Pros: "Love Alaska Airlines!"
Pros: "Amazing crew. Everyone from Bag check in thru baggage claim were courteous and attentive."
Pros: "Overall the airline was fine. No gate issues, left on time and bag fees were $31/each. Also, they DID offer free wifi on the flight home which was nice."
Cons: "The seats arent very comfortable - but no big surprise there. Another downside, food solid out pretty quickly - would have been nice to have a bag of chips or something available for purchase..."
Pros: "Crew were very attentive and hospitable to the crew. I have been flying ASIANA many times and enjoy the flight as well."
Cons: "Not enough fruit & cheese boxes to reach past mid plane"
Pros: "Nice blue lighting. Some crew members were nice."
Cons: "Some crew members were not very cordial. One totally ran into my mom while my mom was trying to let the middle seat out. Granted the flight attendant was going backwards but she didn’t even apologize. No food on a six hour flight. The seats were really narrow and so was the aisle. Not a fan"
Cons: "Pilots were 50 mins late"
Pros: "I love the new plane interiors and love how you wrote about the features in the in-flight magazine. I’m a designer and it was so nice to read about why you developed those features. Love the lighting. Bravo!"
Pros: "I liked the cool fuchsia vibe"
Pros: "I liked the free movies to pass the time and that drinks came twice."
Cons: "I like the Flights where I can order food and drink without waiting for a cart... or for a long flight, more chances to order food so I am not ordering once. Have the ability to pay a tab at my seat."
Pros: "The crew was great, the lighting was very mellowing, perfect for the moring flight"
Pros: "On time departure and landing."
Pros: "They gave me a premium class seat which was not expected or requested! Was super!"
Cons: "More plentiful food selections? Everything served had dairy which I can’t do."
Cons: "Everything was really easy"
Pros: "The staff were pleasant"
Cons: "The flight was late."
Pros: "Very smooth flight Great tv choices!"
Cons: "Sony handycam and cables were stolen out of my carry-on suitcase during TSA screening. on Sept. 29th, about 8:00 - 8:30 time frame. This was to be used for my Dad's full honors funeral service at Arlington Cemetery on Oct. 1. I had gone through Alaska Airline check in, then to TSA screening where the crime took place."
Pros: "Very friendly crew. On time flight. New airplanes. Free movies."
Cons: "Please provide more meal options available for purchse."
Pros: "Pilot was amazing- very smooth takeoff and landing. Food and drink service was prompt. We landed early."
Cons: "Limited movie selection, seatbelts were too tight"
Pros: "The plane was on-time. Boarding was easy. Flight attendants were very helpful. They helped passengers get to their seats, find places for their luggage. Entertainment options were good. Bags arrived within a reasonable amount of time"
Cons: "I wish they would provide more food options or at least stock a few more of the ones they have. The fruit and cheese tray sells out early making it a long flight without real food. I don’t consider chips and cookies lunch food."
Pros: "On time, not bumpy, new chocolate snack, clean, easy boarding -- you did it all!"
Cons: "Premium and first class need to be updated and cleaned up. Food was somewhat edible"
Cons: "the person nwxt to me was hesitant to stand ip when I wanted to go bathroom. Ither than that I lived it. Attendants were super nice which makes experience different."
Pros: "The quality of the aircraft, staff, service and food was excellent."
Pros: "Entertainment ststem"
Cons: "Heat: service; lack of water/drinks; lack of soap in bathroom"
Pros: "I would have to get the machine that the crew already tried to fix on a prior flight! My bad luck, for sure. And the2 people next to me talked the entire trip. So I thought I could just listen to music, but no. The flight attendant said that was gone together with the games. Not a good flight for me. I even moved to the bank of the plane, to read my book in peace, only to end up hearing 1 very loud FA talking!"
Cons: "Read above."
Pros: "1st class flight stewardist was warm and friendly."
Cons: "Broken seat but the plane was a Virgin plane. Everyone tried to board at once, the order was not clear."
Pros: "Movie selection and food"
Cons: "2 hour delay"
Pros: "Ammenities were my favorite for sure."
Cons: "I have nothing to be displeased about in my service given by Alaska."
Pros: "Interior layout was pretty cool. Like the class divider and first class seats (even though I didn't sit in them). Pre-flight briefing was entertaining and funny. Gave me the whole can of Sprite!"
Cons: "Nothing truly negative to say."
Pros: "Fast friendly service"
Pros: "I was sitting next to a couple that were all over each other the whole flight. The flight crew provided them with alcohol throughout the flight, even though they were loud and disruptive."
Pros: "When flight did finally leave it didn’t take long to get there. Crew was very nice and understanding."
Cons: "That the flight was delayed 3 hours and 10 minutes. I honestly thought I was not going to be going on Monday and most likely going hom on Tuesday."
Cons: "My entire checked bag was full of my tattoo equipment which is my livelihood. Most of my equipment was destroyed and now I have to spend money to replace it all ASAP or I can’t work! I’m more than upset!"
Pros: "I loved how helpful everyone was. It was our first time flying with a baby but everyone answered all of our questions and helped us."
Cons: "The only bad thing was on one of flights there was no changing table in the bathroom I used."
Cons: "I don’t think I should have to pay $25 for my first bag. 1st bah should be free. Otherwise all was well."
Cons: "There was no way to change journey date, excepting by additionally paying almost twice the fare amount as change fee plus difference in fares between travel dates. So was forced to miss the flight and forfeit fare amount."
Cons: "The Christmas music played on the plane while sitting at the gate was awful. I felt like I was in a torture chamber being subjected to disorienting noise. Actual flight was totally fine."
Pros: "Organized, friendly."
Pros: "Two nice AS Flights"
Cons: "35 minute flight connection in Chicago to Paris fkight."
Cons: "Wider seats, sitting in middle seats is miserable to sleep in"
Cons: "Issue with first plane meant 20 passengers bumped to later flight. I volunteered and that flight was delayed upon arrival. :/"
Cons: "We boarded, then were told to exit after sitting for close to 40 minutes on the jetway with NO AC. It was close to 2 hours until a flight could take us to SFO. It ruined my plans and I will be requesting a full refund from Alaska."
Pros: "All Alaska planes have been new and good leg room and comfortable."
Cons: "We flew in to San Francisco from Cabo Mexico but our luggage did not go straight through as we were entering the US. We had to wait for our luggage and run to the security check point which took a good 45 min to get through. We barely made our connecting flight. Need more than an hour and twenty min for connecting flights. We should have had a min of two hours to get through customs, collect our luggage and then walk to the terminal and go through security and then walk to our gait."
Pros: "The flight crew did a great job."
Cons: "a bit crowded but that's the norm it seems."
Cons: "Seats could be more comfortable."
Cons: "comunication with the custumer"
Pros: "The crew was good."
Cons: "Nothing pretty spectacular."
Cons: "Couldn't check in online."
Pros: "Seat was comfortable"
Pros: "Boarding was seamless opposed to having a 40 min delay."
Cons: "Leaving at the scheduled time."
Pros: "The crews on Qatar airlines are always top notch!"
Pros: "The air hostress were wonderful :)"
Cons: "Information on delays, accurate information on where our bags were, offer to help short missed connections"
Pros: "Everything is always great on Jetblue"
Pros: "Timing, confort easy board ING"
Cons: "The snacks"
Pros: "The crew was attentive and friendly."
Cons: "My entertainment screen never worked for more than 30 seconds. I had to watch whatever my neighbor was watching."
Cons: "Boarding was chaotic. Food fees should be included into ticket price ("free"). Food quality should also be improved."
Cons: "Flight was two hours late because of weather but the boarding situation at the gate was just ridiculous and unorganized. In flight tv didn’t work. Not the best flight. Glad it was short!!!"
Pros: "on time"
Cons: "internet didn't work"
Pros: "Always happy with Jettblue"
Pros: "Crew was friendly. Food was good, especially the beef at dinner"
Cons: "Breakfast omelette was rubbery and really not good. Layover was way too long (4h). Not looking forward to my 11h layover on the way back, but at least JFK is a nice airport and I have lounge access through one of my credit cards"
Pros: "The crew members were very professional and accomodating."
Cons: "Delayed by hours. Not enough storage space. The seat did not recline (isle seat 12). the tv’s did not work."
Pros: "I like getting on a plane with just a carry on. I usually like the flight crew and can always trust jet blue to get me to where I need to be. Plane turbulence isn’t my fancy but I’m glad I’m not ever in the aisle."
Cons: "I don’t like turbulence. I don’t like putting my carry on in the over head bin. There isn’t much I don’t like. I’m just glad I haven’t had any delayed flights."
Cons: "Got to the gate one minute late and wouldn’t let me on"
Pros: "Boarding and on time departure"
Pros: "It was great service by JetBlue. Great staff and helped us with many things. Helped us change seat due to kids, luggage ect. Last minute."
Cons: "Kindness of JetBlue staff at the airport and in plane. Great people from JFK to PHX and other way coming back."
Pros: "No problem"
Cons: "My only suggestion is to improve the volume and clarity of the announcements."
Pros: "The weather was bad in New York and we had to delay takeoff in Vermont. Usually airlines don't handle unexpected changes well but the Jetblue"
Pros: "It was a great trip for the cost."
Pros: "Easy to sleep"
Cons: "No food, drink or entertainment service"
Pros: "I appreciate that they let families with strollers board after Group A, there seems to be more space than the major carriers, and the snacks are good!"
Cons: "My Satellite XM radio didn’t seem to be working."
Pros: "This flight is 3 + hours delayed, and I think it’s because Jet Blue didn’t have a full flight for the 8:30 am departure, this is unacceptable and I need to be compensated for my time Winston White"
Cons: "This flight is 3 + hours delayed, and I think it’s because Jet Blue didn’t have a full flight for the 8:30 am departure, this is unacceptable and I need to be compensated for my time Winston White"
Pros: "The plane ride was comfortable. Staff was great"
Cons: "NO PLUGS No usb outlets"
Pros: "Captain Mike"
Cons: "The flight was delayed 5 hours and we had to board and re board. The tv entertainment system did not work."
Cons: "The flight was delayed and we would have missed our connection in NYC. So we had to cancel the trip."
Pros: "Nothing I missed my pick up cab due to the too long delays from jet blue I had a very bad experience with this airline"
Pros: "The free WiFi and snacks will totally make me a repeat customer’ great flight attendants and good communication."
Cons: "No comments to provide"
Cons: "Very impersonal staff! No hello when entering the airplane and a lukewarm goodbye, impatiently shoeing people off the plane."
Cons: "Late — this was delayed 5 times, meaning I was unable to get to a morning meeting. No explanation was given. No advance warning given. Delays on the way to Phoenix as well. Terrible airline."
Pros: "The flight was normal. The crew was nice and the flight itself was painless."
Cons: "There were only two flights, one to my and one to Boston. My bag went to the wrong place and the way they handled it was disgusting. Making us run around the airport with no answers and nobody wanting to check the conveyer belt. Then they said if they found it they would let me know. They found the bag and they said by 6:30. Well, 6:30 passed and they had my bag but they couldn't tell me when it would be delivered and they use a third party company who they didn't have a contact number for or any answer as to when it would be delivered (I needed several things for work so it was a rush). Lastly, the lady I spoke to on the phone said it was my fault that I would not be there to receive the bag the following day as they did what they are supposed to. I was really surprised with how bad this customer service was as a whole. No communication and just nasty."
Pros: "The staff is friendlier than most airlines. More room than American."
Cons: "Screaming child entire flight. Not sure there is a solution. But, for a redeye, trying to get sleep before a days work, not great."
Pros: "Crew was very hospitable"
Cons: "The headphone jack wasn’t working properly, sound was muffled and fuzzy. Couldn’t enjoy any entertainment provided. The flight was full so I couldn’t ask for another seat either."
Pros: "Comfortable seats with plenty of leg room. Very friendly staff even though the flight was maxed out the flight attendants handle every situation professionally."
Cons: "This flight was delayed as usual. The entertainment was out of date and hard to use. Was not sure if I would be charged for the headset or pillow so I opted not to get them."
Pros: "I liked nothing"
Cons: "I didn't like anything"
Pros: "Fairly comfortable seats -- though not a huge amount of room if you didn't pay for an upgrade. Roomy storage -- though by the end it was over full. Fairly efficient boarding."
Cons: "Having to pay for most things we used to take for granted. Note even purchasable food from Punta Cana to NYC -- would like to have known beforehand."
Pros: "Did not travel. The plane didn t takeoff."
Pros: "On time - nice crew."
Cons: "No power outlets"
Cons: "It was fabulous as always! Thank you. I love Delta!"
Pros: "Pilots kept us abreast of timing and upcoming turbulence"
Cons: "The seat back screen was broken, but the screen itself was always on, so in addition to no entertainment, I couldn’t even have darkness"
Pros: "I'm really mad about Delta service"
Cons: "bad service"
Pros: "The airplane seats and entertainment were 150% bettter than American"
Cons: "The check in area felt cramped, understaffed and like a 4th rate airline"
Cons: "Better choice of snacks"
Pros: "Boeing 777 fantastic plane, great attention from the staff Quiet and comfy"
Cons: "NOthing really"
Pros: "I asked at the gate to change my seat in row 30 because I was not next to my husband. The crew arranged this! Loved the leg room! Service was perfect."
Cons: "Flying first class!"
Cons: "Missed flight due to unnecessary delays"
Pros: "Crews were friendly"
Pros: "The booking in staff person was positive and friendly. I was disappointed that the system would not allow me to be placed on the upgrade list as a silver Velosity me mm ber partner to Delta."
Pros: "The crew was excellent"
Cons: "Better breakfast and the seats weren’t very comfortable"
Pros: "The crew was nice, and they served plenty of drinks. They even give a free light meal on the JFK-LAX flight. Decent in-flight entertainment options and free WiFi for use with WhatsApp and iMessage only."
Cons: "There wasn't nearly enough legroom. The plane was an old 767; it would have been nice to have a power outlet too."
Pros: "Crew was friendly, helpful and provided comfort"
Pros: "None of it"
Cons: "Everything. Can it please leave on time for once"
Pros: "The flight was smooth and the crew was very professional"
Cons: "Have wifi available"
Pros: "Very friendly cabin crew; excellent service with a smile. Food was good considering, and Magnum ice cream bar a delightful treat. Cabin crew paid good attention to benefits of hydration and served water continuously. Seats and leg room were comfortable considering economy and no extra cost."
Cons: "Plane was not as clean as it should be--plastic utensil on floor, seat rails not vacuumed--however, still rate overall comfort as excellent."
Pros: "Crew was good."
Cons: "N/A. No food was served due to turbulence which is uncontrollable."
Cons: "Have to call out the delta lounge...excellent and healthy. My experience was outstanding. Thanks Delta"
Pros: "I will say that this has been the best flight my husband and I have ever had. The crew members were very nice and helpful. This has been the smoothest flight we have ever had as well."
Pros: "Delta worked with us on rebooking a flight after we messed up. Onboard the staff was incredibly friendly and the free snack selection was decent (even gluten free treats). Boarding was an orderly process."
Cons: "No leg room"
Pros: "The gluten-free dinner was amazing. There was even gluten-free bread! Also, I always appreciate the free Wifi for messaging!! Also, despite there being a lot of turbulence, everyone did well. I prayed for safety and for the pilots and crew; the turbulence stopped after that and our arrival wasn't all that delayed."
Cons: "The gluten-free breakfast was extremely disappointing. Yogurt, a tiny cup of fruit, and veggie sticks??? What about a gluten-free English muffin with egg instead? The boarding was a little confusing. I was one of the last to board in my group because I couldn't see from where I was sitting - I thought priority was still boarding, but group 2 was already up. Also, please be more kind to baggage."
Pros: "Good flight."
Pros: "Flight was on time, flight crew was great"
Cons: "Seats weren't very comfortable and the iPod chargers were broke in 2 of our 3 seat row"
Pros: "Delta personel were wonderful and helpful both flights"
Cons: "Flights were continually changed both on route to Cancun and on the way back"
Pros: "Safely made it from Florida to LAX on time with no incidents"
Pros: "Over an hour late wth!!!"
Cons: "Could not get my boarding pass from Delta for the flight from PHX to LAX. Aeromexico did not confirm that leg of the trip, so I lost all day and had to buy another ticket for tomorrow. Still, Aeromexico has not solved anything"
Pros: "Agents rerouted me in face of weather problems so that I could make LAX-SYD connection. Well done."
Cons: "Not enough leg room in Economy. Beverage service insanely slow. Had already eaten sandwich by the time it reached me. Have seen this problem before on ATL-LAX, needs attention. Movie choices kinda limited ."
Cons: "Full flight and tiny seats surrounded by 2 300lb guys and they wouldn't let me switch my seat."
Pros: "I am on stand by after 24 hours. Because delta airlines was late.im stuck in LA"
Pros: "Everything except food. I asked them for halal food when I bought tickets. But they didn't serve me halal food. Very very disappointed."
Cons: "Food and food."
Pros: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."
Pros: "Service was great, flight was excellent"
Cons: "3.5 hour delay due to lack of co-pilot. No consessions for delay when asked at gate. Lack of leg room. Broken tv, I asked twice to be fix nothing was ever done."
Cons: "The flight was over 20 minutes early"
Pros: "The Flight crew was great and the pilot got us there with the least amount of delay as possible. Thanks everyone!"
Pros: "The service. The plane (seemed like an international plane). Food options. The service and the service. There was a problem getting on, they allowed premium members to board but when I got to the plane, I was scolded by the cleaning crew lady (maybe the Mgr) that they were not ready and that she had informed 'them' of that and that no one is allowed to board while they are cleaning."
Pros: "Delta Studio with closed caption"
Cons: "some series do not have closed caption"
Pros: "We had comfort class and it's very nice"
Cons: "Both Crews at airport and on flight aren't very friendly, I guess this is the nature of all American flight after seeing how customer being treated from the United incident"
Pros: "The crew was very nice. The seats were mostly comfortable and having the movies on the headrest is a wonderful idea!"
Cons: "The flight was overbooked and some of us had to check our bags but atleast it was free of charge. They should work on that."
Pros: "Boarding was easy and fast"
Cons: "Seats were cramped"
Pros: "Nothing to like.."
Cons: "Everything about the flight..."
Pros: "free tequuila"
Cons: "norte americano gringo scum from hell usa terrorist pigs"
Cons: "For some reason , we we did not have seat until the day we left, they ended up placing us in the back. Not that I mind sitting in the back, it was just a scary thought that we didn't have assigned seat when I bought the tickets- I remember picking my seat"
Pros: "The crew was friendly, fast & efficient."
Cons: "It should have been made clearer that we had to check in at Delta & not Virgin Australian . We waited 45 min. in a holiday line we didn't have to. It was also difficult to find Delta at the Sydney airport. It was hidden in the back. We shouldn't have to wait 30 minutes for customs to open at LAX at 6 AM. I didn't like having to pay $2400 for a ticket when you dropped the price after the Paris incident & I found the same ticket would have cost me only $869. I should be reimbursed the difference. I also don't understand why we had to wait till 10:15 to sit inside the gate area. Directions for boarding should have been clearer."
Pros: "Crew was fine. Seat was mediocre. I was in the last row and the seat didn’t recline. Was bumped by crew and passengers for the duration of the flight."
Pros: "The trip was as to be expected. The low cost was the absolute best thing about this trip. If the cost is going to be that affordable, I will definitely take more trips with sun country and recommend it to my friends and family."
Cons: "The only issue w/the flight was that we sat on the tarmac for about as long as the flight took. There was something going on at the gate we were to arrive at, and that left us on the tarmac for about 45 minutes or so. Then there wasn’t very good air flow. Should’ve had an alternate gate."
Pros: "Crew was amazing, and the boarding was VERY quick!"
Pros: "Very little"
Cons: "Sun Country has become the worst airline."
Cons: "The entertainment didn't work on my newer iPhone."
Pros: "Nice staff and plane. Loved the USB outlets for every seat."
Cons: "Boarding time was slightly late"
Pros: "The flight itself was great, but not sure why we were charged extra for our carry on bags and seat assignments."
Cons: "We were charged extra (each way) for our carry on bags and seat assignments. If we would have booked directly with Sun Country we would not have had those fees. I don’t know if I’ll use this app to book tickets again."
Cons: "The wait time at the airport."
Pros: "The ease of boarding coming back home. No kiosk but I didn't have to wait on line for a boarding pass this time."
Cons: "The overall experience. My baggage should've seriously been a personal item (wasn't aware of size restictions) and the lady said I had to check it in. It weighed 16lbs. No complimentary snacks and no entertainment."
Cons: "The flight was delayed for several hours due to a severe thunderstorm from MSP to JFK. The airline crew failed to update all passengers so most of us were just aimlessly pacing around the gate. The team was very disengaging, not sincere, and not professional. This was definitely a -1 customer experience as many customers complained, missed connecting flights, or like myself - had to call my office at an ungodly hour and explain that i’d be missing work"
Pros: "Everything about the fligh was excellent."
Cons: "The ONLY thing that spoiled it was an unusually long wait for bags once we arrived home. Why you would have 6 flight coming in to the same carousel I will never understand. To wait for more than 45 minutes to see the first bag come down is awful & put a huge damper on an otherwise stellar flight."
Pros: "Nothing special."
Cons: "Both flights were late 15-30 minutes leaving the gates."
Pros: "We left on time. Boarding was quick. Air travel was mostly smooth. We arrived a bit early."
Cons: "No gate agent available when we landed. Baggage took too long to unload. Only water offered during flight. We could only check in after 9pm for our midnight flight."
Pros: "I enjoyed the friendly and considerate staff, and the fact that our flight got in early! Also, love the woman's script for the safety presentation."
Cons: "I would have thoroughly appreciated a complimentary snack and water-it's the little things that matter most!"
Pros: "Very professional and friendly."
Pros: "The flight was on time and comfortable. Crew were great and nice."
Cons: "They delayed boarding because they didn't want us to sit on the plane because we 'couldn't leave the airport early' but then we ended up taking off 20 minutes late. Jet bridge took 15 minutes to attach."
Pros: "Positive. Fluent check-in. Friendly professional staff from check-in, to boarding, to flight personnel. I love Sun Country and will continue to use this airline exclusively."
Cons: "4 1/2 hour delay leaving phoenix to Minneapolis flight. 608 October 27th 2017. I understand incidences happen for flight but the voucher did help. I'll thank you for that Mike"
Pros: "Check in wxcellent"
Cons: "Service slow on airline. Only seemed to cater to first class"
Pros: "We got the row behind first class, which was great, with extra leg room."
Pros: "the flight was over booked. I was called to the counter and told that I was giving up my seat for an upgrade to 1st Class. yeah!! I think I was the only person who got a free upgrade to 1st Class... so what is there not to like? made my morning...& I was a happy guy."
Cons: "no problems."
Pros: "More friendly cabin crew a must for sustaining the airlines business.!!!"
Cons: "The toilets needs to be cleaned at more freqfrequency."
Cons: "The flight attendants were pushy and rude. There are no charging plugging in between seats and the seat s aren't very uncomfortable."
Pros: "Air fare was low"
Cons: "Older plane, uncomfortable"
Pros: "Crew kept passengers informed about delays and why they were happening."
Cons: "Weather delayed flight by 2 1/2 hours."
Pros: "We were allowed to free check some carryon bags due to full plane."
Cons: "So crowded with the narrow aisles. Attendents constantly bumped aisle passingers with rolling carts. Aisle arm on my seat would not come up despite repeated attempts to push button."
Pros: "Flew down Tuesday and back Wednesday - all flights were on time and everything went smooth."
Pros: "Love that Sun Country is at the smaller terminals with less crowds ! It was a cheap ticket and the flight was fine -- no complaints. It's no frills -- be prepared to pay for anything you want (in flight entertainment, snacks, seats at the front of the plane, etc.) but that's fine with me."
Cons: "Sun Country -- please keep those nasty cheeseburger smells off the plane. If you're going to sell a hot snack, please pick something that won't stink up the plane. The free smell does NOT encourage others to purchase it !"
Pros: "Crew were very nice. I'm sure it was the end of a long day for them, so they were probably ready to be done - more interaction between themselves than the customers."
Cons: "Seats not very comfortable. Too bad that comfort has to be given up for profitability..."
Pros: "Asked for an aisle seat, if available, at airport. Placed me in Exit row, aisle seat as last available aisle seat. Attendants on board were very nice in asking what I would like to drink. Flight left on time and arrived on time- always a good factor."
Cons: "Everything was ok."
Pros: "On time"
Cons: "Although seats were assigned when purchasing the tickets, I wasn't able to print boarding passes that allowed my travel companion and I to sit together"
Pros: "Everything was on time and efficient."
Pros: "Seat next to me was empty so I had room to stretch out and relax with armrest up!"
Cons: "We were late boarding in PHX but no explanation was ever given as to why?"
Pros: "The was my first time flying with Sun Country, the crew was very professional and they got me to my destination safely! Paying an extra $15 for comfort seating was worth it, because of early brooding andore room."
Cons: "No entertainment and the seats were uncomfortable, so I brought a neck pillow for the return flight."
Pros: "comfortable seats"
Cons: "Late boarding time"
Pros: "Very comfortable seats"
Pros: "Smooth process, direct flight."
Cons: "No peanuts or treat of any kind"
Pros: "I had an issue that prevented me from going from continuing on to New York. I'm a transporter and my run was cancelled. The first leg of the flight was great."
Pros: "Can't really complain re: a direct flight for less than other airlines charge for a flight with layovers. Large, comfortable plane with good food. $25 for an exit row seat was worthwhile as I had 4 rows(!) to myself. Flight attendants were great."
Cons: "No in-flight entertainment. When I chose my seat online, I was made to believe it was basically a full flight (only ~3 seats were available and they were all middle seats) so I spent $25 on an exit row seat. Once we boarded, it became apparent that there were a TON of open seats and I would have been able to get an aisle. Kind of sketchy for them to misrepresent the seating like that."
Pros: "I've been flying sun country for years. They are never perfect, but their crews work hard and do a good job. Their biggest problems are big money stuff, better gates and better planes. But if that drives up prices, forget it."
Cons: "Boarding process needs fewer rounds of pre-boarding. Not because it didn't make sense but because people are ridiculous these days and just crowd around the jetway. It becomes awkward."
Pros: "Most aspects of the experience were without flaw for mishap. The entire flight was comfortable. Boarding was easy and we were not nickled and dimed throughout the trip. The luggage accommodations were reasonable and transparent."
Cons: "The flight was delayed almost an hour. Baggage service at JFK was not good."
Pros: "On time. Great staff. Leaves from a nice smaller airport."
Cons: "Was disappointed that when checking in online - we were forced to have to pay an additional cost for each seat on the departing and return flight."
Cons: "The flight could have taken off, storms in NYC yes, but other airlines flights were able to avoid and get in the landing queue much easier, without boarding on and off a hot plane.... likely not go with Sun Country again...."
Pros: "Not much. I liked that the plane landed me home safe, even though it was a very rough landing"
Cons: "I arrived to the airport extra early, chose a window seat purposely because I'm a very nervous flyer and need to see what's surrounding me. When I went to board the plane, my ticket wouldn't scan. So I had to bring it back to the desk and the lady changed my seat without saying a word. I asked why and she said, unpleasantly, there was a mistake made by checkin obviously. Not even an I'm sorry. And not only was my seat changed, it was changed to the last row of the plane (literally row 26, the absolute last row) and the middle seat. There was no entertainment offered until way into the flight, mind you it's only a two hour flight. The flight crew had no control over the pass angers and were yelling at them almost the entire flight."
Pros: "Ample leg room, prompt boarding and attentive flight attendants"
Cons: "Couldn't check in online and waited on hold for 45 minutes only to be told that I needed to go early to the airport to check in. My flights were also both significantly delayed and the airport staff didn't give updates."
Cons: "Let me start by saying I understand that airlines dont have it easy. Thinning margins, regulations, and insane competition. Sun country delayed their flight (claiming weather, despite no reports) and I missed my connecting flight. Prior to the flight, I told the agent that I would miss my connection and that I should fly later. But they insisted they would hold the connecting plane. I and a dozen passengers were rudely told that we were on the morning flight, and it's up to us what to do over night. Any major airlines would have covered the hotel, and the agents would have actually empathized with passengers. Sun Country is not a quality airlines."
Cons: "I tried throughout the day to check in for the flight and pre-pay for a checked bag because it was cheaper to pre-pay on-line. Something was wrong with the Sun Country website, and so I wasn't able to do it. Naturally, they charged me the higher price for the checked bag because I was paying at the terminal. I told them that I had been trying all day to pay on-line, but they said that they could do nothing about it."
Pros: "crew was great and moved me further up in the plane to make a tight connection"
Cons: "No more plastic cups in first class - and offer packaged nuts."
Cons: "extremely racist crew made flight uncomfortable for everyone."
Pros: "The flight was on time and the plane was clean and new."
Pros: "The plane was clean"
Cons: "More spacing with the whole Covid-19 thing going on"
Cons: "Lots of turbulence, but well-handled by the pilot. All lights in cabin were left on from takeoff to cruising, which made two infants cry that entire hour."
Cons: "Food options that arent flour carbs or flour carbs."
Pros: "Good seat. Good movies."
Cons: "A better range of free food choices would be nice."
Cons: "Horrible experience!!"
Pros: "Everything was great."
Cons: "Had to clean my seat before seating."
Pros: "I got there in one piece."
Cons: "More legroom"
Pros: "The seat was comfy, even though the flight was delayed in takeoff by 45 min. It was nice to hear from the captain. It makes you feel more like you're having a good experience."
Cons: "Delays happen. But snacks offered during a delay known to be longer than 30 min would've made many passengers happier. It's hard to stay happy when other people around you are complaining."
Pros: "The flight attendants"
Cons: "The pilot was too aggressive in regards to the take off and landing, landing was way too hard and fast"
Pros: "Pilot John going to DFW , awesome!!!!"
Cons: "All good !!"
Cons: "The 2 hour delay."
Pros: "Flight, Plane, and Customer Service was incredible. There was a woman at Phoenix Sky Harbor, Michelle, who saved my bacon in a crazy change of flights. THANK YOU MICHELLE!!!"
Cons: "American Airlines texted me at 6 AM saying that my 10 AM flight was cancelled and I had been rebooked for a flight that DEPARTED at 7:35 AM. I was and am livid. Thank goodness everyone at the airport did an incredible job and I made the flight, but what a terrible way to start the trip to Tahiti. I will be using American as a last and final option from now on. Changing flights last minute like that, especially when making an international connection, is hateful. Never again."
Pros: "Totally fine"
Cons: "It was fine"
Pros: "Staff was fantastic"
Cons: "There was delay, as one of the steward was not there. There were 2 connecting flights for me, and was totally stressed about my connections."
Pros: "Excellent and original Japanese foods"
Cons: "My luggage was inexplicably placed on a later flight which arrived an hour after my flight arrived."
Pros: "Got us there"
Cons: "Cramped seating"
Pros: "Smooth ride, easy security"
Pros: "Please help me find my bags"
Cons: "The fact they lost my bags"
Pros: "Always prefer American air over most other airlines do the service of staff. Thanks for the extra effort."
Pros: "We did eventually reach our destination safe and sound"
Cons: "In flight service on AA was very disappointing. This was a cross-country flight of 5 hours at the dinner hour. The plane was full [ as usual these days ] seat space was tight [ as usual these days ], but cabin service was practically invisible. The two stewards made one pass with the beverage cart, and that was it for the duration!! On a five hour flight!! When I went back for a beverage, the stewards were chatting at the rear compartment. This was the poorest American Airlines service that I have experienced in fifty years. I will avoid them in the future. Don"
Pros: "The only reason I was able to make this flight was that it, too, was delayed. We received ZERO notification - as we were running from one plane to another from Concourse A to B - that the Phoenix-LA flight was delayed. I mean how difficult is that to do?"
Cons: "We took off. We landed. We didn't crash. We sat on the runway for nearly an hour. So much fun!"
Cons: "On the last leg from Abu Dhabi to A'bad, upon boarding the plane, my wife requested the stuardess that she could not order the Vege food online for some strange reasons and that if they can provide it to her, she bluntly refused and said if it wasn't ordered earlier she won't get it. She could have easily said that she will see what can be done. No need to be that rude for a reputable airline staff."
Pros: "Planes were on time and staff was friendly"
Cons: "Nothing disliked"
Cons: "Poorly food and problems at the check in, although my documents were all in order. Also, we also missed our flight because of the security, who double checked for nothing. Was very very stressful, i will think twice next time before choosing to fly with BA. Check in online wasn t possible."
Cons: "Waited an hour in the plane after we landed at lax to get off the plane."
Pros: "Roomy legroom and proximity to the restroom"
Cons: "There is limited recline."
Pros: "My flight was great! Pilot did an amazing smooth landing"
Pros: "We flew with 4 different airlines on our trip to New Zealand and American Airlines was by far the best. We were comfortable and had plenty of good food and free entertainment. I would fly with American Airlines again."
Cons: "I can't think of anything."
Cons: "Delays and no communication on transfer options"
Cons: "Long flight for a short distance. Slow getting people on and off. Delayed on arrival getting to gate and then delays getting people off. Baggage took a long time."
Pros: "The crew and boarding"
Cons: "That the WiFi wasn't free"
Pros: "I love hoe comfortable the seats are! And the staff was very friendly and helping!"
Cons: "I didnt have a problem with anything. I enjoyed my flight and will be flying again with this airline!"
Pros: "comfortable seating"
Pros: "Everything was nice and comfy"
Cons: "Nothing everything is perfect"
Cons: "Crew was grumpy and tired! No energy. Plane was hot no AC when we boarded."
Pros: "Nothing stood out"
Cons: "Nothing stood out"
Pros: "Old plane, smelly and dirty, spent twenty minutes on each Tarmac waiting. We felt like a bunch of losers."
Cons: "No entertainment on the flight at all."