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Pros: Great flight great crew

Cons: Less uncourteous flyers

Pros: The temperature was comfortable. I liked the movies provided.

Cons: I didn't like having to use my own device for on flight entertainment. My phone is too small for the space provided making it a little awkward to watch a movie. I also felt very cramped and didn't know there wouldn't be a window in the seat ahead of the emergency exit row. Also, I have food allergies so the food provided I could not eat. The main meal hit 2 major allergens (wheat and eggs) and even the first snack, potato chips, had wheat in them!

Pros: Crew was amazing!

Cons: Security screening in Maui was horrendous

Pros: I liked how welcoming the environment was. I also liked the wide variety of entertainment.

Cons: I have many food allergies which meant I couldn't eat a single thing that was served. Also, there was a lot of advertisement.

Pros: Crew was helpful and super friendly.

Cons: Breakfast sandwich needs to be better, not everyone likes pepper cheese.

Cons: inflight wifi should be provided.

Cons: inflight wifi should be provided.

Pros: Always a good ride.

Cons: Keep loud teenage girls from a 2 hour party at gate 21 and too loud on the plane. I know it's not really your fault but a public place in an airport is not the place for cards and other games with 6 girls sitting on the floor

Pros: The crew was ok the seats were not comfortable at all

Cons: Less uncourteous flyers

Pros: The temperature was comfortable. I liked the movies provided.

Cons: I didn't like having to use my own device for on flight entertainment. My phone is too small for the space provided making it a little awkward to watch a movie. I also felt very cramped and didn't know there wouldn't be a window in the seat ahead of the emergency exit row. Also, I have food allergies so the food provided I could not eat. The main meal hit 2 major allergens (wheat and eggs) and even the first snack, potato chips, had wheat in them!

Pros: The crew was great! Food was not bad.

Pros: The seats were suprisingly comfortable for economy class and I am over 6 feet tall

Cons: t

Pros: Crew was great and kept us hydrated. Good free movies and nice Hawaii tv selections. Love the Hawaiian cooking show selections.

Cons: In seat monitor was a little loos and would slide out of position when watching it. Breakfast sandwich was free but the egg was a little grainy.

Pros: The seats are comfortable enough even in the economy class. The crew is attentive. Entertainment is great, lots of movies and music.

Pros: The crew, the food, overall experience was great!

Cons: Use less plastic

Cons: I was turned away at the gate and was unable to board the plane. It was an awful experience!

Pros: Don’t take it personally, the world economy collapsed and we couldn’t go because of the kung flu.

Cons: Could have done without the Chinese communist regime causing a world wide financial collapse, closing countries, stripping me of my rights to have a job, travel, assemble, support a free market economy, etc. So other than being thrust into a socialist nightmare and cancelling my years awaited vacation to to other side of the planet and never getting a chance to go to the airport or fly anywhere, things were great. I rate it one inflated nitrile glove

Pros: Crew was good, seat was tight.

Cons: Was sitting next to a drunk guy, but was Ok, he slept most of the way. Police and paramedics met him at arrival. Caused some delays. Not Virgin's fault.

Pros: The price and ease of use to buy the tickets were amazing.

Cons: I bought travel insurance to ensure that if anything came up, the trip would be covered. Because of the fire in Australia and my asthma, my doctor recommended I no longer go on the trip. With my doctor's note, we were able to get a full refund on our airBnB rentals, but not on our flights. Turns out the travel insurance doesn't cover natural disasters and pre-existing conditions. It only covered if I got a disease right now and my doctor said I couldn't travel now. When we bought the tickets, the fires weren't drastically destroying much of the country's landscape and the air quality. I was still able to cancel the trip, but I only got $358 back from my $758 travel payment, and it cost me $100 processing fee. I pretty much only got $258 back. I also paid $50 for travel insurance that didn't really cover anything. I don't think I'm ever going to buy travel insurance ever again. It is what it is, and my health is more important than money...but still...

Pros: Crew were lovely. Business class attendant was really nice.

Cons: Nothing. Great experience.

Pros: The crew did well checking up on everyone regularly and the plane was comfortable.

Cons: The meal was not very good. I would have really appreciated a small snack or desert also. The crew also seemed easily irritated at times.

Cons: Food was not good and was insufficient.

Pros: Flight attendants were friendly and responsive.

Cons: 1. Better seats than mine flew empty, while I sat wedged in a full row, behind a wailing infant and ahead of a kicking toddler. 2. The meal choice was between a rice bowl and a salad, both served bereft of any sides, bread, or dessert. 3. We were late again, although not so badly as last time.

Pros: Despite the delay, bording was quick and efficient, crew were welcoming

Cons: the flight locater code was wrong, the platform doesnt reply to my request for cancelation. total disaster.

Pros: The crew was ok the seats were not comfortable at all

Pros: I like the ability to have an upgraded seat, and also the staff is very kind and warm

Cons: They really need to try and put a passengers with small children or infants in one part of the plane. These parents aren’t held to any modicum of manners or basic respect for the other passengers around them. If I say something I’m the awful person, when I paid the same amount if not more than that awful child who kicked the back of seat and screamed the whole 5 hrs home. I’m not talking new parents navigating a baby and crying, that’s gonna happen. I am talking about the hideous humans who have decide to have children and check out on being a parent. It’s effing miserable.

Pros: Most everything!

Cons: Cabin was very cold!

Pros: Appreciate it was a direct flight. The crew was friendly. However on the return flight after my checked baggage with checked my electric Clippers were not return to buy bag. I wrote several emails and made several phone calls and received no response. I bought a replacement pair but they're not nearly as good. I'm very disappointed.

Pros: Friendly crew, efficient.

Cons: Check in with partner airline was super glitchy

Cons: I dont like theyre checkin in process. Dont like that they dont have tablets and only rely in theyre app for entertainment. Prefer Alaska for these reasons.

Cons: The trip went like clockwork and the flight attendants were very friendly and helpful. It was a very long flight but we got 2 meals and all non-alcoholic drinks at no extra cost which was nice.

Cons: Short flight great friendly service.

Pros: No delays!

Cons: I noticed some travellers confused by gate changes, I suspect this is due to a lack of attention on their behalf but clearly the messages hadn't gotten through.

Pros: Short flight, and getting a meal made it go faster

Cons: Can’t really think of anything

Pros: Virgin Australia is the best! From the boarding crew to in flight service, everything was above and beyond.

Cons: Everything was perfect.

Cons: Very comfy seats! Quick boarding process. Nice flight

Pros: Hasn’t occurred yet

Cons: Hasn’t occurred yet

Cons: Repeatedly delayed, almost missed my next flight

Cons: Waited 55 minutes for baggage claim in Auckland. No reason given. I expect better service from Air New Zealand even though I understand the baggage handler’s are different group

Pros: I really liked how instructions were said clearly with visuals, in particular, the video at the start of the flight. It brought a sense of relief and wonder. I enjoyed the lunch I had too. The lamb curry is sublime. I would have it every day to be honest. I was also lucky that I had passengers who sat next to me, who were kind and lovely.

Cons: Only the take off from the flight. It made me dizzy and nautious.

Pros: Amazing crew. Friendly n provided excellent service

Cons: I dont like theyre checkin in process. Dont like that they dont have tablets and only rely in theyre app for entertainment. Prefer Alaska for these reasons.

Pros: Reasonably priced

Cons: More cushioned seats

Pros: Most everything!

Cons: Cabin was very cold!

Pros: The entertainment was nice. No need to download app.

Cons: The complimentary snack was nice. We don’t have that in the mainland coast to coast flights. Keep serving it.

Pros: Crew was excellent. Service and friendliness were outstanding. First class seats in are like cocoons with privacy and full recline seats. Individual IPads for personal entertainment; movies, TV and music.

Cons: Food was Hawaiian/Asian? Noodles, grilled Tofu, and marinated vegetables not to my personal liking.

Pros: Appreciate it was a direct flight. The crew was friendly. However on the return flight after my checked baggage with checked my electric Clippers were not return to buy bag. I wrote several emails and made several phone calls and received no response. I bought a replacement pair but they're not nearly as good. I'm very disappointed.

Pros: Crew was helpful and super friendly.

Cons: Breakfast sandwich needs to be better, not everyone likes pepper cheese.

Pros: Crew member Camilla was very good with infant & mom seated in front of us, giving personal and specific emergency instructions before takeoff

Cons: Typical coach seats but that’s what we paid for

Pros: The food was very good and It felt spacious for economy class.

Cons: The flight attendants on Virgin seemed very crabby. It would of been nice for them to smile once in a while and give eye contact.

Pros: Extra legroom (economy x) was well worth it as I had knee surgery the day prior. Ground staff and crew very helpful assisting me as I was on crutches. Excellent service.

Pros: Crew very very slow serving meal.

Pros: Amazing crew

Cons: Perfect

Pros: The crew was definitely amazing. Extremely polite and always have a smile on :-)

Pros: The coach seats were larger than seats for domestic flights. The windows were dimmable for optimal lighting.

Cons: The armrests did not go up all the way, which made it difficult to maximize comfort with my travel partner.

Cons: Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice

Cons: Food

Pros: Pretty much all my needs/wants were seen to! Likewise, on the trans-ocean flight leg.

Cons: Some fashion model wishing me happy flying? I really don't know. :)

Cons: The delay was out of there hands and other passengers did not listen to instructions So not there fault really

Pros: At the check-in counter, Alieta was extremely helpful and went out of her way to assist me with a mistake on my travel visa. The flight attendant crew was superb, attentive, and friendly.

Pros: Crew was nice. Seats were ok. Paid for extra leg room but was not helpful. Wanted to upgrade to business class but they were not ready to negotiate. They had empty seats but wanted fill price. Their loss..

Cons: Better food choice. Sets more comfortable. Offer better price for upgrades.

Pros: The seat was awesome and crew members were magnificent

Pros: Pretty much all my needs/wants were seen to! Likewise, on the trans-ocean flight leg.

Cons: Some fashion model wishing me happy flying? I really don't know. :)

Cons: It's a short 50 min flight, can't ask for anything more.

Pros: Crew was friendly!

Cons: Seats not too comfortable but okay. Crew checking the boarding pass if you are already on board is a nuisance!

Pros: Crew made the very long flight comfortable and kept me informed.

Cons: Everything went very well.

Cons: The flight was delayed for almost two hours.

Cons: Food

Pros: Seat spacing decent by comparison to other carriers. Good drink selection. Offered regularly.

Cons: Snack was good but small for a 4 hour flight. Pleat of drinks offered.

Pros: They charged me so much for extra luggage even I prepaid online for extra luggage prior to getting to airport. Yet the ticket counter lady made me pay an additional fee and all together I ended paying more for extra bags fee than the ticket itself! both Virgin and JetStar are VERY stingy on extra luggage fees. I came from the US to Australia and traveled domestically while there with all the luggage that I brought from the US. So I had to pay so much in fees when my trip was already so expensive! It makes me reconsider wanting to travel again anywhere anytime soon, so discouraging! Also they make me take stuff out of my big suitcase and transfer to my carry on, in front of everyone at the ticket counter I had to open my suitcase and transfer some stuff so the weight is under a certain weight. Still they charged me for extra luggage. I came international on Qantas from USA to Australia, so all the domestic locations I went to I was charged

Cons: Computer system crashed. Not enough agents working at check in. We waited in line 1 hour just to drop off bags. Very frustrating.

Pros: Despite the delay, bording was quick and efficient, crew were welcoming

Pros: The service was great

Cons: No plugs for laptops, 14 hour flight and no way to work is terrible, luggage took to long to come out and made it so I missed the connecting flight, have to stay at the airport for 5 extra hours - and terrible service with dealing with it and getting my family on the next flight -

Cons: The delay was out of there hands and other passengers did not listen to instructions So not there fault really

Cons: Food was not good and was insufficient.

Pros: Flight attendants were friendly and responsive.

Cons: 1. Better seats than mine flew empty, while I sat wedged in a full row, behind a wailing infant and ahead of a kicking toddler. 2. The meal choice was between a rice bowl and a salad, both served bereft of any sides, bread, or dessert. 3. We were late again, although not so badly as last time.