Pros: "I was unable to fly Tucson to Dallas Due to mechanical issues. Rerouted to Phoenix than Detroit. Flight was EXCELLENT"
Cons: "flight was packed and attendants were nice but gone are the days of comfortable travel in coach"
Cons: "Our flight was cancelled til 24 hours later. And then delayed two more times before we were able to fly out. Very frustrating experience"
Cons: "Not telling us we would be arriving 30 min early and then getting in 30 min later than scheduled AND Having priority baggage actually be a priority"
Pros: "Nothing, my flight was delayed so bad that if I would have had taken off I would have been stuck in DFW Airport until probably Friday as I would have had missed my flight and all the flights to PR were sold out until the 19th. Luckily my brother was so proactive that he was able to re-schedule a flight for the 19th."
Cons: "If the flight would have taken off on time."
Cons: "Passengers need to DISTANCE 6' and keep their masks on. Which I realize is put of the hands of American. Appreciate the fresh white bag with a bottle of water and crackers. Thank you."
Cons: "Nothing--everything was great--perhaps the best service I've ever received."
Cons: "Overall a horrible experience. Would never choose American Airlines given other choices. This was the second time this year I was held at an airport over 24 hrs due to plane maintenance."
Pros: "Boardered ok"
Cons: "They lost my luggage, crew member was short and impatient with elderly people sitting next to me."
Pros: "Mechanical difficulty and ineptitude -twice at repairs. Undisclosed landing complications due to runways issues in Phoenix resulting in missed connections."
Cons: "Reasonable arrangements were made for hotel, shuttle, and meal voucher, but the airport was virtually closed for the night and getting to ground transportation nearly impossible. Thank the airport cleaning service who were the most helpful"
Pros: "Frontier delayed the flight 3 hrs with 30 min notice. Cancelled because connection to SLC would have been missed until next morning"
Cons: "Frontier had no customer service at Fresno desk."
Cons: "I never wound up using them. I had to buy another flight with another carrier. The clerk was nice though, if that means anything. I mean you get what you pay for I guess. I paid a lot offers to cancel. Never will book with a budget carrier again."
Pros: "Frontiers crew and the aircraft were fantastic! Crew was very accommodating and professional - extremely pleasant. Accommodations on the plane were a little cramped but comfortable and very clean."
Cons: "Somewhat cramped putting my bag under the seat in front of me. Not a lot of leg room and the seat does not recline."
Pros: "Crew was great, quick boarding."
Cons: "Seats are extremely uncomfortable. There were no food/drink menus in the seat section where they should be."
Pros: "The flight was comfortable and I was seated in an exit row with lots of legroom."
Cons: "There was a huge line to check in at the airport in Cincinnati."
Pros: "Nice flight. No issues. Flight staff was great."
Cons: "Front desk check in guy in Orlando was a bit shady. Asked that we pay for our check-in bags with cash and wanted 10$ cash to put our seats together. I did not give him cash and had to ask for a reciept for the checked bags. We were 4 hours early for check in."
Cons: "Tried to change flights because of my mother's passing and had so much frustration to change the flight it became too much to deal with. I will be happier to pay more for a different carrier in the future than fly on Frontier."
Pros: "The crew kept a very positive attitude. I only caught one members name, Maddison, and she and everyone else were very professional"
Cons: "I understand the need for the emergency landing, and an happy that passenger is still alive. But the almost / hours we spent sitting on the runway in Little Rock for the limited amount of medical supplies, that could of been replenished in Dallas was a waste of every passenger on that flights time"
Cons: "1st time flying Frontier in many years. Website early check in was a chore. $10 to select a seat, $40 / carry on, no reclining seats, no entertainment, no free drink / snacks service. This may be where the industry is heading, but not for us. Will not fly Frontier again."
Pros: "price and flight time"
Cons: "had to ask for water, it was not offered when they asked if anyone water to purchase food & drink. bettter seating was too expensive"