Pros: "sidefini landig, merci."
Pros: "Nice and attentive crew Big a330 plane with great business class"
Cons: "The plane was SO hot and stuffy. It was an overnight flight, so they passed out blankets—but it was so hot no one used them. The air was stale, to the point of feeling claustrophobic."
Pros: "The seat was ok, I paid $ 115 per Trip ( total of $ 230) just to sit at the emergency exit to have some leg room and then I am sitting next to the bathroom and people stepping on my feet because they tend to hang out around the bathroom."
Cons: "The flight attendant not wearing perfume. Food was very poor to say the least."
Pros: "The crew was excellent, the food was very good as well as the entertainment"
Pros: "The crew was great."
Cons: "There was no entertainment on board. I was in the last row, and my seat would not recline, which made the flight less than comfortable."
Pros: "Finally, they came to their senses. When you change planes, you already have been checked once for security, so there is no more need (and never was¨) for another secutiry check. With just one hour to switch planes, this is great relief."
Pros: "Same as above- wonderful crew, smooth take off and landing Very pleasant flight attendants the entire flight Service was great"
Cons: "Again / wish all airlines had more comfortable seating in economy clas"
Pros: "The entire process from boarding in Chicago until arrival in Athens was very smooth."
Pros: "The service"
Cons: "No entertainment"
Pros: "The bag drop off and check in went very quickly."
Cons: "The plane was late and there was little to no communication to the passengers waiting to board the flight. Very tiring."
Pros: "Ricaro seats often broken and backs don’t stay in the upright position."
Cons: "Food is terrible. The hot pocket meal served at the end of the westbound flight is even more than terrible. The (single) Oreo cookie served for dessert on the eastbound flight is rather disappointing and truely less than one would expect or hope for from a Swiss airline!"
Pros: "Everything, but the lack of entertainment, and the seats I bought were separated."
Cons: "The lack of entertainment, and the seats I bought were separated."
Pros: "Good breakfast"
Cons: "Bad seat, just an economy seat"
Pros: "Seats were comfortable, food was ok."
Pros: "Nice staff, very friendly"
Cons: "Paying for WiFi, could use more comfortable seating"
Cons: "This flight was missed due to the delay of the first flight."
Pros: "I liked the staff and the chocolate"
Cons: "I didn't like the meal much and the lighting was too bright most of the time."
Pros: "It was on time"
Cons: "They lost my bag for 6 days. It was an absolute horrible experience. There was a disconnect between their outsourced baggage tracer company and Swiss. Will NEVER fly again."
Pros: "Legroom is too little"
Pros: "Smooth flight"
Cons: "Crew just ok."
Pros: "Swiss' Zurich Airport Business lounge is the most comfortable I've experienced. The flight attendants were professional, courteous and very helpful. A very enjoyable flight experience in business class."
Pros: "This time I was really happy with almost everything. All crew members were nice and friendly. The food was tasty and plenty. The craft was clean and specious On line check easy and smooth. I paid my extra luggage online too for cheaper then in airport"
Cons: "My tv didn't work at the beginning but after the crew member reset it everything was perfect Thank you Swiss! ❤️❤️"
Pros: "On time and friendly service"
Cons: "Poor selection of films, cramped seats and mediocre dinner"
Pros: "MANAGER WAS FABULOUS STAFF WAS FABULOUS"
Pros: "By far the worst experience I've ever had in my life. 1. A day after I perches a multi destination tickets I called Swiss air costumer service requesting to upgrade my tickets to business class. no one would even try to help me. They just kept saying I need to contact my travel agent. After 3 phone calls I gave up and decided to wait and upgrade my ticket at the airport. 2. In Prague the night before my second flight I hurt my knee real bad to a point that I couldn't walk at all. The next morning I call Swiss air costumer service again trying to explain them my situation telling them I can't fly and won't be able to make it to my flight. Costumer service cancelled immediately all of my remaining tickets and try to sell me new tickets for a full price. I said I don't mind buy and pay for the one flight I missed but there is no reason for her to re sell me the rest of my tickets that I already paid for, again. Then she start to change prices up and down like in a Chinese flea market. At that point I begged her to talk to a supervisor but she Kept ignoring my request and just try to negotiat for a lower charg she kept me on the phone for 5 hours. My hotel phone bill for that one call cost me 150€. I never got to talk to a supervisor but she took down the charge to 517$ Not included a new ticket flying out of Prague. 3. For my last flight going home. I showed up 2.5 hours Earlier. asking to upgrade my sit to business fin desk send me to talk to asupervisor. The supervisor was trying to process my request but didn't seem to know what he was doing at all. One minute he was on his computer then the next minute on the phone with Swiss air headquarter then back on his computer for more then 35 minutes with no resolute. I still had an hour and half before take off when he told me he can print me the ticket but it's to late now since the gate for my flight is close and I already missed my flight. I said that's impossible cause I still have an hour and half to my flight but he insist on the gate been close and there is no way I can get on that flight. Right away I run back to front desk asking them to print my ticket as fast as possible cause I would really like to get on that flight. In front desk they told me not to worry cause I got plenty of time to get on that flight. So I gave up on the business upgrade and told them that at that point I'll be just as happy to sit by the window. Of course they put me on the very end exactly in the middle. After the door was locked I looked around and saw plenty of free sits available including by the window. 4. In Zurich I finally managed to upgrade my last flight coming back to Tampa fl to business and noticed that the only way they could do that was by contacting Swiss air headquarter for approval. When I asked why is that since I fly a lot and never seen anything like that before one of the lady's there told how Swiss air left all of their front desk powerless and all decisions must be made by headquarters."
Cons: "When we finally arrived in Tampa. It hook them an hour and a half to get are bags out. I honestly doubt I'll ever fly Swiss airlines again. Ever. Absolutely the worst experience I've ever had flying. Ps the crew on the plain ware a lot nicer and more professional the people on the ground."
Pros: "The staff was just fabulous! Very nice and sincere. Beautiful smiles. I admired the lipstick on one and she came back and had the name of it written down for me. MAC here I come."
Pros: "I had no idea i would be charged for just one check in bag!"
Cons: "I had no idea i would be charged for checked in bag! Scam!"
Pros: "Not anything to rave about. The in-flight entertainment was bland - fortunately the flight was only 2 hours. There were various TV screens that could be seen, but no way to listen. In this case it wasn't a loss because I noticed that they were showing cartoons, even though there were no children on board. The snack was a simple sandwich, a little smaller than the size of a hotdog bun. Supposedly it was an artesian Swiss sandwich, but I think they could have done better. Overall, I'm happy with Swiss Air, and would definitely fly with them again."
Pros: "They put us in a nice hotel"
Cons: "Flight was delayed for more than 1 hour and it was overbooked. So they put us on a united flight for today. This flight is also overbooked."
Pros: "Food was good. Service was attentive."
Cons: "The seats reclined a little too far, or the screens didn't tilt enough. End result being when the passenger in front reclines, it's hard to view the screen at a comfortable angle. This wasn't a huge problem for me, but a taller passenger would be rendered unable to watch anything on the in-seat entertaniment system if the person in front of them was reclined."
Pros: "Great service and flight. Thank you kayak for the great price!!"
Pros: "I'm very satisfied with Swiss airline excellent service starting from the flight attenders very professional friendly excellent food .if I would recommend this airline absolutely 100%.."
Cons: "Didn't find anything."
Cons: "The crew at the check-in was rude, confused, and ignorant, and flight attendants were forgetful and ignorant."
Pros: "The staff was friendly and accommodating. I LOVE that we were given ice cream and chocolate - only wish I'd been given more chocolate. They came by with drinks often and made sure that we were well hydrated."
Cons: "It was only an hour long flight, and I slept most of the way. From what I could tell, the staff seemed friendly. Only complaint would be that on the way to the plane (we had to take a bus) we were packed in like sardines and it was very hot. Once we got to the plane, we were left standing in the bus for a couple minutes. Because of the heat, I thought I was going to pass out."
Pros: "The seats have been much better"
Cons: "The entertainment system is a little old (plugs are not universal), you had to use their (cheap) headsets."
Pros: "Spacious and good food"
Pros: "ROTTEN SWISS AIR.I WILL NEVER FLY WITH AGAIN!"
Cons: "ARRIVED AT THE AIRPORT AFTER TWO WEEKS HIKING MT BLANC .ANXIOUS TO GET HOME.WHEN I ARRIVE I WAS INFORMED I AM FLYING"STAND BY"KEEP IN MIND I PAID FOR THE TICKETS WHICH I HAD IN MY POSSESSION.YES!I DID BOARD THE FLIGHT BUT FOR ABOUT TWO HOURS I WAS NOT SURE .APPARENTLY SWISS AIR POLICY IS IF THEY OVERBOOK THEY AUTOMATICALLY RELEGATE ECONOMY CLASS PASSENGERS TO STAND BY AND THEN LET THEM GRAVE/BEG FOR THE SEAT YOU ALREADY PAID FOR.I WILL NOT FORGET THIS!40 YEARS OF FLYING THIS WAS A FIRST FOR ME.YOU STINK SWISS AIR!"
Pros: "Polite crew"
Cons: "The service and food was excellent. There is no question about dislike"
Pros: "The staff were very attentive, there was a free meal - a nice quality (fresh) panini with chicken ant then they came around with beautiful swiss chocolates. best experience on a short flight."
Cons: "I had a tight connection in Zurich and a very lengthy trek to get to connecting flight. I wish Swiss Air had told me ahead of time that the flight would hold until I (and at least two other people) got there, instead of of having us run like crazy in an effort to make the flight. Connection time was way too tight."
Cons: "I was supposed to put my backpack into "bulky baggage". I couldn't find it. When I got on the flight one of the attendants yelled at me for having my bag. Also the signage was incorrect where we had to go thru with our boarding pass. So I stood in a couple of lines that didn't work."
Pros: "The extra level of Swiss security at the gate. The highly professional cabin crew. The inflight food service was well above the norm. The demeanor of the flight deck crew was exceptional. I'm going to try and fly Swiss whenever possible now."
Pros: "- direct flight"
Cons: "- terrible seats/entertainment - terrible food - terrible service in general and unfriendly with any requests"
Cons: "Same situation with the food. I was given Molley's special food. Then I was given a cold croissant. That was it. Lufthansa gives little sandwiches."
Cons: "The snacks were good, but they should have offered some drink selections."
Pros: "Super friendly staff, great service and delicious food. The competition has nothing compared to Delta. We’re switching"
Pros: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Cons: "The in flight screens weren't working well."
Pros: "Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks."
Pros: "Very engaging crew."
Cons: "Waiting 45 minutes, and 30 minutes after flight time for a few bags. They could have traveled on the next flight and arrived at almost the same time."
Pros: "The airplane seats and entertainment were 150% bettter than American"
Cons: "The check in area felt cramped, understaffed and like a 4th rate airline"
Pros: "Safe and fast journey."
Cons: "Vegan Options for snacks"
Cons: "Better choice of snacks"
Pros: "Pilot was super nice and informative when the flight was delayed."
Pros: "The crew was excellent"
Cons: "Better breakfast and the seats weren’t very comfortable"
Pros: "Crew was friendly, helpful and provided comfort"
Pros: "The crew was very good. So was the food."
Cons: "The flight was 1 hour delayed"
Pros: "None of it"
Cons: "Everything. Can it please leave on time for once"
Pros: "The crew were good."
Cons: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
Pros: "Crew was good."
Cons: "N/A. No food was served due to turbulence which is uncontrollable."
Pros: "Friendly greeting and goodbye.goog entertainment."
Cons: "Too hot, attendant did not know plane."
Pros: "Crew was kind and responsive."
Cons: "Older plane so seats were very crammed. My screen was not calibrated correctly so I couldn’t rewind or pause movies. No charging option for phone. WiFi was spotty."
Pros: "good job over all"
Pros: "I used up my battery thinking it’d be ok since most planes have charging areas...to my surprise, none at all was available"
Cons: "No tv screens in each seat..."
Pros: "Incredible service, great entertainment options, comfy seats"
Pros: "Pleasant flight, plenty of entertainment on a long flight."
Cons: "Delayed our flight, had to buy another hotel night to accommodate and restructure our schedule, but it was pleasant other than that."
Pros: "Good flight."
Pros: "New airplanes.On time schedule .Very professional a"
Cons: "Could not get my boarding pass from Delta for the flight from PHX to LAX. Aeromexico did not confirm that leg of the trip, so I lost all day and had to buy another ticket for tomorrow. Still, Aeromexico has not solved anything"
Cons: "Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat."
Pros: "I am on stand by after 24 hours. Because delta airlines was late.im stuck in LA"
Pros: "got to the plane even though the ground crews had a lot of people to get bags checked for even down to 30 min to flight departure but still got their bags onto the plane"
Cons: "massive rips in the bag"
Pros: "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."
Cons: "Food and food."
Pros: "Everyone was friendly and the beverage service was very quick for such a big flight that was full. It was a great flight crew."
Cons: "Poor WiFi. Paid extra to get it, but didnt sporadic at best."
Pros: "Pillow, comforter, amenity kit were all good."
Cons: "Food was acceptable, but nothing exciting or above average. Seat had some trouble reclining, but eventually worked. Entertainment unit screen had issues with acting like I was touching it when I wasn't throughout trip. Made for major annoyance watching. Delta flight 410 on Oct 1, 2017 seat 3A."
Pros: "Airport was being remodeled so there was a bit of confusion and lack of accommodation but other than that the flight was good"
Pros: "Fast flight"
Cons: "Long wait in hot plane before take off."
Pros: "The crew was amazing and the food was pretty good for airplane food."
Cons: "The boarding process was a nightmare, no announcements were made in English so half of the passengers were confused. The seats were sooo uncomfortable."
Pros: "The Flight crew was great and the pilot got us there with the least amount of delay as possible. Thanks everyone!"
Pros: "Gave plenty of food and snacks"
Cons: "Seat didn't recline, no changing station for my child onboard (but charged me a full price ticket)"
Cons: "The redesign of seats means that very few of Delta's planes can actually accommodate a sherpa-style pet carrier, even though they are an industry standard for in-cabin travel. Further complicating the problem is that the clearance under the seat varies depending where in the cabin you're seated. It's become an extremely stressful proposition for which I have the privilege of paying an extra +$100 each way whilst having to give up one of my carry ons. As far as I can see, the charge is just straight up greed, since no one would be able to use the space beneath the seat in front of me, anyway, and carrying on my cat cause zero extra work for the crew. I'm going to have rethink my loyalty to Delta. At least with Southwest, they'll let me check two bags for no additional cost."
Pros: "very attentive service and remarkably tasty food in first class"
Cons: "seat was tight. not much legroom and very claustrophobic when the person in front of me reclined his seat."
Pros: "One of the male flight attendants was very nice"
Cons: "No food was provided, there was a throw up stain on my first flight to Atlanta then on my connecting flight there was crumbs on my table, my boyfriends table did not want to close so that caused discomfort to the person in front of us. Boarding time took a very very long time"
Pros: "Boarding was easy and fast"
Cons: "Seats were cramped"
Pros: "Nothing to like.."
Cons: "Everything about the flight..."
Pros: "On time and convenience of the connection"
Cons: "Airplanes were a little bit old"
Pros: "free tequuila"
Cons: "norte americano gringo scum from hell usa terrorist pigs"
Cons: "Check point had only one person working on a holiday weekend made for an extremely long wait"
Cons: "Not real happy with getting charged 25 dollars for a bag when I am MVP with Alaska Airlines, was under impression both airlines are together."
Pros: "Boarding was efficient and the crew were nice."
Cons: "the seating is horrible. it was the tightest seating I've ever experienced."
Pros: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Cons: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Pros: "Everything perfect and arrive to destination on perfect time."
Cons: "All positive."
Cons: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Cons: "It's KLM. What else do you need to know."
Pros: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Cons: "I flew economy and all was good and appropriate to the level."
Pros: "Staff were professional and polite."
Cons: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Pros: "KLM STAFF WERE VERY PROFESSIONAL"
Cons: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Cons: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Cons: "Travelled business class and was ace experience"
Pros: "Friendly crew, upgraded seat was worthwhile"
Cons: "More snacks in between meals,"
Pros: "Seat was good"
Cons: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Pros: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Cons: "the headrest is hard. Apart from that- all was fine"
Cons: "Boarding was very slow."
Pros: "Nice attention and good food. Plane and seats are confortable"
Pros: "The crew"
Cons: "Seat comfort"
Pros: "Crew were great, food, entertainment, seat and everything else was great as well."
Pros: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Pros: "The crew were amazing and the flight was very smooth."
Cons: "Keep up the good work"
Cons: "Turn the lights on early making it hard to sleep"
Pros: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Pros: "Very friendly onboard personnel - I really had kind of homy feeling."
Pros: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Cons: "infotainment was down. Lost my luggage the flight was delayed"
Pros: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Cons: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Pros: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Cons: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Cons: "Food and one bathroom out of service makes an awful flight"
Cons: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Pros: "Boarding was quick, Flight on time....just a regular service and plane"
Cons: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Cons: "Bit cramped for space"
Pros: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Cons: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Pros: "Consistently high standards"
Pros: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Pros: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Cons: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Pros: "Good multi media access and content"
Cons: "suitcase didn't turn up, although connection was quite tight"
Pros: "Priority boarding was appreciated and the flights were on time. Service was fine. Schipol was good."
Pros: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Cons: "Nothing! It was all great!"
Cons: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Pros: "No chargers or tv on planes"
Cons: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Pros: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Cons: "As above"
Pros: "Atmosphere, crew were very professional and friendly"
Cons: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Pros: "Service was good"
Pros: "Crew was excellent"
Cons: "Economy was very tight! Seats were uncomfortable"
Pros: "Good food, good entertainment system, comfortable seating."
Cons: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Pros: "Entertainment, cabin crew great."
Cons: "Seat layout may now be standard but is still cramped."
Pros: "Crew and food"
The flight came in an hour late. It caused me to miss my connecting flight and my luggage is lost.
I have never had any issues with Lufthansa. It is the best airline I’ve ever flown. The crew and service and amenities are always excellent. When I have had delays or cancellations, Lufthansa has always promptly reconciled the issue.
I like everything in general. Except the business seat is too narrow.
I'm very happy with my choice to fly with Lufthansa, delicious food, every was great!!
Didn't like anything .. flight canceled.
Cons: "seats and cleaness"
Pros: "The crew was amazing"
Cons: "The WiFi"
Pros: "They crew were super amazing the food was delicious"
Cons: "Well I’m tall and I was having a little trouble sleep"
Pros: "Seat was not super comfortable."
Cons: "I was charged $60.00 for luggage"
Pros: "It didn't crash."
Cons: "Food no screaming babies . Comfy seats and armrests,"
Pros: "Airbus airplane with four seats in the center for our family, good movie selection."
Cons: "Check-in at Frankfurt Airport was hard, we were directed to kiosks that did not work properly and then finally found help at the family check-in counter. Food is very average. Had to take a bus for boarding the plane on an international flight."
Cons: "Connection time unacceptable with delay in departure from London"
Cons: "No proper wheel chair assistant and made passenger miss the flight. Airlines have to take extra steps to make wheel chair passengers to reach the gate safely and on time."
Pros: "Great crew and all were pleasant and attentive. Best airline I have flown."
Pros: "Nice plane, about the best in-seat entertainment options I've ever encountered."
Pros: "The crew was very friendly"
Pros: "Better food than on flights I've been on originating in Germany."
Cons: "With a short layover and a bit of a delay coming from Seattle, I rushed through immigration and security and ran to my next gate. Even though I arrived at the gate two minutes before the scheduled departure time, the plane had already left the gate. VERY disappointing and will probably be the last time I fly Lufthansa, especially through Frankfurt."
Pros: "Very efficient boarding process. Plane was nice. Great legroom. Plenty of storage. Flight crew was helpful and very pleasant. Food was good. They had personal entertainment screens with a wide variety of movies, tv shows and games to play."
Cons: "Liked it all. Would fly them again"
Pros: "Lufta Hanza canceld the flight"
Pros: "Crew and food were nice."
Cons: "The flight was delayed for 60 minutes"
Cons: "Tras pasar por la máquina con la tarjeta de embarque una azafata de tierra dijo que no podía pasar alegando que mi maleta de mano espesaba demasiado sin fijarse que ya había sido pesado con etiqueta de ‘cabin baggage por la aerolínea. Luego al preguntar si estaba asegurado dijo que sí pero no sabía por cuanto. Los compartimentos encima de mi asiento no estaban llenos. El avión aterrizó tarde. Las azafatas de vuelo profesionales."
Cons: "My baggage didn't come on time. I have to stay at the airport for additional 3h"
Cons: "Lost my luggage . I am in Madrid with no luggage."
Cons: "There was not entertainment at all"
Cons: "boarding was late and chaotic and no apology from the airline"
Pros: "Food is provided"
Cons: "Delayed 6 hours on the plane"
Pros: "Seating, cleanliness, crew courteousy, entertainment."
Cons: "Boarding process unclear, poor announcement, and messy. No wifi, choice and quality of food. Entertainment was erratic at times."
Pros: "Entertainment was very diverse ;great"
Pros: "Excellent flight attendant in charge of us."
Cons: "The galley where the snacks were looked more like a very dirty restaurant kitchen. It was absolutely gross with dirty forks, dirty glasses, overall grimy and dirty."
Cons: "Our booking was changed from cologne to Frankfurt and Frankfurt was hurriable."
Pros: "Wonderful crew and amazing soft landing, like cream."
Pros: "Everything was on time; boarding was very fast and smooth; flight attendance very friendly and resolute. I have food 4 stars because I didn't try it."
Pros: "Great crew good seat room"
Cons: "1.the screen had a gletch that it was doing a restart by itself 2.the boarding was confusing since the way to the gate is blocked and doesnt open until 50 min prior to boarding 3.there wasnt any groups for boarding except for business class and first class first then economy my seat was in the 51 row and i wasnt in the front of the line of boarding so i had to wait alot to get to my seat since everybody were putting their carry-on and blocking the aisle"
Pros: "We left on time"
Cons: "Tight legs space"
Pros: "Rebecca was quite pleasant and also pleasant-looking."
Cons: "Rebecca didn't take me home with her. I'll try harder next time."
Pros: "Ample leg room and comfortable seats."
Cons: "No complaints"
Cons: "That I can't fly them all the time."
Pros: "Comfortable, left and arrived on time , smooth check in"
Cons: "No entertainment (no screens on back of seat ) , no provision for priority boarding for star alliance gold member(security line)"
Cons: "Ridiing buses on tarmac to get to the plane."
Pros: "Was given an upgraded seat due to the confusion on my confirmed seat being given away."
Cons: "Confusion on my confirmed seat assignment caused major frustration when in a foreign country. We took off late so missed my shuttle in Seattle so had to wait 2 hours for the next shuttle."
Cons: "Seat changes were made after the fact. Seats are very small for such a large plane. I would not fly Lufthansa again."
Cons: "Pilot strike caused much distress in Frankfort. The best that could be done was a layover extended by 5 hours and a diversion to Luxembourg. The final leg of the trip was further delayed an extra hour due to mechanical difficulties in Luxembourg."
Pros: "Service & food were good in business class."
Cons: "The business class seats were identical to coach, with no leg room."
Pros: "Staff was very attentive to the children. Ability to follow the flight with the cameras. Person in front of us leaned his seat back and I was unable to get out due to an injured left arm. He did agree to move forward when we requested."
Cons: "No choice on food. Bathroom ran out of toilet paper, even tho we had reported that it was getting low."
Pros: "Great food and nice to be offered wine with dinner and after dinner drink"
Cons: "Could not have been more uncomfortable on this long flight. I am a normal size/weight person who practices yoga and if I was miserable, I can't imagine others who are larger or not in great shape. Those seats are like being in solitary confinement...but with 200 other people. Ugh."
Pros: "Efficient, pleasant inflight service! Nice snack/meal. On time!"
Pros: "the seating was very uncomfortable i barely had any leg room"
Cons: "Dont go on economy its not good espically fir being the main airline for spain its not really that good compared to other airways for example british airways"
Pros: "The movies in the flight"
Cons: "The temperature in the cabin was absurd. There were 3 people who fainted because it was an 8 hour flight, and the AC was not at an ideal temperature. I was sweating, and so was my mother. ABSURD"
Cons: "Boarding process could have been smoother"
Cons: "The transfer was too complicated, long distance to walk, security check line, not enough time for transfer, had to run to catch the next flight"
Pros: "Smooth flying"
Cons: "Choice of movies"
Pros: "Friendly crew. On time. Clean. Comfortable."
Cons: "All was fine."
Pros: "The nicest cabin crew!"
Pros: "Lounge is nice, if busy. Finnair staff offered me a better seat at check in. Seats flatten out and have many features. Tons of convenient items all marimekko - nice pillows, blankets and slippers. Helpful and attentive staff, always check on you but also give you plenty of time to snooze. Nice skin products and omg, clean bathroom. Easy to relax."
Cons: "The Asian vegetarian meal is rice and chickpeas! Was not too bad but also my breakfast was more chickpeas and grilled zucchini. I never requested a "vegetarian breakfast" - feel bad wasting food like this. I sent the veg salad back opted for fruit salad croissant."
Cons: "good morning aircraft flew late 1 hour. arrived in Finland late. our aircraft departed. now sit 3 hours and waiting for other aircraft. plane crashes in 12.45 the bottom and arrives in Riga in 2.00 days."
Pros: "Everything, but especially the calming atmosphere with beautiful Spanish music playing while we were airing to take off."
Pros: "The crew was great! Very friendly, very accommodating!! It was a great flight overall!"
Cons: "Food and drinks overpriced."
Pros: "I was a bit surprised by cabin crew 's welcoming words that were my native language ,which ware very familiar and joyful . I didn't feel well at that time with a severe cold and I endured during the entire fly . I know it's kind of bad but I made it to my country safely. The food was Korean food and I really enjoyed and loved it so much .The Helsinki airport is great with smoking booth and warm ."
Cons: "Nothing but I wonder if they could change my seat to upper one despite my additional fare because I felt bad the day and they had cold pills like medicine."
Pros: "The flight was spacious, on time and everything went smoothly."
Cons: "Problem with baggage"
Pros: "That I made it safely to my destination. Updates from the cockpit were appreciated. Plane was nearly empty, so I was able to stretch out over severa seats."
Cons: "I haven't heard good things about American Airlines, and now I know why. Probably the oldest plane in the fleet. Entertainment was 2-3 fold down screens from the ceiling. I can't remember the last time I flew on a transatlantic fight with no entertainment- nearly 20 years ago I'm sure. Airplane food is never great, but food options were worse than normal. American Airlines customer service at JFK was horrendous, resulting in several passengers missing their flight. (I was there if 4 hours to spare, but had to wait 1hr+ to have my birthdate changed in the system.)"
Pros: "Polite crew.. 2 meals.. very smooth overall"
Cons: "Not enough leg room.. had to physically climb over neighbor to get to the aisle"
Pros: "The Iberia plane had a new interior, and possibly was a new plane. The new thinner padding on plane seats was not a problem at all. The crew was friendly and let me switch to a different seat that had an empty one beside it so I could stretch out more. A great flight."
Cons: "I liked everything. They exceeded my expectations."
Pros: "It was an Iberia flight, sold by Finnair. Pretty full but I had two seats by window to myself. I really liked the personal entertainment system at each seat, with lots of choices for viewing and listening, plus usb port for charming my phone. Food was not bad for economy class airplane food. Crew was efficient."
Cons: "A bit cramped - could have used more leg room. But not the worst I've had."
Pros: "The crew was very much professionals, worked fast."
Pros: "Food on into fight inedible..No Food on domestic. Charge for everything."
Pros: "The crew was attentive, the plane left on time, we arrived very early at our destination."
Cons: "The people working at the American Airline counters at the Philly International Airport are very unhelpful and rude. When the check-in kiosk said to get assistance from a rep, the reps told me they could not move from behind their counters. The TSA people people were worse. They treat passengers as if they are dogs, never saying please or thank you, but giving commands in condescending tones to people."
Pros: "Courteous attendants on board! Food not bad!"
Cons: "Flight was delayed by more than an hour and there was on one announcement unril we boarded! It would have been nice after half an hour to get an update."
Pros: "Great airline. Food great comfortable seats."
Cons: "Don't understand why they do not open to get the seat until 36 hours ago. Our family of 4 got scattered all over; the agent was not at all helpful -- they seemed bitter about their working condition and the fact that they had to deal with dissatisfied customers. I talked to the supervisor and we were finally able to sit together just because a party of 4 did not show up. I am not at all happy with the AA for their stupid rule."
Cons: "Seats given away that we selected six months ago even though we checked in days early. Four family members all over plane."
Pros: "Personnel were very nice and fight was comfortable"
Cons: "Received an email 30 minutes before leaving for airport that flight was on time. Went to the airport and found out flight was delayed 4 hours"
Pros: "All went smooth"
Cons: "The vegetarian food was very boring and small portions. Please spice it up and don't just take away things. Add things: tofu, mushrooms. Whatever."
Pros: "The crew was awesome , the food, the capt. Was the best didn't feel take off or landing overall. Except for room in coach I give it a 9 out of 10"
Cons: "No room in coach"
Pros: "The meal for dinner was nice with wine, good old fashioned meal service. The plane was clean. Blankets and pillows provided. Staff seemed efficient. The flight was operated by Iberian so it was all in Spanish. Okay for us as we speak Spanish."
Cons: "The seats had so little padding. We are not very tall and the seats are just too close together. The poor fellow behind me could not make a move without bashing the back of my seat. Not his fault. If you are over 5'5" tall you are in trouble. It is too bad that flying has become so uncomfortable in coach."
Pros: "Everything was good ,plane was on time,food was good for Airline food and was clean."
Cons: "The crew was pleasant but they needed to smile more . Other than that everything was good."
Pros: "It was Iberia airline"
Cons: "Put in call light three times without response. They just shut it off!!"
Cons: "Very narrow aisle that made it very hard to navigate carrying my daughter's car seat"
Cons: "A lot of turbulence. Only paid food offerings. From gate took 10-15min bus drive to plane No entertainment"
Pros: "the flight was very comfortable"
Pros: "The movie entertainment selection Food was okay"
Cons: "Dirty bathrooms Flight was extremely shaky Seat was uncomfortable"
Pros: "They were accommodating and helpful, despite being overbooked and busy."
Cons: "We cannot think of one thing they could have done better. They were a very professional crew."
Pros: "It was a wonder flight. Great staff!!! highly recommended."
Pros: "The crew members were very pleasant and attentive."
Cons: "The food was easily the worst I've ever had on an international flight and entertainment was virtually non-existent as the view from my "premium" bulkhead seat was obstructed by the overhead storage. This American Airways aircraft is in serious need of updating if it is to continue to be used as international transportation."
Pros: "On time departure and early arrival"
Cons: "Was not Finnair but American Airlines operated flight, so cramped, no personal entertainment system, sub charger, etc. Would have been great if this was 1996 and not 2016."
Pros: "Flight attendants were grumpy, food was horrible (even for airplane standards), entertainment selection subpar and boarding was confusing (i.e. they was a group "b" and a group "2"- both different? ) received no nice comforts such as eye mask, etc"
Pros: "It was a new plane."
Cons: "Flight was operated by IBERIA. I had to seat separately from my husband as IBERIA charges $45 for selecting the seat."
Pros: "The crew was very nice and helpful and the flight went well and was ontime, in fact early."
Cons: "I thought that I got one bag checked for free and another one would cost $50. But when I got my boarding pass I was charged $100."
Pros: "Crew was not very helpful, last time I fly Iberia."
Cons: "Outdated entertainment system. Furthermore, little selection of movies to see--for instance, the "international" movie selection included only two episodes of Foyles War and nothing else. Is this a joke?"
Pros: "Great flight. Check in had to be done manually but the agents were plentiful and it was quick and easy. Great movie selection on the flight and the chicken and rice tasted great as well. Would recommend this airline."
Cons: "No issues."
Pros: "Terrible service on board. The flight attendants were upset all the time. They offered drinks only twice with food service and limited options on a 8 1/2 hours flight. If you asked for anything they would be very rude. Food is horrible. Entertaining on board is very good with lots of options. We were on time and we made it safely."
Cons: "Service on board was really bad"