Made us miss our connecting flight
Boarding process was disjointed and weird. Understaffed desk at gate and resulting overwhelm precluded any boarding announcements! Flight itself was fine, with good crew and adequate service. On time with no major delays.
Boarded late and then sat on plane for 45 minutes because of a clerical error...whatever that means. Then only one truck to deice plane, adding more time to our take off.
Pros: "Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight."
Cons: "The in flight screens weren't working well."
Pros: "Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks."
Pros: "The airplane seats and entertainment were 150% bettter than American"
Cons: "The check in area felt cramped, understaffed and like a 4th rate airline"
Cons: "Small aircraft, 2 seats on each side of the aisle, but that’s what you get when you fly short legs now."
Pros: "Safe and fast journey."
Cons: "Vegan Options for snacks"
Cons: "Better choice of snacks"
Pros: "Pilot was super nice and informative when the flight was delayed."
Pros: "Grateful Delta still has drink and snack service. Also grateful to still be able to bring a carry on on board. Good movie selections."
Pros: "The crew was excellent"
Cons: "Better breakfast and the seats weren’t very comfortable"
Cons: "The wrap didn't taste too well."
Cons: "Had to wait for a gate in Sav for 20 minutes and another 20-25 for bags"
Pros: "None of it"
Cons: "Everything. Can it please leave on time for once"
Pros: "The flight was smooth and the crew was very professional"
Cons: "Have wifi available"
Pros: "The crew were good."
Cons: "The flight was delayed taking off. The crew tried to make it up but it was 90 minutes late in the end - I almost missed a connection. Seats were ok."
Pros: "Friendly greeting and goodbye.goog entertainment."
Cons: "Too hot, attendant did not know plane."
Pros: "They let me sleep."
Pros: "good job over all"
Pros: "Entertainment on the flight was fantastic."
Cons: "Delta really struggles with trying to get everyone in the plane in an orderly fashion. Window seats must climb over all of the aisle passengers that got on before."
Pros: "Incredible service, great entertainment options, comfy seats"
Pros: "Good flight."
Cons: "Delta scheduled us a connection with only 35 min of layover. We had to go from Concourse E to A and the plane was several min late.We barely made it before the gate closed 10 min before pushback."
Pros: "New airplanes.On time schedule .Very professional a"
Cons: "Could not get my boarding pass from Delta for the flight from PHX to LAX. Aeromexico did not confirm that leg of the trip, so I lost all day and had to buy another ticket for tomorrow. Still, Aeromexico has not solved anything"
Cons: "Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat."
Pros: "got to the plane even though the ground crews had a lot of people to get bags checked for even down to 30 min to flight departure but still got their bags onto the plane"
Cons: "massive rips in the bag"
Pros: "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."
Cons: "Food and food."
Cons: "Poor WiFi. Paid extra to get it, but didnt sporadic at best."
Pros: "Airport was being remodeled so there was a bit of confusion and lack of accommodation but other than that the flight was good"
Pros: "If you're willing to pay the upgrade, the entertainment system and ear buds should be in working order! Seats still uncomfortably narrow and audio system on plane should be audible!"
Pros: "In-flight entertainment"
Cons: "It was uncomfortably warm throughout the three hour flight."
Pros: "Fast flight"
Cons: "Long wait in hot plane before take off."
Pros: "The Flight crew was great and the pilot got us there with the least amount of delay as possible. Thanks everyone!"
Pros: "New comfort seats. Nice staff. Pilot kept us continuously updated."
Cons: "Unclear info on upgrade [priority boarding when upgraded?]. Inability to upgrade ticket made using mileage points or upgrade at counter at gate."
Cons: "The redesign of seats means that very few of Delta's planes can actually accommodate a sherpa-style pet carrier, even though they are an industry standard for in-cabin travel. Further complicating the problem is that the clearance under the seat varies depending where in the cabin you're seated. It's become an extremely stressful proposition for which I have the privilege of paying an extra +$100 each way whilst having to give up one of my carry ons. As far as I can see, the charge is just straight up greed, since no one would be able to use the space beneath the seat in front of me, anyway, and carrying on my cat cause zero extra work for the crew. I'm going to have rethink my loyalty to Delta. At least with Southwest, they'll let me check two bags for no additional cost."
Pros: "very attentive service and remarkably tasty food in first class"
Cons: "seat was tight. not much legroom and very claustrophobic when the person in front of me reclined his seat."
Pros: "Boarding was easy and fast"
Cons: "Seats were cramped"
Pros: "Nothing to like.."
Cons: "Everything about the flight..."
Pros: "On time and convenience of the connection"
Cons: "Airplanes were a little bit old"
Pros: "plane was farily empty. Who doesn't like that, other than Delta, haha. Nice workers, smooth flight."
Cons: "Delta comfort was very tight. I'm 6 foot tall and my knees were hitting the chair in front of me the whole flight."
Pros: "free tequuila"
Cons: "norte americano gringo scum from hell usa terrorist pigs"
Cons: "Check point had only one person working on a holiday weekend made for an extremely long wait"
Cons: "Not real happy with getting charged 25 dollars for a bag when I am MVP with Alaska Airlines, was under impression both airlines are together."
Pros: "The airlines bumped us up to better seats without us asking!"
Pros: "waited for us. We were late from Yuma"
Cons: "Overall a horrible experience. Would never choose American Airlines given other choices. This was the second time this year I was held at an airport over 24 hrs due to plane maintenance."
Pros: "Awesome Customer Service"
Pros: "Staff was so kind and helpful."
Cons: "They ran out of a couple of the snacks, not a big problem but note worthy."
Cons: "Why are seats so small?"
Cons: "Exit row seats are too small."
Pros: "Pretty efficient for a completely full flight."
Pros: "Crew was good!!!"
Cons: "Food in first class had pretty much no taste."
Cons: "App continued to crash. Couldnt watch movies."
Pros: "Awesome Customer Service"
Cons: "Nothing. Awesome Customer Service"
Pros: "The flight was probably one of the worst I've ever taken. The seats and aisles are so narrow. You had to walk side ways to get down the aisles. Very uncomfortable flight. It was so bad I had to upgrade to first class on the return flight because I just couldn't bear it again. I was not happy ."
Pros: "4 flights and all of them in middle uncomfortable seats. I requested aisle seats many times and counter agents were unhelpful and rude."
Cons: "Better seat options and more comfortable seats"
Pros: "Overall a very good flight"
Cons: "Awful, loud credit card sales pitch wine up children and another everyone in cabin for what seemed an eternity. Absolutely disgusting."
Cons: "No advanced seat assignments unless we paid $100 per person?! Recently flew Delta on same equipment (A321). Delta had in-seat entertainment & adjustable head rest"
Pros: "Made it to destination"
Cons: "Gate changed without any notification"
Cons: "As soon as I boarded I noticed a strong urine smell. It didn’t really go away, or I just got used to it."
Pros: "The comfort of the plane and the continued update on my flight delay."
Cons: "The flight was delayed but no fault of American."
Cons: "We boarded a bit late. No big deal. Once on, however, they made us deboard because they forgot to do a security check. Oops. Flight attendants made the experience much better -- funny, enthusiastic, hard-working."
Pros: "We were up and down and I’m happy there was a direct flight to St George from Phoenix. But the price was higher than going to Salt Lake ."
Cons: "Plane was very old and we had to walk a loooong way to board."
Pros: "The employee who checked me in was very helpful - found my frequent flyer number for another airline and give me a free checked bag."
Pros: "Easy flight"
Cons: "too tight to connection time in DFW"
Pros: "Customer service people were nice."
Cons: "American Airlines broke my carry on luggage handle and was told that I couldn’t claim it even though I was told that I had to check it in. Airplane was cramped, felt really uncomfortable"
Pros: "Always prefer American air over most other airlines do the service of staff. Thanks for the extra effort."
Pros: "blanket made it comfortable"
Cons: "No entertainment options"
Pros: "Staff was awesome!"
Cons: "As was getting in line for security, overheard it was at least a one-half hour wait. The wait was actually pretty close to 1/2 hr."
Pros: "Was able to get my flight transferred!"
Cons: "I liked Everything!"
Pros: "This was the same crew and pilot from the flight I took to LAX. His landing was so smooth, I woke up pleasantly upon landing!"
Pros: "The trip was on time and with no issues flying. I really enjoyed the ability to watch a movie...this was AWESOME!"
Cons: "Wow, the seating was VERY tight and I was happy for the TV screen in front of me to keep me busy. All the inflight interruptions on the movie I was watching."
Pros: "Planes were on time and staff was friendly"
Cons: "Nothing disliked"
Cons: "Flight was changed. Didn't get the seats I had already picked out. Woman on flight was very rude to me when I asked where the restroom was. NOT a good experience over all."
Cons: "Flight delayed going to and from my destination with no compensation. My bag I had to wait for it to come on the next flight and had to wait 2 hours for it."
Pros: "Standard flight , however I can't believe what most passengers bring on as cabin baggage !!"
Cons: "Evening meal of a turkey sandwich on dry bread was forgettable and considering that they co-share with Qantas , American could learn about providing a decent meal on a long expensive flight"
Pros: "Checkin was fast. Crew is always pleasant."
Cons: "Seats are uncomfortable. I chose to upgrade my seat and was charged but i couldnt see any difference between my seat and anyone elses. I dont understand how it works. Then I was refunded the upgrade amount..."
Pros: "After missing my flight and zero empathy from AA employee who reassigned a new ticket - I was given 3 new times and an explanation that no pilots were there yet. Flight was short and painless -- but the scheduling was totally frustrating."
Pros: "I love the cookies"
Cons: "I wish my seat would recline more"
Cons: "The flight attendants were not very pleasant; almost pretentious. One had a passive aggressive attitude towards an older couple next to me with questions regarding the exit seats. The flight attendant was short and quick to snap. This was the couples first trip to hawaii and the attendant gave them a sour impression leaving the plane. I was disappointed."
Pros: "Everything was nice and comfy"
Cons: "Nothing everything is perfect"
Cons: "There were no screens by each place!!"
Pros: "The lay over wasn't bad at all had enough time to make it to my gate and get something to eat"
Cons: "Was scheduled to leave at 3:15pm didn't leave until 4:17pm"
Cons: "Our flight was delayed due to weather, which I was fine with as I wanted to fly home in the safest conditions, and I do trust the captains decision. However, upon arrival, we were stuck on the runway for 3 hours!!!! Our flight landed at 1, we did not exit plane until 3:40. They were not curtious enough to give us accurate time frames on when we would be allowed off. They told us 40 minutes initially, obviously was a lie. We did not receive updates whatsoever. We had to stay seated the entire time with seat belts even though we were not moving!! I got up to use the restroom and was instructed to sit back down even though attendants were aware that we were not moving and were not getting off any time soon. A 2 hour flight turned into 5 hours on the plane instead so of course many passengers needed to use the restroom. Flight attendants offered no avail with extra attention, drinks, snacks or even by allowing fussy babies to be strolled down the aisle as the aircraft was completely still until the last 3-5 minutes when we FINALLY pulled to a terminal. We had to have a terminal when southwest would have gladly brought stairs to our flight so we could at least wait inside a less compact space, such as the airport, for luggage. I know of many people on our flight who missed connecting flights, which I'm sure AA did nothing to accommodate. By the end of it all, my family member who originally was going to pick us up from airport went home as he waited over 3 hours for me to get off the plane. I had to pay a taxi cab to bring me home and did not make it home until 6am when it was all said and done. To add insult to injury, the flight attendants did not even thank us for our patience or have the decency to address said issue. Never flying AA again."
Cons: "Terrible side to side of aeroport to get conetion fly with out time"
Pros: "The crew was wonderful. Our flight was delayed 3 hours and they did their best to keep all the passengers comfortable and happy."
Cons: "There was no food or entertainment to rate"
Pros: "I was in group 2"
Pros: "Crew was friendly. Seats comfortable for economy. Routine pretzel/cookie/peanuts and beverage. The crew picks up the garbage almost immediately after giving it me...huh? Then I'm left holding it the remainder of the flight when the come back through again. Now for the kicker....I had two flights the same day so I opted to buy the All Day Pass for $25.95!!! What? It was a 2 hour flight each way... Can't they prorate for flight duration or something??!! I ended up watching 1 movie "Superman vs Batman" that was 1 of 4 options of movies that come with the $25.95 package. Other movies available are an additional $5.99 to "rent". Wow...ruined."
Cons: "See the pro section it won't let me copy and paste into the con section."
Pros: "See above."
Cons: "See above."
Pros: "This is what every flight should be like."
Cons: "Pretzels was only free snack."
Pros: "Window seat"
Cons: "Unorganized boarding. Not a smooth flight. Landing was questionable."
Cons: "Plane was clean. Leg room was adequate for a 6 footer. Wafer cookie was good. Crew was nice."
Pros: "The crew was friendly but because of 5 flight delays we missed our connections in Amsterdam and got stuck in Houston for the night."
Cons: "The crew was friendly but because of 5 flight delays we missed our connection to Amsterdam and got stuck in Houston for the night. Because of this we were forced to pay for a hotel in Houston. I believe that we should have received some type of voucher for the huge inconvenience and waste of money"
Pros: "Easy check in and boarding, friendly crew, comfortable seating."
Cons: "No suggestions."
Cons: "Crew was really inattentive and service was poor to say the least. Very disappointing business class experience."
Pros: "Seats were very comfortable in first class. Very happy with that experience for short haul flight. Enjoyed the service. Flight attendant checked on me multiple times and offered beverages."
Cons: "Snack/food choices."
Cons: "We got delayed due to maintenance, captain tells us to get off flight, then retracts, then tells us it will b longer than expected, so majority of people get off and he then comes to gate to tell us to get back on plane, majority of passengers had connections! I waited 2.5 hours to Rebook next day!"
Cons: "United has a 2 hour delay for mechanical issue. We almost missed our connection to Zurich. Our bags did not make it and we are still waiting for our luggage"
Pros: "The flight went okay. Boarding was very good."
Cons: "We were delayed because the air conditioning was having problems. This was the fifth flight out of seven that had some kind of delay."
Cons: "The flight was delayed."
Pros: "Timely departure"
Cons: "Annoying screaming 4 year old with his mom’s inability to control him. They sat in front of us. From Houston to Baton Rouge - attendant was too slow. Couldn’t get a cup of water to anyone except I am assume first class passengers. No notice. No apology. Disappointing!"
Pros: "The flight attendant refilled my ginger ale without me needing to ask. Smooth flight until we approached Denver. Always hit turbulence when landing in Denver."
Cons: "Rude employees - never flying with United again."
Cons: "I didn’t not like being delayed an entire day because they had a problem with my wife’s name in the system"
Pros: "In-flight entertainment Good leg space Comfortable seats"
Pros: "The counter clerks in the airport were not friendly. But the inflight attendants and service was great."
Cons: "The counter staff were grumpy from the minute they arrived at the service gate desk."
Pros: "Good crew!! Entertainment screen not as good as SAS"
Pros: "Smooth flight"
Cons: "Horrible customer service"
Pros: "Seats are not comfortable and it is hard to sleep on this flight"
Cons: "Seats, crew."
Pros: "I booked a basic economy seat & ended up on a small plane, that was fully booked. It had 2 seats on either side of the aisle but it was surprisingly comfortable."
Cons: "The flight was short so thankfully I didn't have to pay for entertainment. It's a loser move to make the customers pay for everything; luggage, food & entertainment on my international flights, I always go for the companies that try to make the passengers comfortable and I'm going to think the same way on my local flights in the future"
Cons: "There was a delay in boarding then another delay in getting off the ground because of stand bys getting on and off. Turbulence was bad and there was no announcement for it. Just a long bad flight! Lots of crying kids and babies!!"
Pros: "They were very helpful, but there was so much turbulence it made me really sick."
Pros: "Ease and Comfort. Each terminal in our two-leg journey was modern, immaculate and simple to navigate. The flight and crew were outstanding; attentive and professional. Keep up the good work!"
Cons: "We just couldn't justify paying 16.00 so each of us could watch TV for two hours. We would have appreciated basic TV, in order for us to stay on top of the National/World news. We feel it is part of our best interest, as a country and world, to keep informed. Please allow for at least BBC to be viewed. For Free. Thank You."
Pros: "Crew was mostly friendly"
Cons: "Leg room has vanished"
Pros: "Seats have some good cush to them"
Cons: "I specifically bought carry on luggage that meets the standards so that I would not have to go baggage claim as it would weigh heavily on my schedule. As I stood in line and noticed all of the huge "carry on" bags more than 2 I was astounded when the flight attendant said my carry on would have to be loaded with the other luggage. When I offered my rebuke she scolded me and said the luggage would be there before me....how the hell is that supposed to happen? To make matter worse the flight "attendants" stopped serving half way and when they started again I got trapped by the bathroom and did not get back to my seat in time to enjoy a beverage....not that I was offered one."
Pros: "I'm glad I didn't get kicked off!"
Cons: "I did not like the boarding process and I had a fear of being kicked off."
Pros: "The updates I received on my phone for delays and change of gates was faster than the agents would/could announce."
Cons: "When workers were walking the aisle, it was hard to get their attention."
Pros: "The flight was on time. Boarding on and off was good."
Cons: "The in flight wifi doesnt allow streaming. It was lame and there was no free in flight movies. So other than sleeping or using an app to text there was nothing you could do. In flight wifi isnt worth buying."
Pros: "The flight was average. Nothing stood out bout what I liked."
Cons: "I didn't like that my seat didn't recline. The temperature was very warm. Boarding took an exceptional amount of time and it was chaotic as we all stood in group lines for long periods of time."
Cons: "I decided to take another carrier in the aftermath of United's terrible treatment of paid passengers/customers. United doesn't deserve my business (ever again)."
Cons: "Last row - very large man that should have needed two seats !"
Pros: "Organized boarding"
Cons: "Economy is very cramped"
Pros: "Courtesy and helpful"
Cons: "I don't have any complaints"
Pros: "My morning started by finding out my flight was delayed an hour and I was in an immediate panic that I would not make my connection. An hour turned to 1.5 and I was sure I would miss my best friend's wedding. The flight attendants were put in a horrible position - a flight full of delayed pasangers and they had nothing to do with it. The attendants and pilot were SO accomodating and empathetic and assured me they were in a good position to make up time. Between your staff and the free directTV and the fact that I made my flight with 5 minutes to spare....my trip was saved!"
Cons: "Could have lived without the 1.5 hour delay...but it happens."
Pros: "Very good service and great pilot"
Pros: "Like other airlines, United is charging more fees for seats to food. And the food they sell is bad. The breakfast was microwaved to horification. Why are airlines permited to give such low levels of service? Why are they allowed to charge extra fees for ordinary seats? And no complimentary entertainment. All that NOTHING" service and for very high fees.I got suckered into paying a lot extra for premium Economy. The Premium was the extra money they stole. The Economy was the new definition of bare bones."
Cons: "There was nothing to like about the flight."
Pros: "Everything was easy and smooth I love it and they are very nice people"
Pros: "So much better than these cut rate airlines that low ball the price, but it's actually more when you add on bags and a soda."
Cons: "Everything was great."
Pros: "Flight times were accurate."
Cons: "As soon as we arrived to the airport, checking in was the biggest hassle. We were harassed by a guy working the ticket counter named Guilermo. He was EXTREMELY rude and continued to harass us and followed us after we checked in and we're already at the security check point. It's $25 to check a bag but if you check 2 bags their website says its $35 for both. We were charged $50 to check two bags. Even after Guilermo told both of us that they wouldn't charge us for the second bag to be checked. The guy that checked our bags was also extremely rude and clearly didn't care. Once we started boarding the flight several passengers had to check their bags at the gate because there "wasn't enough room on the plane". Not really sure how this was fair since we had just paid $50 to check two bags and were lied to about it when several people just checked their bags for free. We chose to fly with United because of the good deals they have on flights but after our experience I would MUCH rather pay more money and have a lot better customer service. We had such a horrible experience it almost ruined our first day of our week long trip. I'm. It really sure if it's obvious to the employees of United but traveling for most people is a very special occasion. This occasion happen to be a very special one to us as it was a family vacation and seeing family we haven't seen in years. The poor attitudes and rude demeanor from the United staff is all we could think about even after we reached our destination."
Pros: "The friendly and comfortable atmosphere!"
Cons: "PHX is a large airport, and my emailed ticket said Brussles Airlines, Terminal 4. First off, Brussles Airlines is not a carrier at PHX, and secondly no one knew that United was their partner. There was no information provided to me to go to United, which was in Terminal 2. After making a phone call to Brussles Airlines, I ended up getting to the check in gate ten minutes after boarding started. It was a lovely rest of the trip after that though! But please include partner information im the email next time!"
Cons: "Super annoying toung boy who kicked my seat and slammed the tray table al ost the entire flight...obviously not United's fault."
Pros: "On time"
Cons: "No complaints"
Pros: "I got a super cheap fare for this short flight from PHX to LAX. Staff was courteous and the flight went smoothly from start to finish."
Cons: "Was unable to figure out the free entertainment offered. Was a short flight so I didn't really worry about it."
Pros: "The only positive was that the seat next to me was empty so I had a little more room."
Cons: "Flight attendants were unpleasant and plane was very dirty. My seat also felt sticky."
Pros: "The price Phoenix to LA and back for around $77"
Cons: "I got the shitty set by the exit door that didn't recline no big deal on such a short trip"
Pros: "Can't beat the ease of flying especially considering how quick arriving into Los Angeles verses driving"
Cons: "Delays due to presidential speeches"