longer and longer. We learned more about the delay from our phone apps than from the crew. Most idiotic and incompetent group I've ever flown with."
Pros: "The ✈️ and timing"
Cons: "Amounts of food is ridiculously little for someone who gets hungry fast"
Pros: "The actual flight itself was fine."
Cons: "The five hour delay of departure was not fine."
Pros: "Airplane, entertainment and food was ok"
Cons: "Air canada service is terrible as usual. Service with an attitude. No drinks served!"
Pros: "Friendly crew."
Cons: "Being 6' 4'' becomes an issue with modern seats."
Pros: "Overall, the experience is fine. The flight entertainment selection is extensive for a short haul."
Cons: "Given that the entertainment selection is extensive, the connection ports are not working properly. Not all USB charging port and the power outlet port works as expected. The seat that I sat at does not charge and/or provide proper power."
Pros: "The pods were great on 777"
Cons: "Couldn't plug in CPAP"
Pros: "The flight attendants were nice."
Cons: "Paid extra for a little bit more leg room and ONE free drink which I had to remind them it was free. My seat didn't recline. My Tuscan Wrap was tasteless -- no it tasted like sawdust, and the food was not even complimentary with the "plus" charges like it is on Westjet. No preboarding traveling with a pet. ☹️"
Pros: "The service"
Cons: "Nothing so far, thanks."
Cons: "JustFly did not release my coupon to Lufthansa or Air Canada, and so I was nearly prevented from flying."
Cons: "Mix up with seating had boarding card reprinted twice and no one could explain why it happened. Staff otherwise were good."
Pros: "Nice staff"
Cons: "Uncomfortable chairs"
Pros: "Air Canada's business seat is one of the best out there, and the crew on this flight was super friendly. Extra props to the service director, Joseph."
Cons: "Boarding was slow for business class joining after zone 2 announced. Despite being parked at a gate with two jetbridges, only one was used. AC could use a refresh on its entertainment selection - hasn't changed much over the summer."
Pros: "The attendants were friendly. The air conditioning was on point. Good music. I listened to the new slowdive for the whole flight."
Cons: "There wasn't anything I remember not liking. It was great."
Pros: "Great gluten free meal. Calling ahead of time to order was well worth it."
Pros: "This flight was cancelled; I don't have any remarkably positive comments about it."
Cons: "This flight was delayed for several hours after we had already boarded (due to maintenance, I think), then was unexpectedly cancelled. Air Canada staff did not communicate with us clearly about the cancellation. We asked several staff members for help and some of them simply walked away; seemed like staff did not know what was going on. We over 90 minutes for in-person assistance, only to be directed to a telephone to re-book our flight. We missed an entire day of our trip to Japan. I'm very disappointed in my experience flying Air Canada."
Pros: "Good leg room in coach"
Cons: "Flight was late leaving, the boarding process was messed up and could not understand the person doing the announcements (was speaking too fast)..."
Pros: "Nice new plane Decent food Very clean Friendly staff Ok entertainment"
Cons: "People had a lot of bags, and their zone boarding concept means I got on last and little to no room for my one average carry on..."
Pros: "The flight itself was comfortable."
Cons: "The flight came in 20 minutes late, and managed to leave 1 hour late -- I've never before seen a flight become even MORE late because of the boarding agent. There was no communication whatsoever. There was only one agent working the gate. When it was time for passengers who needed help boarding, he took them back one at a time, leaving the gate completely unstaffed. When he came back, he strolled like there was no urgency whatsoever. Every other airline I'm on tries to speed up boarding if the plane is already late. I was amazed that they didn't even add a second agent to the gate."
Cons: "To small of plane."
Pros: "seat beverage flight service time"
Cons: "Not noisy kids control It can not rest during the flight"
Cons: "On my flight from Toronto to Vancouver on September 15 only one earphone worked and on the flight from Calgary to Toronto in September 21 the sound was patchy"
Pros: "Flights left on-time. Leather seats reclined comfortably. Crew offered plenty of food & drink throughout the flight. I would definitely consider booking again with Air Canada"
Cons: "Carry on bags of 2 delayed seating of people"
Cons: "Flight was delayed making me miss my connection. Poor customer service at the airport plus the fact that my baggage got lost however, it was delivered after 24 hours."
Cons: "TV didn't work Not snack or snack/food options even asked Got offered a drink much too late in the flight"
Pros: "Attractive and competent flight attendants What a soft landing"
Cons: "Water tasted off Leg room inadequate for 6'1" person French safety demonstration Restrictions around wearing headphones"
Cons: "Lost my bag, I had to wait an hour and a half and missed a meeting."
Pros: "Was on time"
Cons: "Entertainment console didn't work"
Pros: "friendly prompt service, comfortable seats - free tv and movies"
Cons: "had to circle for about an hour before we were able to land due to a storm but that wasn't the crews fault - just bad luck"
Pros: "The flight attendant in Business class was absolutely fantastic. Very friendly, attentive, and fun. She made the trip special."
Cons: "Business were regular seats, but for such a small plane I understand."
Pros: "Entertainment system might have been nice if the earphone plug worked."
Cons: "The most uncomfortable seat of all time because it was broken but the flight attendant didn't care."
Pros: "It was excellent!"
Pros: "Decent movie and game selections."
Cons: "The flight attendants seemed unhappy, sassy and got frustrated easily."
Pros: "Nice staff. Comfortable"
Cons: "Return flight delayed. No Reason given"
Pros: "New 787 dreamliner, live up to the hype."
Cons: "Its hard to sleep as the seat is very bench like. Air Canada's food isnt as generous as it use to be, but their fares are quite low so i guess its a tradeoff."
Cons: "Being next to toilets at bulkhead. People queing for bathroom in the extra leg space. I was on the outside seat and people constantly brushed past me and often grabbed hold of the moveable TV set in the dark to steady themselves knocking it. I paid extra money and had more problems. Listened to constant bathroom flushing and odors. Not ideal!"
Pros: "It was okay."
Cons: "We were delayed by an hour due to a fuel issue. The food was horrible. I will never fly Air Canada again."
Cons: "No complementary food"
Pros: "On time"
Cons: "Service. Rude workers"
Pros: "Run by united but more efficient than a recent Air Canada flight."
Cons: "3 hour flight and had to pay extra for entertainment. Only two biscuits given for food. Cramped seats for anyone 6ft tall."
Cons: "Cramped leg room"
Pros: "Although I had to fast forward to get to the end of the movie I did enjoy it."
Pros: "Overall it was good. The crew was very friendly. The plane was small and it was a short flight, so everything else was average as expected for a short flight."
Pros: "Just awful"
Pros: "Stingray chill lounge"
Cons: "Two hour layover became a five hour layover due to weather and they didn't update the estimated delay online when boarding earlier than planned. Got a final warning call without knowing anything else was happening. Actual flight was fine though."
Pros: "Kayak's reasonably priced tickets"
Cons: "No in-flight entertainments in the equipment (plane)"
Pros: "No entertainment beyond ipod rental..."
Cons: "Not enough time (1 hr.) for connection in Calgary... very stressful in USA Customs line and subsequent USA security line... baggage did not make flight and still not received in 38 hours... difficult start to vacation."
Cons: "It was cancelled"
Cons: "Tech delay out of London made me miss the connection to Kelowna. Was transferred to Westjet"
Cons: "There was no food or entertainment so I really can't rate either of those things"