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Pros: "Crew was nice."
Cons: "Ordered a vegan meal for flight companion pre-flight; we *both* received a vegan meal (it seems like people with incompatible diets cannot book their flights together). Flight seemed to have run out meals since a random third person in my row requested an extra meal and was told they were out. Flight etiquette of other passengers would have been nice; for example, it was also fairly unsafe for a father and child to keep walking up and down the aisles, let alone the bumping into people they kept doing."

Pros: "On time. Like the 787."
Cons: "The vegetarian evening meal."

Pros: "We did not fly on this flight."
Cons: "We did not fly on this flight."

Pros: "The corn chips!"

Pros: "Entertainment and board WiFi excellent"
Cons: "Boarding was a surprise, at least 200 m walking in the light rain, no previous warning."

Pros: "Everything"
Cons: "More food would have been better"

Cons: "I couldn’t get the seat to recline."

Pros: "As I was in premium economy it was of course amazing, however it was a very packed premium compared to my previous experience so wasn’t as comfortable but still amazing."
Cons: "The selection of movies currently was a bit lacking."

Pros: "Crew was really nice however slightly absent during the flight."
Cons: "Drinks should have been more frequently offered . Refreshments/water seemed hard to come by I had to chase them down in the galley only to get luke warm water...? Seats are pretty cramped and small with not much room."

Pros: "Good entertainment. Flight tracker kept breaking."
Cons: "They don't come around with beverages hardly ever (twice on 13 hour flight) and they tend to skip the window seats. They tried to kick me off an overbooked flight even though I paid extra for a picked seat and booked months ago. Mediocre food. Tiny seats and I'm only 5'5". Will never fly again."

Pros: "Everything was good except....."
Cons: "The departure gate lounge for connecting flight to Vancouver was terrible.... very overcrowded, making for an unpleasant wait and boarding experience."

Pros: "Amazing airline and seem less travel"

Pros: "Bulk head seats were great."
Cons: "It would have been nice if it had not been almost 2 hours late!"

Pros: "flight crew are good, other general categories are average."
Cons: "Boarding in both Sydney-Auckland & Auckland-Vancouver are disorganized. No clear indication of when & where to line up. No flight delay message to explain when boarding time was long overdue. In particular, for the Auckland - Vancouver flight, one ground staff was telling economy passengers (in rather rude express) they were in the wrong line except there was never announcement. Overall, disappointed."

Pros: "Small puddle jumper, but everything was well organized."

Pros: "Good food"
Cons: "Why so cold in the cabin!"

Pros: "All round excellent - great service, food et al."

Pros: "Movie selection is good and food is pretty good."
Cons: "Very tight in economy. I’m 5’ & normal weight and felt cramped so if you’re any taller...you’ll hate it."

Cons: "5 hours late. Had to go to work on 2 hours sleep"

Pros: "Great flight with wonderful service."

Pros: "Inflight magazine was just the right length for the flight time"
Cons: "Cookie was stale and coffee was nothing special... but that’s typical of all airlines"

Pros: "the fare is so cheap ,service is excellent"

Pros: "Very friendly and helpful Flight attendants. Food was good."

Pros: "The seats are super comfy and the staff are lovely and very attentive to ones needs. The only down fall would be that I had to pay for movies and a meal wasn’t included with my flight, but that’s minor. Also, baggage cost me 120.AUD for one bag! I thought that was pretty outrageous for one check in bag. But the pilot was very good and informative as the overall flight was smooth. Thanks again air New Zealand."
Cons: "Over priced check in bag. Due to it not being according to weight. Ridiculous."

Pros: "Great customer service, from boarding to disembarking. Great care for comfort and needs."
Cons: "Selection of video options on the app entertainment systems."

Pros: "Can't say enough about how good the experience was. It felt like business class, except the seat doesn't transform into a flat bad. Service, meals, amenities, washrooms, etc. were amazing. Also, the flight times AKL-YVR and YVR-AKL are so civilized! You leave each city around dinner time, you dine, you watch a movie, sleep as much as you want, have breakfast, and then it's time to land! Way better than other options that leave at odd times."
Cons: "I can't think of anything to improve. NZ really rocked the flight and the Premium Economy product."

Pros: "Friendly, polite helpful"
Cons: "N/A"

Pros: "We flew Air Canada’s Economy Plus from Vancouver to Sydney and Air New Zealand’s Economy Plus from Auckland back to Vancouver. NZ’s Economy Plus product is far and above AC’s. Everything from the welcome, to the meal, to the level of service is great. I really felt that NZ treated the Econ Plus cabin as distinct from Economy (including having 2 dedicated washrooms), whereas on AC it felt like we were merely Economy with better seats. I compare NZ and AC because we were so genuinely impressed with what we purchased. We would definitely book NZ Econ Plus again, and the January seat sale is a great time to do so!"
Cons: "I can’t think of anything I didn’t like. NZ gets this product right."

Pros: "Air NZ are great. Kayak are not,"
Cons: "I couldn’t tell about the food and entertainment because even after several call to Kayak trying to upgrade to a flight where food and entertainment were included because it said “no meal service” on my itinerary I was assured they were included and what do you know. They weren’t. I will never be using Kayak again. Very poor serve from people I phoned. They did no know what they were doing."

Pros: "seat crew food entertainment"
Cons: "no wifi"

Cons: "Got delayed in Queenstown and left the next day, First to Wellington, Auckland, Los Angeles and finally OKC"

Pros: "Nearly always enjoy flying Air NZ and this was no exception. Friendly efficient service."
Cons: "Not getting a choice of meal due to being last row of seats."

Pros: "Crew was excellent; good and friendly service. On time."
Cons: "15 minute walk from terminal to gate without any pre-warning. Food was mediocre."

Cons: "For some unknown reason, I can not lower my seat when I wanted to get some sleep. As the air plane took off at 11:55pm, I was really sleep. After 10 minutes of maneuver, I decided to ask a flight attendant to help me figure out what happened to my seat. I pressed the button asking for attendant and waited for 5 minutes, no response. So I pressed the button again. IT showed that I had already pressed the button. So I kept waiting. But then no one ever came for me the 9 hours until it was time for the meal before getting off. Sitting straight sleeping was a really terrible experience!"

Pros: "United Code share. Very poor boarding. Service is poor, food is poor. But compared to some US Airlines they are probably good."
Cons: "Well for every US airline. Improve everything."

Pros: "I was in Premium Economy and everything was wonderful! The food the entertainment system and extra legroom (with a leg rest!) was fantastic! I slept so well!"
Cons: "Nothing."

Pros: "I liked the fact that the flight was non-eventful."
Cons: "I was "upgraded " to a seat facing a bulkhead, so leg room wasn't an issue. However, I missed the last half hour of my movie, because the screen had to be put back into the arm rest for landing."

Pros: "Short, friendly people and was on time. Awesome all around"
Cons: "All was good"

Pros: "Unlike a trip on Air New Zealand several years ago, there is actually enough leg room now so knees don't push into the seat in front. That is a huge improvement! The airplane we flew in this trip was a nice new one, very well designed."
Cons: "No complaints! Air New Zealand really seems to be putting forward a god effort, and it shows. Hope they keep up these service standards and improvements over the past."

Pros: "Everything was outstanding easy and friendly to use"
Cons: "I like everything my experiece here was awesome"

Pros: "Large variety of entertainment options"
Cons: "Not enough water served frequently enough in my opinion. Hard to keep hydrated (it's a very long flight)"

Pros: "Seats, service"
Cons: "Wait and confusion. I n auckland"

Pros: "Consistent quality experience. Friendly staff. Good food. Great in flight entertainment."
Cons: "Headphone socket was crackly with the supplied headphones."

Pros: "Timeliness, friendliness of flight crew"

Pros: "the flight was direct from CHC to MEL and it was on time"
Cons: "Even though i was booked on Air NZ, the flight was operated through Virgin Australia. This was only an issue when i tried to check in at Air NZ and was directed over to Virgin Australia. Once i found the right ticket counter to check in, i found that there was an extra baggage fee of NZ$130 that i had to pay to check my bag. Also, dinner seemed to be included for just about everyone sitting around me, and it was not included for me. I don't remember having the option of booking dinner with my flight. The agent at the Virgin Australia counter mentioned that this often happens when booking flights through the websites that are not the carrier's direct website. I have used others before, and not had these same issues... oh well - i guess that's what i get for booking through FlightNetwork.com. I'll probably go directly to airline websites in the future."

Pros: "Being almost home"
Cons: "The quality of care they give everyone that rides the plane"

Pros: "Didn't happen"
Cons: "They rebooked us- didn't happen"

Pros: "I love Air NZ, near new 777, spacious, noise wasn't bad, excellent staff. Decent food choices for dinner, breakfast was merely OK. Infotainment was top notch on the new Boeing, but lots of unique Air NZ content too. All my 4 domestic flights on A320s the previous week with Air NZ were top notch too."
Cons: "No way to pay to get in to the lounge for a day pass if you dont have airline status. I got accustomed to having it traveling with a coworker with access, but flying solo, in Auckland, no status, no access, would have gladly paid for the privilege."

Pros: "Your flight attendants provide first-class service even in economy."
Cons: "Bathrooms could have been cleaner"

Pros: "How safe and comforting it felt."
Cons: "More vegan options. Lol"

Pros: "Seats were comfortable. On time."
Cons: "Food could have been better."

Pros: "Yes"
Cons: "Nothing"

Cons: "For an hour long flight, it seemed like enough time to serve more than just 4 choices; 1 beer, 1 wine, juice or water. I’ve been on flights that were 45 minutes and served an entire meal. Of course, what they do is still great and I am very grateful."

Cons: "The seat assignment for people who did not one assigned. Last minute."

Pros: "They gave me a premium class seat which was not expected or requested! Was super!"

Pros: "Friendly helpful staff"

Cons: "Alaska started our flight and all the chaos begun. I can’t remember the name of the agent but I have two little kids that I drag around d because she messed up our flight. I was really really upset of what happen."

Cons: "No power outlets"

Cons: "No drink service - not even water."

Pros: "All staff were professional and efficient. I liked how fast it was getting my bag checked."
Cons: "Didn't care for the net pockets on seat in front of me, my stuff fell out. Guy next to me was really rude and kept bumping me and talking really loud."

Pros: "Love Alaska Airlines"

Pros: "The quality of the aircraft, staff, service and food was excellent."

Pros: "Always felt safe. Crew was friendly."
Cons: "The Gogo app would not play movies. I even deleted and downloaded again and nothing. Made for a long flight. The air was was turned down so low I couldn’t feel it or provide fresh air to counter the offensive body oder of the person next to me. My vent was fully open. Flight delayed."

Pros: "Love Alaska. Good service"
Cons: "full flight, and Portland packed with commuters as usual"

Pros: "When flight did finally leave it didn’t take long to get there. Crew was very nice and understanding."
Cons: "That the flight was delayed 3 hours and 10 minutes. I honestly thought I was not going to be going on Monday and most likely going hom on Tuesday."

Pros: "Friendly flight crew"
Cons: "Everything was great"

Cons: "none"

Cons: "My entire checked bag was full of my tattoo equipment which is my livelihood. Most of my equipment was destroyed and now I have to spend money to replace it all ASAP or I can’t work! I’m more than upset!"

Pros: "Very friendly! Accomadateing! Fun!"

Pros: "Nothing"
Cons: "Rude staff, they overbooked my flight and I had to wait 9 hours for the next flight. No compensation for time lost. They made it seem like it was my fault that THEY overbooked."

Pros: "Great crew, very friendly and helpful. Enjoyed a flight that was short and sweet."
Cons: "Small cabin, little rougher ride, and small meal choices but understandable with cut backs."

Pros: "Always like Alaska flights"

Pros: "Nothing. Zero. You treated me so poorly. I will never use you again. Absolutely the worst experience of my life."
Cons: "Customer service. Customer service. Custoner service."

Pros: "Seating. Flight time."
Cons: "Everything was good."

Pros: "Excellent Crew - I flew standby, so have great gate agents and flight attendants makes all the difference when you’re hoping for a seat. In flight they are professional and personable and keep you up to date on what you need to know! Plus, I’m always happy when my flights have USB ports so I’m fully charged when I deplane."
Cons: "I always want more leg room or a little more room under the seat in front of me. But I didn’t upgrade for a roomier seat and there was more than enough overhead space, so truly can’t complain about it!"

Pros: "Attendents were great good service"
Cons: "Flight was 2 hours late but the fly attendents"

Pros: "The crew was great and friendly. Est landing i have had in years."
Cons: "The seats are lime sitting on wood."

Pros: "Usb port to charge your electronics!"

Pros: "In Denver, the boarding process was well organized and directed by clear announcements and boarding lanes."
Cons: "In Seattle, the boarding process was chaotic and mismanaged. The ground staff gave confusing and ambiguous instructions that resulted in everyone forming a large, disorganized throng in front of the gate agent. It was as if they said "everyone get on the plane immediately, and we are only taking the first 30 people"."

Pros: "Everything went really smooth, including the flight - hardly any bumps at all. Loved the free movie selection and the free messaging connectivity."

Cons: "The bathrooms are shockingly tiny!"

Pros: "Boarding was so quick and easy"

Pros: "People were nice"
Cons: "They lost my bag...delayed our flights...and made me go mentally insane"

Pros: "Exceptional! Truly enjoyed captain's jovial introduction at beginning of flight. Professional and capable crew."

Pros: "On time..."
Cons: "No service, no snacks!"

Pros: "Love Alaska airlines!"

Pros: "Plane was comfortable and boarding was very efficient."
Cons: "The staff at my connection in Seattle were not the friendliest."

Pros: "I like the free texting!!!"

Pros: "I really like Alaska Airlines overall. Their planes are newer, have power outlets at every seat and the oversize luggage compartment make it easier for everyone to fit with their carry on bags. Way more comfortable than their main competitor at our little airport."
Cons: "I got a notice to check in the day before my flight, which is fine except that they had completely changed my flight to a different one with no prior notice. I searched through my email after I got home in case I missed it, but couldn't find anything. I would have appreciated a bit better communication."

Pros: "Easy flight. No issues."
Cons: "No issues to report."

Pros: "I loved the people I met during my flight. Great conversations. I also loved charging my phone during my flight."
Cons: "Nothing upset me. Our staff took great care of me."

Pros: "flight was fine"
Cons: "kayak never sent a precheck email, app told me i was flying american. went to american, no flight. they told me to go to alaska air, a tram ride and a 10 minute walk. could have missed my flight if running late. the app needs to say which airline to go to, i don't care who the flight was booked thru. huge hassle, wasn't happy."

Cons: "I didn't like that my first checked bag was $25. I thought it was no charge"

Cons: "Same comment on boarding procedures."

Pros: "Newer plane. Amazing staff/crew. Lots of flight options and fair prices. Also if you are an Alaska49 member you TWO free checked bags."
Cons: "Crowded boarding. No meals. No inflight movies."

Pros: "Flight crew was awesome"

Pros: "The flight was smooth, I liked that the captains spoke to us and the crew was very friendly."
Cons: "On other flights we get a whole can of soda, on this flight I got a out half as the flight attendant split the soda between myself and another passenger."

Pros: "Very courteous and pleasant"

Pros: "Easy boarding, polite people"
Cons: "I didn't get TSA pre applied--I associate this with buying the Alaska airlines ticket through Delta. They merged my first and middle name into a single long name that TSA didn't recognize."

Cons: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"

Pros: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Cons: "The in flight screens weren't working well."

Pros: "Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks."

Pros: "Very engaging crew."
Cons: "Waiting 45 minutes, and 30 minutes after flight time for a few bags. They could have traveled on the next flight and arrived at almost the same time."

Cons: "Temperature inside airplane extremely hot."

Pros: "The airplane seats and entertainment were 150% bettter than American"
Cons: "The check in area felt cramped, understaffed and like a 4th rate airline"

Cons: "Provide earphones or headphones"

Pros: "Everything except the delay was fine, not extraordinary."
Cons: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."

Cons: "Small aircraft, 2 seats on each side of the aisle, but that’s what you get when you fly short legs now."

Cons: "The snacks were limited. They only had cheez-its and no cookies."

Pros: "Kind staff, comfortable seats, movies, easy flight - pretty much everything was great!"
Cons: "Nothing- it went very smoothly."

Pros: "Safe and fast journey."
Cons: "Vegan Options for snacks"

Cons: "Better choice of snacks"

Pros: "Good service great aircraft"
Cons: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"

Pros: "I love the Airbus aircraft we were flying in. It is far superior to the boeing."

Pros: "The crew were nice."
Cons: "We could have used more legroom between the seats."

Cons: "No delay"

Pros: "Never made the connecting flight."

Pros: "Grateful Delta still has drink and snack service. Also grateful to still be able to bring a carry on on board. Good movie selections."

Cons: "The wrap didn't taste too well."

Cons: "Had to wait for a gate in Sav for 20 minutes and another 20-25 for bags"

Cons: "Departure delayed by 1hr30"

Pros: "None of it"
Cons: "Everything. Can it please leave on time for once"

Pros: "The crew were good."
Cons: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."

Pros: "I was very impressed with the flight attendants. They were very pleasant & very attentive to the guests. The premium seats were very comfortable. The only disappointment was the chicken dinner but the ice cream dessert & refreshments were wonderful."

Pros: "They let me sleep."

Pros: "good job over all"

Pros: "Entertainment on the flight was fantastic."
Cons: "Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before."

Pros: "On time."

Cons: "Delta scheduled us a connection with only 35 min of layover. We had to go from Concourse E to A and the plane was several min late.We barely made it before the gate closed 10 min before pushback."

Pros: "New airplanes.On time schedule .Very professional a"

Cons: "Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat."

Pros: "I am on stand by after 24 hours. Because delta airlines was late.im stuck in LA"

Cons: "It was cold"

Pros: "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."
Cons: "Food and food."

Pros: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"

Pros: "No complaints. A puddle-hopper to a yes."

Pros: "All that one would want."

Cons: "Poor WiFi. Paid extra to get it, but didnt sporadic at best."

Pros: "If you're willing to pay the upgrade, the entertainment system and ear buds should be in working order! Seats still uncomfortably narrow and audio system on plane should be audible!"

Pros: "In-flight entertainment"
Cons: "It was uncomfortably warm throughout the three hour flight."

Cons: "Paid $28 for a Wi-Fi package that didn't work. No refund...."

Pros: "New comfort seats. Nice staff. Pilot kept us continuously updated."
Cons: "Unclear info on upgrade [priority boarding when upgraded?]. Inability to upgrade ticket made using mileage points or upgrade at counter at gate."

Cons: "The redesign of seats means that very few of Delta's planes can actually accommodate a sherpa-style pet carrier, even though they are an industry standard for in-cabin travel. Further complicating the problem is that the clearance under the seat varies depending where in the cabin you're seated. It's become an extremely stressful proposition for which I have the privilege of paying an extra +$100 each way whilst having to give up one of my carry ons. As far as I can see, the charge is just straight up greed, since no one would be able to use the space beneath the seat in front of me, anyway, and carrying on my cat cause zero extra work for the crew. I'm going to have rethink my loyalty to Delta. At least with Southwest, they'll let me check two bags for no additional cost."

Pros: "Smooth. Fast."

Pros: "Boarding was easy and fast"
Cons: "Seats were cramped"

Cons: "No westjet checkin area and no signage. Staff didn't know what was going on."

Cons: "Delta connect carrier not good for comfort seating and service. Would not fly them again. Would go to another airline iinstead."

Pros: "On time and convenience of the connection"
Cons: "Airplanes were a little bit old"

Pros: "suppose to be Delta but operated by West Jet"

Pros: "Friendly staff; A relatively painless check-in and boarding procedure; Flight arrived a bit earlier than scheduled."
Cons: "No power outlet at seat on 4+ hour flight meant dead phone on arrival when used for in-flight entertainment; Now have to pay extra for basic seat selection even after check-in opens at 24-hours prior to departure (I opted not to pay, and got literally the worst seat on the plane... back row, middle seat by the lavatory); Even the for-purchase snacks taste terrible."

Pros: "for that price I'll fly west jet every time"
Cons: "some water or something was falling from the ceiling on my brother in the window seat on take off at the back of the plane was pretty gross"

Pros: "Smooth flight"
Cons: "Wheel chair services was horrible. 8 passengers needed assistance and there were 2 assistants to aid them. This took over two hours as they attended to passengers with connecting flights first. It was frustrating waiting 2hrs after the flight landed to collect luggage and leave airport."

Pros: "Wonderful service!"

Pros: "Seat was great"
Cons: "Snacks could been better"

Pros: "The crew, as always, was warm, welcoming and very attentive from check-in to the plane. I also enjoyed the snacks that were served."

Pros: "Great experience...."
Cons: "There were wait times...too long"

Cons: "There were so many delays"

Cons: "Seems like all the sandwiches have cheese in them not good when your allergic how about a tuna no cheese"

Cons: "To the best of my knowledge I paid for a window seat on my trip to Montreal. It was the only option I elected to pay for, yet, I found myself in the middle seat. A personal life lesson we’ll learned and an experience to be remembered & considered, under advisement, on any future bookings."

Pros: "Decent selection of movies."
Cons: "No meal included in 7hrs oversea trip. They had 3 services - two snacks and one coffee only.othereise, food was for purchase only. No checked luggage included."

Cons: "Small!!!"

Pros: "The people that work for WestJet are exceptional! I find everyone there is knowledge, helpful and happy. The last one is why I fly with WestJet. Its a real treat to be so well taken care of."

Pros: "The boarding process was organized and quick. The pilots, Robert and Patrick flew so well and we landed like a dream."
Cons: "Nothing"

Cons: "it was very good"

Pros: "Service up to standards"
Cons: "Delay because of “not enough fuel on the aircraft” while ready on the runway for takeoff... 2 hours delay..."

Pros: "Nice and professional service."
Cons: "Having to pay for my checked-in bag."

Pros: "Customer focus and service"
Cons: "Nothing"

Pros: "Everything"
Cons: "Nothing"

Cons: "1.2 hr Late departure. Everything else OK."

Pros: "Efficient and Friendly Service. Clean Aircraft. Snacks and drinks."
Cons: "Window seat is very cramped due to curve of the aircraft. Effectively no room to stretch both your legs."

Cons: "Toronto connection takes forever!!"

Pros: "The Pilot explained his Procedures thoroughly."
Cons: "Same as above."

Pros: "On the way back boarding started early and we left earlier than planned."
Cons: "Boarding has become quite the painstaking endeavor since all checked luggage is payed because now travellers try to fit everything in carry ons to save money which leads to everyone trying to put their stuff in the overhead bins. This isn't exclusive to one carrier though."

Cons: "i ordered food but it wasnt provided. i havent checked to see if money was withdrawn from my account. i also would have prefered to have westjet connect. there is better selection and i could use my bluetooth headphones"

Pros: "Easy on line check in"
Cons: "Delays on boarding"

Pros: "Luggage came fast. Car rental was great."
Cons: "Changed planes, changed seats after paying for advanced booking. Service was poor, cabin was hot."

Cons: "The long wait to get my baggage."

Pros: "Staff was kind as usual. Some channels didn't work so they gave us complimentary movies."

Pros: "Service was great. Seats seemed to have shrunk. I sat in a middle seat. Hmm."

Pros: "Smooth, friendly and cost effective."

Cons: "The bag of treat I got with my coffee don't remember what it was but it had no taste. I tasted it and discarded the rest."

Pros: "Didn't like anything. Specially the fact that I left home at 3am and I'm still not in LA"
Cons: "THE DELAYS! 36 HOURS ON THE ROAD AND STILL GOING! NEVER AGAIN!!!!"

Pros: "Boarding was handled efficiently."
Cons: "There wasn't much of a welcome aboard. Definitely not the WestJet of earlier years."

Cons: "Having to pay to watch a movie and ear plugs"

Pros: "People very helpful and friendly."
Cons: "N/a"

Pros: "Tv coffee cookies staff"

Pros: "Excellent the staff was very helpful"

Pros: "Great service on time and as expected"
Cons: "Lost my wife's luggage. WJ employees did all they could and were great to deal with. Finally it was found and delivered to us. This was unfortunate event for us and did cause us some stress and issues. However, it all worked out."

Pros: "The service was nice"

Pros: "The experience was very good. My first time taking WestJet. I would recommend and take them again."
Cons: "There isn't much you can do about it. But I'm a bigger guy...I feel squished in any of the seats."

Cons: "N/a"

Cons: "no diet coke"

Cons: "Very long wait for bags"

Pros: "Ride a bit bumpy, but no biggie."

Pros: "Nothing"
Cons: "Everything"

Cons: "they didn't serve anything"

Pros: "Entertaonment did not exist....did not even have a sandwich...just junk food"

Pros: "Plus was more comfortable than economy; food was ok but BARB was a great flight attendant. Funny and friendly!"

Pros: "It was really hard to hear the boarding announcement as I was very close to the gate."

Cons: "Excellent legroom, unlike flight out with American Airlines. I was just unlucky in choice of seat"

Cons: "At BA staff treats you inconsistent"

Pros: "The crew was super nice and very helpful!!! Wine included was awesome."
Cons: "The boarding process was chaotic. My TV screen kept going in and out. We"

Cons: "It was good"

Pros: "The crew was nice"
Cons: "I was supposed to have a handicap chair in London & did not so things were difficult for me."

Pros: "None"
Cons: "None"

Pros: "Breakfast burritos were a nice change."
Cons: "I did not like a seat under E row as the seats feel. Crammed."

Pros: "Brand new ew plane was lovely, clean and comfortable. Very smooth flight."

Cons: "This BA flight has been a mainstay for those of us in Phoenix to fly nonstop to Europe for years . Always on time . Good service . Dreaded the flight back on American flight ( via British Air). Was pleasantly surprised with a new Dreamliner which made the BA Boeing seem quite old and shabby."

Pros: "Crew were friendly and helpful."
Cons: "Departed about 2 hours late."

Pros: "Great service Yummy meals Free movies to watch Comfortable seats with use of pillow and blanket"

Cons: "The Boeing 747-400 is absolutely the WORST designed aircraft ever — Business Class cubicles are cramped with no spaces for placing items, etc. And, this was after the very worst boarding procedures!"

Pros: "Liked the big plane. Didn't particularly like the food. And although enough alcohol was offered, I thought we didn't get enough to drink to stay hydrated. ( I meant water/thee)"

Pros: "British Airways has definitely got their act together it was a brilliant flight and the service was excellent it was a pleasure to see."

Cons: "Drinks not complimentary. The tickets we bought come with one checked bag for free, but the airline said since we bought it on Kayak it doesn't come with a free checked bag. Had to pay an extra $40 for each. Deceptive policy if you ask me on behalf of British Airways."

Cons: "Flight delayed missed connection out of London heathrow to Budapest."

Pros: "The food and the services. The plane looks new and clean. Many new release movies."
Cons: "seat space is too small and not comfort."

Pros: "Late taking off, but made up time in the air."
Cons: "For a long flight, it is very cramped."

Pros: "The prompt take off and landing..."
Cons: "Nothing"

Cons: "Old aircraft, mediocre entertainment display, food was sub par compared to previous flights"

Pros: "I liked that the flight crew were very friendly and helpful. The food was also pretty good overall"
Cons: "Cancellations and delays before my flight were horrible. The staff on the phone were rude and not helpful at all after waiting over an hour to speak with them."

Cons: "1. Plane engine set fire while taking off... leaking fuel. 2. My bag fee was waived, but the next day after being grounded and put in a cheap hotel for the night, I was RECHARGED $100. 3. They knew my flight left at 9pm, still gave me ONLY 1 hotel voucher so I was kicked out of the hotel at 12pm with NOWHERE to go for NINE HOURS with 125lbs of luggage. 4. They provided a good voucher, but the cheap hotel they put me in didn't have a kitchen, USELESS. 5. The flight was LATE getting to London the next day and I missed my BRITISH Airway connecting flight to Thailand. Had to wait another 7 HOURS to get a flight out. 6. Terrible service, over priced and rude agents. The agent told me " I don't know who waived your fee yesterday, but I'm not." Cold, considering the plane I was on the day before was shooting fire about to explode. 7. I was rebooked no choice of seating or consideration."

Pros: "Everything was absolutely spot on except for larger than average people not being catered for."
Cons: "Being a big lad (6'6") it was difficult to get comfortable even with the extra leg room."

Pros: "I was amazed by the flavour and quality of the food. As well, having complimentary drinks available anddd to the experience that made it special. I felt that I was treated as a valued client rather than just a person to fill the seat. That you to British Airways for making my travels a high quality experience."

Pros: "The flight and everything associated with it. Food, crew etc"
Cons: "Customer services failed me"

Pros: "Oh my gosh.... I had the best flight ever. I wanted to be in Business Class, but the flight was so full, but when I sat down, there was an EMPTY SEAT next to me. What a beautiful thing. Flight was great, quiet and comfortable. Boarding was great and I enjoyed the my flight. Thank you:)"

Pros: "Seats"
Cons: "No WiFi available. Bad flight tracker."

Pros: "The cabin crew member working in the area where I sat, Marc, went above and beyond his duties to make the family sitting next to me feel comfortable. Two of the children had special needs, and Marc brought the family chocolate, joking with the kids, and was available when they needed help. Well done."
Cons: "The entertainment would sometimes pause, and the screen would go black for a moment. This was very minor though."

Pros: "Nice Staff, flight on time, good customer service (they're British)!"
Cons: "Diminishing space for the human passenger, tight legroom, seats lay back, which is great if you are in one and terrible if you are behind one. And it was hot. Two years in a row. At 30,000 feet, where it's 30 below outside."

Pros: "The pilot was great and got us to our destination and the bags came out quickly."
Cons: "There are no outlets for charging on this outdated flight and the seatbelt were dirty with crusty food. The TV was surprisingly tiny...like the smallest I've ever seen. The check in was also awful. The person that checked us in had no mercy. He made me shift around my bag for .8 kg"

Pros: "Not enough room in the seating area"

Pros: "The BA agent after immigration did a wonderful job getting us on the next flight, which saved us from losing our entire vacation."
Cons: "The luggage took 45 minutes to arrive at which point we only managed to still get our rental car due to an extremely helpful Europcar agent. Otherwise, we would have been stranded at Glasgow airport overnight and would have lost our hotel reservation."

Pros: "The quality of the food was amazing. Flight attendants were very helpful and pleasant. The movie options were also wonderful."
Cons: "It was difficult for me to get comfortable. The lights that shine from above us were shining directly on me for a row behind me and for the person sitting on my left. Boarding was somewhat unorganized as there were people boarding in 2 areas."

Pros: "Flight crew was really polite. Very attentive and remembered what was requested."
Cons: "Boarding was chaotic. Seats were really tiny. Crammed in, in all directions"

Pros: "Crew were nice and friendly. Flight left a little late but made up the time even after the big IT disaster of the day before."
Cons: "Small seats with too much recline of person in front. An odd and chaotic method for boarding."

Pros: "Mostly everything was ok."
Cons: "I received water only once (plus coffe/tea option and small juice for breakfast). I needed to ask for water, i've also heard others asking for."

Pros: "Flights attend"
Cons: "Movie"

Pros: "Just the right amount of flight time and arriving early in the morning. Dreamliner makes the flight much easier. Always get either 3rd or 7th row seats with window bed and free access to isle."
Cons: "Usually starts late sometimes in London, and always on some remote gate."

Pros: "Flight was on time, easy boarding procedure .A380 is quiet and comfortable crew was nice"
Cons: "Food is Ok in Economy, I guess to be expected"

Pros: "Crew were pleasant"
Cons: "Business class seating is bad but centre row in business is terrible in all respects. Tickets should be sold at half price"

Cons: "Tried to change my return flight from Phoenix to Miami. Typical Legacy rigid inflexibility made it impossible."

Pros: "Nothing."
Cons: "Old airplane, on one chair the seatbelt didn't work, on the next chair it didn't have the cushion."

Pros: "British Airways was simply too good. It was a fantastic experience."

Pros: "service with british airways was top notch"
Cons: "the group I travelled with were supprized that the seats were not very comfortable considering how new of a plane it was"

Pros: "Food was good!"
Cons: "The flight was late, that happens. There was no sufficient information about it though. Boarding was badly organized (could not hear BA staff yelling through the crowd). The 1000-year old 747s are really inconvenient and you could not believe how small the seating space is. To dot the i, of course we missed our connecting flight and got no information about it, again, only after running across half of Heathrow... About missing the connecting flight: it could have been avoidable with just a minimal amont of effort, or willingness, or any sign of care towards the passengers. Customer service is waaaaay behind my expectations."

Pros: "Good entertainment options Made home it alive Lots of water"
Cons: "Bad seats by the washroom but I guess someone has to sit there Food isn't the greatest Not British beer? Wife's headphone jack was pretty beat up and only worked out of one ear even with trying different headphones. Mine was pretty borderline as well."

Pros: "Food was good and drink selection was great."
Cons: "Personal TV screen had some visual issues. Headrest wouldn't retain its position."

Pros: "Hard to find anything positive."
Cons: "Each leg of the trip was delayed by so much that I missed each following connection. Got to Prague and found out my luggage had been lost. After filing a claim about 8:30 pm on the 19th, I had to take a taxi into town because my hotel car had been taken out of service for the night. Rotten trip to Prague."

Pros: "Good flight"
Cons: "All good."

Cons: "I counted on the airline to scedule enough time on the layover in London. We had a delay and then we had to run to plane. And the luggage made it to us two days later."