Pros: "Nothing really. It was as expected, but not more."
Cons: "Seats were cramped for all the talk of legroom"
Pros: "Fast service and plane pilot was great staff too"
Cons: "Little old seat but really roomy compared to other companies"
Pros: "The general experience was mostly the same as usual except for the extremely long delay caused by weather (out of the airline's control)."
Cons: "JetBlue staff at ATL never once updated passengers on the delay. The overhead space filled up too quickly during boarding and I was forced to check carry-on without time to secure or gather my effects. JetBlue baggage claim staff at JFK were then purposefully misleading and evasive."
Pros: "I slept throughout the flight."
Cons: "I did not experience any disturbance."
Cons: "Nobody speaks english. Announcement also in Portuguese. Very difficult for foreigners. Gate people are awful."
Cons: "Our flight out of Atlanta was delayed twice, and eventually cancelled due to mechanical problems - this caused us to miss our connecting flight from JFK to TLV. We had to rescheduled our flights (slow and convoluted route): Atlanta, Boston, Newark, Tel Aviv. We are presently in Boston."
Pros: "Comfort in seats and friendly service"
Cons: "TV movie music"
Cons: "There was no one sitting on the chairs behind us. We asked the attendant if we could sit since our sits were full. Anyways hope next time if the door is closed and passengers are tight they could sit on empty sits ."
Cons: "The door wouldn’t open once we arrived in Detroit"
Pros: "Nice plane, amenities"
Cons: "Better information about perpetual delays - honesty about delay. Information to respond appropriately."
Pros: "The landing was excellent. The crew just okay , not warm or serving well."
Cons: "The movie too old movie and the device hard to use e.g. change the movie from channel 1 from first movie to the second movie. The attendant not give my request (water) until I need to walk myself to the back."
Pros: "Leg room was amazing! Polite crew. Clean plane."
Pros: "The staff was very nice."
Cons: "We wasnt told how to use the tvs and where to put earbuds."
Pros: "I really enjoyed my flight. I generally fly Delta but I was really impressed with so many features this flight had to offer. Free television with movies and free WiFi. The staff was very friendly and the snacks actually were some of the things I get at home. I will fly jet blue in the future!"
Pros: "We upgraded to the “extra legroom” seats and they were so comfortable. The free entertainment was very nice and made the flight time pass quickly. The crew was friendly, attentive, and kind. We are looking forward to flying with them again."
Pros: "The flight crew was very attentive and friendly."
Cons: "Plane needed to be cleaned."
Pros: "Great crew."
Cons: "The usual negatives with discount airlines- pay for seats, food, ear buds etc. free snacks available and excellent."
Cons: "Flight was 45 min late inbound to ATL"
Pros: "Absolutely great leg room."
Pros: "Flight arrived at destination 20 min early. Crew was very pleasant. Plenty of leg room in upgraded seats."
Cons: "Tray table was broken, window shade would not stay closed. Seats were covered in old grey vinyl."
Cons: "Super long wait time and delayed 4 times, the last delay being once we were already on the plane and specifically for “Catering”."
Pros: "Well organized"
Cons: "There wasn’t a thing that needed to be fixed. Future airlines."
Pros: "Loved the size and comfort of the seats especially the legroom! Enjoyed being able to have more than one snack and friendly crew."
Cons: "Nothing comes to mind"
Pros: "Legroom, free movies, and the crew members were courteous, and professional."
Cons: "They only offered chips as snacks; I wish there were really foods I could order."
Pros: "Leg room was quite good."
Cons: "My long delay 2 hours and 15 minutes"
Cons: "I was not emailed or texted a copy of my boarding pass. I did receive for trip from detroit to Boston but not the return trip."
Pros: "Timely and pleasant experience. My extra space seat assignment was grea."
Cons: "No particulars"
Pros: "Beverage and snack service. Overhead storage. Leg room."
Cons: "Delayed departure. Poor planning for boarding. No offer for customer satisfaction."
Pros: "The entire experience"
Cons: "Couldn't find any thing to grouch about"
Pros: "Thoroughly enjoyed access to television. Comfortable seating."
Pros: "I liked the customer service and they actually served snacks. Flight was smoothe"
Pros: "My partner and I bought extra legroom seats we could sit together. They were expensive but nice. The crew was very friendly and tried to help with my broken screen/entertainment system. When the attendant couldn't fix it, she said she could offer me a cocktail but since it was 10:30 am, it was kind of hard to justify."
Cons: "It's a first world problem to have a broken personal entertainment system at your jet seat so, of course, one keeps these things in perspective. I mention it only because this flight was relatively expensive ... and I was really looking forward to watching The Greatest Showman. :-)"
Cons: "Flight was delayed"
Pros: "The crew was nice and polite."
Cons: "JetBlue flight was delay us for 3 hours without any explanation. Made us feel unappreciated as customers."
Pros: "Really comfortable seats and great snacks for free"
Pros: "Mother Nature gave us grief but the crew made the situation very tolerable. They were attentive and accommodating and were sincere when they apologized for the delay...that wasn’t even their fault!!"
Cons: "No WiFi or movies. Oh well...snacks were great."
Pros: "Easy onboarding process. Great leg room in economy. Short flight but got coffee and cookies"
Pros: "Plenty of Leg room and overhead compartments"
Pros: "It's a budget carrier - I don't expect great food and brand new upholstery. I expect safe, on-time travel, and JetBlue meets and exceeds my expectations every time. Very happy. A great, community-involved company too."
Cons: "Free Wi-Fi, but it seems you have to sign up for an account or/and do something with Amazon. Needlessly complicated. If the Wi-Fi is free, just let passengers join."
Pros: "Landed early and safe"
Pros: "The TV"
Cons: "They advertise free Wifi, couldn't get it to work at all. They did not offer everyone drinks or a snack. It was an early flight, a snack and water would have been lovely but didn't see that from the crew. They also didn't let my girlfriend and I sit next to each other after requesting so."
Pros: "The crew and food was great. Great flight"
Cons: "Nothing it was great leg room was great"
Pros: "The trip was a pleasant surprise being my first time with this company!!! Very pleasant and the flight attendants were excellent!!"
Pros: "I was treated with empathy and compassion on my roundtrip flight from NYC to ATL. I suffer from severe anxiety and I am facing my fear of flying without medication and I expressed this to the staff and they were attentive to make sure I was okay. They answered all my questions and gave great advice about how to tackle my fear. Great job JetBlue recruitment and training."
Cons: "No one compliant"
Pros: "Overall a very good experience. Jet Blue is legitimately more comfortable than most other airlines and the boarding process was streamlined and effective."
Cons: "The only movie options were to stream your own via their in flight internet. Not a terrible thing, but other airlines offer more movie options, even on short flights."
Pros: "Both of my flights to Boston and back home to Detroit were wonderful! There were no problems or issues with the flight and the service was great!"
Pros: "The crew held the plane for my traveling partner when we were late to the flight. He got stuck at the security line and navigating ATL airport is not easy, to say the least. The front desk gate agents held the plane a few extra minutes so that we could board. Thankfully so because it was the last flight out for the night."
Pros: "Crew, movies, comfort"
Pros: "On a quick 40 minute flight they still managed to serve coffee, water and snacks."
Pros: "Excellent crew"
Cons: "It was all great"
Pros: "Everything was on time and ran smoothly. The seats seem to have more room than most airlines. They were generous with drinks and snacks"
Pros: "Free entertainment"
Cons: "Seats are terrible - need replacing-worn out; say like Queen Latina, setting on top of one another; absolutely no leg room!"
Pros: "Yes crew was great"
Cons: "More leg space"
Pros: "The pilot greeted us all on the jet way and then spoke to us. He even came to ask if everyone was ok before we left."
Pros: "Desk attendant was very helpful, personable, and efficient"
Cons: "Couldn’t get a boarding pass for the last leg of my trip (AZO>DTW>ATL>CSG) when I checked in online, couldn’t get it at the Delta counter in AZO, nor in DTW. The staff at the Delta counter in ATL resolved it in less than ten seconds."
Pros: "Crew was awesome"
Pros: "We actually did not fly this route. We bought a car and drove home!"
Cons: "Overall, a good short flight."
Cons: "I had no idea there was a gate change in Atlanta but I’m sure that’s out of your control."
Pros: "Crew really was cheerful and happy"
Cons: "Plane was way too hot and stuffy, wasn't until about 20 min into flight before started to cool down."
Pros: "I’m always pleased with our delta flights to and from Atlanta. Our flight was on time, the comfort plus seats are comfy enough, and the flights are quick and easy."
Cons: "Everything was great on our flight."
Pros: "Got me there Safely"
Cons: "Couldn’t understand announcements... at all! By flight attendant or pilot"
Cons: "There was no food or entertainment. There was a problem with the seat of the person in front of me. He couldn't keep his seat straight and his head was in my lap throughout the flight."
Pros: "Better than average entertainment system for domestic flights."
Cons: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Cons: "Front gate person was very rude, inpatient and did not help us to print our new boarding passes that they gave in Barcelona. During boarding process, we had to wait aside until new boarding passes printed that could have been done over an hour earlier."
Cons: "They ran out of overhead space we had to check a carry on bag. My video monitor didn't work so that was disappointing."
Pros: "Although our flight was fully booked. The crewmembers on this flight was professional, friendly and efficient. We boarded quickly and took off on time. We even arrived ahead of schedule. Each passenger was given free headphones and complimentary beverages and snacks. I love Delta they are a cut above the rest. They are constantly striving to put the customers needs and wants top priority"
Cons: "Tight seats need more legroom"
Cons: "I am very short (5’0”) but there just isnt enough room i cant imagine what a big person feels on a 9 hour overseas flight."
Pros: "Flight itself uneventful"
Cons: "Pilots did a great job in informing us why the seat salt had to be turned on."
Pros: "The fact I arrived safely"
Cons: "Delayed 40 min then boarded the plane without pilots. Waited another 30 mins for pilots and by the time they got there and settled weather delayed. Sat on plane for another 30 mins then were finally let off the plane. Quiet announcements for reboard most passengers late. Then waited in line for take off for another 25 min. Whole thing was poorly executed. Would expect better from a large airline"
Pros: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"
Pros: "Easy transition from one gate to the next.."
Cons: "The food was not fut for human consumption and the servers did not care"
Pros: "The crew was outstanding, polite, and professional."
Cons: "Seats were comfortable, but much too crowded. The seating would have been very good for children but for adults it was much too crowded. My knees were up against the seat in front and my back is sore from having to spend most of the trip twisted to try to fit into the small space. Also, my seat was is row 16 and was called a “premium” seat and I was charged an extra $24 for it. I did not find it any different than all the seats around me. What was the extra charge for?"
Pros: "This was probably the best flight I’ve ever been on. The staff had a great sense of humor, as well as openly honored our military by bumping up an active member to first class."
Cons: "They lost my bag."
Cons: "That most of the seats do not recline do they could sell more seats."
Pros: "Was initially hoping to fly a US airline but will now look for Aeromexico first. Exceeded my expectations!"
Cons: "The layover in Mexico City was a bit long and the airport was not so great"
Cons: "The flight was OK."
Pros: "Convince of the online apps and the TSA precheck"
Cons: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Pros: "Loved the safety presentation made by the live stewardess!!"
Cons: "The seats are very small even for a petite person."
Pros: "It's Delta so I got miles"
Cons: "Cramped seats, no food. It's not what you'd expect from Delta. Exit row doesn't help, and forget the bulkhead if you're over 5ft 8in. Look for a flight with first class or a bigger plane, they have them"
Pros: "Everyone was great"
Cons: "The arm rests on both flights where impossible to lift to get out of our seats, the headsets had a lot of static, the head rest was broke on one side, the food to Germany was fine but back was horrible. Within 20mins of take off you were out of most alcohol and the wine was horrible."
Pros: "The interior of this Boing 757-200 was New with a great entertainment system in the seat backs in economy, and the crew was free endlessly and attentive."
Cons: "The APU was inoperative, so the flight departure was delayed 40 minutes awaiting a ground start unit to get the engines going. It took,me some time to convince my fellow passengers that the loss of the APU was not a safety-of-flight issue. Also, a humongous passenger waddled down to our row and wedged herself into the window seat just before the doors closed. She immediately wanted to raise the seat divider, claiming that it was uncomfortable. The middle seat passenger insisted that she wanted to have it down, correctly pointing out that she had paid for a whole space. Despite the seat divider, the obese person's body oozed over and below into the middle seat during the flight, cramming the middle passenger. These folks Need to buy a second seat..."
Pros: "Excellent flight crew, good selection of snacks, excellent seat and leg room."
Cons: "Lavatory was unusually smelly no charging port"
Cons: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."
Pros: "Short comfortable flight.. good entertainment to choose from."
Cons: "Everything was good with this flight.."
Pros: "On time, efficient boarding, no lines or delays. Attendants not as top notch as on the domestic leg but we're friendly and efficient. Loved the seat back entertainment options, watched a movie, listened to 2 podcasts, and enjoyed some excellent blues music. All while tracking he flight progress. Made the 6 hour flight go by quickly and not mind the bumpy air in the tropics."
Pros: "It got me home."
Cons: "Although I paid for a first class ticket I was seated in coach. The plane was a commuter jet, and I suspect that Delta added one or more rows of seats because even though I'm of average height and less than average weight I had no leg room at all, and the hip room was minimal at best."
Cons: "In a 6h flight, they only served drinks once. I saw the crew member once with a tray of glasses with water, but he ran out before getting to our seat and never came back. I was glad I hadn't finished a bottled water I had purchased earlier at the airport."
Pros: "Not much to like since the flight was canceled."
Cons: "Flight was canceled. The system tried to automatically rebook us but gave us a new itinerary from our original departure point, apparently un aware that we had already left. So, we were stuck in Atlanta airport with no good way to our final destination. Instead of waiting for 22 hours for the next available flight, or driving for 7 hours from Atlanta to Cincinnati, we had to fly into another city and drive to Cincinnati from there AT OUR OWN EXPENSE. It was a rebooking nightmare."
Pros: "even though this plane was delayed, the crew worked hard to get us out as quickly as possible. We were only 17 minutes behind original landing prediction. Nice work"
Pros: "Crew was great & flight was quiet."
Cons: "Boarding process"
Pros: "Everything was great"
Cons: "Didn't get snack. WiFi entertainment wasn't working."
Pros: "Everything was good!"
Cons: "I had little leg room"
Pros: "Crew was wonderful."
Cons: "Not much leg room."
Pros: "ABSOLUTELY NOTHING!"
Cons: "At 12:40 p.m. we boarded American Airlines flight 1350 in ATL, just to SIT on plane for 1 1/2 hours (half the time with NO AIR). Computer problems. Had to get off plane, then had to wait in 3 lines. Agents were so UNPROFESSIONAL! Kept saying flight would go... DID NOT go until another plane came in at 9:00 PM! We, needless to say missed our connecting flight to SYDNEY and had to wait til next day and fly to SAN FRANCISCO, then to MELBOURNE, then on to Christchurch. We MISSED out on TWO DAYS of our short trip! which included missed reservations!!"
Pros: "the crew was very friendlily and the flight was great and confortable."
Cons: "The spacing between rows, the aisle and size of seats were terrible. I will go back flying British Airways and Lufthansa!!!!!"
Cons: "Snacks, non usable Wi-Fi"
Pros: "The on time departure and arrival"
Pros: "Boarding was on time, and landing was smooth."
Cons: "No entertainment."
Pros: "Pleasant and helpful staff"
Pros: "The airplane was modern, clean and comfortable and the flight was on time"
Cons: "Everything was good"
Pros: "On-board staff were professional and kept everything running smoothly and with great communication from the pilot."
Cons: "Claiming baggage at LaGuardia was an hours-long process for everyone on the flight leading to raised tension and lots of tired folks on what was already a late (and delayed flight)."
Cons: "The flight was late"
Pros: "Food was better than expected."
Cons: "Flight was too warm."
Pros: "VEry good Cabin crew and the plane was reasonable new"
Pros: "Everything went exactly as scheduled."
Cons: "An extremely rude woman told me there was no space to place my bag in the overhead compartment and forced me to step aside and check my backpack. I didn't have a purse or any other item, just a backpack. I told them I had medication and they told me to just put it in my pockets. So I stashed my medicine in my pockets and had no room for my personal items or valuables. I had a hiking backpack with a water bottle in the side, and since they forced me to check the bag, my water bottle flew out of the pocket while it was being loaded onto the plane. Fortunately they at least tracked me down and brought my stainless steel water bottle to my seat. However, it wouldn't fit in the pocket in front of me and I had no other bag to store it in so I had to hold it and a few other belongings in my lap for the entire flight. I also had some other fragile items in my backpack that may or may not be okay. Also, when I boarded the plane, there was still space...there was no need to be so rude and force me to check a bag being used not only as my suitcase but as my purse as well. I'm so displeased with American, their staff, and their overall disorganization. How ridiculous."
Pros: "Food and entertainment was excellent"
Cons: "One checked bag was delayed in arrival"
Pros: "The crew was professional"
Pros: "The flight was good crew members was nice and professional."
Cons: "Not much offered on domestic flights."
Pros: "Inflight entertainment was awesome."
Pros: "Good customer service, friendly stewards and stewardess."
Cons: "No negative actions. All positive."
Pros: "Smooth flight."
Cons: "Could have picked something better to show."
Pros: "Smooth flight on snowy day"
Pros: "Quick flight, great service"
Cons: "Was not accommodated for a missed flight"
Cons: "Delayed. Missed Connecting Flight."
Pros: "The crew was friendly and helpful. Very pleasant"
Cons: "There was no Chardonnay available."
Cons: "No gluten free snacks"
Pros: "Pilot announced a change in time."
Cons: "Paying for my plane ticket broke college kid..."
Pros: "Really great flight"
Cons: "The wait"
Pros: "The flight attendants were nice and helpful"
Cons: "First of all flight was delayed an hour and a half.. Then I went to get something to eat to kill time just to find out they switched the gate causing me to have to run all the way to the new gate then they close the door as I was walking up and told me I missed my flight even though the plane was still there for another 15 minutes.. so I had to fly standby on the next flight which was another hour and a half later.. I arrived at the airport at 12:30 and didn't end up catching a flight until 7:45 p.m.... oh and I forgot to mention that I originally paid for an upgrade for priority seating with more legroom that I never received because they put me on the very last seat that you can't even replying because there is a wall behind you.. SMH"
Cons: "Not allowed single single baggage,"
Cons: "My flight was overbooked. I almost didn't make it home."
Pros: "The passengers"
Cons: "A/c was broken"
Pros: "Friendly staff Smooth ride On time"
Pros: "Prompt boarding & early arrival. Staff was also friendly"
Pros: "The entertainment, the crew were very hospitable. The flight was on time"
Pros: "Everything was great"
Cons: "I like everything"
Pros: "Very professional"
Cons: "We didn't leave on time"
Cons: "Take off could have been better. It was delayed, but pilot helped resolve the problem; so, it was fine."
Pros: "Crew was very nice"
Cons: "They could’ve offered free snacks instead of only offering items for purchase."
Pros: "Crew was above and beyond. Really helpful and kind."
Pros: "Gateway clean. Wheelchair assistance was helpful, and friendly Flight attendants were courteous"
Cons: "- Tiny bag of pretzels seems cheap for a $600+ ticket. - HATE, HATE, HATE the charges for the first and second checked baggages!! I stopped using UA over 7 years ago because of these charges that came when gas prices were high and never went away. Always use Southwest whenever possible. Cheaper!"
Pros: "The seat for United First is really comfortable and the in-flight dinner for the route was pretty good."
Pros: "Efficient boarding."
Cons: "The flight was delayed and there was no communication at the gate at all, while we sat in a really hot and humid Newark airport. Then the baggage handlers neglected to load an entire luggage cart onto the plane, so our suitcase did not make it home with us. We did get it later, but I am not impressed at all by this experience."
Pros: "The seats were comfortable with adequate cushioning."
Cons: "The drinks served in plastic cups were tiny."
Pros: "Flight was short so I I did not get too involved with crew, men had smiles and hellos not so with females. Maybe they get too much stuff from other passengers but I was a little surprised by it. I haven't flown in quite a while but I don't remember that bad attitude. Drink service was good with snacks."
Cons: "There was no food, entertainment and seats are not that comfortable for a person with back problems. Female flight attendants are not so much in the friendly skies"
Pros: "Not many passengers on plane."
Cons: "Three hours late taking off."
Pros: "Flight crew was polite"
Cons: "Took forever to board and exit the plane"
Pros: "The flights were on time, the planes were clean and all staff was great."
Cons: "No wifi or TV on the planes."
Pros: "The staff was very nice and the flight was smooth."
Cons: "Ok we have two units at Crescent apartments to clean so please meet us there."
Cons: "They took so long to open the doors almost mis my connecting flight"
Pros: "United did a great job keeping us informed of where the plane was and why we were being delayed. Only 15 minutes late. But staff explained why and I think this helps ease people's anxiety. Inflight wifi was awesome!"
Pros: "Quick flight free beverage and snack"
Cons: "Flight delayed with several gate changes"
Pros: "Flight crew were professional and friendly."
Cons: "The plane seating space was uncomfortable; too little space to comfortably sit. Also, the plane squeaked a lot around the back of plane. Sounded like brakes of plane needed some attention. Also the plane was late coming into Houston; however I believe the pilot made up the time and we arrived within minutes of initial arrive time."
Pros: "Smooth flight esp getting people in and out"
Pros: "Good crew."
Pros: "The flight was smooth"
Cons: "The flight didn't offer PDE"
Cons: "It was not a good experience at all. Honestly, I wanted my money back. I sent United this letter, but no one is gotten back to me yet. Hello, my name is David Larkins. I have had literally the worst airline experience of my life today with United airlines. With confirmation number BS2EL9, my flight was set to go from Atlanta to Burbank, with a connection in San Francisco. The flight from Atlanta was delayed about 10 minutes, however, they assured us that we would arrive in San Francisco at the correct time of 9:39 AM with enough time to get to our connecting flights. They lied. Whereas we did arrive in San Francisco at around 9:39 AM, the plane taxied for approximately 15 or more minutes before letting anyone off of the plane. Still, I ran to my connecting flight before it left the runway at 10:10am. However, I was not permitted to step onto the plane by the fellow at the gate at the time. He told me that because boarding time was over at 9:55a, he would not let me step on the plane even though it was still on the runway. I was upset. I went to customer service and explained my situation to them. Speaking with a girl named Krystin S., I explained that I really needed to get to Burbank on time, before 2 o'clock. Today, I had a final for school, a meeting, and interview with a job, and I had to drop my dog off at the vet for an appointment which costed around $150. Krystin told me that there was nothing she could do, and offered me only a meal voucher. I was offended, and declined the voucher. I then spoke to customer service and they told me there was nothing they could do after informing me that the flight that they switched my flight to was delayed yet another hour and I would not arrive until 350pm. This is absolutely unacceptable, and I need a remedy. Far larger than a simple meal voucher. I have lost more money by missing my flight to Burbank because of the Atlanta airport lying to me then the flight was even worth. Also, I requested to speak to someone, but the representative on the phone said they didn't have a phone number to speak to anyone which adds to the cumbersome nature of this issue. Please contact me back, as soon as possible. I'm very upset at the situation. David Larkins"
Cons: "Small snack"
Pros: "Everyone working the flight was wonderful"
Cons: "United, once again, was late and delayed."
Pros: "Very uneventful, which is provably a good thing when you just want to get to where you want to be. Service wa excellent."
Cons: "Everything for a fee."
Pros: "Comfy and we always fly united. Great experience"
Cons: "On the way back we had turbulence but that isn't anyone's fault."
Pros: "This regional airplane was extremely comfortable! The flight was comfortable and the crew was very helpful."
Cons: "I wasn't too excited that the in-flight entertainment quit working about five hours in, but the crew did their best to remedy the situation."
Pros: "besides a few delays it was rather enjoyable. i was even traveling with my 12 month old and he was happy!!"
Cons: "minor delays and some wind on the landing but that's out of our control"
Cons: "The staff member in the boarding gate was very unorganised she was announcing incorrectly two times , which make the passengers confused. Leg room inside the flight was to tight."
Pros: "I appreciated the seat assigned to me was directly behind first class; gave me more leg room."
Pros: "It got to me to Atlanta fine. But going back to Newark was a nightmare."
Cons: "When I checked in at Newark, I upgraded my seat from 22 B to 7B for $55. I also paid $25 for my small piece of luggage. I was told there may be a lot of suitcases and it was better to check it. When on the plane, a stewardess came up to me and asked to see my boarding pass (which was scanned when I got onto the plane.) I gave it to her and she never returned it to me. I get an EMAIL while in Atlanta, saying my seat on the flight was canceled because I was a NO SHOW on the 27th to go down to Atlanta. I had the receipt of my seat upgrade, my receipt for the checked luggage, and the tag on the luggage. I called United who said I wasn't on the plane. After a long conversation, she said she fixed it. I get to the Atlanta airport on 10/31, and I was not in the system. I had to get a supervisor and they said my seat was gone and I may not be able to get back to NJ that day. After the agent called United Headquarters, they finally got me on the plane. I was told once again I should check my luggage and shelled out another $25. I then get to the gate, and the agent at the gate was asking for 10-20 people to check their luggage for FREE. That was it for me. I will not fly United again, and have already requested that my Executive Admin's not use United and use other airlines when they book business trips because I would hate for anyone to have to go through what I did. I am 44, have been flying since I was 5, and have never had anything like this happen and don't want it to happen to anyone else I know. I was disgusted by the whole situation."
Pros: "Flight was on time departing and very early for arrival."
Cons: "Boarding agents and cabin crew didn't convey a friendly tone. Multiple announcements made about keeping the boarding lanes clear and roller bags needing to be checked though some space in the overheads remained available. A full flight in the same plane from Denver seems to have plenty of overhead space, but a full plane leaving Atlanta runs out early?"
Cons: "In general, all the crew and counter people are not able to say "good morning" or smile, besides a delayed flight made a really bad experience"
Pros: "On time, even arrived early. Nice, clean plane. Good experience."
Pros: "The people were friendly and everything went smoothly even with a little computer malfunction they got us in the air on time. Thoroughly enjoyed the the experience."
Cons: "We had no complaints."
Pros: "Super crew, slightly more comfortable"
Cons: "Economy seats are never great."
Pros: "People were nice."
Cons: "Nice and calm."
Pros: "Everything went to well."
Cons: "Couldn't be more better."
Cons: "I was put on wrong flight and arrived 4 hours after scheduled landing."
Pros: "Fast easy boarding. Friendly crew. Attentive pilot."
Cons: "Hot stuffy plane. Hardly any air circulation. Also we were given the last few seats on the plane which you cannot recline."
Cons: "Our flight was delayed so our connecting flight was cancelled what a terrible experience."
Pros: "Very little"
Cons: "The flight attendant at the door when boarding didn't smile or say anything to me, I was the one that greeted her!! Plus she was the same the whole flight like she had somewhere better to be!!"
Pros: "The crew was polite."
Cons: "The flight was delayed over and over again and then when we got on the plane we had to wait a very long time to take off. The entire flight the air conditioning barely worked and it was extremely hot while we were stuck waiting to take off. No explanation or apology from any crew about the air."
Pros: "Organized boarding"
Cons: "Did not allow our emotional support dog with the letter our doctor had written. Was told it needed his license number. It is no longer required! The letter is good with 2 other airlines which we travel on frequently."
Cons: "Not enough space to sit at the gate. There's been a trend lately to start checking all carry on bags due to space, but then you get on the plane and there's PLENTY of overhead space for your carry on."
Pros: "Being upgraded"
Cons: "Nothing was bad"
Pros: "The boarding process was very simple and the crew was friendly."
Cons: "There are great entertainment options for in flight viewing, but there is no warning ahead of time that additional applications have to be downloaded in order to use them. At 30,000 feet it is impossible without paying for wifi. Also, I was actually looking forward to the little snack sized peanuts. Instead, you're given a salty trail mixed something that's seasoned very heavily. It just made me want to sneak water from the drink cart rather than curbing my hunger."
Pros: "you guys have tvs in the headrest and its spacious in the seating area. you all treated me way better than spirit airlines!"
Cons: "I had asked for help for when we landed in Houston to get to my conecting flight. The attendant was nice enought to arrange it, but when we landed and I introduced myself to the person with the wheelchair, he made me feel bad enough to walk to my conecting flight. Anyone traveling, paying for the services of the airlines should not be mafe to feel ashamed to ask for help."
Pros: "The crew was very informing and they fly attendants were very polite"
Cons: "Once we arrived Ohara airport this went from bad to worse. The plane arrived late and the we sat in the airplane for over 2hours because of repairs being made. I feel like the crew cold have been more forthcoming about what was happening it took at least .30min before we were told anything. After sitting on the plane for over 1 hours they finally move us to a new plane to board all over again it was very unorganized ."
Cons: "everything else"
Cons: "Notices of the delayed flight ahead of time -- no notice was given until the original time of departure, when there was no plane in sight, so everyone was standing around wondering what was going on."
Pros: "The Crew"
Cons: "It was a passenger on the plane acting real suspicious. I didn’t like that. Also the seats was uncomfortable."
Pros: "On time"
Cons: "Extremely high charge for carry-on baggage, extremely high charge for changing flight times, no beverage service, seats are very small with no iPhone charger available."
Pros: "Price on the flight to ket"
Cons: "Sits are really uncomfortable, staff wasn't courteous and boarding process was a mess"
Pros: "on this leg of the flight, after changing planes, there was one little flight attendant who actually engaged guests and smiled a genuine smile."
Pros: "Price was affordable."
Cons: "Had to pay for a carry on bag :("
Pros: "The flight from San Diego to Denver was great, the members of the crew were very friendly and helpful."
Cons: "The flight from Denver to Detroit was extremely late causing a huge delay in the entire process. Once we finally got ready to takeoff, we had to pull in yet again because there were passengers on the plan that weren't scheduled to go to Detroit.. all of these problems are somewhat understandable, but the crew FAILED TO EMPATHIZE WITH US AT ALL. They even made smart remarks about people going to the bathroom when we pulled back in... I feel some of them acted extremely unprofessional and I truly never want to fly with this company again."
Pros: "Fast boarding"
Cons: "Pilot didn't show and he airline gave poor reasons why."
Cons: "There were no snacks, not one drink was free, and the seats did not even recline. I will not be purchasing any further trips with Frontier no matter the price."
Pros: "Price of flight"
Cons: "Freezing cold, food selections, price of food for quantity you get, no blankets, leg space horrible, charging for upgraded leg room seats when seats were open, only giving ppl 30 seconds to move to a an empty free seat at no chrg, plane was not clean at all in bathrooms-disgusting: walls filthy, counters dirty and grimy, door & floors filthy, soap dispenser unsanitary, crew comments|conversations about travelers, should start boarding from the bk of the plane forward"
Cons: "EVERYTHING is an add on!!! Ticket price might be cheaper when you price check ....but by time you add on all the add ons your ticket price is NOT the best price. Won't fly Frontier again."
Pros: "Crew was pleasant enough. It would have been nice to have been offered free water on flight."
Cons: "I questioned the mechanical condition of the plane, while still on the ground. The plane made some strange sounds before taking off. Seating space was confining. I did not like all the "nickel and dimeing" while booking flight."
Pros: "Not much"
Cons: "Plane was delayed two hours, then we sat on the plane for another hour all for a one hour flight. There were maintenance issues and things done wrong on the plane. There was no incentive or even snack to help the customers get through the three hours."
Pros: "Price was good, flight crew were very friendly and professional"
Cons: "Seats didn't recline."
Pros: "Friendly and efficient staff, perfect landing!"
Cons: "There was no in flight entertainment."
Pros: "The crew was nice and plane was clean"
Cons: "The seating was very narrow and uncomfortable. It felt like you were sitting on a stadium seat. Also, please provide ALL info regarding EXTRA CHARGES. I was NOT pleased to find out I had to pay an extra $40/45 for carry-ons and checked bags upon check in."
Pros: "Cheap flight!"
Cons: "Maintenance issues on the ground, so didn't leave the airport for an hour and a half. Then due to wind conditions, stranded in the air for another hour. Missed a meeting I was supposed to be at. UGH all around"
Pros: "went from point A to point B, that's what I paid for and that's what I got"
Cons: "seats were uncomfortable but what can you do"
Pros: "Average flight, nothing special, nothing to complain about."
Cons: "The flight was first cancelled, then I had to wait two days for the next available flight out. Also was charged for my carry on bag. This airline does not offer any complimentary drinks. I will not book this company again, you think your saving a little and end up spending More at the end."
Pros: "The quick refund"
Cons: "The flight was canceled due to weather (obviously nothing Frontier could do about that)... Our bags did not even make it to the plane we were supposed to board and were misplaces for a week. Baggage staff was rude and unhelpful."
Pros: "Nice crew. Plane clean."
Cons: "On this long flight from Atlanta to San Francisco, a reclining seat would have been nice."
Pros: "We landed early both ways."
Cons: "Flight attendants talked too fast."
Cons: "There was an accident that prevented me from arriving at the airport the recommended 2 hours prior to boarding. Anyway I managed to get there a whole 30 minutes in advance but the people didn't even try to let me get through ..they just said No and that was that."
Pros: "Got me there inexpensively. Flight crew was professional and friendly."
Cons: "Small uncomfortable seats. Gate crew in Atlanta was not friendly or professional."
Cons: "There were extra charges for the seat and my carry on. I will never fly Frontier again. No one likes hidden fees. What good is paying for a ticket if it doesn't even include the cost of a seat?"
Pros: "Everyone was nice and polite from Frontier."
Cons: "A lot of turbulence on both flights when landing. Small plane problems?"
Cons: "We are on delta because we got to frontier line 1 hour and 15 min before flight. Lady proceeds to tell us are gate is closed and we can't get on plane and then ignored us with no answers or help. Proceeded to ask other employees and they were all clueless. The worst service my wife and I have ever seen or had. $616 later we are on are way home .with delta. Ruined are whole vacay and I would pay extra to go with delta."
Pros: "At least the flight didn't cancel"
Cons: "Massive delay"
Pros: "I had neve flown Frontier before. The boarding experience was orderly, fast & efficient."
Cons: "There was no free wifi"
Pros: "The flight was nice and I left and arrived on time."
Cons: "Something that I didn't like was, the fact that when I left Phoenix on frontier I didn't know that I had to pay $60. for a carry on that fit in the over head compartment until I was about to board the plane. That's when they announced it and there were a lot of surprised passengers."
Pros: "The flight attendants"
Cons: "The screaming kids and babies"
Cons: "The flight was delayed by an hour but there was no announcement made"
Pros: "Boarding was organized and the flight was on time for boarding, takeoff and arrival at the destination gate."
Cons: "The seats are well-shiort of luxurious, and there is no beverage service or entertainment. Also, you have to pay for both carry-on and checked luggage. I guess these are all things you should expect from a discount airline."
Pros: "The rate of the flight. It's a little bit cheaper than Delta and American flights."
Cons: "No entertainment on the flight. It cost extra to change seats. All the snacks cost money. And the bag fee is 40$"
Cons: "Flight delayed with no email communication or on site staff communication found out from another passenger. No one from the airlines showed up to tell us. Gate changed 2 different times , again I found this out through a 3rd party. Even "first class" seats are packed like sardines, zero leg room and I am short at 5'4". My nefew also flew on this airlines a month prior and had a similar experience with the gate changes and delayed flight, but his flight was then actucally cancelled and he found out when he got to the airport, again with no prior communication from the airlines, he was told it was a "Staffing issue" . The airlines would not reimburse him his travel time or offer a hotel room since the next flight was not until the next morning. Needless to say I will never fly this airlines again, it was my first and last time using them."
Cons: "We were stuck on the runway for over an hour after we landed and getting our luggage was a DISASTER. They changed the location of our baggage claim carousel with minimal notice, only to change it back to the original carousel with NO NOTICE. It took over an hour again for our luggage to come out and it trickled in so slowly, that I ended up getting my bag a full two and a half hours after we landed. Awful experience."
Pros: "The flight attendants were very nice."
Cons: "I have nothing bad to say."
Cons: "Flight was five hours late due to maintenance problem. This could happen to any airline, but is apparently not at all unusual for Frontier. They did give vouchers for dinner at the airport, but continued to charge for even water once on the plane. Frontier prices are good, but not worth the hassle to me. I will choose Delta or American next time."
Cons: "When I arrived at the Frontier desk and checked in I let them know that I was disabled and was not able to make the walk to the departure gate. They did nothing to assist me and finally after 40 minutes an airport employee that witnessed this borrowed a wheelchair from Delta and got me to my flight. I was embarrassed and shamed by this airline. Andrew Darden"
Pros: "Price was good"
Pros: "The price was unbeatable, as I was only doing a day trip over a short distance."
Cons: "I'm glad that it was a short distance, after I got on the plan and saw what must be some of the thinnest seats in the industry, which I have not scientifically evaluated, but, I do feel free to express my opinion. I would not have liked sitting in this seat for a longer flight. Also, the smallest tabletop I've ever seen would not have been suitable if I had decided to open up my full-size laptop for use."
Cons: "Flight cancelled 10 minutes before boarding on last flight of the day. Next available flight was four days later! I had to take a refund and buy a ticket for the next day on another airline. From now on I'll just buy my ticket on another airline to start with and save the trouble or wasting my time with this airline."
Pros: "The flight arrived earlier then scheduled."
Cons: "The baggage fees on this flight was more then the actual flight ticket."
Pros: "The crew was nice."
Cons: "It was rather like a city bus-- no amenities, nothing I would feed a wild raccoon, cramped, tight and generally unpleasant.A charge for a carry on?!? Really?"
Cons: "Actually the tickets were cancelled due to my wife"s (KARAMJIT K UBEROI ) sudden sickness and in spite of promise by your customer service to re credit to my Credit Card, later on denied the same .However a flight credit for the amount was provided to use within three months .We were harassed by making repeated faxes and make calls nearly dozen times."
Pros: "The flight was fast and straight forward."
Pros: "For the money i spent to fly the only thing i had free was water. Wasn't used to flying with no complimentary snacks and to purchase items were a bit expensive. Baggage took too long 30 minutes. Wasnt accustom to waiting for my luggage at the baggage claim. Other than that the flight was good. Thanks for your service, but i will try not to use Frontier airline's"
Pros: "Cheap and everything was fine"
Cons: "Make sure you don't bring carry on items and then get charged!"