the flight was very good, the landing was excellent. nevertheless, we paid for a very expensive ticket, we should be able to have our small cabin bag without charge on board, have some water on flight or a small meal. but that's the case with carriers like easy jet. thank you.
Cons: "From terminal to terminal... the worst airlines and experience. Flight delayed, crew unprofessional and boarding horrible."
Cons: "check in was a nightmare it took over an hour of being pushed without anyone controlling the queue"
Pros: "Everything went smoothly."
Pros: "Crew amazing, seats poor"
Cons: "Padded seats,"
Pros: "Flight crew was great. Enough leg room"
Cons: "Seats that recline"
Cons: "Seats were very uncomfortable"
Pros: "Very kind and helpful crew"
Cons: "Boarding process with a wheel chair passenger should be better organized"
Cons: "Delays meaning I missed my train in Gatwick and wont be home before 1am. Crew was not exactly nice either"
Cons: "Unexpected baggage charges despite only taking carryons"
Pros: "Yes and yes"
Cons: "For what it is that you offer I am not sure what more I should expect. All staff were courteous and friendly. Great job."
Cons: "Whether the type of aircraft or the plane itself the pressure system did not work. It has been years since I have had to deal with clogged painful ears, but for 30 minutes this was the case. The flight was over 40 minutes delayed and no announcements were made. Boarding and deplaning was chaotic."
Pros: "Very attentive cabin crew. Great service, great pilot and cockpit crew. All flight information was very well communicated. Smooth landing effort during thunderstorm activity."
Cons: "Boarding process was not as effective at Gatwick airport as expected."
Pros: "Nothing, the most horrible airline with rude crew and unpredictable."
Cons: "At least be courteaous when your flight is delayed 3 hours"
Pros: "Good enough for price. Quite long boarding process."
Cons: "Late. Boaring hectic."
Pros: "Enough leg room to extend legs under the seat in front. Orderly exit row by row instead of a scrum. Having a window seat usually means you are last to get off!"
Pros: "Food and crew were excellent"
Cons: "8 hours in the air."
Pros: "Everything was so speedy with them, the checkin process, boarding and off boarding it’s all done with such efficiency and purpose. Staff are incredibly friendly and I think that they do a terrific job for such fair pricing.Would absolutely recommend them over the other budget carriers!"
Cons: "There’s no entertainment, so bring downloaded Netflix movies, or a book. I gave a slightly lower score for food as my first choice was not available."
Pros: "Fast easy hoarding. Friendly staff"
Pros: "EasyJet is always a good option. Baggage is included which is not common these days among small airlines. Flight attendants are very friendly."
Cons: "Just under a three hour delay without notice"
Pros: "Absolutely nothjng"
Cons: "They overbooked the flight The airport in greeece wouldntntake our cards The airline wouldn’t take our cards for food The children over running the entire flight Sitting on the plane for 2 hours before taking off The level of slow and stupidity with the flight attendants was quite impressive"
Cons: "I had booked a day trip to London. The night before flight I received phone call from Easyjet offering me Euro250 to take a later flight as only a smaller plane than planned was available. But then you decided obviously not to send the smaller plane but did not bother phoning or emailing us customers as you had done the previous evening. I wasted more than half my day (1.5hr drive to airport plus 3 hours a airport) as I had to reschedule my day trip for a later dater to fit in the few meetings I had. I understand problems arrive, but Easyjet push their planes too hard. They are often late. Unreliable. At least communicate to your customers if you care about hem"
Pros: "Friendly staff. Quick trip"
Pros: "Did not take this flight. Had to pay 89 Euros extra to change the flight because we were given the wrong flight number when it was booked and printed out. The printout read 3:45 pm as the leaving time, but the flight number printed was for the 10:10 am flight."
Cons: "We had to pay 89 euros to take the flight we originally book. We sustained a lot of stress as I engaged in a chat session and had to place several phone call to solve the problem."
Cons: "I got much less than what i paid for. Never fly this airline again/"
Cons: "Delayed over an hour, no hand wash in the lavatory"
Cons: "Dealing with being overweight Seating was a bit tight"
Cons: "The crew was very rude and aggressive. I had a woman bag and a small cabin bag and they require me to put the handbag into the cabin bag, which is fine. But i arrived to the flight after an injury in my leg when i can barley walk and needed my handbag as it has my painkillers and my leg band, but they refuse to let me keep it and keep insist that i have to put it inside the cabin bag. At the end i paid 60 euro!!!! for that as i didn't have energy to argue and the flight was about to leave. This is the last time i'll use easy jet!!! i'd rather pay more and get some human behavior. very very poor and disappointing experience."
Cons: "flight was delayed"
Pros: "I enjoyed the Hummus and Falaffel wrap. Additionally the personal appearance and attitude of the flight attendants were great."
Cons: "Checking in for an EasyJet flight is always challenging because I travel predominantly on Delta(Sky Team) or American Airlines(One World) and I am Diamond Medallion or Executive Platinum respectively. I am allowed 3 bags at 70 lbs, however I am aware that most European Airlines only allow 23 kilos. EasyJet has lowered their allowance to 20 kilos causing me to have to repack in th middle of check in and move items over to my carry on. It is just a big headache and really puts a damper on the travel mood especially for the price of the tickets. Additionally the seats did not recline."
Pros: "Boarding and Crew were excellent"
Cons: "There was no acknowledgement from EasyJet, when i called Customer Service, that there was a strike at the Barcelona airport. After waiting on the security line for 90 mins and concerned we were not going to make our flight, I called to find out what my options. I was greeted by a very rude and unhelpful individual who ended up just hanging up the phone on me after asking if she could help me by telling me my options. Not exactly something I wanted to experience after the frustration of waiting on a line for 90mins."
Pros: "The food and drinks they serve are very good The attendants were friendly Lots of leg room I paid extra Seats can’t recline so you don’t have some jerk leaning back on you"
Cons: "I hate the boarding I paid extra for easy plus but it was a free for all. They called for people with speedy boarding and the animals charged the gate. No organization whatsoever. Then they made us wait a half an hour on the jet bridge. They were late"
Pros: "Not really anything since your system caused me to miss my connection at Gatwick, despite having ample time of 2+ hours."
Cons: "Didn't like having to put up a family of four overnight in 2 London hotel rooms and being charged Norwegian transfer fees of about $1000. #AboutToGoViralOnNorwegianUnlessThoseFeesWaived. Call me. John 949.439.7256"
Pros: "Very friendly and funny captain / attendants"
Cons: "Seat was very uncomfortable, even for an airplane seat. It felt like it was slanting forward, so I couldn't sit still. The volume on the announcement system was also EXTREMELY high, so every time the crew made an announcement everyone jumped. It also repeatedly woke up small children, who cried every time."
Cons: "Really slow and chaotic boarding. Bad cabin crew"
Cons: "The airport staff clueless. The flight attendents were terrible, one guy wouldn't stop talking about himself and how great he was. the plane was cramped and smelled."
Cons: "Your check in system, does not work well"
Cons: "Just fckin everything"
Pros: "Quick service in the cabin and food was reasonable"
Cons: "The flight attendants did not hand out the disembarkation form prior to landing...LOTS of passengers were trying to make connecting flights and were delayed due to proper forms NOT being offered to us inflight."
Pros: "Everything went smooth & as planned"
Cons: "This is the only airline that counts the handbag as one piece of carry-on. Since I had my handbag and one piece of carry-on luggage (size and weight as required), I had to pay €60 to take my luggage in cargo, not even in the cabin. I'm very disappointed I paid for the luggage more than I paid for the airfare"
Flown this route twice with Wizz- both times more than 6 hours delay
They don't allowed me to travel because wizz said you don't have flight ticket
The delay was unpleasant. I liked the quick boarding.
Always it is very late the departure :(
Easy boarding, little issues in the airport. Friendly staff in board.
Everything is just great, it is worth paying extra, but I wish they had a better coffee.
Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation).
Pros: "Plane on time, new plane, nice crew."
Cons: "Ability to move seats."
Pros: "I was at the gate. Before the door to enter the airplane. The Hungarian crew wasn’t telling me that they are closing the gate or going to close it. They completely ignore me and let me stand there and at the end I see the door close in front of me, 2 meter from me and they told me I mised flight."
Cons: "I lost my money and I had to buy new flight with other company. Wizzair crew at budapest was very rude and didn’t take responsibility for the mistake they did. They could just say they are closing the door but nobody did. 2 meters from me and after I passed all security they ignored me completely."
Pros: "Overall experience was good. Boarding was fine and onboard crew was nice and helpful."
Cons: "Seats do not recline and there is not a lot of legroom, especially if you are over 180 cm."
Pros: "crew and boarding was nice"
Cons: "don't stop the airplane 5 miles from the terminal in a pouring rain making everyone have to walk to the gate and getting soaked."
Cons: "Flight was late abolutnie 1 hour"
Pros: "Ok flight"
Cons: "Comply with departure times"
Cons: "Both flues were really delay really disappointed"
Cons: "Not accusing the customer of not having a priority booking when they do, not having an hour long wait, and not accusing the customer of having a bag too big when it wasn’t."
Cons: "Application instruction on baggage hande king and que to boarding."
Pros: "Good airport . Punctual flight ."
Pros: "I called flight network and was put on hold for about five minutes, simply to get an answer to the question of the baggage allowance - I didn’t see it anywhere when booking the wiz air ticket. They told me that I was slowed one checked baggage and one cabin baggage that would be charged about €40 if it was over 30 kilos (which it was not). At the airport wizz air said that I had chosen online booking (which I had not) and therefore I had to pay a €30 fee. Also they said I had no checked baggage allowance and was charged an additional €150 !!!!"
Cons: "That I wa given false information that cost me a huge amount of money, And that the booking page does not make it easy to add baggage information."
Pros: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Cons: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."
Cons: "Did not fly. They wanted $100 to check my bag. I flew another airline."
Pros: "I liked how the crew on the plane worked. Very nice."
Cons: "I didn't like the tedious boarding process when we were all herded into a very confined space. Also there was a cabin baggage issue that came up that might have been avoided if the new policy would have been made more obvious during the ticket purchase process."
Cons: "Last minute boarding change & overall 1 hr delay"
Cons: "Flight was delayed by 45 mins, and on board there was no water in the bathroom basins. This was known by staff, but they didn’t warn me as I went in, so I didn’t find out until I had already put soap in my hands"
Pros: "Mobile app is very good, but just allow you to download boarding pass on PDF version right at the moment of the check in"
Cons: "They didn't let me flight. Even that I did the online check in 24 hours before they didn't send me the boarding pass on PDF format via email. Also there were no way to download it from the mobile app or the website. I was in the airport 2 hours before and they didn't want to print it for me even that I showed all the online check in confirmation. They requested that I pay €35 Euro for the airport print. I submitted a complain and hope to get a credit or refund. Confirmation code: L3QZWB"
Pros: "Quick to board, smooth take off and landing"
Cons: "On night flights woken up to serve drinks and given flying details from the pilot. Great in the day but would rather be left and not disturbed at night!"
Pros: "The staff and flight were top knotch . Could not fault them ."
Cons: "Nothing to dislike ."
Pros: "Quickest in & out procedure at both BUD and LTN in a long time and a super pretty flight attendant."
Pros: "Price and schedule. Going on time with no delays. Good value for money."
Cons: "Very hard on baggage policy"
Pros: "Price price price"
Cons: "Messy boarding"
Pros: "Crew very friendly."
Cons: "I had no what so ever notice that an online check in is required during my booking ,therefore i had to pay a 35 EUR fine for airport check in . Moreover , on the way back we had a long delay from Luton to Kosice without informing us about this delay and the reasons ,expected time of flight..."
Pros: "NOTHING! !!! VERY POOR wizz air!!"
Cons: "Hi. I don't understand why I have to pay £31.50 for check-in???!! Why nobody send me email with this information? ?!! I fly on the regular basis, first time I have to pay with poor wizz air!! If I know that - I will use Heathrow airport and British Airways for my flight to Riga! "Cheap flights " with wizz air : ticket -£73.00 + check-in £31.50 + coach to Luton £13.00 + coach from Stansted £13.00 + VERY POOR SERVICE! !!! NEVER EVER !!! My last time! !!! I will say to ALL my friends and posted in Facebook, Twitter and Instagramm! !! It's - ROBBERY!!!!!"
Pros: "cheap, on time"
Cons: "no reclining chairs, no water free"
Pros: "New aircraft"
Cons: "Boarding was horrendous. Flight was late in."
Pros: "We arrived safely"
Cons: "Told our bag was too big even though we'd paid for a large carry on, which we already knew fit in the overhead compartment (plane was an airbus A320). We were then required to check our bags, but not until after we were told to combine our personal item with our large carry on bag & then told that it was too big. instead of crediting us the amount we'd already paid (€20), we were charged the full checked bag fee of €55. The gate agent was also very rude and not proficient at her job, causing us to delay the plane's departure. Exceptional customer service may have included refunding us the large carry on bag fee. Additionally, our 2hr flight cost us almost $200 each, not what I would call a budget airline price. We will not be flying Wizz air again & do not recommend this airline."
Pros: "It was quite good at boarding, quick and efficient (from/to)."
Cons: "So noisy flight. I have never flown before in a such a noisy flight. Totally nightmare! Kids screaming and yelling and parents couldn't handle the situation all passengers were looking. Crew didn't ask if they need any help.."
Pros: "Staff aboard the aircraft were very nice and so was the passengers."
Cons: "Bought a ticket two weeks ago to travel to Romania. Didn't have internet to check in, so I went to the airport to check in. When I got there because I was within 3 hours of boarding they had given away my ticket and made me a last priority boarder. I happened to get really lucky otherwise I wouldn't have gotten to fly on a flight I had previously paid for and was on time to."
Cons: "Boarding luggage no more that 32 cm, all comune boarding luggage are 34-38, they did on purpose to charge u €40 more on ticket, I saw at List 20 people charged for that."
Pros: "Pleasant staff and good flight"
Cons: "A bit of difficulty to check bag in online after original check in ...."
Cons: "Despite long delay, there were no announcements by the staff about the delay until we were already almost 40 minutes past our original departure time. No water or food was distributed to the passengers despite the delay. Delay was not wizzair's fault but there was no customer service to speak off."
Pros: "Flight on time"
Cons: "Needed to pay 50 euros for luggage. Beware that unless you have a kids suitcase you will need to pay for luggage. Also, when boarding the hostess was pushing me to show my boarding pass- it took 30 seconds but she was already trying to push me to the side and let others board. Patience and understanding would have been nice. Seats are the smallest of all the regional carriers - not my first airline choice to travel for next time."
Pros: "Staff were friendly, when they weren't trying you charge you for everything"
Cons: "I've flown on dozens of airlines, and Wizz Air has to be one of the absolute worst in terms of arbitrary and punitive charges. I managed to avoid them, but you never know when they'll give you a €30 fee because your shoelaces are too long."
Pros: "professional crew - good flight times and lots of information was a little delayed 20mins but informed of same and no impact really"
Cons: "nothing much tbh"
Pros: "On time and a comfortable flight."
Cons: "Nothing comes to mind."
Pros: "The crew was nice."
Cons: "No boarding passes, flight delayed"
Cons: "Dishonest airline. Never taking it again."
Cons: "We did not realize that we had to check in within a minimum of 2 hours before the flight or else you have to pay this ridiculous fee. They were unable to do anything us at the counter and we had to go to this separate line that was very line in order to pay this massive fee. Their emails were not clear on this policy at all and you should be able to do it at the Ryanair counter vs go to another line. It was very convoluted and not a great customer experience. I wish somebody warned me of this policy as we almost missed an entire day in Santorini."
Pros: "The ticket price"
Cons: "The lack of comfort"
Pros: "Only option available at the time. I would not have flown Ryanair if there had been any other airline flying the route in the time slot. Actual flight was fine, but the process from booking the flight to gettin aboard was horrible."
Cons: "Rayanair made the transaction as difficult, uncertain and unpleasant as they could. From the moment the booking was complete, a series of email demands, warnings and impossible conditions ensured that it was never clear whether we and our baggage would get on the flight. The initial price was unreasonably low and the eventual cost was twice what was quoted but it had to be paid as a series of penalties over several days. The contract staff in Athens were clearly demoralized, embarrassed and apolgetic, but had no flexibility to resolve issues in a reasonable way."
Cons: "Baggage policy, no room between sits, the fact that you have to pay for everything on board including water, flight attendants have been transformed into salespersons, delay of flight for 30 minutes due to technical last minute checking."
Pros: "On time"
Cons: "Not smooth landing"
Pros: "it wasnt that turbulent and great staff"
Pros: "That the flight was on time. I gave 5 stars for food although I didn’t eat but what the y offered looked ok."
Cons: "Excessive price for a check in luggage. It is ridiculous. Outrageous."
Cons: "Slow, uncomfortable system of mass boarding."
Pros: "It was on time."
Cons: "A bottle of water is expensive and by the time you pay all the fees, Ryanair is no longer a low cost option."
Cons: "No drink and snacks"
Pros: "Onboard staff was friendly. Flight was on time."
Cons: "We didn't check in online and were charged almost $300 at the airport. The only time the fee was mentioned was in an email that was sent two days ago. We were already on vacation!!! And the message went directly to the SPAM folder. Ridiculous policy that was not clearly stated. We were held hostage...even though we already paid for our flight, they wouldn't give us a boarding pass without paying this new, unexpected amount of money. Ryan Air was not clear about this policy...we went back and looked at all communication from them. Kayak was not clear either, so we will be looking for a refund!!"
Pros: "Short flight and easy checkin with preprinted boarding passes."
Cons: "If you don't pay to choose your seats, they intentionally split you up from your traveling companion and then pester you to pay in order to sit together. Literally, a significant part of the plane were not sitting next to their spouse/companion. And then the crew announced that people were not allowed to switch seat because "assignments were made based on weight and balance calculations"! Wait, what?! No one asked me or my wife our weights, size, or even weight of any carry-ons, so what calculation were they making?! I'll tell you. They calculated how much money they could squeeze and, dare I say, extort from their passengers!"
Cons: "Anxiety over the luggage."
Pros: "I thought the flight crew was welcoming and friendly."
Cons: "I feel this airline tries to add additional fees for everything. Airline charges a rediculous amount per ticket if you don't print out your boarding pass to check-in. I flew with 8 family members and had to pay over $100 because I did not have a paper copy of my ticket. They do not accept online confirmations for non- EU customers and no kiosk to print one...how old school. You are unable to pay for extra baggage or overage fees at the desk where you check-in. You have to leave the line and pay elsewhere and then wait back online. The charge for overage was outrages even if it was over by 1 kg..it was over $12 per kg. By the time you pay for 3 kg over you virtually pay for another baggage fee. As soon as the plane is in the air...the carts are going around for you to by products from their catalog. Collecting as much money from the customer is the first priority....customer service is second. By the time all was said in done I ended up paying more for my flight then I could have with most other airlines. The one thing I learned was to never fly this airline again."
Pros: "Crew was friendly. Boarding was easy. Coffee was good."
Cons: "Minimal leg room. No where to put books or magazines."
Cons: "Worst service ever. I didn't see the email reminder that they sent to print the boarding pass. I also didn't prepay my bag because I wasn't sure if it was going to be 15 or 20 kilos. They charged me 160 euros just to print the two boarding passes and 1 20 kilo bag and the man at the counter told me that I should have printed them at home. Not only have I never ever had hat happen to me on any respectable airline but we took Vueling from Mykonos to Rome and they included the bag and they printed the boarding passes for free as all other customer friendly airlines. Never again!! Horrible customer service."
Pros: "Getting off the plane after we landed."
Cons: "The staff charged me 62 euro for checking in my bag at the gate. Beforehand, I tried to check my bag in at the check in counter and the lady told me that I didn't need to check my nag in because it was within the required size. At the gate, I tried to explain the situation to the women, but they forced me to pay or threatened that I would miss my flight. Because it was their fault for not being consistent with enforcing the rules of Ryanair and a lack of communication on their part, I'm never flying with Ryanair again."
Pros: "The flight left on-time. The plane had 2 entrances so that helped with boarding."
Cons: "Seats didn't recline. No entertainment of any kind."
Pros: "Nothing. Rude staff. Charged me 20 Euro to obtain my boarding pass"
Cons: "Worst experience I have ever had flying."
Pros: "The seats were very comfortable"
Cons: "I wish the air conditioning worked"
Pros: "Cheap flights mean nothing for comfortable!!!!"
Cons: "Seats don't recline"
Pros: "It was smooth, operated well and on time!"
Pros: "Was cheap"
Cons: "Was very late"
Pros: "The ticket was cheap."
Cons: "We had a RT from Rome to Athens. When we returned we arrived at 11pm with a flight at 6am. I had intended to go to a hotel 0.2 mile away, but when we got there and I found out I had to pay a min $50 fee to the cab to leave the airport, I balked. We considered just waiting it out in the airport; until midnight when they suddenly cleared the airport of all the people waiting for transfers and had everyone wait outside on the sidewalk (no seating or anything). I was in shorts and it was 45F. Sigh. Both going to and coming from Athens boarding was more like a riot. I was told it was because Italians were hot blooded. Whatever. I awaited bloodshed. My mother is 73 and we had asked for assistance with boarding. We waited as people filled the hall, surrounded the podium, and slowly were shoved on board, and still no wheelchair or assistance. We kept being told to calm as the gate closed and the departure time passed. Eventually a very nice man got mom loaded like cargo and it was kind of fun, but I didn't get the impression that the airport or Ryanair were a particularly well oiled machine. As usual, arm + leg for baggage. No free drinks and teh entertainment was a non stop cavalcade of sales from the overhead of everything from perfume to lottery tickets. If I had a long trip in a city and wanted to take a short jump to a Ryanair city with my skivvies in my purse, this is a great airline. It's crappy in every way, but cheap. But, if you want a suitcase or food or a seat that doesn't worry you about it's cleanliness and give you leg cramps for weeks, pony up for the extra."
Pros: "on time, friendly crew, well organized"
Pros: "Friendly staff and on time"
Pros: "Crew friendly."
Cons: "The website is impossible. It appeared to process my bag payment only to find out it didn't. Address options for USA don't include my address so it won't process my credit card. Online chat "help" asked me to try several things, none of which worked. Paid for bags at airport for twice the price and told how to avoid it on the return flight by cashier. Of course that method didn't work either. Would not process the Paypal payment either. Hard to believe that all the online issues are not at least somewhat deliberate so they can bill more at the airport."
Pros: "Gave 1 star for food & entertainment as didn't buy food and of course too short for entertainment Would fly again with Ryan Air if they didn't insist on a printer boarding pass, too difficult."
Cons: "Having to print out a boarding pass is almost impossible when travelling as no access to a printer. The check-in area at Dublin as poor signage as I needed to get my booking pass stamped & passports checked The seats didn't recline & because I am not tall the head rest curve pushes my head forward (on most planes) have gap behind neck so very uncomfortable only helped by reclining seat. Boarding messy as no seat order called hence isles blocked, most planes load back seats first keeping isles free, this plane had back & front stair gangways but weren't told."
Cons: "They send email about check in but if you did not get it for various reasons while traveling (lack of wi-fi access) the day of the flight even though I was there 21/2 hours before I could not get my boarding pass from the agent I was told that I had 15 minutes to check in thru the Internet because I could check in only thru the airport automatic check in system as a result I missed the deadline ( only one station was functioning) and I had to pay 55 additional euros to board the flight another ways "legal highway robbery". Traveler be aware of this airline cheap tickets but they get you in other ways...."
Cons: "Front desk was rude, confirmation of flight did not come until late at which point they charged me for late checkin per passenger w/o my consent. Extremely unprofessional, will never use the airline. KAYAK should warn clients of these measures as it make a difference in price...very misleading. Extemely unsatisfied."
Pros: "boarding was on time and no delays on the tarmac"
Cons: "Chair does not decline"
Cons: "Everything. They charge to print out the tickets. It's insane. I will never fly them again."
Pros: "Low cost, flight schedule on a route (Athens, Greece to the island of Rhodes) which fit my travel plans"
Cons: "When my incoming flight to Athens on Delta was postponed a day by that airline, the delay was going to cause me to miss my RyanAir flight on 13 August, 2016. Despite two sessions in on-line chat with RyanAir customer service prior to the missed flight, RyanAir refused to re-schedule me. By the time the flight was actually missed, all RyanAir flights on the following day were full and I had to book a flight on Aegean Air. RyanAir is a terrible company with an incomplete web site (no phone number for customer assistance, missing data and hyperlinks that don't work or lead nowhere), unwritten rules which are non-sensual and work to the detriment of customers, and customer assistance representatives on the on-line chat who won't do anything to actually help customers."
Pros: "It didn't crash."
Cons: "18 euro per boarding pass. Apathy of employees."
Cons: "It wasn't mentioned that you cannot check in at the airport but you have to do it online. We ended up paying €55 euros for the check in even if we dont have check in baggage at the airport."
Cons: "Everything, especially the employees"
Cons: "Upon arrival to the Ryanair check in booth we were appalled to find that we were assessed absurd penalty fees for not checking in on-line 2 days prior to the flight. We had to pay 58 euros for the penalty and 46 euro for each checked bag. At least 1/2 of the customers on our flight were duped in to paying the same fee. The staff was rude, unapologetic and unconcerned with the disappointment of their customers. This seemed like an intentional scam to turn a 100 euro flight in to a 200+ euro flight. They should be ashamed of their business practices and I will NEVER be flying Ryanair again. Save yourself the headache and fly Aegean Air."
Cons: "18 hours delay , poor communication"
Pros: "We arrived to our destinations, and so did our bags. Good! And crew were all friendly."
Cons: "But this budget airline feels so in every sense. Boarding is from Tarmac, even coffee or tea costs checked bag, and weight limits are low, boarding is chaotic, no flight entertainment... By the time we paid for all our bags and did the whole dance of moving items from bag to bag to meet limits, we could have probably picked a better airline and had more comfort. They have a policy to charge for musical instruments, and even though there was space, on our return flight we were forced to check it, which we mostly try to avoid for safety of instrument...the way out no issue, the way back we got a stickler. Overall, for single travelers who don't care where you sit and just have a small bag, go for it. Trying to shoehorn a family of four plus instrument led to several up charges and annoying encounters at airport. I'll avoid next time."
Cons: "I arrived at the Athens Airport 3.5h in advance. I tried to check in online. The ultimately unworkable airport wifi meant that I spent about an hour trying to get to the Ryanair website. I found an internet kiosk, only to find out that the fact that I am Canadian prevented me from checking in online. I got in the very long line to get to the Ryanair service desk and print my boarding pass, but by the time I got to the desk, I was 2 (two) minutes after the 2h boarding period limit. As a result, I was charged over twice the cost of my ticket, simply to print a piece of paper confirming the reservation I had already paid for, and had proof of in my email inbox. I am understandably outraged. I am telling everyone I know to avoid Ryanair in favor of other low-cost carriers."
Pros: "The flight was comfortable (short flight from Athens to Rome). The boarding process was a little chaotic but everyone made it through alright. There were too many passengers and not enough attendants to keep order."
Cons: "I do not understand their carry-on baggage rules and regulations and how they choose which bags should be allowed on the plain or not. We have two small carry-ons that are perfect for every other airline we have ever flown on (and we fly a lot) but we knew they did not follow Ryanair's policy so we paid about $100 (two times as much as the flight cost us) to check our bags. However, we got to the boarding gate and there were a lot of backpackers there with bags as big and as heavy as the little girls carrying them and the attendants didn't even look twice. These bags took up a whole cabin bin by themselves and the girls could not lift them without help. The bags had to forced into the overhead bins and still barely fit. However, I watched as the attendants demanded that people check their (much) smaller roller bags in the metal luggage measure and then turn them away because the back didn't quite fit. Our bags could have easily fit in the overhead compartments and yet we paid a lot of money to check them because that is what their regulations stated. I guess the determining factor is, can you carry it on your back."
Cons: "Ryan Air never told us we had to have our own boarding pass without the extra charge. We got to the airport and one of the attendees lied to us and told us we missed our flight when we clearly didnt because I checked online and we got there 7am and we were printing out our boarding passes but people we knew on the flight did not even start boarding at the time, Thinking we missed our flight we were forced to buy extra tickets for an hour later and wasted the money we had for our first flight going there. Truly disappointed with kayak as well."
Cons: "Boarding is a joke, baggage prices are outrageous"