Daily cleaning, installation of cabin HEPA filters
Southwest, American Airlines and Alaska Airlines have all waived their change and cancellation fees on flights from Arizona to Wisconsin. Confirm policies on booking site.
Alaska Airlines and Southwest do not allow booking a middle seat on flights from Arizona to Wisconsin.
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Scores according to KAYAK customer reviews
Pros: "Great crew. Old plane but comfy"
Cons: "Space on airplanes"
Pros: "I was fortunately upgraded to 1st class. The flight attendant was adequate. However, did not live up to the level of service I have come to expect."
Cons: "See above"
Pros: "I think Delta is upping its game, and I’m pleased to see that. Almonds for snacks, phone info about the state of your checked bags—good stuff."
Cons: "Of course the seat was not “super comfortable,” but whe you pick Economy, you know that."
Pros: "Seat was comfortable and I got extra Biscoff Cookies"
Cons: "Great trip"
Cons: "More comfortable than I expected for a 6 hour flight. 757 was quite spacious."
Pros: "They were friendly and prompt, joked with us as they worked. The flight was smooth and on time"
Cons: "Todo excelente!!!gracias!!!"
Pros: "Fast and efficient"
Cons: "Got nothing to drink in 4 hours. Crew was LAZY"
Cons: "The “newbies” were excited and loud, the main attendant was very.long.winded.every.single.time.she.spoke."
Pros: "Everything was fine. Delta did a great job."
Cons: "The kid screaming in my ear for 3 hours"
Pros: "Great service from ground and flight crew."
Cons: "Not comfortable on today’s packed planes"
Pros: "The staff & crew were friendly. I liked having access to free entertainment. I liked being able to see the tracking of my checked bag (notifications)."
Cons: "My bag was roughed up a bit. Protective belt was torn off & signs of light damage."
Cons: ". The flight was overbooked and I had to wait for last minute to find out weather I will be on board of the flight .My bags were left behind in Amsterdam which were delivered later than they were supposed to."
Cons: "Small airplane, noissy"
Pros: "I arrived safely."
Cons: "We all were bused to the plane. And we all had to stow our carry on bags with checked luggage."
Pros: "The plane had mechanical so we had a long delay. No fun"
Pros: "I am always impressed by the Delta staff. Top notch."
Cons: "The entertainment screens have an (older) head phone jack that many people do not have. The headphones available for purchase by the airline are of very poor quality. I also am surprised that airlines (not just Delta) continue to provide such low quality food options on flights. I think consumers would pay more for better options."
Pros: "Excellent communication, friendly staff, and timely flight."
Cons: "Overhead bin too small for expect carryons. Should offer free checked bag at check into reduce this delay."
Cons: "Delta scheduled us a connection with only 35 min of layover. We had to go from Concourse E to A and the plane was several min late.We barely made it before the gate closed 10 min before pushback."
Pros: "The kind bars"
Cons: "They gave a hard time checking in because I didn’t mark I had a lap child. I honestly looked and the website wasn’t clear. Then (Bob who checked me in in Tucson) didn’t bag my car seat. And it came super dirty. I’ve never had an airline not bag the caraway. Especially when I asked. Southwest is a better company to work with. Disappointed"
Cons: "The worst"
Cons: "Sat by the exit seat so the door was a bit more chilly. No food. Small entertainment screens with audio bleed through."
Cons: "Due to a family illness i was not able to make the 1st leg of my roundtrip flight to Santa Ana. Not only was i forced to buy a brand new flight to get out to Orange County, i was charged $150 JUST to be able to keep the 2nd leg of my trip, which i'd already paid for. It's the 2nd Time Delta has done this to me in the space of 2 weeks and it's absolute Idiocy. Gouging you loyal customers like this is NOT how you do business."
Pros: "Tudo conforme esperado em um voo da Delta."
Cons: "Nada a reclamar."
Pros: "Delta did a really good job as always. Cheaper, more comfortable, and a WAY better experience than Alaska Airlines."
Pros: "The way they treated people, it’s comfortable , the movie"
Pros: "All the staff are sincere in serving. It must be a direct result of the great management at the top. If the employees were unhappy and rude that also would be a direct reflection of the management. I use the same flight often and let the staff know I appreciate them."
Cons: "Snacks are small, but delicious cookies."
Pros: "Very nice flight and attentive staff. Enjoyed the view of NYC as we flew up the East River, then looped over Nassau County to approach LGA."
Cons: "The male flight attendant who handed out the complimentary drinks and snacks acted a bit strangely. I was very thirsty, and I asked him if I could keep the rest of the can of soda. He neither said yes nor no, but rather completely ignored what I said and just poured my drink and moved on. I was a mildly annoyed, but figured maybe it was policy and he was shy and didn't want to debate the matter. When he took care of the older couple behind us, however, things got really strange. He asked them whether they wanted pretzels or peanuts, but they misheard him and asked for a ginger ale. I happened to know that he did have ginger ale, since my wife had just gotten one, but rather than just pouring the old folks a drink, he repeated himself. "Peanuts or pretzels?" They misheard again and asked him whether he had a diet ginger ale. Again, rather than just pour them the drink, he repeated himself. "Peanuts or pretzels?" This went round and round a few more times -- like a poorly designed computer UI that refuses to accept anything except the correct input -- before the old couple finally figured out the disconnect and picked their snacks before their drinks. Very weird."
Pros: "Crew was good. Flight was early."
Cons: "Poor booking experience."
Pros: "On time departure; staff friendly; no security delays other than TSA now requires taking tablets out of luggage. Almonds instead of peanuts is a welcome change."
Cons: "Leg room on the regional jets. If the airlines narrow the space between seats any more, I will not fit into the seats. I am not overweight, just tall (6’4”). Luckily, the person in the seat in front of me did not recline their seat."
Pros: "Everything went smoothly."
Cons: "Like ALL planes today, too crowded."
Pros: "Early boarding for family. Flight crew was decent"
Cons: "Super cramped seats. Entertainment system was broken. Only small snacks and drinks for a 5.5 hour flight"
Pros: "Clean plan and efficient boarding procedure."
Cons: "Horrible delay. Took off almost two hours post originally scheduled time."
Pros: "Free in flight entertainment"
Cons: "One of my bags went to Santa Fe"
Pros: "They did eventually put out some small snacks and drinks (water and regular coke)."
Cons: "Small regional plane that was over 3 hours late in departing NY because of weather issues much earlier in the day. Delta did not permit any re-bookings to other delayed flights that were leaving in the intervening period, even though there were empty seats. Very frustrating."
Pros: "Delta has always be a step above the rest. Traveling with my children is not a problem and frowned upon with Delta. I rarely choose competitive airlines and will continue to use Delta as much as possible."
Pros: "Delta employees knew what they were doing in PV"
Cons: "Smooth and easy"
Cons: "Flight delayed"
Pros: "The crew from MSP to LSE onboard were incredibly pleasant and nice"
Cons: "They wanted me to check my bag from MSP to LSE. They weren't as nice as they could have been about it. But in the end I didn't need to check it."
Pros: "The crew was incredibly helpful assisting my last minute boarding needs. Staff was friendly and polite."
Pros: "Repair took just under an hour which I think is very good considering the paperwork that is involved. We were informed and everyone on the plane seemed to understand so the handling of the event must have been exceptional..."
Cons: "we took off 45 minutes late, business trip, but a slack day prepping for tomorrow, so still no big deal. Besides we picked up an hour by the time zone change. Im good!"
Pros: "Your flight attendants were very personable and made a very long flight a comfortable as it could possibly be. They were pleasant and always available. Delta is always my go to airline ... especially on long trips as I upgraded to economy comfort and had a few more inches of leg room!"
Cons: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Pros: "All computers down. Cancelled flight. Spent night in airport. No accommodations. No food or drink."
Cons: "Have WIFI"
Cons: "My flight time was changed multiple times, the final change was not communicated and myself along with other passengers missed the flight. Employees refused refunds, failed to apologize and/or provide a phone number to reach Sun Country. Did not offer to reschedule or assist in finding another flight. Overall seemed unorganized, unhelpful, and common courtesy for customers was not exhibited. Never flying with Sun Country again,"
Pros: "I loved my flight but there was no snack unless you pay for it"
Pros: "Easy and painless. In fact, while I was getting my bag checked at the gate, the Gate CSR noted that there was an aisle seat available and asked if I wanted to move from a middle seat to the aisle. At 6'3", I was very grateful for the ask."
Pros: "Everyone went out of their way smiling in the comment thank you so much"
Cons: "Nothing you're my new go to airline"
Pros: "Staff was great"
Cons: "50 minutes late"
Cons: "I paid for a particular seat next to the escape door on the wing. But they put my wife in the very back seat at the back of the plane."
Pros: "The crew really nice"
Pros: "Friendly crew, flight left and departed on time, good value for the money. Terminal 2 at MSP is really convenient. Can't comment on the food, I didn't eat on the flight. I don't need to be entertained. I will definitely fly Sun Country again."
Cons: "Seats are cramped."
Pros: "We were allowed to free check some carryon bags due to full plane."
Cons: "So crowded with the narrow aisles. Attendents constantly bumped aisle passingers with rolling carts. Aisle arm on my seat would not come up despite repeated attempts to push button."
Pros: "Flew down Tuesday and back Wednesday - all flights were on time and everything went smooth."
Pros: "For the most part it was okay."
Cons: "No snacks"
Cons: "It was a cluster"
Pros: "The ticket agent assisted me with getting a better seat! Kudos to him!"
Cons: "The short answers and sort of attitude flight attendant had"
Pros: "short wait lines to check in and security"
Pros: "Flight attendant very friendly."
Pros: "Arrived on time."
Cons: "Left 20 minutes late, but arrived ok."
Pros: "Love that Sun Country is at the smaller terminals with less crowds ! It was a cheap ticket and the flight was fine -- no complaints. It's no frills -- be prepared to pay for anything you want (in flight entertainment, snacks, seats at the front of the plane, etc.) but that's fine with me."
Cons: "Sun Country -- please keep those nasty cheeseburger smells off the plane. If you're going to sell a hot snack, please pick something that won't stink up the plane. The free smell does NOT encourage others to purchase it !"
Pros: "Crew were very nice. I'm sure it was the end of a long day for them, so they were probably ready to be done - more interaction between themselves than the customers."
Cons: "Seats not very comfortable. Too bad that comfort has to be given up for profitability..."
Cons: "Boarding started late, plane left late."
Cons: "First, it took an hour to board the plane. If you loaded back to front this could be alleviated. Then the seats are horrible. Hard, short seated and no room. Paid for a cold cheeseburger. What's up with that? Held on to garbage they refused to take until after we were supposed to prepare for landing and got yelled at to put my tray table up even I had just gotten rid of my garbage. It was rude since some other attendant had just refused to help me. Now I sit here getting gassed by them having opened up the back of the plane while we are still stuck on here."
Pros: "Asked for an aisle seat, if available, at airport. Placed me in Exit row, aisle seat as last available aisle seat. Attendants on board were very nice in asking what I would like to drink. Flight left on time and arrived on time- always a good factor."
Cons: "Everything was ok."
Pros: "On time"
Cons: "Although seats were assigned when purchasing the tickets, I wasn't able to print boarding passes that allowed my travel companion and I to sit together"
Pros: "Everything was on time and efficient."
Pros: "We made it home alive, stewards smiled a lot"
Cons: "No one at desk for check in, then when boarding there was a man standing in the aisle that would not allow me to pass, I had an infant in my arms but he refused to move even after multiple requests. I had to squeeze past him. When plane was fully boarded he started to vomit. He vomited multiple times before we started moving. Steward asked him if he was okay to fly and he did not answer, just nodded a bit. He continued to vomit, was unable to use the bag properly, he appeared highly intoxicated. He vomited into the aisle and all over our shoes and pant legs and carry on bags. We told the stewards who went and grabbed a package of paper towels and shoved them at us. They moved the passengers on the other side of him up to the front of the plane but said nothing to us. No one apologized. Twice we were told our baby was the baby of the year but that was the only remark."
Pros: "good pilots"
Cons: "transparency with delays"
Cons: "No wifi option. Flight took off 30 minutes late."
Cons: "Being delayed and disorganization around the need to have more people check their bags"
Pros: "Better leg room than some other airlines. Flight was on time. Let us check our bag at the gate = faster boarding.no food"
Cons: "No food or entertainment, should have a 'not applicable ' rating."
Pros: "Doreen L, our flight attendant was so kind and cheerful to us and everyone she served. She is definitely one of if not the finest flight attendant at Sun Country!"
Pros: "Good leg room"
Cons: "The seats were really uncomfortable."
Pros: "Great service! Comfortable seat. A+."
Cons: "Flight was late on both going there and coming back."
Pros: "The crew was friendly and accommodating. I forgot that Sun Country serves cheese burger hamburgers, keep them on the menu."
Cons: "People switching seats prior to take off in the airplane. This needs to be enforced that people need to stay in their assigned seats unless approved by the crew."
Pros: "We had a good flight from Phoenix to Minneapolis."
Cons: "A small snack would be a nice compliment to the beverage."
Pros: "Friendly staff and comfortable flights."
Pros: "On time"
Cons: "Couldn't check-in online due to unknown "server error". The guy at the airport said they had a system failure the previous night - no info on the site though, so we've lost 45 minutes retrying check in online. The plane itself was definetely not renovated for quite some time (the interior). Not too comfy seats, but had worse. Boarding was a bit unusual - they're splitting the passengeres to maaaaaany groups - military, no carry-on luggage, disabled, with kids, with carry on to put under the plane, first class and finally the regulars... Not sure if that actually speeds up the process, seems officious.."
Pros: "Excellent service all around -- from baggage check and pre-boarding process to inflight delivery and early arrival. I also loved departing from terminal 2. Great job Sun Country!"
Pros: "larger seating. Overall"
Cons: "not enogh professionalism in same crew members"
Pros: "The crew were excellent"
Cons: "The flight was two hours late"
Pros: "Check in a breeze and staff friendly in Phoenix"
Cons: "Staff not as friendly in MN"
Pros: "Crew was very friendly and helpful and the flight was smooth and relaxing"
Pros: "I requested two drinks during beverage service and was pleased to get them both, plus extra napkins to keep it from sliding on my tray. The staff was kind and professional. I got a window seat despite my not being able to choose my seat in advance of my flight due to my booking through a third party."
Cons: "My seat was in the back row and didn't recline. The landing had turbulence that made me nauseated. They had video players you could rent for entertainment, but nothing was free including the food. We didn't even get peanuts."
Pros: "I accidentally left an item on the plane -- your staff found it and returned my call. We have arranged for me to have it FedX'ed back and I am so very grateful. Very caring and responsive folk."
Pros: "The boarbing was easy and fast."
Cons: "Some of us pay for our luggage and we still have to wait for all them people to load there over size bags and wait to get off the plane while they get all there luggage. I thing the people without all that luggage should get off the plane first. The people that bring all there luggage on the plane should be the people that have to pay for luggage."
Pros: "Boarding time was good. I was able to upgrade to first class at a good rate."
Cons: "The crew was not very friendly."
Cons: "I booked this flight almost 3 months early and still was not able to sit with my travelling companion. I do not wish to pay extra for preferred seating, but think it's unreasonable not to be able to choose seats at the time of booking or during online check-in the day before. The gate representative informed us that there were lots of seats available and would reassign us neighboring seats, but did not do it after all. Very disappointing. Also, I asked for an aisle seat due to having claustrophobia and he did not accommodate that request either."
Pros: "Everything is good"
Pros: "Nothing, my flight was delayed so bad that if I would have had taken off I would have been stuck in DFW Airport until probably Friday as I would have had missed my flight and all the flights to PR were sold out until the 19th. Luckily my brother was so proactive that he was able to re-schedule a flight for the 19th."
Cons: "If the flight would have taken off on time."
Cons: "Passengers need to DISTANCE 6' and keep their masks on. Which I realize is put of the hands of American. Appreciate the fresh white bag with a bottle of water and crackers. Thank you."
Cons: "Hit heavy turbulence ,scary"
Cons: "My seat back screen was inoperable. I had other stuff to do, so not a problem although I would have liked having music and movie options. Oh well... In other news, AA’s morning food options are incredibly lame. It’s almost as if they don’t want to sell any food. Finally, can come one tell me where to buy stock in those mediocre little Biscotti cookies they (and every other airline) pass out for free? Must be KILLING it!"
Pros: "Boardered ok"
Cons: "They lost my luggage, crew member was short and impatient with elderly people sitting next to me."
Cons: "O Hare sucks. Flight always gets delayed."
Pros: "Mechanical difficulty and ineptitude -twice at repairs. Undisclosed landing complications due to runways issues in Phoenix resulting in missed connections."
Cons: "Reasonable arrangements were made for hotel, shuttle, and meal voucher, but the airport was virtually closed for the night and getting to ground transportation nearly impossible. Thank the airport cleaning service who were the most helpful"
Cons: "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
Pros: "Comfy seats"
Cons: "The crew"
Pros: "Fast and professional"
Cons: "Seats are really small, the A/C doesn’t work very well, very uncomfortable seats"
Pros: "The flight itself was good however, the cancellation/rebooking process by the airline carrier was less than satisfactory."
Cons: "The airline carrier was not very accessible. I was on hold for a long period of time (during late night hours) for questions."
Cons: "The seats are very uncomfortable - period. I do not have any type of back problem but I was sore after that flight."
Cons: "Seats on American Airlines are the pits. So much so, that my back has gone into spasm. Bottom line, in future I'll do my best to avoid flying American!"
Pros: "Awesome Customer Service"
Cons: "Bigger seats. More room."
Pros: "The crew is so friendly. Perfect landing. Perfect flight!"
Pros: "Food and entertainment is nice. A bit larger seats would be nice or at least make the first clase section more affordable"
Cons: "Make the first clase a bit less expensive. The price for an extra luggage is incredibly excessive. $200.00 for and extra suitcase round trip, really?!"
Pros: "The crew was nice, there was a lot of room on the plane because it was so delayed."
Cons: "It could be on time."
Pros: "The plane was very comfortable and clean. The seats were larger than those on other economy flights. In flight wi fi entertainment was great, as long as you have a device."
Cons: "The flight was delayed from 9:35 PM to 10:15. No announcements were made at the gate. We were all standing around (no seats left) and only had text or email notifications informing us. I overheard crew say it was entirely avoidable, and the fault of some crew that weren't at the right place on time"
Pros: "The flight was early."
Cons: "More leg room needed."
Pros: "It got us there"
Cons: "Beverage service was cancelled due to turbulence but I’ve been in flights worse and they kept their service Had to wait long for a ramp at a remote terminal then take 2 shuttles to terminal."
Pros: "On time professional staff"
Cons: "Old plane for this fight."
Pros: "The positive attitude. The spirit of happy."
Cons: "The delay of 1 hour inside the aircraft and at the end before they closed the doors 3 new passengers came in and it appeared that the aircraft was waiting for these passengers"
Cons: "The Five hour delay. Especially after we had paid $70 each to get on they earlier flight"
Pros: "Friendly flight crew and pleasant to interact with."
Cons: "Had a significant delay due to wind conditions in Chicago. However, instead of waiting at the gate, we waited over 45 minutes on the plane instead of letting us know about this additional delay prior to boarding. Also, the legroom was laughable, as the person in front of me hit my knees as soon as he began reclining."
Pros: "First class seating comfort and service. Even my flight in the main cabin was relatively comfortable, but I'm a smaller stature person so... On time promise kept every flight."
Pros: "Flight crew was pleasant and efficient. Everything was on time."
Cons: "Cramped seats with zero leg room."
Pros: "The flight crew was nice and sweet for an early morning flight."
Cons: "We delayed in TUS on the runway and in LAX due to congestion at LAX. Nearly half of us had to sprint to make out connections. Luckily, LAX never launches planes on time. More a fault of LAX and it’s inefficiency than AA. Still annoying."
Cons: "I didn't like having someone put a red tag on my carry on for valet when it didn't have to be taken. I would have rather kept it near me!"
Pros: "Crew was friendly. Good food options in coach."
Cons: "Boarding process (AA in general) needs improvement considering the plethora of groups. Takes too long to board. New seats are downright tiny."
Pros: "Everyone was very helpful and pleasant."
Cons: "No USB ports"
Cons: "No free wifi"
Pros: "On time. Nice plane."
Cons: "Not much leg room, seats are narrow."
Cons: "All. Disappointed to see Etihad airlines declining so rapidly. What used to be my preferred airlines, not anymore and definitely can predict the downfall."
Pros: "Streamlined boarding process"
Cons: "Poor leg room and no video . Older plane."
Pros: "No issues boarding and arrived at the destination a little bit early so I easily made my connecting flight"
Cons: "Flight itself was a little rough at times but what can be done about that?"
Pros: "Quickness of flight once up in the air"
Cons: "Getting stuck at gate waiting for air traffic control to find/make the flight a new flight plan"
Pros: "First class on TUS to ORD flight - very good flight attendant who was very pleasant, attentive and knowledgeable... she remembered which drink I was having."
Pros: "Flew 1st class, everything excellent"
Cons: "The airline did not inform us that the flight lands and passengers would need to travel by bus to the terminal. Just a surprise. I would like to know when booking the flight."
Cons: "Service was terrible. Uncomfortable and good was not at all tasty"
Cons: "Delays, attitudes, and fees"
Cons: "The touch screens were horrible and no Wi-Fi"
Pros: "The flight was delayed for 2 hours. That's not human."
Cons: "After the 2 hours delay, I had to take a shuttle that took forever to get to the terminal that has my suitcase."
Pros: "The friendly personal"
Pros: "Short but comfortable first class flight."
Pros: "Timely flight. Smooth and easy check in."
Cons: "United Airlines were curt and unhelpful. The refused to allow me to board my flight unless I arrived at least 1 hour before takeoff. There were 57min until takeoff after I checked in at the counter. I have a trusted traveler card and TSA express."
Pros: "Free snacks they gave us for the 6 hours delays."
Cons: "Everything, the delayed no one knew what was going on. It was also expensive and not as comfortable as other plans"
Pros: "Supe easy flight."
Pros: "I was asleep in this flight & was not bothered during beverage service. This flight was only 2 & 1/2 hrs"
Cons: "Late again"
Pros: "This airplane was older and it seemed there was more leg room than on other planes I've ridden on. I'm 5'11 and my husband is 6'4. This was really appreciated. Nice attendants. Boarding was orderly the different groups waited in rows. Older gentleman greeted us with Merry Christmas as he took our tickets. Overall nice feeling."
Pros: "Very nice flight attendant and the landing was very smooth."
Cons: "I’m not a fan of the waffle cookies, wish they had a couple of choices of snacks."
Cons: "Tuna and crackers as a first class snack option? And yes, pay for WiFi again."
Pros: "Good thing it was first thing in the morning."
Pros: "What isn't there to like about first class?"
Pros: "Friendly staff, smooth flight"
Cons: "I didn't like that I had to tell someone to meet me so I could hopefully be on time at work. I was not on time .! I'm unhappy !"
Cons: "Gate attendant did not help people asking questions and snickered as an elderly couple walked away confused."
Cons: "The flight delay was terrible"
Pros: "It is hard to do poorly on such a short flight"
Pros: "The flight was short and left on time."
Cons: "The same problem as with the other flight: no headrest tabs and not much leg room."
Pros: "Flight was delayed almost missed connection."
Pros: "Never been treated so disrespectful and like I was insignificant in allyour life!"
Pros: "Easy enough to get on and stow my carry on."
Cons: "Narrow as all hell. Also, somewhere between Tucson and Nashville the baggage guys played football with my case. I ended up with broken gifts and a suitcase full of crushed cookies after the damn container is broken as well."
Pros: "Smaller crowd"
Cons: "Had to rush from one terminal to another to just barely make boarding, there was a bad smell on the plane, and the staff was not friendly."
Pros: "Helpful employees"
Cons: "Being charged for internet access. Cramped seating."
Pros: "Pros: flight landed early Boarding was easy. Flight was smooth"
Cons: "Was FAR too cold on the plane. The way bags were being distributed the large carry ons from under the plane after landing was unorganized and poorly planned. Tried to reschedule my flight, to do so is a cost of $200 not including the price difference in having to buy a new ticket. May not be flying United anymore"
Cons: "I had to go in and out of security 3 times to try to make alternate flight arrangements. The United staff was slow, unsympathetic and made several errors. I spent 7 hours in the airport due to errors."
Cons: "The plane was not prepared to travel; snacks and beverages were note available during our flight because someone forgot to stock the plane."
Cons: "There were no snacks on the second leg of the flight. I guess the flight was too short."
Pros: "Not much, crew was pleasant enough."
Cons: "Flight delayed 2 hrs, missed connection, had to spend day in limbo at DIA. Seats were rock hard on aircraft. I flew on UA because of the timing to my destination. 6 hours of travel time turned into a 13 hr experience. boo"
Cons: "Our flight arrived at LAX 20 minutes early so expected to get my connecting flight on time. Boy was I wrong, we sat inside the plane on the runway for over an hour. It was getting hot inside and people were getting upset about missing their connecting flights. We went around in circles on the runway, about 3 times. As people were getting agitated, so was the stewardess. Also people had to use the restroom, and the stewardess kept asking people to stay in there seats and she begin to lose her cool. What do you expect when your on the runway for over an hour. When people got to go, they got to go. So after finally arriving at the gate, "late" United did get me on another flight thru Alaska which was great. Will I fly United again, hmm I'm sure I will, One bad experience won't scratch them off my list, but I will choose other airlines first and United will be my last resort."
Pros: "Friendly crew. Very short flight so rating entertainment & food is not really relevant. 15 minutes in the air."
Pros: "What can you say ?? It's a 20 minute flight on a tiny cramped plane but it got us from A to B on time. Crew was as friendly as they needed to be. Landing was very hard."
Pros: "How helpful the flight attendants were. And how they didn't disturb me while I slept."
Cons: "How there wasn't much elbow room for the person sitting in the middle seat."
Pros: "Staff is always friendly"
Cons: "We never boarded on time. Houston to Orlando was a nightmare."
Cons: "The flight was canceled with no explanation or an offer to reschedule. The next flight available was tomorrow afternoon which was not acceptable. When I asked customer service about a refund I was told to go to the website, but it was not guaranteed. Highly disappointed."
Pros: "The cookies"
Cons: "Everything went alright, got to LAX in 1 hour. Felt nice."
Pros: "Crew was efficient, professional and pleasant."
Cons: "No food; only a drink. Tight seating. No entertainment. The sun kept bouncing off the magazine and iPhone of the lady kitty-corner across the aisle into my eyes-- very uncomfortable!!"
Cons: "I missed my connection due to long lines in customs and security. United was unable to get me another flight out that day and I ended up taking a bus back to Milwaukee instead."
Cons: "My 7 year old first time flying and only had 1/2 a window view. Other passenger closed it, not knowing we were looking out. But for a short flight, pretty comfortable."
Pros: "The smooth take off & landing. The flight attendants were very helpful."
Cons: "In Houston, At the gate with my ticket in hand, I was told I was not on the flight and would have to be scheduled on the next flight. The boarding pass in my hand matched the flight and time with the seat I picked out online when I purchased the ticket. Then a bad storm went through and many flights were cancelled. (Not the fault of United of course). About 9 hours later with a new boarding pass, I went to the gate to board and was told once again that I was not on that flight even though I was holding a new boarding pass!! What is going on here!? How can this happen twice to the same person, let alone happen at all??!"
Pros: "We were on time and that was great!"
Pros: "The flight attendant tried to work with the overpacked plane."
Cons: "Overcrowded, items stolen from luggage, my bag was open when I was trying to get it off baggage claim, I only had half a seat, the flight smelled horrible."
Pros: "Had crosswinds and thermals but pilot and crew handled it well. On time arriving,"
Cons: "Terrible gate issues, confusing layout, flight attendant was a bit harsh, very uncomfortable !"
Pros: "My flight home was surprisingly faster than I thought it would take and the entire time I was comfortable and relaxed."
Pros: "The crew was nice and the flight overall was pleaseant"
Cons: "Flight was delayed by more than an hour due to the first officer not showing up. In addition to that, the gate was changed several times, forcing everyone to move. Baggage took way too long to unload"
Pros: "the flight attendant in this flight was so friendly, and worked very hard."
Cons: "There was a delay, and no communication about any delay from the woman working the gate."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Staff was great"
Cons: "45 min delay"
Cons: "11 hour delay .....Flight 740 From phx to den departure @6 am had a mechanical. First it was going to be delayed until 10 am them 11 am then 4 pm then 530 pm .it left at 6 pm . It got in at 9 pm by the time we got the car and got to out friend home it would have been close to 11 . We would have been up for 20 hours ( got up at 3 am to get there for a 6 am flight . We were going to a business meeting in demver in the morning in the afternoon a 70 th birthday lunch for my best friend. This trip was planned for months . We live in phx after it was clear we had missed both events we went back home @5 We ended up paying for a supper shuttle and a rent a car in Denver . We paid all that money To go noware the customer service woman there , was uncaring to everyone on board we were just on our own . I am heartbroken we missed the party ."
Cons: "Crew not that friendly. When boarding first flight attendant seemed annoyed that I asked her about my seat. ** there is a fee for about everything on frontier. I would rather pay additional for the tickets on other airlines because the process to check in luggage, get to the gate, and have the Benicia of not being charged for every little thing is WORTH IT. You end up paying more to fly frontier by the time you are done paying for the extras. I prefer the one stop shop. Convenient and no drama."
Cons: "We sat on the tarmac in DSM for an hour!!!"
Pros: "I arrived to my destinations on time....that is all."
Cons: "The whole negative experience started with having to pay for my carry on. Yes, this was my fault for not knowing or expecting the extra $45 each way for my carry on. Water was not given during the three hour flight - you pay for all refreshments! The planes feel like a budget experience with cheap fold down trays and arm rests that slam down making lots of noise, and there is very little foom under the seat to put a small bag. My same small back pack that fits under other airlines seats wasn't even close to going under forcing me to straddle for the the entire flight. I will NOT use Frontier again. The airline feels like Alligeant that costs much less. I'll stick with Southwest!"
Pros: "Everyone was friendly, courteous, and professional."
Cons: "No warning of carry-on charges."
Cons: "Tight seating not well padded. Crew very pleasant"
Pros: "The check in Gal was great."
Cons: "Everything else."
Pros: "I didn't like anything except for getting to my destination in one piece."
Cons: "I will never fly Frontier again. The stewardess on the first leg of the trip was very rude to the people seated in front of me. They were unorganized and they nickel and dime you to death. who makes you pay for your seat? Frontier. They emailed me five thousand emails about checking in after I checked in. They want to charge you three dollars for a soda. It is not customer service. Having a survey for customer happiness is stupid when they aren't working to make the customer happy. It has become evident that airlines do not care about their customers anymore. I mean if you are going to make us pay for everything then at least be polite. And on the return flight we had to sit for a half hour and wait while they moved another plane that was occupying out gate."
Cons: "Every time they delay in flight this is happened 20 days before on same flight"
Cons: "Hidden Fees, thankfully we could afford the extra $20/seat. On the first leg of the flight it was 100 degrees in the cabin, and there were NO beverages available at all. We were told there would be a 5 minute wait on the tarmac before unloading...we've been here for 45 minutes with no end in sight."
Pros: "Fast flight, nice crew."
Cons: "Extra for luggage, charging for water, 4 hour delay."
Pros: "Arrived early. Friendly crew."
Cons: "Baggage fees."
Cons: "The same 2 screaming babies entire flights. Attendants allowed with no assistance."
Pros: "The actual flight itself was smooth and as expected."
Cons: "Everything else but the actual on air time itself was awful. At ORD the lines were short/fast but the agent was a little rude, it was my first time flying Frontier so I just had a few questions and she made me feel like I was annoying her or wasting her time. At the gate the boarding process was as expected, except I think the gate agent could have done a bit better crowd control, it was really cumbersome to get across the multitudes of people with unassigned seats or later zones that were clogging up the entrance just standing there. The flight was smooth. Upon arrival at PHX luggage took upwards of 30+ minutes to arrive and some passengers had to wait much longer. My luggage arrived damaged. I filed a report at the Frontier desk but their response was to ask me to leave my broken luggage there, take my items in clear trash bag and wait for a voucher. How am I supposed to take my items to a hotel for business meetings in a trash bag? That's not an acceptable solution to a problem I did not create, baggage handlers did it. When I got to the hotel I realized that the items I had on the front pocket of my luggage were tampered with and one item was missing. I was told I could go spend the money to replace my luggage and bring them back the receipt, and then leave them the broken luggage cause and I quote "you can't have it all". What does that even mean? I can't have MY luggage? That I brought in perfect condition and the baggage handler broke? Come on. They did not explain if they would offer a refund immediately upon receiving my receipt, it was all very rushed and vague and I was going to miss my transport so I had to leave. They did not give me a claim number or a number to call back at. Nothing. I wasn't even being rude or loud or annoyed like some customers get when these things arise. I understood perfectly that it was an accident and these things happen, but I still deserved a proper response and decent treatment, since I just paid $45 for a checked bag only to have it be broken. On the day of my departure from PHX I arrived at the airport on time, 2 hours and 15 minutes earlier from my departure. I stood in line at Frontier for an entire hour to check in my luggage even though I had checked in online and already paid my fee. I asked if there was a place for people who already were checked in and a rude airport staff member told me to just "get back in line". After waiting in line for that long suddenly the desk agent yells to all the passangers from a flight to Denver to move up to the front of the line, so about 100 or more people move ahead of me despite the vast majority of them having arrived late. I understand their flight was leaving earlier but what about our flight? How is it reasonable or fair to reward people for being late and make people who have been dutifully and calmly waiting in line FOR AN HOUR standing with heavy bags wait even longer? The whole thing was just terrible!"
Pros: "Flight left on time and great customer service ."
Cons: "Bag fees"
Cons: "It's ridiculous that you have to pay 40$ both ways for a carryon, your airline advertised a cheaper flight but with hidden fees. Will never fly again."
Cons: "Paying for a carry on bag"
Pros: "This was my first flight on Frontier and didn't know what to expect. When my iPhone boarding pass wouldn't work at security I was sent to the Frontier counter and they helped me instantly. The Phoenix boarding lounge was NOT a good introduction with holes and rips in the seats and a "sofa" that rocked everyone on it whenever someone moved.. The gate attendant however was great - and funny. The plane was VERY nice and made up for the lounge plus we made it to Colorado Springs 20 minutes early! The price ($56 including fees and taxes) means I'll be looking at Frontier in the future."
Pros: "Staff was very courteous and pilot performed an excellent landing."
Cons: "Flight was delayed three times, no reason given. Arrived at 2:15 am instead of 9:45. Could have at least offered free drinks."
Cons: "My flight got canceled so I had to buy a new one."
Pros: "I liked how fast the boarding went. The flight attendants were very nice. The wine was nice. We were kept informed about the fact we were running late. Still arrived on time. Plane was clean."
Cons: "No entertainment! But I expected that so that is okay. Unclear why the question. People next to me bought a snack but the one they wanted was out. They were disappointed. I did not like the fact that luggage is so expensive to check. I could not believe I had to pay for a seat once I had bought my ticket. I thought that was part of the price of the ticket. I can't fly standing up."
Pros: "I really liked the tickets prices and the boarding was fairly smooth."
Cons: "I understand there is a trade off for the lower price fair but $40 a one way for your bag is a bit much. The crew largely were not very engaged with the passanger. I all but had to rais my hand and shout out to the attendant to take my order - the passanger next to me had to say something to the attendant on my behalf. I get people at one point or another have an off day - but it was bad a Ly the same on the way on second leg f the trip"
Cons: "Delay and Carry-luggage is charged"
Cons: "They list a lowball price and hit you with add-ons. I'll not book on Frontiers again."
Pros: "There was a gate issue in PHX, but they found another gate and we still arrived on time."
Cons: "I do not like random seat assignment. I was not aware of this until check-in."
Pros: "Very friendly crews. I wasn't troubled with checking the size of my carry on. Very roomy middle seats. Above average for the competitive prices they offer as long as you don't pay any additional for carry on or checked bags."
Cons: "Seats don't recline, no complimentary beverage service. Storage room under seat is very small and if your bag will not fit rules are you must pay for your carry on."
Pros: "Smooth flight, no issues"
Pros: "The price is the only thing I like of the initial flight oh that they didnt charge for water and ice."
Cons: "All the fees that you had to pay - pay for carry on, pay for hecked bag, nothing free given to snack on, the flight attendants were snoody, rude, pushy sales ladies, seats were very uncomfortable. Understand now why they offer low fees because they have cheap, cramped seating, and so they can charge you for everything (soda, snacks, carry ons, etc)."
Cons: "Tray table too small Not enough snack variety Not enough staff at check in window both times"
Cons: "The representative at the gate was rude and unpleasant."
Cons: "Didn't get any drinks on the flight and was thirsty the whole time."
Pros: "i landed safely"
Cons: "The service was awful. There were hidden charges. Although I paid extra for a seat closer to the front i had to pay $60 (2X cost of my flight) to bring a bag on I still had to place it at the back of the plane so i had to wait for the entire plane to de-board. It was an absolutely awful experience and I strongly encourage not to hold Frontier flights on your website. I am doubting the legitimacy of kayak's service by allowing this airline to be on your site. Feel free to call me at 732 567 3869 if you would like further information. This was my first AND last tie using this airline."
Cons: "No free soft drinks"
Pros: "Certainly the airline knew it was going to be a busy week but I have never seen greater chaos in the Denver airport. That being said I was able to find someone who said she could be fired but was able to get me a boarding pass even though it was an hour before the flight left and all I had was brief case with me. For that I am thankful. Next time I will print a boarding pass prior to going to the airport"
Pros: "Staff were nice"
Cons: "Paid $85 for my 2 pieces of luggage - what a trap!"
Pros: "I don't like your new seats on the plane. Way too small."
Cons: "First of all, they charged me to check into my flight. My $131 ticket turned into $183 and I hadn't even checked in for the way back. Not only did I have to pay for a seat at check in, but I had to pay $40 to brin a carry on!!!! So what the heck did my ticket pay for?!?! Once I choked down the extra $53, I went to the gate and the flight was cancelled. The gate attendant offered a refund or to put me on a flight the next day. He wouldn't look at other airlines for me. The only nice thing they did was make the refund process easy on the phone, since I had to leave the terminal to find another ticket counter to help me. I will not be flying frontier. Ever."
Pros: "Very smooth and I didn't get sick yeah. Also it was 1/2 hour early - bonus"
Cons: "Why do you charge for carry on bags? I'll never fly frontier again unless I have no choice, what we "saved" by getting a slighlty cheaper fare with you we will double in baggage fees. No drink service is fine, but also adds to the cheapness feel of the overall experience."
Cons: "the time , the plan is not on time and the customers service they are not patients ."
Pros: "Flight attendants were fine."
Cons: "Paying more money for my seat. Having to pay for a carry-on."
Pros: "Clean and well kept in general."
Cons: "Boarding crew wasn't friendly, and charging for a carry-on--and increased carry-on rates during the holiday seems immoral. No complimentary drink service."
Cons: "Flight delayed by 3 hours, forced me to pay $40 for my carry on, terrible seats, were charging for a can of soda"
Pros: "People were friendly and the equipment clean"
Cons: "It is a joke with all the up charges for this and that. Made reservations weeks in advance then asked to choose "premium " seating at early check in. When the cost of water exceed soda what do think will happen. Frontier was always a first consideration but no longer."
Pros: "Crew was fine."
Cons: "Uncomfortable seating, had to sit all cramped up, had to pay for water, even though got boarding pass online had to stand in line at airport for 45 min. for checkin process, had to pay extra for luggage and seat assignment."
Cons: "They didn't let us board despite us checking in before doors closed. They sent us away to find another flight vs helping us find one. Poor customer service. Then they made us feel guilty looking for us at the security check for holding up the plane, when they sent us away in the first place!! Miscommunication among their crew. We had already bought another fare since try refused to let us board. We got there 30 minutes before departure and they didn't let us board! Even if they saw we had 3 kids with us!! Will never fly with them again anyway, they charge you for everything!"
Cons: "Just like other comments. The trip itself was a great price, however the unexpected cost for the carry-on or check-in bags. I realize that in order to influence people to fly with them they lower the actual ticket price, but charge for everything else, which does not allow the customer to enjoy the trip because they don't know what other unexpected costs there will be."
Airlines flying from Arizona to Wisconsin have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters
Masks required on board, masks provided
Social distancing seating
Middle seats unavailable to book
Testing for antibodies, testing for symptoms
Waiving of change fees. Search flexible flights