Comfortable and crew was helpful. I'm diabetic and when it was time for my evening meds I was given ample drink to get them down. Crew member checked back to see if I needed more.
How would I rate the food? A bag of 10 tiny cookies, loaded with preservatives? Is there anything lower than 1?
Entertainment? Everyone is responsible for bringing their own entertainment. Even my book was bad.
United Airlines has these television monitors directly in front of the passengers (the back of headrest of seat in front) that passengers simply cannot get away from... Napping or reading a book were hindered by the constant flashing light of the screen pressuring/asking passengers to pay to watch movies. Would have been ok if option was available to simply turn the headache-inducing thing off but it just played and played with the same ads over and over for hours... Not very peaceful.
The plane was clean and refurbished. Modernized to a certain extent. We flew through rough weather, but the Captain kept us informed and overall, I enjoyed the flight. it was so nice to be in a plane that didn't look like a dump. My seat was fairly comfortable and I enjoyed the extra room between me and the tray table and I had better leg room.
( did not order food, though menu selections were not really to my taste and did not use entertainment offered )
Flight attendants seemed bored. Both didn't appear to want to do anything than the BASIC requirement of their job. The only reason our flight attendant smiled was because our flight was bumpy at times while she served and it was a bit comical. I had to speak first to the flight attendant when I boarded.
I like the window seat, unfortunately the way the seats are placed, you are lower than the window and have to lean forward to look out.
Boarding was easy. clean plane, crew was very friendly. I was very concerned though, when we banked left and did a complete circle in the air. An explanation from the captain would have been terrific. I made sure I was the last one to leave the plane and asked him about it when I saw him at the exit. He told me what happened but I would have liked to know while it was happening. Besides that, the coke and pretzels were divine. :)
First was delayed resulting in me running from one gate to the other only to find out the 2nd flight is also delayed. Then boarded plane sat on tarmack with no AC for over an hour. Then when we got to final destination had to sit on tarmack again for another 1/2 hour because no gate to unboard. Resulted in almost losing hotel room and having to pay crazy price for in room service. Now suffering due to not enough sleep. AA did not offer ANYTHING for the trouble. Almost treated it as business as usual.
The atmosphere on the plane was great. It felt current & upscale. Made flying feel special again, not just like I was trying to get from point A to point B.
"Threatening" that they were going to close the boarding doors 20 minutes early when the website says that they close 15 minutes before departure time.
The crew was super friendly and absolutely polite! The check in was flawless! The plane was well maintained and clean, bathrooms in board were spotless as well. For a 5 hour flight there was a three time beverage service, which was great! The pilot and crew were informative.
The chairs on the plane were not able to lean back which was a disappointment for a 5 hour flight. Also i would have expected to have in-seat entertainment for a middle-term distance flight. I know they offered tablets but for a fee, which is unacceptable.
At least, one gets pretzels with the drink. I didn't take dvantage of watching TV or a movie so the question isn't applicable to me. I am disabled and the crew was extemely helpful and pleasant.
At no time was I made aware during my booking that I would be charged for a carry on. The total cost added $60 to my flight. I feel completely mislead. Customers also had to pay for water on the flight which was ludicrous.
I liked the legroom and the boarding process. The positive attitude of the crew was a great benefit. I also really liked the modern feel of the plane (safety video, purple glass, and interactive touch screens in the seat heads).
The only downside was that we took off about 15 minutes late adn could not make up that time. I rated the food and entertainment as merely "good" because they looked promising, but I did not get to try either on that trip.
I arrived Washington D.C without any of my luggage. jetBlue did not transfer my luggage from Boston. I only received one of my bags after 48hrs. It is almost 72hrs and I haven't received my 2nd bag. I am stranded. No clothes,toiletries and other important items. I am exasperated and frustrated. Not a good experience for a first time traveller on jetBlue.
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