Find Deals on Flights from Atlanta Hartsfield-Jackson to New Orleans Louis Armstrong (ATL - MSY)

I almost swore off Spirit a few years ago, after terrible customer service and unclean planes etc. This trip has made me reconsider. The crew was the best asset. They were entertaining, so pleasant, joking and engaging with customers all while being professional and efficient. Better service than the "premier" airlines that I have recently flown. We were more inclined to order drinks and food onboard because we were in good spirits and felt that we didn't need to wait until touchdown to allow vacation to begin. Thank you for a great experience (it was the same crew for both legs)

Bummer that the seats don't recline (but for short flights, not terribly bad) We had a layover on both legs of the trip, however were unaware that we would not be switching planes. We had to choose to run off the aircraft to grab a sandwich etc vs waiting 3 more hours to eat. When we decided there was enough time, we made no stops, walked off the plane and to the first food booth we saw, and we walked back to the gate and sat to eat our food. Only after watching someone else run onto the jet bridge, did I ask the gate attendant (who was 5 steps away from me) if we needed to board. She casually said "oh yea, we're going to close the gate in 2 minutes" !!! there was no overhead page/announcement/ or her asking if we were on that flight (when she had seen us de-plane and ask her directions, and could tell on her flight logs that some people were still to board). We were super lucky not to miss that flight and I wish we felt that she was working in our best interest. --This was the only lacking part of our flight. --maybe on boarding tickets, you could ** and state that both legs are on the same aircraft? So we could plan ahead? -- perhaps train gate attendants to page prior to gates closing if not all passengers are on board (like all other airlines do) Thank you for considering changes and feedback

It was very economical, and on time.

Nothing... Entire experience horrible for my 17 year old.

Everything. Will never use American Airlines again

First class

The crew on board seemed friendly.

The person who helped me at the gate counter had bad customer service skills.

The flight was convertible and pilot kept updating why the ride was rough, which I appreciated.

Refreshingly simple and new Airbusses that are roomy.

Unable to check in online. Still unable to check in for return flight. Unable to complete transaction for luggage on line. Unable to check in at kiosk at airport. Finally checked in with agent. When got to gate ticket didn't scan.

They boarded the flight early and not late. No delays in flight.

Quick boarding. Clean aircraft

Cost to check bag. My small bag cost $ 52.00 X 2. If customer buys a roundtrip ticket there should be a discount to check that bag on the return flight.

Promptness

Waiting for my bags

Boarding was ok

Extra charges for everything, not even a free soft drink. There was a lady with 2 kids sitting directly behind us that talked the whole flight from Atlanta to New Orleans. It was rough.

Friendly crew

Having to pay extra $$ for seating and not enough together

Arrived twenty minutes late. AA refused to accept responsibility for this and compensate me, even though my transportation had departed without me as a result of their tardiness.